The Leadership Podcast

Susan McPherson is a serial connector, seasoned communicator and the author of The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Relationships. Networking is often considered a necessary evil for all working professionals. Even with social media platforms at our disposal, these connections often feel transactional, agenda-driven, and dehumanizing, leaving all of us feeling burnt out and stressed out. Susan shows how we can connect on a human level and build authentic relationships beyond securing a new job or a new investor for your next big idea. To build real and meaningful networking contacts, we need to go back to basics, remembering that technology is just a tool. We need to tap into our humanity and learn to be more intentional and authentic. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [4:45] Susan had good parental role models who were deeply connected to their communities. [7:50] Susan shares why some people might have a bit of hesitation when it comes to reaching out to other people. [11:50] There's such a lost art to being a better listener. People are notoriously horrible listeners. [13:20] As all of us know deep down, the amount of likes and followers is not an indicator of how connected you are to others. [17:10] Curiosity is a hard thing to teach. Susan shares how you can develop a deeper sense of curiosity in others. [22:25] By having a best friend at work, engagement increases drastically. However, so many people just want to do the work and go home. This is an opportunity for leadership to shine. [25:00] Susan has been incredibly lonely during this pandemic. She shared it with her team, and it allowed for them to share their personal struggles as well. [26:45] Susan shares how she reached out to her community in times of isolation and offers tips on how leaders can do the same. [28:20] When it comes to connecting, people fall apart the most in the follow-up. [31:00] There's nothing worse than receiving a follow-up email after you meet someone, nine months later! [34:20] Leaders are busy! Susan offers advice on how to connect with others when you've got so much going on. [38:10] Susan shares a story behind the power of connecting with others. [42:10] Listener challenge: What's the community you want to build around yourself? Quotable Quotes People are worthy of curiosity. We have become dependent to the clicks and likes and the follows as a means to measure how well we were connecting with others. "Carve out 15 minutes a week to reach out to a few people you haven't talked to in a year." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty Connect with Susan: Mcpstrategies.com & Susan on LinkedIn Susan's book: The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships Julian Treasure on Listening

Carole Robin is a leadership coach with over 35 years of experience. She is the Co-Founder of Leaders in Tech and taught at Stanford Graduate School of Business for 17 years. Out with a new book, Carole is the co-author of Connect: Building Exceptional Relationships with Family, Friends, and Colleagues, which is based on Stanford Business School's legendary Interpersonal Dynamics ("Touchy Feely") Course. Carole discusses how we can build deeper connections in the online world, why communication is the cornerstone for all interpersonal conflict, and how we can repair and strengthen existing relationships. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [2:25] Carole has had six different careers over her professional life. [7:10] There are a lot of opportunities in relationships. [8:30] Words are powerful, but they can also lose their meeting if we don't back them up with action. [9:45] People can say words, and they have every intention to make them "sound good," but you never truly know how your words have landed on someone else. [13:40] Carole shares how communication differs when you're in a virtual setting. [15:15] The power of starting a meeting off with, "If you really knew me…" [17:00] Carole shares her concerns about the hybrid work model. [19:15] A leader's job is to ensure the best answer is found. There's a lot of talk of trying to make the hybrid work model fair, but few have the solution. This is where a leader can thrive. [21:35] With so much communication on Slack, people are afraid their colleagues are saying things behind their back or being left out in important meetings. [23:25] Set the baseline in your company. When people understand what the standard looks like, there's less fear, uncertainty, and doubt. [25:20] So many people give feedback poorly. Here's how you don't fall into the same trap. [29:00] When done right, feedback is just data! [32:35] Children are conditioned to not express their emotions freely. Now as adults, think about the impact it has when we are trying to give them "feedback." [35:00] Carole shares why she co-founded her company, Leaders in Tech. [39:15] Carole shares how involved a CEO must be if they wish to conduct change within an organization. [41:25] Be prepared to do what you're asking everyone else to do. [43:20] You have to have a learner's mindset if you want to succeed. [44:10] Listener challenge: What worked five years ago, might not work today. Take the time to test it out again. Break it, refine it, grow from it. [45:15] Leaders develop these preconceived notions of what they "should be" long before they've become leaders. Carole had it, she believed she had to leave her emotions at the parking lot. Quotable Quotes "Language creates reality." "It's often a trap for a leader to think they have to come up with the answer." "Feedback is a skill and most people don't know how to do it well." "We socialize the ability to express emotions out of kids." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty Connect with Carole: Leadersintech.org & Carole on LinkedIn Carole's book: Connect: Building Exceptional Relationships with Family, Friends, and Colleagues

Adam Bryant is the Managing Director of Merryck & Co., a senior leadership development and executive mentoring firm. Prior to joining Merryck, Adam worked for 30 years as a journalist, including 18 years as a reporter, editor, and columnist at The New York Times. Adam cites the most common pitfall leaders face. "In terms of leader challenges, the biggest one is the gap between how clear something is in their own head versus how clear it is to everybody else." Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [5:25] Adam shares what inspired him to write his book, The CEO Test. [7:10] This book is not just for CEOs! This is a book for leaders. [9:10] The simplest questions are often the hardest to answer. [10:15] A lot of leaders think they understand strategy, but actually, we each define strategy completely differently and it's not so clear what it really means. [11:35] A leader's job is often to just explain to people where they're headed. Almost like answering questions the way little children have in the backseat of a long car ride. [12:15] Your strategy might seem clear to you, but to your team, it's not. It's important to constantly check in and double-check that everyone understands where we're headed. [13:15] We love simple answers to complex problems, but that rarely works the way we need it to. [15:00] New leaders are confused. They don't know how to be. [17:15] Leadership looks so simple on paper, but the moment you're in the field and practicing it on real people, the results really do vary. [19:40] Leadership has gotten harder. Adam explains why. [24:15] Adam recommends some of the best ways leaders should be thinking about strategy. [25:15] Here's a quick one-page exercise you can do to really narrow your focus and get everyone centered on strategy. [27:35] We're losing the beauty of writing. Everything seems to be so quick and bullet-pointed. [32:00] In Adam's experience, a lot of leadership teams are simply too close to their business and are not able to see their own downfalls because they view themselves as the "expert." [35:45] Leaders really need to take some priority and time off just to think about the big picture. They need to step away from being in the business. [38:25] Adam wonders why CEO tenures are so short. [41:35] Leaders are often good at solving problems, but it doesn't appear that many are rewarded for preventing problems from occurring in the first place. [43:35] Adam talks about "the art of the good dumb question." [46:35] Listener challenge: Who is the best listener you know? Listening well is a lost art and a very underrated leadership skill. Quotable Quotes "There are challenges that all leaders face that are similar regardless of their rank." "We tend to focus on really simple questions, but what I've come to understand about business and leadership, the simplest questions are the hardest." "In terms of the challenges people have, the biggest one for leaders is very often there is a gap between how clear something is in their own head vs. how clear it is to everybody else." "Leadership is so dynamic and this is part of the trap of leadership. In these theoretical frameworks, it makes a lot of sense, but 30 seconds later you encounter human beings." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Connect with Adam & his new book, The CEO Test: Master the Challenges that Make or Break All Leaders Adambryantbooks.com & Adam on LinkedIn TV show: Ted Lasso Dinesh Paliwal

Bo Brabo is the Founder of Hail Media Group & The Brabo Center of Excellence. He is a retired U.S. Army Chief of HR Operations and served in the White House as the Presidential Communications Officer under President Bush and President Obama. He shares his thoughts on uphill challenges for leaders, and why it's hard to break through the next phase in one's career. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [4:55] A lot of HR representatives are not making it to the executive seat. Bo explains why. [8:45] If you're an HR representative, Bo urges you to go into organizational development. You have got to understand what makes your business hum. [9:10] HR professionals have to take their own personal development into their own hands. [10:00] If you can speak the CFO's language, your relationship with the CFO would drastically change. [13:45] Bo talks about his experience as an HR professional at the White House. [17:15] When the President shows up to speak, he needs to be ready to go without fail. The only way you can do this in a timely manner is by empowering your people to make good decisions. [21:35] Bo explains why people come up short when it comes to leading others. [26:50] The best leaders have a battle rhythm to their routine. They keep doing that one thing that will make them successful, no matter how challenging or defeating the day prior was. [29:25] Bo shares some of the common traits of a good battle rhythm. [33:10] It's one thing to have values in your organization. It's another thing to really break down what those behaviors look like. [38:15] Bo discusses the University of Michigan's Ross School of Business and why it's such a great place. [42:10] Bo shares why building his expertise around business, and the multiple ways it works, has helped him excel as a person and a leader. [43:00] Listener challenge: Don't wait for someone to offer you professional development. Quotable Quotes "Yes, you are confident, great. You might have the ability to be a great leader, but you've got to fill in the team behind you to actually support all the things you don't know how to do." The theme that came out of season one of our podcast was battle rhythm. Our guests had, even when they had downtimes and they weren't getting what they wanted to achieve, what brought them out of it was a battle rhythm." "A successful battle rhythm. All the leaders had physical fitness in their life, they're up early, they're getting after it not just five days a week, but seven days a week. They have mentors/coaches that are helping them." "Don't wait for someone to offer you professional development or wait for your company to back you in an endeavor." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Connect with Bo: Robertbrado.com & Bo on LinkedIn

Dr. Beverly Kaye is recognized internationally as a professional dedicated to helping leaders understand the practical "how-to" principles of employee development, engagement, and retention. She is the author of five books, all of which have stood the test of time and are applicable to today's leaders. Bev shares her insights into why love is a powerful word for a leader, but how to frame it so that it doesn't get misconstrued as "unconditional" love. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [3:25] Most issues leaders encounter are actually very common problems! [4:35] Leaders have been missing the boat when it comes to human connection. We need to slow down and really get to know our staff. [5:40] People are sick of meetings. They miss the watercooler chitchat. Well, guess what, you can do that in a virtual meeting too! [7:15] It seems so simple to just ask how someone is doing, on an intentional and conscious level, yet we tend to make things way more complicated than it needs to be. Not everything needs to be a warm-up exercise or procedure! [8:40] For leaders who aren't "raised" in the human resource world, it's a lot harder to take natural human cues and run with them and tune into them. [9:40] Everyone these days has a personal brand, and no one was talking about this 20‒30 years ago. The self-importance of the individual has skyrocketed. [11:00] You have to put your ego aside and say occasionally that you don't know or even extend the question and ask your employees how'd they handle a situation. [11:45] Dr. Bev shares her thoughts on leadership development and whether you should keep this in-house with your staff or extend these trainings to contractors or partners. [14:10] Words like "love" and "family" used in a business setting seem to be a bit disjointed. A business is to make a profit at the end of the day, but there must be a way to incorporate a sense of community in the organization. Dr. Bev breaks down why love is important. [18:35] Every work culture is so different. It can almost feel like a landmine to walk into a diverse organization and call the team a family. [21:10] Perhaps family and love are too strong for your organization, but Dr. Bev offers suggestions on how these can show up in a different way. [24:40] Content is lonely without context. [26:20] Sometimes people cannot concentrate on what you're trying to teach them until they get their griefs aired and out in the open. COVID-19 has hit us all hard; it's important to use empathy and understanding to get the most out of your people. Don't let them bottle up their emotions. [28:15] Practice mentoring in the moment and see how it shows up for your team. Maybe you don't need a full day of training when you can teach key concepts on the fly. [30:40] Dr. Bev is hearing from all of her clients and colleagues right now that they're overwhelmed. This is your opportunity to shine as a leader and help ease the burden. [32:30] Dr. Bev shares an important values exercise to see whether the company culture fits your needs. [33:40] You don't figure out your values by being busy. You have to sit in silence. [33:50] Listener challenge: Look around you; have you complimented your colleagues and/or staff recently? Take this time to practice a bit of appreciation for your people. Don't take them for granted. Quotable Quotes "We have to get off of our pontificating about, 'the things leaders should do' and feed them ideas." "There's this thing called ego that gets in the way so easily, and it gets in the way more and more as people move up that ladder." "What derails leaders? Ego is at the top of the list. Like, 'I don't need anybody else, I know what to do, I know who I am.'" "Before I close the door on an employee, I want to check out where should the love go. 'When I hired you, it looked like a great match, what happened?'" Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Connect with Dr. Bev: Bevkaye.com & Bev on LinkedIn Dr. Bev's book: Love 'Em or Lose 'Em, Sixth Edition: Getting Good People to Stay

