AI Knowhow
Knownwell
AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.
Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.
Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.
Brought to you by the team at Knownwell: www.knownwell.com/podcast
Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.
Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.
Brought to you by the team at Knownwell: www.knownwell.com/podcast
Episodes
Mentioned books
17 snips
Mar 23, 2026 • 24min
Breaking the Growth Barrier, Part 2
David DeWolf, CEO of KnownWell and AI leader in turning dark data into commercial intelligence. He explains why post-sales relationships are often unmanaged. He describes how AI makes client lifecycles measurable and unifies fragmented data into a single source of truth. He outlines three growth levers and two scaling strategies for predictable expansion.
24 snips
Mar 16, 2026 • 25min
Breaking the Growth Barrier, Part 1
Pete Buer, a services exec who scaled CED toward a billion-dollar exit, and David DeWolf, Knownwell CEO with deep services-scaling experience, discuss hitting revenue ceilings, why bespoke delivery and unicorn talent limit growth, and how AI, automation, and productization let firms bend the revenue-cost curve. They map AI use cases across the client lifecycle and outline two scaling strategies.
7 snips
Mar 9, 2026 • 20min
Building a Revenue Engine Beyond the Sale, Part 2
David DeWolf, Knownwell CEO and commercial operations expert who helps B2B services firms build post-sale revenue engines. He outlines three maturity levels for growth beyond the sale. They cover why clear roles and cadence prevent work from falling through cracks. He explains measuring client health beyond happiness and how AI makes the previously unmeasurable visible.
19 snips
Mar 2, 2026 • 25min
Building a Revenue Engine Beyond the Sale, Part 1
David DeWolf, CEO of Knownwell and RevOps expert, outlines why retention and expansion can outpace new sales. He contrasts two company growth curves and shows how post-sale discipline beats sales obsession. He exposes the “ghost” signals that hide client health and argues for applying data-driven RevOps across the client lifecycle.
9 snips
Feb 23, 2026 • 21min
AI and RevOps: What Feels Different When RevOps is Embedded in the Full Client Lifecycle
Alyssa Nolte, Partner at Allogy and founder of TrueView who studies customer experience and AI. She discusses how AI translates customer research into cross-team insights. She argues true customer focus sometimes requires sacrifice. She advises aligning AI use cases with whether your company is product-, operations-, or customer-focused.
Feb 16, 2026 • 33min
AI and RevOps: Embedding RevOps to Speed Business Growth
Every leadership team craves alignment; no one wants the meetings. When executives hear "RevOps for Clients," they may picture more red tape and overhead. Courtney Baker, David DeWolf, and Mohan Rao argue that the right rigor doesn't slow business down—it slows bad decisions down. They unpack the "Minimum Viable Cadence," swapping hours of reactive fire drills for a single 30-minute triage, and discuss why exposing "dirty data" is the only path to shared accountability. Courtney also sits down with Alyssa Nolte of Ology to discuss AI in Customer Experience. Alyssa shares why the data you need is already there—just trapped in silos—and offers a "Kobe Bryant" approach to mastering the unsexy fundamentals of change management. All that, plus Pete Buer analyzes IBM's move to package its internal AI efficiency tool, IBM Consulting Advantage, as a client-facing product. Is it the ultimate example of productizing services? Get the resources to build your own RevOps for Clients discipline at our 2/25 webinar: www.knownwell.com/revops Watch the full episode on YouTube: https://www.youtube.com/watch?v=gwdcu54dfR4
14 snips
Feb 9, 2026 • 35min
AI and RevOps: The Disciplines Behind Predictable Revenue
Dr. Vasant Dhar, NYU Stern professor and author focused on prediction and trust in AI. He discusses his 'trust heat map' linking error frequency and consequence to willingness to adopt AI. He explores LLM variability, stability testing, and why cautious, change-managed AI adoption beats FOMO. Short takes on what AI-first organizations actually measure and prioritize.
23 snips
Feb 2, 2026 • 41min
AI and RevOps: Why RevOps is a Critical Component of Commercial Management
Dr. Vasant Dhar, NYU Stern professor and author of Thinking with Machines, explains Dhar's Conjecture and the power of small probabilistic edges. Conversation covers why RevOps must extend beyond the sale, how AI turns digital exhaust into measurable signals, and how tiny performance advantages compound into major commercial gains.
Jan 26, 2026 • 29min
AI and Change Management: Leading in a State of Continuous Change
What happens when adaptation isn't a phase, but a permanent state of existence? Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao conclude our change management miniseries by arguing that resilience now beats optimization. The group explores why governance should actually accelerate speed rather than slow it down, and why modern leadership requires the vulnerability to learn in public versus continually exhorting your team to become "AI-first." Plus, Pete Buer shares part two of his interview with innovation expert and author Scott Anthony. Scott explains why leaders should "lead by letting go"—allowing experiments to make the decisions—and shares how teams can "sue a process" to remove friction. Don't miss the final verdict on the human side of AI adoption and a closing insight from DeepSeek. Watch the full episode on YouTube: https://youtu.be/Jz7emfLAP8c Try Knownwell free for 30 days: www.knownwell.com/30days Pick up Scott Anthony's new book, Epic Disruptions.
11 snips
Jan 19, 2026 • 30min
AI and Change Management: From Pilots to Practice - Making AI Change Stick
Scott D. Anthony, Clinical Professor at Dartmouth's Tuck School of Business, delves into the transformative potential of AI beyond mere pilot projects. He emphasizes treating AI as a teammate to combat groupthink and enhance decision-making. The discussion reveals that AI-enabled teams outperform individuals, highlighting the need for new management skills. Scott also speaks on the challenges of data access and encourages integrating AI into workflows to escape the 'forever pilot' trap, urging businesses to adapt and evolve continuously.
