The Alldus Podcast - AI in Action

Today's guest is Ulrik Christensen, ServiceNow Lead at Gavdi Group in Copenhagen. Founded in 1999, the Gavdi Group is an employee-owned company with a proud heritage and an outstanding reputation for delivering award-winning SAP workforce management solutions built around human experience management. Gavdi has built an enviable reputation amongst peers and SAP of providing an unrivalled depth of reliability, trust and partnership with all their customers in both private and public sectors. Ulrik is passionate about helping organizations create business value and great workplaces enabled by HR technology. He has more than 15 years of experience in designing and implementing technology in complex, international organizations. Ulrik's key skills lie in HR Transformation, HR Technology, Selecting and Implementing HCM-solutions with extensive experience in all market leading HCM suites, including Workday, ServiceNow HR and SuccessFactors. In this episode, Ulrik will discuss: An overview of his 20 years of expertise in HR Transformation, How ServiceNow addresses cloud fatigue, integrates HR processes & offers customization solutions, How Gavdi transform onboarding & enhances the employee experience, Exciting trends in HR tech evolution, innovation and client-focused sustainability

Today's guests are James Fiorendino, Senior Research Data Scientist and Sadie O’Neill, Deputy Director of Data Science at Two Six Technologies. Founded in 2021, Two Six Technologies build, deploy and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, they push the boundaries of what’s possible to empower their team and support their customers in building a safer global future. Through private R&D, relentless innovation and deep technical expertise in cyber, information operations, data science, electronic systems, mobility, and user experience, Two Six Technologies serve customers that include DARPA, the Department of State, U.S. Cyber Command, the Department of Homeland Security and beyond. Their leaders bring a wealth of knowledge and experience in data science, cybersecurity, R&D and more, which enables them to provide effective solutions that help clients around the world meet their mission needs. In today's episode, Sadie and James talk about: Their non-traditional journeys to joining Two Six Technologies, An overview of their next-gen security platform and diverse products, The day-to-day life of the Data Science team, Excitement for their "Discover Next" platform leveraging large language models, Valuing diverse backgrounds, problem-solving and skill development, What makes Two Six Technologies a great place to work

Today's guest is Gino Sferra, Managing Director of Platforms at Accenture Federal Services. Headquartered in Virginia, Accenture Federal Services believe nothing matters more than helping the federal government do the extraordinary things it takes to make the nation stronger, safer and life better for everyone. They bring the most advanced R&D, the latest technologies, and human-centered design together with the power and commercial innovation of Accenture’s global network to the federal government. With more than 10 years of experience running complex, large-scale Platforms implementations for federal agencies, Gino has helped government C-suite executives maximize their investments in SaaS products. As MD for their Platforms work at the AFS Energy account, he supports pre-sales, sales, project mobilization and delivery oversight, as well as advocateing for developing and empowering their people. Gino provides solution advisory support to government clients, aiming to be their partner of choice to guide them on their Digital Transformation journey. In this episode, Gino will discuss: His journey to leading the ServiceNow federal business at Accenture, How Accenture leverages ServiceNow beyond IT, transforming federal processes, AFS’s focus on ERP modernization with ServiceNow integration, Prioritizing generative AI, cybersecurity and governance for ServiceNow, Seeking diverse talent passionate about mission-driven work

Today's guest is Mark Brady, Deputy Chief Data Officer for TRMC (Test Resource Management Center) at KBR. KBR partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, KBR's employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, their clients trust them to deliver the impossible on a daily basis. Mark works as the Deputy Chief Data Officer of the Test Resource Management Center at KBR, which provides testing and evaluation capabilities to develop, acquire, field and sustain reliable and effective weapons systems to meet current and future needs of the warfighter. In previous roles with the US Space Force, Air Force Space Command, Department of Justice and the National Marine Fisheries Service (NMFS), Mark established the first data management programs and data policies for all four organizations. In today's episode, Mark talks about: His fascinating background and journey to KBR, Advocating next-gen data management to tackle low Data Science maturity, Why Data as a pipeline is vital for Next Generation data management, Addressing AI safety concerns with six laws, Building diverse data teams by prioritizing skills and training, Key skills needed to excel in the data world

Today's guest is Shannon Chapman, Director of IT Service Delivery at Norwegian Cruise Line Holdings Ltd. Founded in 1966, Norwegian Cruise Line has been the premier innovator in the cruise line industry for nearly 60 years. They were the first to eliminate set dining times and provide guests with the freedom to cruise on their timetable to over 450 incredible destinations around the world. In the coming years, Norwegian’s commitment to innovation will continue to raise the bar for the cruise industry. Shannon leads their ServiceNow team to enable delivery of IT Services to end-users. She partners with business owners and IT service owners to implement automation and achieve overall labor cost-savings, along with improving the user experience. Shannon and her team manages the end-to-end development lifecycle and leads the creation, implementation and streamlining of IT Service Management processes. She also leads delivery of ServiceNow development along with overall platform manageability including upgrades. In this episode, Shannon will discuss: Her background and ServiceNow journey to date, Her current work in prioritizing ServiceNow enhancements for NCLH, Boosting ServiceNow adoption with personalized work anniversary celebrations, Enhancing the workplace experience by streamlining hardware asset management for efficiency, Automating credit card merchant tracking to significantly reduce processing time, How the automated test framework cuts testing time & streamlines ServiceNow upgrades, Her key advice for a successful platform implementation

