Omni Talk Retail

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2023's Retailer Of The YearFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle,, David Ritter and David Brown, from the A&M Consumer and Retail Group, stopped by to help Chris and Anne hand out this year’s retail awards.All told, they gave out awards across 10 categories and also made some predictions for 2024, including:Retailer of the YearHeadline of the YearRetail Technology of the YearRetail Person of the YearMost Overhyped Retail Technology of the YearRetail Headline You Would Most Like to See Turned Into a MovieBest Strategic Move from a Struggling RetailerBest New Partnership of the YearMost Laughable Headline of the YearRetail Concept You Most Wish You Had In Your NeighborhoodSo give this week’s podcast a listen, tell us what we got right and what we got wrong, and be sure to share your thoughts on social media, too!Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Automation, empowerment, and illumination – those are the three words we would use to describe GenAI’s impact on retail customer service in 2024 and beyond.So Omni Talk is pleased to announce that Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how retailers and brands should approach the application of GenAI to customer service.Collectively the four of them went deep on:Talkdesk’s latest research findings on customer service and Generative AIWhom GenAI will impact the most – the retailer, the customer, or the service agent?Where we can expect GenAI to find its most immediate applications within retail and brand customer service operationsAnd, perhaps most importantly, what, if any, roadblocks retailers face in adopting GenAI and how they can overcome them*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart Canada's Store Of The FutureFor the full episode head here:https://youtu.be/pzzbTRnYCy8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Shoppable Programming: Fad Or Here To Stay?For the full episode head here:https://youtu.be/pzzbTRnYCy8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Best Buy Becoming First Electronics Retailer On DoorDashFor the full episode head here:https://youtu.be/pzzbTRnYCy8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

TGW’s Vice President of Business Development, James Osborn, joined Chris and Anne to continue the ongoing education around the topic of microfulfillment.In this podcast, Chris and Anne go deep with James on:A good working definition of microfulfillment (i.e. between 500 and 1,000 orders per day)The key differences between microfulfillment and grocery operations in the U.S. vs. Europe (e.g. European stores are much smaller, which increases picking efficiency)Considerations for colocation vs. dark storesHow to use backroom automation for multiple purposesAnd, most importantly, how to avoid the common mistakes that make mircrofulfillment projects fail and, even worse, disappoint your customers*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Uber Launching Store PickupFor the full episode head here:https://youtu.be/pzzbTRnYCy8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: For the full episode head here:https://youtu.be/pzzbTRnYCy8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of "5 Insightful Minutes," we dive deep into the world of generative AI, with a focus on Microsoft's General Manager for Modern Work in Retail and Consumer Goods, Jeff Strasser. Join us for an enlightening discussion as we explore how GenAI is transforming the retail landscape and helping retailers tackle today's challenges and shape the future.Discover how top retailers are leveraging GenAI to address supply chain disruptions, labor availability issues, changing customer expectations, and more. Learn about the significant impact GenAI has on improving productivity, data privacy, and security.Explore real-world examples from companies like Mars, Domino's, and Starbucks, and gain insights into how they are using generative AI to streamline operations, enhance customer experiences, and contribute to sustainability goals.If you're curious about the role of AI in the store of the future and want to stay ahead in the retail industry, this video is a must-watch. Join us as we unlock the potential of GenAI and its profound implications for the future of retail.*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy