The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Sep 13, 2018 • 52min
Building Your Online Presence The Right Way
Jody Underhill is an accomplished social media strategist and the director of Green Elephant Agency, an online marketing agency based in South Carolina. Jody has worked with various marketing experts like Russell Brunson and Frank Kern. He has also helped over 150 businesses in the development of their marketing strategy, ranging from solopreneurs to Fortune 100 companies. In this episode, we talked about marketing, hiring, customer service...
Sep 6, 2018 • 54min
Achieving Freedom By Taking Control of Your Financial Future
Damion Lupo is the CEO & Founder of Total Control Financial, an Austin-based company that provides retirement solutions and support. He is a sought-after financial consultant from high profile clients, and serves as a financial mentor and host to the Transformation Nation podcast. Damion's mission is to help 1 million people achieve financial freedom, by empowering them to take control of their financial future. In this episode, we talked about profitability, operations, hiring...
Aug 30, 2018 • 56min
Building And Leading a High Performing Team
Troy Timmer is a registered corporate coach and business consultant at Certified Contractors Network. Troy is passionate about helping entrepreneurs become high performers by providing them with the right tools, skills, and proven processes to run their businesses. In this episode, we talked about customer service, leadership, marketing...
Aug 23, 2018 • 54min
Delivering Better Customer Experience Through Analytics
Brian Courtney is the CEO of LifeWhere, a product that focuses on bringing predictive analytics for home utilities. Through LifeWhere's predictive analysis technology, Brian aims to empower consumers to understand their home equipment better, so that they can make better educated decisions. In this episode, we talked about customer service, sales, profitability...
Aug 16, 2018 • 57min
Generating $2M in Sales Through Thumbtack
Josh is the founder and CEO of Direct Movement Group, a multimillion-dollar custom home building and remodeling business based in Florida. He is the first contractor to reach millionaire status on online platform Thumbtack, which matches customers with local professionals for projects. In this episode, we talked about leadership, sales, networking...
Aug 9, 2018 • 1h 6min
Writing Copy That Makes Customers Ready To Buy
Ben is a renowned Internet marketer and one of the top email marketing specialists in the world today. He has over 15 years of experience doing direct response copywriting for his clients, helping them earn multimillion dollar sales in hypercompetitive markets. In this episode, we talked about email marketing, sales, lead generation...
Aug 1, 2018 • 1h 16min
Growing Your Bottom Line Through Better Execution
Thor, founder of Peak Performance Group and a seasoned entrepreneur, shares valuable insights into business growth. He emphasizes the importance of accountability and nurturing client relationships for sustained success. The discussion dives into the role of technology in transforming leadership and highlights effective recruitment strategies to attract top talent. Thor also explores the balance between work and personal life, offering advice on enhancing business execution through personalized strategies. Tune in to discover how to elevate your bottom line!
Jul 26, 2018 • 55min
Making Networking Your Most Powerful Business Tool
Zach, a masterful networker and author of "Don’t Sleep on Planes," shares his insights on conquering the fear of networking. He discusses how genuine connections are essential for success, especially in the home service industry. Zach illustrates the power of networking in unexpected places like flights, and emphasizes the importance of empathy in customer interactions. Offering practical tips, he highlights the role of community engagement and effective communication in fostering strong relationships for both personal and professional growth.
Jul 18, 2018 • 42min
Delivering Top-Notch Customer Service No Matter What
Parker, the CEO of Answer 1, leads a successful virtual receptionist service renowned for its impressive 0.01% complaint rate. In their conversation, he dives into vital customer service strategies, emphasizing the need for empathetic communication and the importance of a supportive company culture. Parker also critiques IVR systems, promoting immediate call responses. The discussion touches on the significance of effective call management, client expectations, and adopting flexible dispatching strategies to enhance customer satisfaction in the home services arena.
Jul 11, 2018 • 53min
Setting Yourself Apart From The Rest In Your Market
Simone is the owner of Demo Diva Demolition, a trail-blazing business in a male-dominated industry. She made her mission of helping her neighbors a full-fledged business success after she lost her home and her job in the aftermath of Hurricane Katrina. In this episode, we talked about management, marketing, business leadership...
