ProSight Banking Strategies
ProSight Financial Association
The ProSight Banking Strategies Podcast is here to inform you on the top trends, challenges, and opportunities in banking today. Formed from the merger of BAI and RMA, trusted organizations that have been supporting financial services leaders over 100 years, ProSight is a leading non-lobbying connector of people and information with deep expertise in risk, fraud, compliance, and retail and commercial banking. Our purpose is to empower financial services leaders to strengthen and advance our industry through training and insights, as well as tools and resources like this podcast.
Episodes
Mentioned books
Sep 14, 2021 • 19min
23.08 - U.S. banks are playing catch-up on digital technology
Where’s the leading edge of design and technology in banking, and how is it changing the industry?
Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.
Sep 7, 2021 • 21min
23.07 - Personalized banking is all about the customer journey
Customer relationships are highly valuable assets for banks and credit unions, and that makes them potentially lucrative targets for fintechs and other competitors.
Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.
Aug 31, 2021 • 18min
23.06 - The cloud takes shape for banks during COVID
The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud.
Chris Zingo from Finastra joins us to talk about how the financial industry is changing its approach to the cloud as digital banking grows in importance.
Aug 24, 2021 • 21min
23.05 - Taking a digital path to a compelling CX
Banking customers want speed, convenience and ease of use. They also want customized experiences that address their specific needs.
Chris Stanley from Moody’s Analytics joins us to discuss what goes into creating this kind of personalized customer experience as banking goes ever more digital.
Aug 17, 2021 • 18min
23.04 - Making data breaches less of a burden for banks
As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target.
Jim Van Dyke, SVP for innovation at Sontiq and a leading voice on data breaches, discusses how financial institutions can best protect their customers.
Aug 10, 2021 • 18min
23.03 - The mutual benefits of bank-fintech partnerships
There was a time when banks tended to give fintechs the side-eye. These days, banks are taking another look at fintechs as they consider them as a potential business partner.
Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.
Aug 3, 2021 • 17min
23.02 - TD wants to be the 'go-to' bank for Black and Latinx customers
To address long-standing financial inequality, U.S. banks are stepping up their public commitments to make more capital available in underserved communities.
Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about a $105 million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.
Jul 27, 2021 • 18min
23.01 - Customer focus is key for middle-market banks
Middle-market banks may be large businesses in terms of assets and reach, but they lack valuable scale compared to the industry’s biggest players.
Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively despite the size gap.
Jul 13, 2021 • 17min
22.08 - Banking customers share what they want and need
Banks and credit unions seeking to tighten connections with their customers need to know what those customers value.
Karl Dahlgren, managing director for research at BAI, joins us to share interesting and some surprising results from the latest BAI Banking Outlook research on consumer banking preferences.
Jul 6, 2021 • 19min
22.07 - What is banking's role in addressing climate change?
It may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon.
Emily Kreps, global director for capital markets at CDP Worldwide, explains the thinking behind the high-emitter status, and what bankers can do to change it.
