

Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books

Dec 9, 2021 • 35min
Joe Gagnon, a LIFE of Continuous Improvement
Joeis anentrepreneur, adventurer and transformation guy privileged to have held therole of CEO, COO, partner, and president, currently serving as the CEO ofPerformance Tea. Joe is the founder of The High Performance Life (THPL),a philosophy and guide to learn techniques for mental toughness, creativeproblem solving, leadership, and personal effectiveness. His prime focus is onpractices in the areas of Life, Learning and Fitness for personal fulfillmentand improving human performance in all walks of life. He has been blogging,every day, for the past seven years and some say that Joe is a passionateendurance athlete, having completed six Ironman triathlons, 40 ultra-marathons,and 35 marathons. In 2017, Joe ran Six Marathons across Six Continents onSix Consecutive days. Joe has been featured in national periodicals fromthe New York Times to Inc. Magazine and has been featured on the HistoryChannel, CNN and Fox News Live. This blog is designed to bring togetherelements of how to improve performance across Life, Learning and Fitness.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dec 2, 2021 • 31min
Dr. Rick May, Senior Principal at Vizient Inc shares about focusing on the Right Data to help drive Quality at the Source
: Rick May,MD, Senior Principal, Orthopedic Surgeon. Rick bringsover 20 years of experience in the health care industry. His areas of expertiseand professional skills include creating clinical quality improvement programsfor hospitals and physician groups, clinical supply integration strategy,service line optimization, and building actionable solutions to clinicalchallenges using health care data and analytics. Among his key achievements andaccomplishments, Rick achieved 30-60 percent reductions in hospital mortalityand complications by implementing evidence-based best practice systems at multiplehospitals. He has delivered over 1,000 presentations on health care quality andvalue to thousands of physicians, nurses, hospital staff and executive teams. Prior to joining Vizient, Rick worked for almost 20 years asan orthopedic surgeon in Denver specializing in general orthopedics and orthotrauma surgery. He ran the orthopedic trauma programs at four Denver-areahospitals. Rick worked for over 10 years with Ascent Clinical QualityImprovement and Healthgrades as the leader of their clinical qualityimprovement consulting teams. In these roles, he worked with over 100 U.S.hospitals on clinical quality improvement projects in multiple clinical areasincluding orthopedic and spine surgery, CT surgery, heart failure, sepsis,stroke, pneumonia and surgical perioperative optimization. He is a frequentspeaker in the areas of quality, data analytics and clinical qualityimprovement. Previously, he served as senior medical director at PinnacolAssurance, Colorado’s largest workers’ compensation insurance carrier. Rick ledall of Pinnacol’s clinical data analytics and program development related toimproving care for injured workers. Prior to starting clinical practice, Rick completed graduatework in advanced mathematics, analytics and biostatistics. He also worked as aresearcher and computer programmer for NASA in the Life Sciences Division atthe Johnson Space Center in Houston, Texas. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Nov 18, 2021 • 35min
Clint Padgett shares the POWER of Project Management, the Olympic Games, Agile, and much more
Clint Padgett joined PSI (Project Success Incorporated) in 1994,eventually buying the company in 2005. Since the early days, Clint and histeams have helped some of the world’s biggest brands—like Coca-Cola—implementmore efficient, accountable, and reliable project management practices. PSIworks with Fortune 1,000 companies across the globe to make agile,cross-functional business outcome optimization processes more than a temporaryengagement with a strategic partner, but rather a lasting part oforganizational culture that helps teams execute on-time, on-budget, and on-specwell into the future. After 37 years, PSI success stories include planning andexecuting projects at 15 Olympics, 11 world soccer events, managing hundreds ofproducts from conception to market over the course of four decades working withcompanies like Caterpillar, and training over 41,000 individuals on the ProjectSuccess Methodology, to name just a few.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Nov 11, 2021 • 31min
Continuous Improvement in Surgery with Dr. Alan Herline
Dr. Alan Herline is chief of Colon and Rectal Surgery for Memorial Healthcare System. He received his medical degree from the Medical College of Georgia. He then went on to complete a residency in general surgery from Vanderbilt and a fellowship in Colon and Rectal Surgery from the Lahey Clinic. In the episode, we discuss challenges in continuous improvement in surgery as well as the success of the Enhanced Recovery after Surgery program. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Nov 4, 2021 • 33min
Jim Huntzinger and LEAN Accounting
Jim Huntzinger is the President and Founder ofLean Frontiers, Inc., which develops knowledge and learning communities on theLean Enterprise for business and industry. With a background and experience inmanufacturing and operations, he has also extensively researched the historyand development of American manufacturing and also published several books onthe lean business model, manufacturing history, and economics.'Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Oct 28, 2021 • 38min
Timothy Pehrson, the LEAN CEO
Our guest is Timothy Pehrson the President and Chief ExecutiveOfficer of INTEGRIS Health, based in Oklahoma. He has been in that role, and atINTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthcare inUtah, where he had most recently served in a dual role as regional vicepresident/CEO for the North Region and vice president of continuous improvementfor Intermountain Healthcare.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Oct 21, 2021 • 39min