Today's guest is Nilanjan Chakravorty, Chief Data Officer at EmpiRx Health. Founded in 2014, EmpiRx Health is on a mission to build and grow a highly elastic and resilient value-based healthcare company. Their mission is a ‘bend don’t break’ mindset with one purpose―giving people the greatest access to great care and saving healthcare dollars along the way. EmpiRx Health are champions of health equity and take seriously the imperative to address disparities through compassionate, culturally competent care. An entrepreneurial and result-oriented leader, Nilanjan is responsible for leading all aspects of technology architecture and delivery at EmpiRx Health, including the enablement of a cloud-native digital footprint. He brings a security-first mindset to the company and an excellent track record of delivering solutions across a wide spectrum of technologies, including systems integration, process automation, information management and cloud-based digital transformations. In today's episode, Nilanjan will talk about: His varied IT journey from finance to healthcare, EmpiRx Health’s efficient pharmacy benefits with a member-centric focus, Use cases on how they use ML and Data Science to impact the sector, An insight into the life of the data team, Innovating in pharmacogenomics and prioritizing value-driven success, What makes EmpiRx Health a great place to work

Today's guest is Amy Giovannucci, Platforms Capability Lead & Managing Director at Accenture Federal Services. Headquartered in Virginia, Accenture Federal Services believe nothing matters more than helping the federal government do the extraordinary things it takes to make the nation stronger, safer and life better for everyone. They bring the most advanced R&D, the latest technologies, and human-centered design together with the power and commercial innovation of Accenture’s global network to the federal government. Amy has been invested and passionate for over 20 years in Digital Transformation, Digital Platforms, Operating Models, Centers of Excellence, User and Customer Experience, and Service Management within the Government sector. In her current role with Accenture Federal Services, she leads a group of incredible digital platform practitioners who are working to improve, digitize and change the way that the Federal government works and the way citizens consume services. In this episode, Amy talks about: Her 17 years of experience at Accenture, focusing on ServiceNow & platforms, Their focus on ERP transformation, digital platforms growth & converged solutions, Using Generative AI solutions for federal efficiency, personalization and support, Hyper growth with a Gen AI focus and diverse capabilities expansion, Team-focused leadership, adaptability & career support in hyper-growth situations, Accenture’s strength in evolving talent, collaboration & impactful federal mission work

Today's guest is Paul Handly, Chief Technology Officer at Chenega. Ranked as the most successful Alaska Native village corporation, Chenega's mission is to achieve sustainable growth in their businesses to support shareholders in their journey to self-sufficiency, actively manage their lands, and uphold their cultural traditions and values. Established in 1974, Chenega today continues to deliver value and innovative solutions to their customers while building equity and providing benefits to their Native shareholders. Paul is a proven technology executive specializing in revenue growth through technology innovation. His experience involves driving business value and rapid growth through effective management and strategy. Paul demonstrates a unique combination of strategic leadership and tactical know-how to accomplish business objectives. He also has hands-on experience leading diverse teams to successfully create, market and deliver products and services on time and within budget. In this episode, Paul talks about: His background in National Park Services & geospatial technology, Making the transition to Chief Technology Officer, An overview of they work they do at Chenega, Challenges his team are working on within the federal sector, Their success in leadership, exceptional performance and unique culture, The future of Chenega from shifting to customer focus and utilizing GenAI, The shift from gig economy to longer-term federal engagements

Today's guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development. In this episode, Auréile discusses: Her Digital Transformation journey to becoming a leader in ServiceNow, Her role in guiding customers embrace the ServiceNow platform, Case study: Empowering a Canadian customer's strategic CSM deployment, Promoting proactive change, leveraging governance & innovation for growth, Driving value realization, setting objectives & using KPIs for continuous optimization, ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support, Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people

Today's guest is Chris Nanda, Manager of Technology at Veteran Enhanced Technology Solutions. Founded in 2015, Veteran Enhanced Technology Solutions is a rapid response, IT transformation services firm on a mission to revolutionize the technology industry. With a relentless focus on customer success, VETS are dedicated to serving their clients with integrity, courage and a mission-first devotion to duty.  They aim to be a bridge and foundation for elite, transitioning veterans to continue serving by empowering meaningful change within IT. Chris is an experienced software engineer who has been focusing on ServiceNow development for the past 11 years. He built a successful ServiceNow Consulting practice from 2009 through 2014, which continued on as Cerna Solutions. Chris then worked for ServiceNow for five years in various engineering and customer success roles. Today, he runs a software development company, partnering with some of the most successful ServiceNow Application Development companies in the world, helping them drive their applications to the next level. In this episode, Chris discusses: How he got into the world of ServiceNow and his journey to now, His day-to-day role with Veteran Enhanced Technologies, Customization vs Configuration within the ServiceNow platform, Building a winning ServiceNow team, Five key areas to deliver effective ServiceNow projects, His top advice to succeed in your ServiceNow career