Thinking On Paper

Customer service is a tricky one. It's ripe for an AI takeover, but 20 million people worldwide work in the industry. 95% of the industry is salaries. There is a lot of collateral damage there. Millions of jobs will vanish and not everyone can be re-trained. And yet, as anyone who has experienced customer service in 2025 can testify: it's pretty lousy. Frustrating. Annoying. Expensive. And how often do your queries, questions and complaints actually get answered?In this episode of Thinking on Paper, Brian Kenny, MOMNTUM’s co-founder, explains why today’s support systems are broken, and how building from first principles with AI can actually make customer service feel human again. And the results are staggering: MOMNTUM’s AI customer service agent Laila solves 86% of cases without handoff to a humans. Early signals also flash a potential 4,000% ROI. The future of more human and successful customer service is less humans and more AI. But at what cost?You'll Learn:Why slapping bots on old workflows makes service worseHow Laila spans phone, SMS, WhatsApp, Instagram DMs, and MessengerWhere AI can be trusted now and where it shouldn’t beWhat metrics really matter (hint: it’s not CSAT)The new rules of trust, disclosure, and human escalationPlease enjoy the show. --CHAPTERS(00:00) Why customer service is broken(03:30) What a modern support platform should look like(06:35) Using AI to make service feel personal(09:29) The data + privacy question(11:26) The only success metrics that really matter(15:09) Can machines create an emotional connection?(18:16) The real limits of today’s systems (and what Laila can’t do yet)(22:39) Where customer experience is headed next(34:22) What should humans be?-- Other ways to connect with us:⁠Listen to every podcast⁠Follow us on ⁠Instagram⁠Follow us on ⁠X⁠Follow Mark on ⁠LinkedIn⁠Follow Jeremy on ⁠LinkedIn⁠Read our ⁠Substack⁠Email: hello@thinkingonpaper.xyzLearn more on Momntum and Laila--Thank you. We love you. Stay peaceful.

There is an energy crisis. There is an environmental crisis. And the two are about to collide.Mark and Jeremy speak with Martin Soltau, co-founder of Space Solar, about the race to build space-based solar power in orbit, a system that could beam clean electricity to Earth twenty-four hours a day.While fossil fuel giants use artificial intelligence to find new oil and gas, engineers are building satellites that could replace them. With projected costs as low as $30 per megawatt hour, space-based solar could change the economics of power and the politics that shape it.This episode examines the engineering, economics, and policy shifts that could make orbit-generated clean energy inevitable.The question isn’t whether we can capture the sun’s power. It’s whether we’ll use it in time.Please Enjoy the show. And share with a curious friend.--Learn More: https://www.spacesolar.co.uk/-- Timestamps (00:00) Disruptors And Curious Minds (01:34) Space Based Solar Satellites (05:10) The Ground Infrastructure (07:37) SBSP V Nuclear, Coal & Gas (12:05) Launch Costs (13:55) Data Centers In Space (15:36) Scaling Space Based Solar Power (18:08) Manufacturing In Space (20:25) The Eisenhower Of SBSP (23:10) The Politics Of Space Based Solar Power (28:35) Energy Is Everything (31:05) The Government Perspective --Other ways to connect with us:⁠Listen to every podcast⁠Follow us on ⁠Instagram⁠Follow us on ⁠X⁠Follow Mark on ⁠LinkedIn⁠Follow Jeremy on ⁠LinkedIn⁠Read our ⁠Substack⁠Email: hello@thinkingonpaper.xyz

