Learning Uncut

Bee Hepburn, the Education and Content Manager at cloud-based accounting platform provider, Xero, leads a team of 90 people spread across six regions. If you work in a distributed or decentralised learning team you will understand some of the difficulties that this presents in thinking and working as one team, particularly if you have different reporting lines. Bee discusses the challenges she found when she stepped into her global role two years ago, and how she has led her team to create a new sense of purpose and work cohesively and effectively. Creating a shared learning strategy was a critical early step. Bee describes the process used to create and implement their learning strategy. Listen out for lots of practical approaches and tools for improving how your team collaborates. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/46/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

Craig MacDonald is the Executive Manager of learning product at Suncorp, a financial institution. Craig talks about the Future Ready programme, which aims to prepare people with the capabilities they need and that Suncorp needs for the future. The programme is part of a strategic workforce planning and talent management initiative, as well as being driven by a sense of social responsibility to ensure that their people have skills relevant for the future. Craig discusses building the business case, partnering with others, how they piloted the program and what they learned and making the program scalable. This rich story also covers, amongst other things, moving to a learning strategy with more self-directed continuous learning in the flow of work, curating learning pathways, and changes to the learning team role, structure, mindset and skillset. Craig touches on challenges and aspirations that many other learning professionals are grappling with. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/45/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

In this second edition in the What Happened Next Series Arun Pradhan discusses what's happened with the Learn2Learn app and his work on organisational learning agility since he spoke with us in Episode 18 (published January 2019). Arun's experience in 2019 is that a campaign approach is critical to building learning ability, regardless of the technology used. This approach has to be based on connecting with what people care about and focus on – which is doing their job better. Arun is an in-demand speaker at Australian learning conferences. Several of our Learning Uncut guests have nominated him as one of favourite 'learning resources' – you're bound to gain insights whenever you listen to Arun, as this conversation illustrates. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/44/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

In this special edition of Learning Uncut we catch up with some of our earlier podcast guests and ask them 'What Happened Next ...' We get an update on how the solution discussed in their original episode has continued to develop and what impact it's had over the longer term. We also explore what our guests learned through this work and how it's influenced their subsequent work. We have three great guests in this episode: Denise Meyerson from Episode 4 about re-thinking learning for customer service (1min 35secs) Nicole White from Episode 2 about using podcasts for learning (18min 50secs) Emma Weber from Episode 7 about a learning transfer bot (34mins) Key themes include the sustainability of learning solutions and things that can undermine long-term viability, the value of experimentation and how solutions can evolve over time if you are open to questioning your assumptions, and the power of story-telling for learning. In addition to the resources listed below refer to shownotes of previous episodes for additional resources. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/43/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

"I am so much more optimistic than I have been in several years about the state of the profession and where we're headed. I think you find what you're looking for, right? If you want evidence that the learning profession is dying, you can go out and find it and find the conversations and the people who are thinking that. If you want evidence that learning and development is thriving, come and listen to Learning Uncut because we share stories every fortnight about learning professionals out there, taking the risks, doing good work, being really progressive. I think there's this re-imagining of learning in organisations, and it's definitely underway. I think it's amazing and very inspiring." The Learning Uncut team of Michelle Ockers, Karen Moloney and Amanda Ashby get together to review the stories they have published in 2019; their key insights and takeaways, emerging trends, podcast learnings and some big news about Learning Uncut 2020… Hosts: Karen Moloney Michelle Ockers & Amanda Ashby Transcript and related resources: https://learninguncut.global/podcast/42/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

ASHM is the Australasian Society for HIV, Viral Hepatitis, and Sexual Health Medicine, and in this episode we share a story of translation and localization for their learning solution, which at the time of recording has been published in 14 languages across 10 different countries. "Before these new medications came out, hepatitis C was mostly treated in specialist settings, so in a tertiary hospital. And then because these new treatments were much easier, the side effect profile was way less, there came an opportunity to be able to expand hepatitis C treatment out of tertiary care and into the community setting. So into primary care, into drug and alcohol clinics. Really making it easier for the patient to access treatment. But I guess the gap that we saw was that the clinicians that are working in these services traditionally haven't had experience with hepatitis C treatment before. So we saw a need to really upskill this workforce." Jane and Nikitah talk through their experiences of the logistics of managing this mammoth project, working together in partnership as client and solution provider, co-ordinating a wide range of team members and stakeholders, managing time and budget, selecting the right tools and how strategic partnerships enabled them to get this education into the right hands and help achieve the World Health Organisation goal of eliminating Hepatitis C globally. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/41/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

Rebecca Burns, an aged care worker, discusses the use of empathy suits in aged care to increase empathy. They explore the powerful nature of the experience and the reflective process to improve practices. Key tips for building empathy in staff are provided with a call to action for professional development.

Gareth Killeen, Head of Learning at Reece, has a rich background in consulting, where he pioneered human-centered design to enhance leadership and learning. He shares how this innovative approach revitalized learning culture at Reece, fostering collaboration and growth. Killeen emphasizes the use of visuals to spark engagement and the importance of feedback for personal development. He encourages a shift from traditional compliance-driven training to creating dynamic, interest-based learning experiences, resulting in a transformative educational journey.

Since starting in his role as GM of Learning at National Australia Bank (NAB) Damien Woods has set out to transform organisational learning. In this episode he shares a story that illustrates the kind of shifts underway in learning at NAB. Shortly after starting in this role he visited the NAB Direct Bank Call Centre where he discovered that new starters were in a classroom for 17 days before starting to take customer calls. Using a design thinking approach the learning team redesigned induction. The new blended program reduced the classroom training to just 4 days interspersed with other learning and work activities. The business impact includes a 30% increase in speed to proficiency and 80% reduction in call escalations for new starters. Listen to this episode to hear how this was achieved. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/38/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

Augmented Reality (AR), Virtual Reality (VR), 360 Video - what are all these technologies, how are they different from each other and in what situations are they best used to support learning? Do you need to hire expensive developers for these solutions or can you do it yourself? As a learning designer, how is designing for these modes of delivery different to that of current instructional design practice? Jacinta Penn answers these questions and more to help you start thinking about how you can add another dimension to your learning solutions. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/37/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series