ProSight Banking Strategies
ProSight Financial Association
The ProSight Banking Strategies Podcast is here to inform you on the top trends, challenges, and opportunities in banking today. Formed from the merger of BAI and RMA, trusted organizations that have been supporting financial services leaders over 100 years, ProSight is a leading non-lobbying connector of people and information with deep expertise in risk, fraud, compliance, and retail and commercial banking. Our purpose is to empower financial services leaders to strengthen and advance our industry through training and insights, as well as tools and resources like this podcast.
Episodes
Mentioned books
Aug 28, 2018 • 15min
9.04: How consumers behave and banks can best serve
In terms of how people save, invest and use credit, you could call it a moving target, based largely on economic conditions--and how they perceive those conditions.
Robert Frick, corporate economist at Navy Federal Credit Union, talks about the ways behavioral economics can help financial institutions understand and better serve consumers, while helping them clear up misconceptions about how to best use their money.
Aug 21, 2018 • 16min
9.03: Delighted customers through dedicated employees
Financial institutions—and rightly so—put much emphasis on making consumers happy. But to that end, employees on the front and back end hold the keys to success.
Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, discusses how managers and leaders can motivate their charges and nurture their growth.
Aug 14, 2018 • 15min
9.02: Credit unions, community banks and the path to frictionless customer service
Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.
Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver frictionless experiences.
Aug 7, 2018 • 18min
9.01: An invitation to banking innovation
In advance of moderating the BAI Global Innovation Awards sessions at BAI Beacon, JP Nicols of FinTech Forge talks about how this year's finalists exemplify first-class innovation across categories from data analytics to community impact. He also gives a sneak peek of the takeaways Beacon attendees will garner in service of a crucial goal: to drive powerful innovation in their banks and financial institutions.
Jul 24, 2018 • 17min
8.08: High-tech, high-level access and the 720-degree view of the customer
A technology focus in the modern banking world means more than chasing new gadgets. Banks truly must adopt an overarching high-tech mindset that embraces innovation to give customers maximum value and satisfaction, in and outside the branch.
This week's podcast features leading edge technology insights of Sonny Singh, senior vice president and general manager of Oracle Financial Services global business unit.
Jul 17, 2018 • 16min
8.07: Employee engagement, customer experience and banking excellence
The drive for stellar customer service has been a constant in banking for generations. But the explosion of new digital technologies means a host of new ways to reach that goal—and a good share of confusion as well.
Titi Cole, executive vice president, head of operations at Wells Fargo, discusses these issues in advance of her presentation at BAI Beacon 2018. By equipping employees the right way—and satisfying their desire to make a difference—banks can realize quantum leaps in meeting the financial needs of consumers.
Jul 10, 2018 • 15min
8.06: New ways to weigh credit worthiness for consumers
Levels of credit have historically been based on the FICO score. But what if there was a way to expand beyond that metric and take other factors into account? That's exactly what a new breed of fintechs are doing by leveraging alternative data to reach underserved consumers.
Poulomi Damany, vice president of data products for Credit Karma, explains how her company uses data points such as on-time bill payment and spending patterns to build a more comprehensive picture of the consumer.
Jun 26, 2018 • 15min
8.05: Cybercurrency, security and the future of money
The digital movement of money from consumer to merchant to bank and back again—all in the blink of an eye—is upon us. Call it the dawn of cybermoney. Al DeBonnett, co-founder and chief operating officer of CyberBanque Ltd., talks about moving towards a cashless society, and how this will impact the future of financial sovereignty in the U.S. and worldwide.
Jun 19, 2018 • 15min
8.04: Customer service that surpasses expectations
Stellar service doesn't stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more "human" experience. That also means leveraging technology to free up valuable time so bankers and clients can interact on issues that matter. John Maniscalco, senior vice president, head of customer experience and retail productivity at TD Bank, outlines the elements of peerless customer treatment and interaction in advance of his appearance at BAI Beacon in October.
Jun 12, 2018 • 17min
8.03: Retail banking's summer of challenges and changes
Deposits and interest rates are rising and that's good news for big banks. But questions remain as to how smaller banks will land their market share—and how potential disruptors such as Amazon could change the picture for all. Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks can expect in the second half of 2018.