What if AI doesn’t destroy the world, but changes it faster than we can understand?In Machines of Loving Grace, Dario Amodei imagines a future where artificial intelligence works exactly as intended: curing disease, ending poverty, and giving humanity everything it ever wanted.Mark and Jeremy break down that vision: a “country of geniuses in a data center,” where AI drives biology, neuroscience, economics, and governance to their limits. They examine the optimism, the blind spots, and the moral cost of progress that moves faster than culture.Because even if AI gets it right, the question remains, can we?Please enjoy the show. And share with a curious friend.--Read the essay: https://www.darioamodei.com/essay/machines-of-loving-grace#fn:1--Follow and Support Thinking On Paper🎙️PODCAST: www.thinkingonpaper.xyz📸 INSTAGRAM: https://www.instagram.com/thinkingonpaperpodcast/X: https://x.com/thinkonpaperpod--Chapters(00:00) Machines Of Loving Grace(02:46) Dario Amodei's Definition Of Powerful AI(05:11) Speed Of The Outside World(07:24) Complexity(11:27) List Of Diseases AI Will Cure(13:46) Neuroscience And Mind(15:45) AI For Everyone?(21:33) Peace And Government(25:03) Work And Meaning(31:56) What's Meaningful?(34:27) Taking Stock--Connect the dots of AI, quantum and emerging technology and watch these videos next:

A seity is not a metaphor. Not a machine. It is a conscious entity, identity, free will, and creativity fused into one indivisible whole.Federico Faggin names it in Chapter 10 of Irreducible. If quantum information is the fabric of reality, then seities are its living threads.Faggin writes: “A seity is a reality that goes beyond all categories and all definitions.” That is the point. You cannot break it into parts. You cannot simulate it with code. A seity generates meaning from within.Seities do not merely observe the world, they create it. Each choice collapses possibility into form. Accepting or rejecting an axiom is not an intellectual exercise; it’s an act of creation. The universe is not static. It is a conversation among seities.To make this tangible, Faggin imagines a vibration sphere: a square full of people and animals, each producing vibrations. The vibrations are symbols. The lived experience behind them is qualia. Together they form a collective field of meaning. Every seity is both transmitting and tuning, free will deciding which signals matter and which fade into noise. Then they build the universe. At least in this model of reality. Please enjoy the show.And share it with a curious, conscious friend.--Follow and support us please:🎙️PODCAST: www.thinkingonpaper.xyz📷 INSTAGRAM: https://www.instagram.com/thinkingonpaperpodcast/—Chapters (00:00) Federico Faggin, Irreducible Chapter 10(02:10) Computers And Consciousness (03:31) Seities All The Way Down(10:25) Carl Jung Collective Consciousness(12:02) Quantum Freud(15:21) Robots, AI And Seities—Watch the book club on YouTube where you can get a chapter by chapter breakdown of Irreducible by Federico Faggin: https://www.youtube.com/@thinkingonpaper/videos

Materialism says matter comes first and mind comes later. Federico Faggin says the opposite.In Chapter 9 of Irreducible, the physicist who built the first microprocessor proposes that consciousness is not an accident of biology but the foundation of reality itself. The universe, he writes, is not a machine, it is a living field of awareness trying to know itself.This is where he introduces the “One,” the source of all seities and conscious units. These are not metaphors. They are the living structures through which reality evolves. Each act of perception, curiosity, or creativity is the universe learning a little more about itself.Faggin’s theory fuses physics and spirituality into a single framework:-Hilbert space becomes the inner terrain of consciousness.-Curiosity becomes the mechanism of evolution.-Death becomes reorganization, not ending.But if the universe is consciousness, what does that make us?And could a machine ever join that conversation?This is Chapter 9: When Consciousness Came First.Please enjoy the show.—🎙️ Podcast: thinkingonpaper.xyz 📷 Instagram: @thinkingonpaperpodcast 📕 Book: Irreducible by Federico Faggin: https://www.goodreads.com/book/show/195480862—Chapters(00:00) Chapter 9 of Irreducible, Federico Faggin(02:36) The Absurdity Of Classical Laws(04:26) Hilbert Space For Dummies(07:00) What Are Seities?(08:54) Science, Religion And Spirituality(11:46) Seities, Consciousness And Aliens(13:04) Conscious Units And How The Universe Understands(15:30) Are Seities Souls? (16:11) Seities And How You Have Life After Death—Key TakeawaysConsciousness is not emergent. It’s fundamentalSeities are conscious units inside a knowing universeHilbert space may be the structure of inner realitySpirituality isn't narrative. It's architectureGrowth is life. Stasis is death

