CXOTalk

The link between digital transformation and technology is not always clear. We explore this topic with Marcus East from the Office of the CTO at Google.

Brand loyalty and customer loyalty are foundations for any modern business. On this episode, we explore the concept of brand loyalty with Mario Natarelli, managing partner at branding agency MBLM and author of the book Brand Intimacy.

Experts tackle the urgent issue of misinformation versus disinformation, providing a framework to combat these threats. They delve into China's dual messaging strategies impacting global perceptions. The podcast reveals the challenges facing journalists in navigating a polarized digital landscape. It also highlights the necessity of collaboration among diverse sectors to promote accountability and safeguard information integrity, while noting funding hurdles in combating this pressing societal challenge.

What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.

A corporate leader and well-known author share valuable advice on career development for both women and men on this episode of CxOTalk with host Michael Krigsman.

How do established brands like Samsonite and Tumi rethink their digital strategy for retail and e-commerce. Samsonite and TUMI executive, Charlie Cole, shares his strategy and plans on this exciting episode of CxOTalk.

How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.

Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns.

Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.

Learn how the CEO of Blackmagic Design thinks about customer experience, innovation, and product design in both hardware and software.