Omni Talk Retail

Adobe's October data reveals a game-changing milestone: generative AI traffic is now converting 16% BETTER than traditional sources—a complete 180 from three months ago when AI traffic converted 9% WORSE. This episode breaks down what Kelly Carey and Waqas Khan from the A&M Consumer and Retail Group think retailers need to know about this inflection point. With AI traffic up 1,200% year-over-year and shoppers spending 44% longer on sites when arriving from AI sources, the experts discuss why this shift makes sense, how consumers are using tools like ChatGPT to cut through digital clutter, and what retailers should be doing RIGHT NOW to prepare for an agentic omnichannel future.Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#AIcommerce #GenerativeAI #RetailTech #AdobeAnalytics #ChatGPT #ShoppingTrendsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ethan Chernofsky, CMO at Placer.ai and expert in location analytics, dives into how changing consumer preferences are reshaping retail. He highlights why stores are seeing more foot traffic but less time spent inside. Ethan discusses the success of brands like Sprouts and Barnes & Noble that focus on identity over convenience. He reveals surprising suburban opportunities and predicts a significant shift in holiday shopping patterns for 2025. This insightful conversation is packed with real-world retail data and strategies.

Waqas Khan, Managing Director at A&M Consumer and Retail Group, and Kelly Carey, Director at the same firm, dive into the exciting shifts in retail technology. They discuss how AI-driven traffic is outperforming traditional channels, with Adobe data revealing a 16% conversion boost. Amazon's lawsuit against Perplexity highlights the battle for product search supremacy, while Bath & Body Works’ scent marketing strategy captivates consumers. Finally, they critique Target's new 10-4 service policy and ponder the future of Chief AI Officer positions.

In this Retail Technology Spotlight episode, Nick Matthews, VP of Solutions and Architecture at Wiliot, joins Omni Talk to reveal how Walmart is deploying Bluetooth-enabled IoT technology across all 4,600 U.S. stores and 40 distribution centers.From wireless energy-harvesting tags to real-time pallet tracking, Nick breaks down how Wiliot's ambient IoT technology is reducing food waste by tens of millions of pounds, improving inventory accuracy, and improvingg store operations without requiring associates to change their workflow. If you've ever wondered how retailers are solving the "where is my product?" problem at scale (who hasn't?), then this episode is for you.🔑 Topics covered:How Wiliot's BLE pixels work and differ from RFID technologyWalmart's nationwide deployment strategy and infrastructure requirementsReal-time alerts that prevent inventory discrepancies and cold chain breaksFood waste reduction projections for 2026The concept of "Physical AI" and its retail applicationsROI benefits from inventory accuracy to FSMA compliance🎧 Don't forget to like, comment, and subscribe for more retail tech insights!#retailtech #walmart #IoT #supplychain #inventorymanagement #retailinnovation #foodwaste #omnitalk #bluetoothtechnology #physicalAI #retailpodcastMusic by hooksounds.com*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The Lightning Round gets wild this week! From a soccer coach using Chat GPT to devise winning defensive strategies, to Jonathan Bailey's Sexiest Man Alive title, to John Lewis offering hand massages for loyalty members, and Carly Rae Jepsen's baby naming dilemma... Chris and Anne tackle the most entertaining retail and culture moments.Plus, hear their personal Chat GPT success stories and debate whether hand massages at a department store would actually drive traffic. It's retail meets pop culture in the best way possible!Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#chatgpt #AIcoaching #jonathanbailey #sexiestmanalive #johnlewis #loyaltyprograms #carlyraejepsen #retailculture #customerexperience #lightningroundThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In a surprising move, GrubHub (owned by Mark Lore's Wonder super app) is partnering with Instacart to enable grocery delivery directly through the GrubHub platform. But this partnership raises major strategic questions: Why would Instacart help a potential future competitor?Chris breaks down the "Greeks bearing gifts" dynamics at play and questions whether this is Mark Lore's chess move toward building the ultimate meal-time super app. Is Instacart making a strategic mistake, or is there a bigger play happening behind the scenes?Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#grubhub #instacart #marklore #wonder #deliverypartnership #grocerydelivery #whitelabel #thirdpartydelivery #retailstrategy #mealplanningThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Kroger is making history as the first retailer to integrate restaurant delivery directly into their grocery app through an expanded partnership with Uber Eats. Now customers can order their weekly groceries AND dinner from local restaurants in one seamless experience, with special benefits for Kroger Boost members.Chris and Anne discuss why this integration is brilliant for the subscription wars and predict when Walmart will respond with a similar Door Dash partnership. Is this the future of grocery shopping?Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#kroger #ubereats #grocerydelivery #restaurantdelivery #krogerboost #subscriptionservices #omnichannel #retailinnovation #fooddelivery #seamlessshoppingThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mondelēz (maker of Oreo and Chips Ahoy) is investing over $40 million in a custom generative AI tool to slash marketing costs by 30-50% and create TV-ready ads for the 2027 Super Bowl. But is building proprietary AI technology the right move, or should CPG brands partner with specialized providers?Chris and Anne debate whether this massive investment will pay off or become a costly sunk cost trap as AI technology rapidly evolves. Anne shares insights from cutting-edge AI advertising demos that are already creating human-likenesses in commercials.Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#mondelez #generativeAI #aimarketing #cpginnovation #accenture #marketingautomation #oreo #advertisingtechnology #aicommercials #retailtechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Starbucks just revealed that delivery has become a $1 billion annual business, growing 30% year-over-year—and it's changing everything about how we think about coffee shops. With 40% of delivery orders including food, this massive revenue stream raises critical questions about Brian Nichol's turnaround strategy.Should Starbucks double down on automation and dark cafes, or invest in improving the in-store experience? Chris and Anne debate the future of Starbucks as delivery continues to explode.Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#starbucks #coffeedelivery #brianniccol #starbucksstrategy #deliveryservices #ghostkitchens #coffeeshop #retailstrategy #automation #mobilepickupThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Amazon is shaking up Whole Foods with a controversial transformation that has retail experts divided. From robot-powered "ShopBots" in the back room fetching Tide Pods and Pepsi, to a massive 3,800 square foot Amazon Grocery kiosk replacing the coffee shop in Chicago's flagship location, Amazon is testing whether Whole Foods shoppers want mainstream brands alongside their organic kale.Chris and Anne debate whether this move will destroy Whole Foods' brand identity or unlock new value for Amazon's delivery business. Is this the future of grocery, or a mistake that will alienate Whole Foods' core customers?Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.For the full episode head here#amazon #wholefoods #groceryrobots #retailtech #amazongrocery #grocerydelivery #retailinnovation #shopbots #organicgrocery #mainstreambrandsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy