

Reinvent B2B Customer Growth
Accenture Song
A series of conversations with senior B2B leaders exploring how winning organizations are transforming customer growth in today's dynamic marketplace.
Each episode blends practical guidance with innovative strategies to help you grow your most valuable customer relationships. Discover how unified strategies, empowered buyers, AI-driven insights, and retention-focused approaches can help you transform your customer growth.
Each episode blends practical guidance with innovative strategies to help you grow your most valuable customer relationships. Discover how unified strategies, empowered buyers, AI-driven insights, and retention-focused approaches can help you transform your customer growth.
Episodes
Mentioned books

Mar 19, 2024 • 40min
Ep. 61 Why key account growth should be about creating a win/win
Jerid Lydic, with 25 years of key account growth experience at Pfizer, shares battle-tested strategies for winning valuable customers. Topics include mastering key account management fundamentals, importance of compliance in pharma and healthcare, building sustainable partnerships, customer-centric evolution in pharma, insights on client needs, practical experience, and networking in key account growth.

Feb 26, 2024 • 34min
Ep. 60 Google Cloud: Building the best gen AI-powered marketing team in the world
In this episode, Google Cloud's Katharyn White shares her vision for generative AI adoption and what it will take to win in a world where AI's rewriting the charter for marketing.

Feb 7, 2024 • 35min
Ep. 59 BNY Mellon: Building on brand legacy
Balancing the legacy of a 240-year-old brand with the demands of innovation is a delicate art. In this podcast, Janis Fratamico explains why forward thinking will make customers ambassadors for your brand.

Dec 5, 2023 • 38min
Ep. 58 Hewlett Packard Enterprises: What's brand got to do with it?
ABM programs can mistakenly be positioned as demand generation initiatives, with serious consequences on performance. In our latest episode, Alisha Lyndon and Rachel Fairley, Chief Brand Officer at Hewlett Packard Enterprise, unpack the role brand plays and the intersection of brand/demand/ABM for your organization's growth strategy.

Nov 8, 2023 • 37min
Ep. 57 Kyndryl: The born first ABM business
Kyndryl is a business that was founded and structured around implementing ABM right from the start. In our latest ABM podcast, Andrew Fitzgerald, Vice President of Global Account-Based Marketing explains "The Kyndryl Way" and why it was so important to design a marketing function with strategic clients at its core.

Oct 19, 2023 • 36min
Ep. 56 Pega: The united front of partner ABM
Pooja Golechha, Senior Manager Partner Marketing at Pega, discusses the importance of uniting teams and strategies for success in ABM and alliances. Topics include evolving partnership dynamics, strategic partner ABM alignment, selecting partners for joint efforts, optimizing partner ecosystems, and investing in team readiness for effective ABM strategy.

Sep 18, 2023 • 31min
Ep. 55 One to One: Back to the future of ABM
To celebrate the launch of Alisha Lyndon's book, The ABM Effect, she's joined by contributor and best-selling author Don Peppers. Hear from Don on his thinking around treating customers as a market of one and his B2B marketing philosophy that set the stage for the ABM revolution.

Aug 7, 2023 • 37min
Ep. 54 Redwood Logistics: Turning prospects into clients.
Successful ABM comes when client-centricity takes center stage. In our latest ABM podcast, Arlyn Knox, Chief Marketing Officer at Redwood Logistics, talks about the power of putting customers at the forefront and how nurturing deep relationships can turn prospects into partners.

Jul 18, 2023 • 35min
Ep. 53 Snowflake: Unpacking the Power of ABM
In this podcast Hillary Carpio, Senior Director of ABM at Snowflake, discusses how combining agile methodologies with scalable ABM practices helps to successfully navigate the challenges of the enterprise market, creating meaningful connections and driving revenue growth.

May 19, 2023 • 28min
Ep. 52 Dell Technologies: ABM is a journey and sales must come for the ride
"ABM requires a strong sales and marketing interlock," says Ching May Low. In this podcast, Alisha is joined by The Director of International Accounts for Dell Technologies, who explains how her wide-ranging experience has helped her align sales and marketing to create impactful—and even scalable—ABM programs. The conversation covers everything from social selling to the power of unsolicited business proposals, including where to focus your ABM efforts and how to make campaigns resonate across different regions. Enjoy.


