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BFM Media
Helping you navigate the ever-changing universe of business, from headlines to the bottom line
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Aug 24, 2025 • 31min
Shopping Apps Get Installs, Marketplaces Get Loyalty. Why?
For years, the mobile commerce race was all about one thing: app installs. But the game is changing. While global shopping app installs have declined, user engagement is on the rise, signaling a major strategic shift from chasing quantity to cultivating quality.Manish Wali, Head of Inside Sales & Business Strategy for APAC at Adjust, joins us to unpack the findings from their latest "Shopping App Insights Report." He explains why APAC is defying global trends to become the new growth engine and breaks down the playbook for winning in today's mature mobile commerce economy.We discuss:The strategic shift from user quantity (installs) to quality (engagement).Why APAC is the new growth engine for mobile commerce.The growing importance of re-engagement strategies like reattribution.How to leverage AI for smarter targeting and personalisation.Key strategies for app retention and preparing for the crucial Q4 peak season.For marketers and e-commerce leaders, this is a look into the new rules of the app economy and the strategies needed to build a loyal, high-value user base.See omnystudio.com/listener for privacy information.

Aug 21, 2025 • 33min
Building Trust in Malaysia’s AI Future
Almost nine in 10 Malaysians are already using AI in some form, one of the highest adoption rates in the region. But while excitement is high, trust is still catching up. We speak with Dr Ieva Martinkenaite, Senior Vice President and Head of AI at Telenor Group, about what makes Malaysia’s AI moment unique, why issues like fairness, data, and accountability matter more than ever, and what’s really at stake if we fail to get responsible AI right.See omnystudio.com/listener for privacy information.

Aug 20, 2025 • 31min
Pickleball & EVs: Unlikely Drivers of Malaysian Real Estate?
While logistics rents across Asia-Pacific are contracting for the first time since the pandemic, Malaysia's industrial real estate market is holding steady. So what's driving this unique resilience, and how is demand evolving in a post-e-commerce boom era?Allan Sim, Senior Executive Director at Knight Frank Malaysia, joins us to break down the findings from their latest report. He discusses how Malaysia's neutral status, strong infrastructure, and surprising new demand from EV makers and even pickleball courts are shaping a balanced and robust market.We discuss:Why Malaysia's industrial market is resilient amid a regional slowdown.The surprising impact of pickleball courts on industrial land supply.The new demand drivers, including EV manufacturers and cold chain logistics.How infrastructure projects like the ECRL will shape future demand.The outlook for rents as a new wave of multi-level warehouses comes online.For investors, developers, and business owners in the logistics and manufacturing sectors, this is a deep dive into the forces shaping Malaysia's industrial real estate landscape.See omnystudio.com/listener for privacy information.

Aug 19, 2025 • 35min
The Cyber Risks of Your Employee's Side Hustles & Gig Work
The rise of polyworking, juggling multiple jobs and side hustles, has been linked to over 6 million cyberattacks in just six months, according to Kaspersky. This new way of working is creating a perfect storm for cybercrime, dramatically expanding the digital attack surface for both individuals and the organizations they work for.Cybersecurity expert CF Fong, Founder & Executive Chairman of LGMS Berhad, joins us to break down the real-world risks of this trend. He explains how poor password hygiene, device overlap, and the hidden dangers of "Shadow IT" are opening new doors for hackers, and why humans remain the weakest link.We discuss:Why "polyworking" creates a wider attack surface for cybercriminals.The hidden dangers of "Shadow IT" and how it bypasses corporate security.Why Multi-Factor Authentication (MFA) is a non-negotiable necessity.How to create cybersecurity policies that are simple and actually work.Why cybersecurity is now a "business survival problem," not just an IT issue.For business leaders, IT managers, and anyone juggling a side hustle, this is an essential guide to the new realities of cybersecurity in a flexible work era.See omnystudio.com/listener for privacy information.

Aug 18, 2025 • 33min
Is the Global EV Hype Train Slowing Down?
Global EV sales continue to rise, but the reputation of the industry is becoming more complex and exposed. While some markets enjoy a wave of optimism driven by innovation and policy support, others face mounting scrutiny over safety, affordability, and supply chain ethics.Tefik Lajthia, Director of Global Insight + Intelligence at The Penta Group, joins us to unpack the findings from their global reputation report, which analysed over a million online mentions. He discusses the key divergence in sentiment between consumers and investors, and across different regions like India, Germany, Japan, and the US.We discuss:The key drivers of positive and negative sentiment in the EV market.Why consumer sentiment remains more positive than investor sentiment.A regional breakdown: why India is a reputational leader while Japan is lagging.The significant reputational risk of supply chain ethics (cobalt and lithium).How high-profile recalls and policy instability impact the entire industry.For leaders and investors in the automotive and energy sectors, this explores the reputational risks and opportunities shaping the next phase of the EV transition.See omnystudio.com/listener for privacy information.

