Reinventing Professionals
Ari Kaplan
The business of providing professional advice is changing. Today, anyone can go online and access a wealth of information about any topic, from legal and medical advice to financial planning and accounting suggestions. This blog is designed to offer ideas, guidance, and perspectives on how to effectively navigate a perpetually shifting professional landscape, with a unique focus on the legal industry and the technology that is driving its evolution.
Episodes
Mentioned books
Sep 15, 2017 • 10min
How Rainmakers Succeed
I spoke with Jim Cranston, a principal with LawVision Group, a law firm consultancy focused on growing firm revenue, strengthening lawyer confidence, and maintaining client loyalty.
Sep 11, 2017 • 9min
Empowering Practice Management to Improve Operations
I spoke with Larry Port, the founder and CEO of Rocket Matter, a leading practice management and time and billing software tool for law firms.
Sep 6, 2017 • 11min
Empowering Children Through The Chelly Foundation
I spoke with Jason R. Baron, of counsel to Drinker, Biddle & Reath, and the founder of The Chelly Foundation, a 501(c)(3) nonprofit focused on improving literacy and education for children living in Cambodia.
Sep 5, 2017 • 10min
The Power of Personalized Learning
I spoke with Abdi Shayesteh, the founder and CEO of AltaClaro, an experiential learning platform for lawyers, who served for fifteen years as a corporate, bank regulatory and finance attorney in Silicon Valley and New York City, as well as throughout Asia, the Middle East and Europe.
Aug 31, 2017 • 10min
The Connection Between Customer Service and Client Satisfaction
I spoke with Ryan Adams, the resort manager for the Chatham Bars Inn. We discussed the connection between customer service and client satisfaction, how technology is impacting client expectations, and the key elements of adding value.
Aug 29, 2017 • 5min
Dispatch from the Masters Conference: What Vendors Can Do To Stand Out
I spoke with Bruce Malter, the director of client engagement for eTERA Consulting at the 2017 Masters Conference in New York City. We discussed what vendors can do to stand out, how technology has normalized, and where the industry is headed.
Aug 25, 2017 • 5min
ILTACON 2017 – Centralizing Client Collaboration in Corporate Transactions
I spoke with Haley Altman, the co-founder and CEO of Doxly, a secure transaction management platform that centralizes checklists and reporting, and tracks documents, versions, and tasks, while automating signature management. We discussed the genesis of Doxly and the power of client collaboration at ILTACON 2017.
Aug 23, 2017 • 12min
The Content-Driven Future of Legal Marketing
I spoke with Montina Portis, the founder and CEO of Creative Internet Authority, a digital marketing company that specializes in video production and promotion for lawyers and law firms.
Aug 22, 2017 • 5min
ILTACON 2017: Developing a Conversation With Users of Technology
I spoke with Chuck Cole, the director of client engagement for Lucid IQ, the maker of CaseManagerPro, at the 2017 ILTA Conference. We discussed how developing a conversation with users can enhance their experience with technology.
Aug 21, 2017 • 16min
Winning Proposals When Buying Legal
I spoke with Silvia Hodges Silverstein, the executive director of the Buying Legal Council, the international trade organization for legal procurement, and John de Forte, a London-based consultant to law and other professional services firms, who is the author of Winning Proposals – The Essential Guide for Law Firms and Legal Services Providers, which the Buying Legal Council published in July.