Dr. John Andazola & Dr. Mary Alice Scott share their learnings about the CULTURE of Health Care
John Andazola, MD, FAAFP was born andraised in Las Cruces, New Mexico where he attended New Mexico State University.He received his MD from the University of New Mexico School of Medicine in1997, and completed residency at the Southern New Mexico Family MedicineResidency program in 2000. Dr Andazola went on to complete a fellowship inAdvanced Hospital Training for Family Physicians in Phoenix AZ, and a FacultyDevelopment Fellowship at the University of Arizona from 2001-2003. Aftercompletion of the fellowships Dr. Andazola joined the fellowship faculty andlater became director of the fellowship. Dr. Andazola moved back to Las Crucesin January of 2009 and became program director in May of 2009. He is very happyto be back home! Dr. Andazola’s interests are in medical education, hospitalmedicine, OB and border health. He is committed to his community and iscommitted to producing well rounded Family Physicians for southern New Mexico.Dr. Scott is associate professor ofanthropology and graduate faculty in the integrated behavioral health programat New Mexico State University. She is also adjunct research faculty at theSouthern New Mexico Family Medicine Residency Program. She received her B.A. inWomen’s Studies from Duke University and her M.A. and Ph.D. in anthropologyfrom the University of Kentucky. Her research program is part of anacademic-community collaboration with a team of NMSU students and faculty andthe residency program. The program includes explorations of the culture ofmedicine and medical education as well as development of curricula and tools toimprove training in health equity in health care professions. The team’scurrent project is a mixed-methods evaluation of a social determinants ofhealth screening tool used in a primary care clinic in the U.S.-Mexico borderregion. Her research has been funded by the National Science Foundation,Fulbright, National Cancer Institute, the New Mexico State University Collegeof Arts & Sciences, the Southwest and Border Cultures Institute, and theLoomis Foundation. Her work has been published in CollaborativeAnthropologies, Journal of Interprofessional Care, and Qualitative HealthResearch among other journals.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Oct 14, 2021 • 32min
Jamie Flinchbaugh share is his thinking around his new book People Solve Problems
As founder of JFlinch, JamieFlinchbaugh has helped purpose-driven leaders craft effective, resilientorganizations at over three hundred companies. Leveraging more than thirtyyears of experience and helping build over twenty companies, Jamie collaborateswith leaders and their teams to bridge capability, strategic, cultural, andsystems gaps so they can safely span potential pitfalls and have a purposefulimpact on their organizations.Jamie has helped leaders across a wide spectrum of industries,including healthcare, utilities, technology, consumer products, andprofessional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola,Fidelity, and Whirlpool, among many others.Jamie is co-author of The Hitchhiker’s Guide to Lean: Lessons fromthe Road and is the co-host of the podcasts Lean Whiskey and Happy Heuristics.He currently lives in Bucks County, Pennsylvania, with his wife of twenty-fouryears, Jill Triani. Together, they have three children, Emma, Jack, andBen.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Oct 7, 2021 • 34min
Jonathan Brill shares his thoughts behind his new book Rogue Waves
Jonathan Brill prepares leaders to profit from radical change.He is a renowned expert on resilient growth and decision making underuncertainty. His insights are based on experience. As a senior leader andthe Global Futurist at Hewlett Packard, he directed long-term strategy andintelligence programs. He’s been a creative director at frog design and themanaging partner of innovation firms that developed over 350 products. He is the Managing Director of Resilient Growth Partners and aboard member at Frost & Sullivan, a major market intelligence firm withoffices in 46 countries. He blows off steam as the Futurist-in-Residence atTerritory Studio, the creative visionaries behind the sci-fi tech in StephenSpielberg’s Ready Player One, Ghost in the Shell and Blade Runner 2049, wherehe creates products and better worlds for both super villains and real-lifeheroes. He advises globally on resilient growth strategy and productinnovation to clients like Samsung, Microsoft, Verizon, PepsiCo and the UnitedStates government. He is an in demand thought leader, speaker and contributorfor TED, Singularity University, Korn Ferry, J.P. Morgan, Forbes and theHarvard Business Review. He holds a degree in industrial design fromPratt Institute, spent years as a research consultant to the MIT Media Lab andin management training at the Stanford University Graduate School of Business.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Sep 30, 2021 • 29min
Dr. Frederick Southwick shares his passion for Continuous Improvement in Health Care and explains “Who was caring for Mary?”
Dr. Frederick Southwick is a Professor of Medicine and former Chief ofInfectious Diseases at the University of Florida. From 2010-2011 Dr. Southwickattended the Harvard Business School as an Advanced Leadership Fellow, andstudied how business practices could be applied to improve the quality andsafety of healthcare. He also continues to practice and teach infectiousdiseases. He is an award winning teacher and the author of " Critically Ill:A 5-point Plan to Cure Healthcare Delivery"and most recently, April 2020, the 4th edition of Infectious Diseases: Aclinical short course. Lange Series