Aug 17, 2025 • 27min
94% of Banks Want AI. So Why Are Only 10% Frontrunners?
With 94% of APAC bank CEOs citing AI as a key priority, the race is on to move beyond simple chatbots and pilot projects. But what separates the top 10% of "forerunner" banks from the rest, and what does it take to turn AI into a real engine for growth?Doriss Chow, Managing Director for Financial Services at Accenture Malaysia, joins us to share insights on how leading banks are making strategic, long-term bets on AI. She discusses the most impactful use cases, from fraud management to investment advisory, and breaks down the crucial foundations required for success: a strong digital core, data maturity, and a focus on "Responsible AI."We discuss:What the top 10% of "frontrunners" banks are doing differently with AI.The most impactful AI use cases in fraud, payments, and advisory.The crucial foundations (tech, data, people) needed for AI adoption.Why "Responsible AI" is essential for building customer trust.The real ROI of AI, including faster revenue growth and better compliance.For leaders in the financial services industry, this is a guiding conversation to the strategies and challenges of a true AI reinvention.See omnystudio.com/listener for privacy information.

Aug 14, 2025 • 27min
When Does Old Age Really Begin? Malaysia’s Surprising Shift
In a global Ipsos study spanning 32 countries, Malaysia stands out. The age we say “old age” begins has risen from 56 to 60 in just seven years, making us an outlier in Southeast Asia. Six in ten Malaysians also look forward to later life, far above the global average, and we slightly underestimate how long we will live. What is driving this change in perception and sentiment, and what does it reveal about our culture, economy and expectations for the future? Kiranjit Singh, Regional APAC Lead at Ipsos Strategy3, joins us to break down the findings and explore what they tell us about who we are and where we are headed.See omnystudio.com/listener for privacy information.

Aug 13, 2025 • 42min
Is It Time to Raise the Retirement Age to 70?
Retirement: It's an 'Income Problem,' Not an EPF Problem.Proposals to restructure the EPF aim to solve Malaysia's retirement crisis by creating a pension-like income stream for retirees. But what if the problem isn't the EPF system itself, but a much deeper issue with our income and corresponding quality of education?Rajen Devadason, Licensed Financial Planner with Manulife Investment Management (Malaysia) Berhad, joins us with a contrarian take, arguing that Malaysia has a fundamental "income problem" rooted in long-term educational policy missteps. He discusses his bold proposals for reform, including the controversial but necessary step of raising the retirement age to combat longevity risk.We discuss:Why the core issue is an "income problem," not an EPF problem.The case for raising Malaysia's retirement age to 70.How long-term educational policy has impacted national income levels.What "longevity risk" is and why it's the biggest threat to retirement.Why individuals must focus on building their own private pensions.For policymakers and anyone planning for the future, this is a conversation that dives into perspectives on deep, structural reforms needed to secure Malaysia's long-term economic well-being.See omnystudio.com/listener for privacy information.

Aug 12, 2025 • 34min
From Scandal to 26,000 Stores: Luckin Coffee’s Comeback
Five years after a massive accounting scandal and a dramatic NASDAQ delisting, Luckin Coffee has staged one of the most remarkable comebacks in corporate history, growing to over 26,000 stores. But the real story isn't just the recovery; it's the powerful, digital-first system that fuels its explosive growth.Jianggan Li, CEO of Momentum Works, joins us to dissect this incredible turnaround, based on their new "Inside Luckin Coffee" report. He explains how Luckin operates more like a tech or e-commerce company than a traditional cafe, using data to drive everything from its rapid R&D engine to its hyper-efficient store operations.We discuss:The story of their dramatic comeback from scandal and delisting.How they operate like an e-commerce company, using stores as fulfillment centers.Their data-driven R&D that launches over 100 new products a year.Key lessons for other brands on digital capabilities and supply chain mastery.For F&B leaders, entrepreneurs, and strategists, this is a deep dive in building a digital-first, data-centric F&B brand.See omnystudio.com/listener for privacy information.

Aug 11, 2025 • 38min
Should We Let Students Leave School Earlier?
Former economy minister Rafizi Ramli says letting students finish school at 16 could get Malaysians into the workforce by 21, giving the economy a boost as the population ages. Critics warn it could leave young people underprepared and deepen inequality.With Parliament having just made secondary education compulsory until 17, is Malaysia ready to rethink the school-leaving age, and what would it mean for universities, employers, and the students themselves?Jagdish Singh Malhi, Director of Student Recruitment and Marketing at University of Nottingham Malaysia, and Chan Soon Seng, CEO of Teach For Malaysia, join us to explore the opportunities, risks, and what it would take to make such a change work.See omnystudio.com/listener for privacy information.


