ProSight Banking Strategies
ProSight Financial Association
The ProSight Banking Strategies Podcast is here to inform you on the top trends, challenges, and opportunities in banking today. Formed from the merger of BAI and RMA, trusted organizations that have been supporting financial services leaders over 100 years, ProSight is a leading non-lobbying connector of people and information with deep expertise in risk, fraud, compliance, and retail and commercial banking. Our purpose is to empower financial services leaders to strengthen and advance our industry through training and insights, as well as tools and resources like this podcast.
Episodes
Mentioned books
Jan 12, 2021 • 21min
20.02 - Banking in 2021: Cold start, bold finish?
We’re all counting on COVID vaccines creating a brighter 2021, and that includes the banking industry.
On this week’s podcast, prominent bank analyst Tom Brown, CEO at Second Curve Capital, says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.
Jan 5, 2021 • 16min
20.01 - The case for updating and upgrading bank bill pay
The big spending of the holiday season is over and now it’s time to pay the bills. Some of those bills will be taken care of using bank bill-pay services.
Our guest on the first BAI Banking Strategies podcast of 2021 is Dan Holt, CEO at BillGO. He’s here to talk about the current state of bank bill pay, and to offer his thoughts on how and why it should get a makeover.
Dec 15, 2020 • 20min
19.07 - Shifts in trust and other emerging trends to prioritize in 2021
We’re just a couple of weeks from flipping the calendar to 2021, so naturally many are wondering what the new year may bring — though perhaps with a little more eagerness than usual after the many challenges of 2020.
Karl Dahlgren, managing director for research at BAI, discusses a number of trends heading into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.
Dec 8, 2020 • 19min
19.06 - Delighting customers by digitizing the back office
Banks and credit unions have invested heavily to enhance the customer experience on customer-facing channels to keep pace with fintechs and other competitors. Less thought and spending have been focused on middle- and back-office operations.
Tammi Shapiro, global head of product for financial services at ServiceNow, makes the economic and efficiency case for implementing an end-to-end digital solution.
Nov 17, 2020 • 18min
19.05 - COVID-19 as a real-life stress test for credit risk
Financial institutions have experience dealing with recessions that hammer businesses and elevate default risk among borrowers. But 2020 offers a new wrinkle — an instant collapse in economic activity due to a deadly pandemic.
On this podcast, Laurent Birade and James Partridge, both experts in credit risk analysis at Moody’s Analytics, discuss the challenges of extreme tail events and how going through COVID-19 may help improve future risk modeling.
Nov 10, 2020 • 19min
19.04 - A focus on team and mission makes veterans a good fit for financial institutions
Many banks run ad campaigns highlighting how they serve customers in the military community, but we hear less about banks and credit unions hiring from the military community.
For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.
Nov 3, 2020 • 21min
19.03 - Growing branch value while shrinking the footprint
Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.
Sue Dowd, senior vice president of retail strategy at design firm Miller Zell, discusses branch safety measures during COVID and how financial institutions are trying to get more out of less space.
Oct 27, 2020 • 18min
19.02 - Going digital without losing the human touch
Perhaps nothing in banking has been more disrupted by COVID-19 than customer service, and it’s still unclear which of today’s workarounds will become permanent changes.
Patrick Reetz, senior vice president for products and markets at Revation Systems, discusses the present and future of customer service, including how banks should blend their digital and human capabilities to achieve best results.
Oct 20, 2020 • 22min
19.01 - Digital’s future: A new line of business, not just a bolt-on
One of COVID-19's key impacts on banking is an acceleration of the industry’s transition away from the branch and toward the digital device. While that may be the broad trend, a deeper look shows a less uniform reality, with some banks and credit unions transitioning faster and more effectively than others.
We’ll traverse this uneven terrain with Greg Thompson, director of change management at nCino, and get his take on how financial institutions should think about digital transformation.
Sep 29, 2020 • 18min
18:08 - Playing offense and defense against fraudsters
With the arrival of COVID-19, fraudsters and other criminals have put even more of a bull’s eye on financial institutions. Greater reliance on digital banking, the cyber exposures of work from home and the harsh economic side effects of the pandemic are all contributing to the upswing in scams and schemes targeting the industry.
Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses tough security challenges that banks and credit unions now face, and some ways to more effectively meet those challenges.
