Microsoft Innovation Podcast

FULL SHOW NOTEShttps://podcast.nz365guy.com/7Jerry’s career so far and CRM InnovationsCreating the right type of cultureRelationship with MicrosoftLeadership and ManagementBeen an implementation partner and an ISVMicrosoft AppSourceUsing 3rd party tools in the practiceMicrosoft community and the benefit to a Dynamics practiceThe biggest challenge as a business ownerThe future for Dynamics 365The future for Dynamics 365 partnersBooks MentionedNever Split the Difference: Negotiating As If Your Life Depended On It – Chris Voss & Tahl Raz http://amzn.to/2ikrGirResourcesCRM Innovation https://www.crminnovation.comCRM Innovation ISV Products https://www.crminnovation.com/crm-solutionsYouTube https://www.youtube.com/user/crminnovationXRM Toolbox https://www.xrmtoolbox.comClickDimensions http://clickdimensions.comWaze https://www.waze.com/download?from=getOffice Lens https://www.microsoft.com/en-us/store/p/office-lens/9wzdncrfj3t8Music CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTEShttps://podcast.nz365guy.com/6Johns Dynamics careerLife post the sale of ClickDimensionsWhy he focused on Marketing with ClickDimensionsRole of the ISV in Dynamics ecosystemOpportunities for ISV's with DynamicsBuilding blocks to becoming a successful ISVHow to market an ISVDynamics partners and the ISVMicrosoft and the ISVEvents and the ISVISV competition from other companiesThe working relationship between an ISV and MicrosoftTipping point with ClickDimensionsThe ClickDimensions Team and the role they place in ClickDimensions successTeam cultureAdvice for people considering becoming an ISV in the Dynamics ecosystem?Books MentionedThe New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers – David Meerman Scott http://amzn.to/2z4ZAj6Sailing Alone Around the World – Joshua Slocum http://amzn.to/2h3zp7JResourcesClickDimensions http://clickdimensions.comC360 Solutions http://www.c360.comScribe Software https://www.scribesoft.comAirbnb https://www.airbnb.com/mobileGoogle Maps https://get.google.com/apptips/apps/#!/allCreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTEShttps://podcast.nz365guy.com/5Lessons learned from successful Dynamics 365 projectsLessons learned from unsuccessful Dynamics 365 projectsCustomer Engagement best practiceTurning around failed projectsPicking up someone else’s failed projectDealing with difficult customersWhen the customer just wants to implement software to solve their business problemsHandling scope creepSix months after go-live, what does customer engagement look likeCustomer differences between, Public Sector, Not for Profit and CommercialResourcesIntergen http://www.intergen.co.nzThe Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-appTED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talksOscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot5 Whys https://en.wikipedia.org/wiki/5_WhysBlog https://www.intergen.co.nz/blog/Steve-Scarbrough/CreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTEShttps://podcast.nz365guy.com/4How can a partner create a great relationship with Microsoft?Who should a partner connect within MicrosoftWhat frequency rhythms workDynamics partner of the futureHow does a partner need to evolve?What new skills are neededWhat’s limiting Dynamics partnersPartner mistakesDynamics landscape and opportunitiesDifference between successful partners and not so muchAdvise to partners getting considering building a Dynamics practiceBooks MentionedThe Fiefdom Syndrome: The Turf Battles That Undermine Careers and Companies – And How to Overcome Them – by Robert Herbold http://amzn.to/2xZADXbQBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life – by John G. Miller http://amzn.to/2xZRwkSCrucial Conversations Tools for Talking When Stakes Are High, Second Edition – by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler http://amzn.to/2yZAP7tLet's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship – Mahan Khalsa & Randy Illig http://amzn.to/2fSo3mFResourcesCrucial Conversations Tools for Talking When Stakes Are High (Training) https://www.vitalsmarts.com/crucial-conversations-training/Microsoft Pix https://www.microsoft.com/en-us/research/product/microsoftpix/Linkedin – https://mobile.linkedin.com/Blind – Anonymous Work Talk – https://us.teamblind.com/CreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTEShttps://podcast.nz365guy.com/3In this interview with Jim, we discuss the Dynamics delivery team. Jim Sheehan is a partner and executive of PowerObjects based in Minneapolis Minnesota. Jim has been with PowerObjects since July 2001 and has over 18 years of management experience in the financial and IT industries. He has directed PowerObjects down the path to becoming a top-performing Microsoft partner with a Gold Competency in CRM. Jim is currently driving the growth of the cloud Microsoft CRM practice and managing partnering opportunities.Books MentionedTraction: Get a Grip on Your Business – Gino Wickman http://amzn.to/2whsD4ZResourcesPowerObjects http://www.powerobjects.comPOTV http://www.powerobjects.com/videosCreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTEShttps://podcast.nz365guy.com/2Chuck Ingram has been at Tribridge for 4 years where he currently serves the CRM practice as Senior Director. The practice has seen nearly 4x growth during those 4 years while increasing quality and customer satisfaction.He started working with Microsoft CRM in its very earliest days while working at Microsoft where he worked for 9 years. He had a chance to work with many of the strategic projects as the new product developed into a true enterprise-ready CRM solution. Chuck also worked as Practice Director at Tectura and at HP whereas a part of DXC.Technology.Chuck is hyper-focused on digital disruption and the accompanying customer shifts. He works with his team on developing business models and practices that deliver customer experiences and outcomes – – not just projects.Books MentionedDisrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy – Ray Wang http://amzn.to/2vA9eGSBlue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant – W. Chan Kim http://amzn.to/2geUBXOThe Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue – Robbie Kellman Baxter http://amzn.to/2wzW6pQTools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers – Tim Ferris http://amzn.to/2wfwOusResourcesTribridge http://www.tribridge.comCreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTEShttps://podcast.nz365guy.com/1Guus Krabbenborg is a seasoned professional who works with Microsoft partners to drive success, he has:Over 30 years experience in this business and over 15 years in Microsoft DynamicsDeep understanding of the marketing, sales, delivery and support of ERP and CRM solutionsGood knowledge of Dynamics AX, CRM, NAV and Dynamics 365Strong ‘out-of-the-box-thinking’ capabilitiesBusiness trainer/coach in different cultures, delivering in the Dutch, English and German languagesBooks MentionedConsumption Economics: The New Rules of TechResourcesQBS – http://www.qbsgroup.comBecome a QBS Partner – http://www.qbsgroup.com/gl/become-a-partner.aspxPartner2Partner – http://www.dynasource.com website for Partner2Partner cooperation. Can help partners find the Microsoft skills and capacities that they are missing to win (additional) deals. But also, to offer their own superfluous skills and capacities to other partners to maintain an elevated level of billability.CreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith