VUX World

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May. Hosted on Acast. See acast.com/privacy for more information.

Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and technically driven organisation. One of the crucial elements of getting the customer experience right with conversational applications is that they're designed right. That's not to say that technical developers don't have a role to play, or that conversation design needs to trump development in all cases. It's to say that conversation design needs a seat at the big table. In this conversation, we'll discuss some of the symptoms of developer-led conversational AI initiatives, the impact that too much technical and not enough design focus has on customer experience, and the benefits of being design-led. We'll also discuss implementing a design system for conversational AI, scaling conversational applications and more insights on the benefits conversational AI is delivering at Workday.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another acquisition later (Vonage itself was recently acquired by Ericsson), and those plans have come to fruition with the recent general release of the Vonage AI Studio.In this episode, I’m joined by two of the leading brains on the Vonage APIs side of the business: Amitha Pulijala, Vice President of Product, and Lawrence Byrd, Communications APIs. Amitha and Lawrence share their observations on market adoption of conversational AI technologies: which markets are growing, on which channels and what use cases? We’ll also chat about business expectations of AI, core adoption challenges and the trend of multimodal design.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their customer experience and add business value. Today, Senseforth co-founder and CEO, Shridhar Marri, joins us to shine some light on the top use cases and future of voice intelligence.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're typically conversations that have defined outcomes. Outcomes that can get boring for a human to pursue. The drive through ordering experience is one of those scenarios. Vehicle after vehicle, having variations of the same conversation, day in, day out. Many have tried to experiment with conversational AI for this use case, most notably, McDonalds. However, just because users are having a similar conversation each time, that doesn't make this use case simple. McDonald's, for example, has hundreds of different menu items, different prices based on different locations and promotions changing constantly. Then you have to handle all kinds of ambient noise, different accents and even languages. The drive through ordering experience is therefore pretty complex for an AI to handle. But, handle it, it does.We're joined by HUEX Co-Founder, Anik Seth, to discuss how HUEX approaches the problem of creating a voice assistant for drive through restaurants. We'll look at common challenges faced, how the technology works in practice and the value it's bringing some of its early clients.Find out more at - https://www.huex.ai/Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other platforms out there, there's something distinctly different about the OneReach.AI approach.Yes, there's a big focus on conversational AI technologies, however, there's just as much (if not more) focus on business process automation. The types of use cases the platform enables are truly transformative and we could all learn a lot about the OneReach automation and AI philosophy. And that's what we're going to do today, with Kevin Fredrick, Managing Partner, OneReach.AIBuckle up.Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigyFind out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wake up your assistant? One of the most challenging parts of voice AI is picking out voices in noisy environments. You can retrain speech recognition models using acoustic modelling and invest in beamforming microphones, but that might not be enough. Today, we meet the company that has cracked voice recognition in extremely noisy environments. Yobe co-founder and CEO, Ken Sutton, and Hamid Nawab, Co-founder and Chief Scientist, joins us to share more on how he and his team have cracked the ‘cocktail party problem’.Visit https://yobeinc.com Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigyFind out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence to behave like humans. Can we build machines that can think? That are conscious? What needs to happen for us to have that ever-present AI assistant we’ve been dreaming of? The JARVIS, the Holly, the Computer, the Hal’s of the world. Peter Voss is the co-founder, CEO and Chief Scientist at Aigo, a conversational AI technology that uses a brain-like cognitive architecture – also known as ‘The Third Wave of AI’. According to Peter, this approach puts Aigo at ‘Light Years’ ahead of chatbots and other so-called ‘Personal Assistants’, and puts it at the forefront of Conversational AI.Current chatbot technologies used in the enterprise and consumer space, have serious inherent limitations: They do not remember what was said before, cannot learn interactively, do not have deep contextual understanding, and cannot reason or explain themselves. This makes meaningful ongoing conversation impossible.This capability gap has created massive unmet demand – one Aigo aims to fill.In this episode of VUX World, Kane Simms is joined by Peter Voss to go deep on the potential of AI to mimic or become conscious, the limitations of other AI systems and the Aigo way.Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigyFind out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20Visit - https://aigo.ai/ Peter Voss on Medium https://medium.com/@petervoss Hosted on Acast. See acast.com/privacy for more information.

Meredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice and tons of learnings on what it takes to grow your team successfully. Meredith and I will be chatting about key considerations and learnings for scaling a conversation design team: process and principles, governance and management, documentation and artefacts, design and development overlap, roles and responsibilities, channels and design nuances, readiness and optimisation and much much more.Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigyFind out more about VUX @ VOICE22 presented by Kore AI: https://www.voicesummit.ai and save 20% on tickets with the code VUX20Check out https://www.liveperson.com/To join Conversational Collective https://www.convocollective.org/ Hosted on Acast. See acast.com/privacy for more information.