Can AI ever be aware? Can it be conscious, and if so, what would that mean for business and the future of work? In this week's show, Jeremy and Mark sit down with Ram Srinivasan, author of The Conscious Machine: From Artificial to Enlightened Intelligence, to think on paper about consciousness, Advaita Vedanta, panpsychism and why Eastern philosophy changes how we design every AI system. It might be the most important podcast on AI you listen to today. Rethinking work in an exponential age Linear mindsets can’t keep pace with automation. We explore how to direct AI toward human flourishing, not just efficiency.Trust as the new currency From autonomous agents to AI-native organizations, credibility, values and wisdom are the foundations of any lasting advantage.Please enjoy the show. And share it with a curious friend.--Links & Resources Ram Srinivasan: https://www.ram-srinivasan.com/ The Conscious Machine: https://www.amazon.com/dp/B0D4R9NJ53 LinkedIn: https://www.linkedin.com/in/ramsrinivasanmit/Follow Thinking on Paper Podcast: www.thinkingonpaper.xyz Instagram: https://www.instagram.com/thinkingonpaperpodcast/ X: https://x.com/thinkonpaperpod--Timestamps (00:00) Exploring the Future of Work and AI (00:53) The Intersection of Consciousness and Technology (03:44) Advaita Vedanta: Understanding Consciousness (06:40) Materialism vs. Non-Dualism in AI (14:25) The Shift from Knowledge to Wisdom (16:29) Post-Labor Economics and AI’s Role (19:01) Building Trust in AI Agents (21:46) The Currency of Trust in Business (26:35) The AI-Native Workplace: A New Era (30:37) Navigating Trust and Critical Thinking in AI (33:16) Human-Centric Technology: The Future of Work (35:33) What Should Humans Be?--Watch Next Kevin Kelly: https://www.youtube.com/watch?v=awZ5LRX8o6o&ab_channel=ThinkingOnPaper

Compute has become the new oil. Whoever controls it, controls the future of intelligence.In this episode of Thinking on Paper, Jeremy and Mark sit down with Kony, CEO of GAIB, to unpack the real shift happening in artificial intelligence: power itself is being redistributed.GAIB is turning GPUs, the hardware behind every model, every chatbot, every act of machine cognition, into financial assets. It’s a new market built on the infrastructure of thought. Tokenized compute. Real yield. Shared ownership of the AI supply chain.But beneath the economics sits a harder question: When intelligence becomes a currency, what happens to human value?This conversation moves from the architecture of data centers to the architecture of power—how control over compute defines who gets to participate in the next phase of civilization, and what remains for the rest of us.AI Power Shift: How Compute Became the New Currency.Listen. Think. Then decide who should own the machines.Please enjoy the show. And share with an AI friend.Stay curious. Stay disruptive. Keep Thinking on Paper.Thanks--Links and resourcesGAIB: ⁠https://gaib.ai/⁠ Kony: ⁠https://x.com/konyk001⁠ --Follow Thinking On Paper 🎙️PODCAST: ⁠www.thinkingonpaper.xyz⁠ INSTAGRAM: https://www.instagram.com/thinkingonpaperpodcast/⁠⁠X: https://x.com/thinkonpaperpod⁠ -- Chapters (00:00) Intro: Why Compute Is the Next Currency (01:30) From GPUs to Blockchain: GAIB’s Origin Story (04:05) The $7 Trillion Problem: Inside GAIB (06:38) Funding Data-Centres Fast: GAIB’s Capital Playbook(09:17) Cloud vs Data-Centre: Who Really Owns the GPUs? (11:07) Why Local GPU Hubs Beat Latency (13:50) Scaling Safely: Token Standards for Compute Financing (17:35) Pricing an H200: Turning GPUs into Cash-Flow Assets (21:50) AID Token Explained: The ‘Mutual Fund’ of Compute Yield (23:07) Global GPU Partners: First NVIDIA-Approved Clouds in Asia & Beyond (27:02) Will AI Kill Work or Create It? (32:49) What should humans be?

