To Care is Human
The Beryl Institute
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Episodes
Mentioned books
Dec 21, 2020 • 33min
To Care is Human: Special Edition 2020
In this Special Edition of the To Care is Human podcast series, join both podcasts hosts, Jason Wolf and Tiffany Christensen, as they have a conversation looking back on 2020, a challenging year. Listen as they share their personal experiences during the pandemic as well as hear their reflection on lessons learned from 2020. Join them as they remember 2020 podcast guests who left a lasting impression. As we prepare for 2021, Jason and Tiffany also answer the question, "where do we go from here?"
Nov 9, 2020 • 27min
Let's collectively raise our voices to say, "We've had enough."
"Racism is a problem with bad policy, not bad people." Dr. Brittani James cares for patients on the South side of Chicago and is a Founding Director of the Institute for Antiracism in Medicine. Join us for this compelling conversation in which this thought leader shares her personal story and concrete steps to becoming an antiracist in healthcare. With all of the energy surrounding dismantling systemic racism in healthcare today, we must listen to the voices of experience and expertise; Dr. James is exactly that voice.
Oct 19, 2020 • 22min
A Story of Faith, Hope and Survival
Rosie Bartel is a powerful voice for patients and families. After an infection changed her life forever, she chose to share her story and help organizations working to improve patient experience across the US. This podcast "unpacks" the faith, hope and desire to survive she attributes to her ability to get through difficult caregiving journeys and great personal medical challenges. Enjoy hearing from this bright light in healthcare today.
Aug 31, 2020 • 31min
"We all are a spider web connected to many strands"
As we face the COVID-19 crisis, we also face many losses. How might we leverage what we know about grief and loss to help staff, clinicians and community members get the support they need? Isabel Stenzel Bynres is a cystic fibrosis, lung transplant patient who has lived through many losses and is now a grief counselor in the San Francisco Bay Area. If you are seeking a sense of comfort and normalcy during this time of unrest, listen to this podcast featuring a wise woman with a lot of relevant expertise to share. Consider how her perspective might inform how we can better engage staff and providers as they seek to heal from the stress of COVID-19.
Aug 3, 2020 • 35min
A Conversation with Robert Earley, President and CEO, JPS Health Network
How can healthcare organizations harness their core values and find new ways of supporting each other during a COVID-19 surge? At the helm of the award winning health system in Fort Worth Texas, JPS Health Network, Robert Early shares his approach to ensuring his workforce remains focused on the human experience in healthcare while also being acknowledged for the challenges they face. Join us for this uplifting conversation about ensuring COVID-19 does not change the "why" of patient experience but requires adaptability to find new approaches to the "how."
Jul 13, 2020 • 30min
"We have these conversations in our living rooms"
Nikki Montgomery is a certified patient advocate, patient and mother to a son with complex medical challenges. She is also a Black woman who understands the necessity for culturally competent care. How does a patient find a culturally competent provider? Nikki gives us her hard-won strategies on that and pushes us to address systemic racism through measurement.
Jul 6, 2020 • 35min
A Conversation with James Hildreth, Ph.D, M.D., President and Chief Executive Officer, Meharry Medical College
A true pioneer in medicine and a renowned immunologist, Dr. Hildreth shares the life experiences that have led him to his career and calling as well as his mission to improve equity in healthcare. He eloquently wrestles with the realities of discrimination and whether we truly value all lives in the same way. This question is more important than ever before and highlighted by the disparities in patient outcomes during the Coronavirus pandemic.
Jun 22, 2020 • 37min
A Conversation with Marsha Sinanan-Vasishta, Deputy Chief Nursing Officer, Mount Sinai Morningside
This community briefing and conversation addresses health disparities in a time of crisis and beyond. Marsha Sinanan-Vasishta shed light on how the COVID-19 crisis has amplified systemic racism and specifically the difficult realities of disparities in healthcare. Listen for a conversation on how we can improve going forward and the action steps that are necessary for everyone to have equal access in healthcare, regardless of race.
Jun 15, 2020 • 38min
Anti-Racism and Cultural Humility: A Conversation with Dr. Ron Wyatt
The time has come to be brave and have the painful conversations. Dr. Ron Wyatt is an African American physician who grew up in the Black Belt of Alabama. Today, he is an unapologetic voice in the effort to bring awareness to the reality of systemic racism in healthcare.
Jun 1, 2020 • 29min
"When we stand together, we're smarter, stronger and more resilient than this virus will ever be."
Dr. Justin Bright is a an Emergency Room Physician working at Henry Ford in Detroit, one of the areas hardest hit by the COVID-19 pandemic. He is unapologetically honest about what impact this virus had on his life.
