The Alldus Podcast - AI in Action

Today's guest is Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant and Founder at Service Management Leadership. Jeffrey is an experienced executive leader with twenty-seven years of leading initiatives and organizations with large teams, a broad span of control and P&L responsibilities. He has a strong passion for customer experience and satisfaction with the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. Jeffrey has an expert-level understanding of IT Service Management and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud and Outsourced workforce. He has successfully built out Business Continuity Programs in multiple industries using a best-practice, proprietary approach centred around Core Business Processes of the organization. In the episode, Jeffrey will tell you about: What he has achieved in his career to date, The goal of his podcast and the value it brings to listeners, Key trends he is seeing within Service Management, Top tips to those embarking on a Digital Transformation journey, Why People are key to bring in new implementations, and Advice he would offer to his younger self

Today's guest is Mark Ceely, Founder and CEO at Beck Strategies. Mark is an accomplished business leader with over 20 years of combined project management, business management, leadership and technical experience in multiple industries. He has extensive experience in Program Management, IT Service Management, IT Operations Management, Process Consulting, Governance, Value delivery from Business/IT alignment and Business Continuity. In 2018, Mark co-founded Beck Strategies, a Service Disabled Veteran Owned Small Business. Their team of US-based experts and their years of experience will provide an in‑depth understanding of how to integrate and maximize ServiceNow within your enterprise. They provide consulting for companies ranging from Small and Midsize Businesses, up to Fortune 140 and government agencies as a Federal Certified Vendor. In the episode, Mark will tell you about: The origins and values of Beck Strategies, Their veteran talent program, What the future of Digital Transformation looks like, Improving the customer experience, Advice when embarking on your ServiceNow implementations, and The importance of partnerships

Today's guest is Kevin Smith, Head of Analytics & AI at Contovista. Bsed in Zurich, Contovista enables data-driven banking with their white-label software and data analytics services to allow financial institutions to optimize their digital banking experience and gain actionable customer insights. They help to understand, engage and serve customers better based on the enrichment of financial data and machine learning which empowers organizations to increase customer retention and share of wallet. Contovista's mission is to help financial institutions transition into the digital banking age and to make banking a more delightful experience. In the episode, Kevin will discuss: Contovista’s work in digital banking, Enhancing the customer journey through automation and personalisation, The steps involved to provide Customer Insights, Intersecting AI and UI, Successful use cases of the benefits they bring to customers, The importance of training NLP and Deep Learning models, and His passion for new technology

Today's guest is Su Huang, Head of Data Strategy at Datavant. Founded in 2017, Datavant connects healthcare data to eliminate the silos of healthcare information that hold back innovative medical research and improved patient care. They help data owners manage the privacy, security, compliance and trust required to enable safe data sharing. Su is an energetic and results-oriented business leader who steadfastly plans and executes towards big goals. She is comfortable diving deep into data as well as talking about big-picture strategy. Su is most excited by bold companies that are transforming traditional ways of doing business in order to drive more value to customers. In the episode, Su will discuss: The interesting work they are doing at Datavant, The challenges of data exchange in the healthcare industry, Interesting use cases of opportunities within real-world data, How innovation in the sector has evolved & the impact of Covid-19, How Datavant’s platform is positively impacting the Healthcare sector, Advice to Data Scientists looking to work within Healthcare data, and What the future looks like at Datavant

Today's guest is Rich Jones, Director of IT Service Management at Madison Square Garden Company in New York. Rich is a Dynamic leader specializing in building high performing teams and processes across a variety of IT disciplines. With expertise in creating and integrating IT Service Management and Product Ownership with Business Operations, Rich has a strong background in IT Service Design, Service Transition and Service Operation, Change and Release Management, Project Management, IT Operations Management and DevOps. MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues that includes: New York’s Madison Square Garden, Hulu Theater at MSG, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. With flexible seating capacities and configurations from 2,800 to 21,000, their diverse collection of venues enables them to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In the episode, Rich will discuss: Exciting projects he is working on such as The Sphere, The importance of IT Service Management, The benefits of ITSM with ServiceNow, Key messages he delivers to stakeholders looking to embrace innovation, Building the right foundations for success, Key points when starting your ITSM journey, and Top tips on moving into a leadership role in the field

