This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementIn this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail.We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together! Let’s jump in...Learn more about Helana / https://helanadarwin.com/Connect with Helana on LinkedIn / https://www.linkedin.com/in/helana-darwin-phd-4b5100b1/?trk=public_post_feed-actor-nameCreators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementIn this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and Working life.Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementI caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems. Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementI caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry. He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco.Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside.Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementI recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world.In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time. Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircusFollow John Collins on LinkedIn / https://www.linkedin.com/in/johncollinsireland/Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementIn this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementThe episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD.Link to visualisation about Neurodiversity within Design / https://www.linkedin.com/posts/feldura_userexperience-design-designthinking-activity-6986885744850067456-XyQ4?utm_source=share&utm_medium=member_androidConnect with Felisha on LinkedIn / https://www.linkedin.com/in/feldura/Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementIn this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world. Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician. We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead.There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person.We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest. ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementAluminum is a critical material for digital. Since 1970, there has been 559% increase in its mining. A typical smartphone can be 14% aluminum, while a up to 50% of a laptop can be made up of steel and aluminum. Pat and Nuala Geoghegan are farmers from Askeaton, County Limerick. Soon after the Aughinish Alumina aluminum mining factory established itself nearby, their cattle began to get sick and die. And the Geoghegan family got sick. Their beautiful farm became “the killing fields”.Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________

We are building a global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion → https://www.thisishcd.com/learning/introduction-to-journey-managementIn this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-)We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.Let’s jump in..Connect with Lydia Hooper on LinkedIn / https://www.linkedin.com/in/lydiahooper/Visit Lydia's website / http://lydiahooper.com/Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________Discover & Connect → https://www.thisishcd.com/directoryTrain my organisation → https://www.thisishcd.com/trainingClaim partner discounts → https://www.thisishcd.com/partnersPublish an Article → https://www.thisishcd.com/blogCourses → https://www.thisishcd.com/courses________________________