Talking HealthTech

James Scollay is CEO of clinical and practice management software vendor Genie Solutions. He’s the former General Manager of MYOB, and was originally the executive chair of Genie before moving into the full time CEO gig early last year. Genie has earned tremendous  respect and trust from its customer base, with over 20 years in market as a software solution for Doctors.  More recently James has been focused on bringing the company into a new era of industry collaboration and technological advancements, enabling practices around Australia deliver a better patient experience and drive real practice efficiency.    In this episode James and Pete chat about the new Gentu cloud platform and it’s rapid growth (400% in the last quarter!)  and how more practices are adopting Cloud over Desktop solutions.  ☁️ They also talk about Private Equity funding and how it’s helped take the company from a family run business to a business with double the staff with much more focus on Development and User Experience.   📈 Listen in to also learn about Genie’s massive investment on "collaboration" using the FHIR standards and their partnership with Movember. 🤝   Transcript [00:00:48] James how you doing [00:00:49] James: doing great. Thanks for having me along. [00:00:50] Pete: Thanks for coming in [00:00:52] James: beautiful day in Sydney to be stuck inside the studio, [00:00:53] Pete: How Good is it, yeah yeah. [00:00:55] Pete: but I guess like with podcasts it could be anywhere but and anyone could be listening and it's [00:01:00] raining outside speaking of raining you were you were so your Genies head office is in Brisbane you're in Sydney a lot, but you're also a [00:01:11] originally a New Zealander is that  [00:01:15] James: that's right.  [00:01:14] Pete: Yeah. Okay. Okay.  [00:01:15] James: Proud kiwi still support the All Blacks.  [00:01:17] Pete: Okay, Yeah. [00:01:18] James:15 years here.  [00:01:19] Pete:  I didn't know that. Okay. Well might be a short. No. No, - no no awesome awesome. That's good. So Genie lots to talk about let's let's let's get stuck into it for those that might not be in the know tell us a bit more about Genie and what you guys do. [00:01:34] James: So we’re the market leader for Practice Management systems for Specialists and we include by the way GP’s is as a specialty there. So we've got more than 4,000 practices using Genie to run their practice and that means they're using it to do all their practice management in terms of appointment booking, billing and also managing the clinical workflows. [00:01:57] So we think that's around 65% of all private practices in Australia that are using Genie. [00:02:02] Pete: Yeah, Wow. Okay first so then because I was always looking around. I think you had over. 20,000 licenses or something back in 2018. What's the count now? who have you got and who are the customers and how many are there and what… [00:02:15] James: yeah. [00:02:15] So look, we've got the top 10 Specialties make up about 50% of our client base. Okay, we celebrated our 4,000th practice in October last year, which was a endocrinologist on the on the Sunshine Coast. [00:02:29] Pete: Oh right? and you know that, you know the 4,000th. [00:02:30] James: Yeah, we’ve headed down to her office. She took our, our new cloud Gentu product and so we really celebrated that and look no such sounds have been growing pretty rapidly since then who are our customers? [00:02:41] They're still across Fifty something different different Specialties. They are have been we've been in business for 20 years so most them are on the desktop, but more recently more of our new practices are actually taking cloud. In the last quarter we've seen a 400 percent growth in in Cloud sales compared [00:03:00] to the same quarter last year. [00:03:01] And for the first time we're seeing more new practices take our Gentu Cloud solution than desktop. [00:03:07] Pete: Yeah. Okay [00:03:07] James: Which is really exciting. [00:03:08] Pet

Marcus Wilson is CEO of Surgical Partners, a solution that is helping practices around Australia integrate their accounting information with their practice management system.   He is a former healthcare analyst for Macquarie Group, and an Engineer by training. Marcus is passionate about implementing technology-based solutions for the complex challenges facing healthcare practices. In this chat with Pete, they cover the inefficiencies of back office processes in health, the exciting world of healthcare-FinTech, and the impact on the Australian GP of the emergence of new payment models onto the scene like AfterPay, Blockchain and Cryptocurrency

Ami Assigal is the Director of Practice Partners, a group of Healthcare Business Consultants helping clinics achieve their goals of profitability and growth. Ami has a wealth of experience in all aspects of running a medical centre.  She an MBA specialising in finance, and a Diploma in Practice Management, so she knows her stuff when it comes to running a successful medical practice. Ami loins Pete in the studio to talk about the concept of Virtual Practice Management, and how it's revolutionising the day to day of busy GPs around the world.  She also touches on the technology and tools that GPs need to run a successful and profitable practice.

Karen Finnin is a Physiotherapist, and the Director of Online Physio, who specialise in providing long distance Physiotherapy consultations to people who have trouble accessing traditional care. She's been a physio for 20 years, and worked in many rural and remote areas, here and abroad, and in that time identified the recurring need for patients in remote areas to have better access to quality care for injury management. Due to the success of Online Physio, she has become one of Australia's leading authorities when it comes to telehealth, and is passionate about opportunities that intersect between health, business and technology. In this chat with Pete, Karen reflects on the rise of telehealth in allied health, the technology needed to be an effective Telehealth provider, the funding for Telehealth, and some hot tips for aspiring entrepreneurs about what makes a stand out Telehealth platform.

Matt Bardsley is CEO of MedicalDirector, one of Australia's leading Practice Management Software providers.  In this episode, Pete and Matt address questions like: is building software for healthcare a pain or pleasure economy?  What's the right kind of investment to build innovative technology?  Has humankind outpaced Darwinism?

Ariel Garten is CEO and co-founder of Muse - the brain sensing headband which is used by hundreds of thousands of people around the world. Bloomberg describes her "an innovator who completely remakes reality".  She is featured in over 1000 articles and TV spots including Fortune, NBC, CBS, CNET, Business Inside (50 sexiest scientists!), Times India, Huffington Post, GQ, Tim Ferris, Popular Science, New York Times, and multiple times on CNN, Forbes, Wall Street Journal and Tech Crunch.  She has a TED Talk called "Know Thy Self, With A Brain Scanner" and even does her own podcast about mindfulness and meditation called "Untangle".   Ariel chats with Pete about the technology and science behind Muse, the application of meditation in a clinical context and how Aussies really really like meditation.

Rafic Habib is the CEO and co-founder of Clinic To Cloud, a cloud based practice management system that is striving to optimise Medica Practices and enabling better patient engagement. We talk about the adoption of cloud by the industry, and his team's approach to solving big problems in healthcare.

Katrina Otto is the Principal and Owner of Train IT Medical, and is the self proclaimed "Switzerland of HealthTech vendors" - she likes all of them. With a strong track record of delivering results, Katrina has carved out a niche as one of Australia's leading medical software trainers. She helps practices make informed decisions about how best to use technology to provide better healthcare.  In this episode Katrina chats with Pete about the importance and intricacies of sharing health data, the adoption of tech in General Practice, and the growth of telehealth in Australia.

Dr Ben Hurst, the CEO and Founder of HotDoc - Australia’s most trusted patient engagement platform - chats with Pete about the adoption of technology in General Practice (including cloud), emerging technology and the importance of trust between clinicians and vendors.

Dr Maryam Sadeghi is CEO and co-founder of MetaOptima, the creators of DermEngine and MoleScope - innovative and intelligent technology for imaging, documentation and diagnosis of skin conditions and skin cancer, powered by artificial intelligence. Maryam talks with Pete about innovation, and the impact of Artificial Intelligence in healthcare.