Oliver Dial, CTO of IBM Quantum, delves into the groundbreaking advancements of the Starling quantum chip. With a rich background in condensed matter physics, he explains how IBM's focus on fault-tolerance is set to revolutionize quantum computing. The conversation highlights the shift from raw qubit counts to scalable reliability, aiming for a 1:1000 logical-to-physical qubit ratio by 2029. Dial also discusses the synergy between quantum and classical computing, making complex ideas accessible and exciting for everyone curious about the future of technology.

What does it mean to understand something, not to repeat it, not to summarize it, but to feel it?Katia Moskvitch built her life around that question. A science journalist and physicist, she has written about neutron stars, quantum computers, and the human stories behind them. But this episode isn’t about data or discovery. It’s about the weight of comprehension in an age that rewards speed over depth.From BBC newsrooms to remote observatories in Nepal and Argentina, Katia has seen what curiosity costs and why it’s still worth paying for. She speaks about the scientists who never found dark matter but searched anyway. About the women whose names were erased from Nobel history. And about the growing pressure to turn mystery into content.This conversation is a defense of slow understanding, of staying confused long enough for something real to emerge.Because if we stop being confused, we stop being curious. And if we stop being curious, we stop being human.Please enjoy the show. And share with a curious friend. Thanks, Mark & Jeremy--LinksKatia: https://www.quantamagazine.org/authors/katiamoskvitch/Neutron Stars: The Quest for the Zombies of The Cosmos: https://www.amazon.com/Neutron-Stars-Understand-Zombies-Cosmos/dp/0674919351Follow Thinking On PaperThinking On Paper: www.thinkingonpaper.xyzInstagram: https://www.instagram.com/thinkingonpaperpodcast/--Former Guests:IBM, D-Wave, Kevin Kelly, Don Norman, Coinbase, Starcloud, David Bianchi, IONQ--Chapters(00:09) Why Curiosity Still Matters in Science Communication  (01:52) What Makes a Great Science Journalist  (04:56) Katia’s Journey from BBC to Nature to Wired  (09:20) Reporting Science from the Field (and Under Solar Panels)  (11:26) When Awards Don’t Mean Understanding  (14:42) Quantum Computing Without the Hype  (17:31) What Most People Misunderstand About Qubits  (21:21) The Women Erased from Scientific Discovery  (22:23) Neutron Stars: Why One Spoon Weighs More Than Earth  (26:33) Jocelyn Bell Burnell and the Pulsar That Changed Everything  (30:28) Astrophysics, Gender, and the Fight for Recognition  (32:09) Quantum Weirdness and the Future of Technology  (40:13) Space, AI, and What Comes After Us

If consciousness isn’t produced by the brain but instead produces the brain, what does that make reality?In Chapter 8 of Irreducible, Federico Faggin stops describing consciousness and starts rebuilding the universe around it. He argues that awareness isn’t an accident of matter but the foundation of everything, that every particle carries meaning, not just information.Here he introduces a new model: Quantum Information-based Panpsychism. It joins physics and perception, suggesting that reality itself is built from conscious experience, private, uncopyable, and alive.From this comes a radical idea: free will isn’t philosophy, it’s physics. Each decision, each act of attention, is the quantum moment when possibility becomes fact.This chapter isn’t about theory; it’s about what happens when you accept that the universe might be conscious, and that your choices help create it.This is a book club of Irreducible, Chapter 8.Please enjoy the show. And subscribe if you're conscious.Cheers, Mark and Jeremy --Chapters(00:00) Consciousness and The Big Questions(01:24) The Shift in Understanding Consciousness(02:38) Consciousness: Quantum vs Classical(06:14) What Is Panpsychism and Quantum Information?(09:03) Qualia and Conscious Experience(11:23) What Is Seity?(19:26) Free Will and Quantum Entanglement(21:21) Unsolved Problems of Existence--Other ways to connect with us:⁠Listen to every podcast⁠Follow us on ⁠Instagram⁠Follow us on ⁠X⁠Follow Mark on ⁠LinkedIn⁠Follow Jeremy on ⁠LinkedIn⁠Read our ⁠Substack⁠Email: hello@thinkingonpaper.xyz