Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement

Blog post From the post: This is really hard to write, as I was stunned and saddened by the recent passing of a good friend and colleague, Chris Burnham. Word had started to spread on LinkedIn and I feel bad about having to share this news here. You can read his obituary here: There will be a celebration of life event on Sunday that I will be fortunate to attend. Chris was, most recently, the Senior Director of Lean Strategy at KaiNexus, a company I have been involved with since 2011. Many of his colleagues will also be there to pay our respects, to honor him, and to support his loved ones. I say this with all sincerity that Chris was one of my favorite people in the Lean community. I appreciated his positive and thoughtful approach to Lean and to our work. We shared a love of discovering new Bourbons to share and discuss, which then lubricated the social fun and work discussions. Christopher Burnham Obituary

Blog post When you do work related to processes, quality, improvement, and learning from mistakes… the universe has ways of testing you (or playing a prank on me). As I share at the end of the post, I failed that test in one way. A big way. My wife and I had a 3-piece sectional couch that we've recently replaced, so we were looking to donate the old one to a good cause.

Blog post This is something from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, that I shared on LinkedIn recently. Here's something I figured out thanks to education in a combination of fields, including Lean management and psychological safety. I wish I had understood this much sooner: “Speaking up isn't a matter of character or courage–it's driven by culture. People feel safe to share when their leaders and colleagues treat them with respect. Instead of asking people to be brave, leaders must create conditions where people can feel safe.”

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Blog post This post shares a story I heard at the Michigan Lean Consortium annual conference earlier this week. They've been kind about sharing ideas and doing a book club discussion around my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. During a book signing session at the conference, an attendee, Cori, told me a story that's too good to not pass along. I'll do my best to be true to the details of the story.

Blog post page Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Maybe it was a mistake to cut it. But the material wasn't really related to my podcast. It was based on some interactions with some Veterans Administration Health Care leaders after giving a talk on learning from mistakes last November. What is culture? Some say it's simply how we do things in this organization. The late Edgar Schein, a famed MIT professor, wrote that we can observe and describe culture through artifacts, espoused values, and assumptions. One example of an artifact is a small card given to me by a U.S. Veterans Health Administration site leader who is building a culture of learning from mistakes.   On one side, the card said the holder was “free to fail.” The card framed a “FAIL” as the: “First Attempt In Learning.” An Artifact from a Veteran's Administration Healthcare Site

Blog post with photos and more I was saddened to learn today that Masaaki Imai passed away, as announced this week by the organization he founded, KAIZEN Institute. He was 92. Mr. Imai was well known for his books, including KAIZEN, his follow up Gemba Kaizen, and his latest, Strategic KAIZEN™ (published in 2021). He traveled the world teaching people about continuous improvement. I'd like to first express my deepest condolences to Mr. Imai's family, friends, and colleagues. I had the fantastic opportunity to meet Mr. Imai a few times -- once in Seattle when he was visiting and speaking at a healthcare organization, and twice during Japan study tours organized by Kaizen Institute. Thank you for your contributions to the world, Mr. Imai!

Read the blog post and get links My new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is still only in a draft state before final proofreading (actually, the proofreading is taking place now). Trying to get some proof copies printed by Amazon sure does open up the possibility of mistakenly hitting "Publish Your Paperback Book" instead of "Save as Draft."

Blog post link The following material was found on the “cutting room floor” for my upcoming book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. And I've supplemented it with some new material to flesh it out into a post. Come to the live book cover reveal event tomorrow (Tuesday, May 2) if you can! I've asked more than 215 people the same question (releasing 208 episodes to date): “What's your favorite mistake?“ You might wonder why I seem to be so obsessed with this question. It's not because I love embarrassing people or because I want to gloat about the mistakes of others. I ask this question to learn and improve myself as a person and leader.  The book and the podcast series are meant to be reminders that we shouldn't mock people for their mistakes. We shouldn't be too hard on ourselves, even if that's easier said than done.

Link to the blog post at Value Capture's website As we explore concepts like psychological safety and Diversity, Equity, Inclusion, and Accessibility (DEIA) in this blog post series, I’d like to kick things off with a look at some serious problem statements that we must address. I’m thankful for the organizations, including Value Capture clients, who aim to close these performance gaps in systematic and sustained ways.