Dr. Marion Cornelia Schwarzler, Head of Decision Science & Advanced Analytics at Bayer and experienced econometrician in health data, discusses applying data science in healthcare. She talks about NLP for clinical text, data privacy and access hurdles, interoperability and semantic challenges, practical patient-reported data issues, team diversity, and scaling from pilots to production.

Today's guest is Rogayeh Tabrizi, Co-Founder and CEO at Theory+Practice in Vancouver. Founded in 2018, Theory+Practice offers a range of services to help you stay ahead of an ever-changing market, including data analysis and strategies, automated and integrated AI, and behavioral economics. Using PhD-driven expertise and the most advanced tools available, they uncover your opportunities and create big data solutions to capitalize on them. Rogayeh enables long-term success for their client partners through her leadership of the strategic Client Services team, surpassing expectations by focusing on your needs as the first and only driver of their success. In addition, she helps define and executes on a sustainable business growth strategy and strategic model for Theory+Practice, one that fosters and cares equally for their clients, resources and the community. In the episode, Rogayeh will tell you about: The journey to setting up Theory+Practice, Helping businesses create a successful AI and Data Science strategy, Use cases of the benefits they bring to clients, The importance of diversity, Differentiating between Business Intelligence vs Business Analytics, What she loves most about her job, What the future holds for the company, and Key skills she looks for when growing the team

Today's guest is Jared Laethem, Founder and CEO of DotWalk in California. DotWalk is on a mission to make complicated upgrades a thing of the past. DotWalk provides the only AI-powered solutions that run natively in ServiceNow to do the work that humans shouldn’t so that you can focus on what matters most to your business. Founded in 2017 by ServiceNow leaders and Automated Testing Framework (ATF) experts who have decades of experience in the ServiceNow ecosystem, the DotWalk team partners with enterprise organizations to simplify tedious, time-consuming upgrades, reducing cost and freeing up time to focus on more business-critical initiatives. In the episode, Jared will discuss: His journey to setting up DotWalk, Problems they are solving for customers, What he’s learned doing business in the ServiceNow ecosystem, How the ServiceNow platform has evolved, What the future of ServiceNow looks like, Key learns and advice in building a SaaS startup, and The importance of mentoring and building strong relationships

Today's guest is Tim Kreienkamp, Chief Data Scientist at Adtriba in Hamburg. Founded in 2015, Adtriba helps marketing managers make better online, performance and brand marketing decisions to optimize ROI. The team has developed a SaaS solution for holistic marketing measurement and optimization, customer journey analysis and cross-channel performance reporting. Using software based on machine-learning, customers can evaluate individual channels and compare them against each other in order to optimally allocate marketing spend. The solution integrates into the website with just a few clicks and can be used immediately with your first reliable insights and optimizations available in a very short time. In the episode, Nevin will tell you about: Adtriba’s impact in applying AI within marketing, The benefits of using marketing mix modelling, Challenges of applying AI within industry, such as autonomous driving, What he loves most about his job, and Advice to Data Scientists on making the most from your career

Today's guest is Nevin Raj, Co-Founder and COO at Grata in New York.  Founded in 2016, Grata is a B2B search engine that helps private equity, sales and marketing teams find and target private companies. Grata’s machine learning technology enables you to identify similar companies, find new targets you would otherwise miss and automate personalized outreach. Grata’s platform also powers a suite of digital intelligence products for voice of customer diligence and competitive intelligence. In the episode, Nevin will tell you about: The motivation to setting up Grata, The problems they are helping companies solve within business development, Applying Data Analytics and Machine Learning to solve key problems, The journey to building and scaling a successful team, What excites him the most for the future at Grata, & How NLP will help continue to evolve their services in the future