Suzanne Nance is a world-class record holder, professional speaker, and executive coach. Having climbed to the top of the tallest mountain on each of the seven continents, and skiing the Last Degree (100 miles) to both the North and South Poles, Suzanne is the first American woman to accomplish the Explorer's Grand Slam. Suzanne shares her unique experiences and dives into the things she's learned about leadership when summiting some of the toughest mountains in the world. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [3:15] Suzanne's climbing adventure all got started when she experienced an injury. She had to focus on the small steps that she could do. [5:25] Despite Suzanne being in these very remote mountain tops and locations, she was still parenting her children and telling them to go to the dentist! [8:50] At one point, Suzanne thought she was going to lose her toes. Things were dire. [11:45] When it comes to bringing out your duct tape to save toes, every leader goes through these moments where they've had to plan ahead in case of an emergency. [15:05] It can be maddening trying to tackle small tasks when you're at such a high altitude and have very little oxygen available to you. Leaders are always under pressure, but if you take a step back and just recognize your mental state, that goes a long way in making calculated, and calm, decisions. [17:35] There are three things Suzanne likes to focus on when she's climbing a mountain with a team. [19:25] We all have conflict, but it's important to remember the big picture. You need these people just as much as they need you. [21:55] At one point, Suzanne wanted to turn back, but she didn't because she knew that it meant that it would rob another team member of their opportunity to summit. [23:00] The biggest adversary is often yourself. Suzanne shares how to conquer your mind. [29:45] We are all on our own little journey to get to the top. [32:45] Suzanne doesn't have any regrets. She's made mistakes, but they've been excellent learning opportunities. [34:00] Listener challenge: Take your opportunity to climb your own Everest. Quotable Quotes "Something is going to happen, I am guaranteeing it. So how are you preparing?" "Everyone has an impact on each other on these small teams. We all carry gear." "We all have something to offer and we all support each other, and without one of us, we could be jeopardizing the team." "We are leaders. We can reach the pinnacle of many things, and after climbing, that's what I really took home." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Connect with Suzanne: Leadfromthetop.com & Suzanne on LinkedIn

Stephen Bailey is the Founder and CEO of ExecOnline, a leading provider of B2B leadership development solutions through partnerships with the world's top business schools. He brings a passion for helping leaders and their organizations solve their most pressing strategic challenges. Join us as we dive into the topics of diversity and inclusion, and cultivating talent in smarter ways. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [4:00] Leaders need to be thinking about conscious ways to include a wide range of ethnicities in the conversation so that it's embedded in the DNA of the organization. [5:45] The good news is, companies are stepping up to the challenge and taking on this new level of commitment to ending systemic racism. [8:15] Before, we were living in a world that had a limited number of seats or "opportunities," but because the world has opened up and we are now embracing more online options, the candidate has more power to choose an option that fits them. [11:00] Have a talent gap? The traditional approach is to invest more in talent acquisition. However, that's not the best approach when it comes to cultivating diverse talent. [13:35] Stephen shares the three components of development equity in an organization. [17:05] Corporate America only has a limited amount of seats to fill. Stephen shares some of the best ways to structure incentive programs so that they are inclusive of everyone. [21:55] We all have an unconscious bias. An exercise that leaders can do is to map your decision-making network and see what gaps and perspectives are being left out. [25:45] Stephen defines what he means by "equality" in the context of corporate America. [28:15] Our current way of onboarding talent is a bit backward. We should have a strong emphasis on cultivating internal talent to fill in new roles. [32:45] Women leaders have a different set of challenges in the workforce that they have to overcome. [35:45] Stephen shares how you can use empathy in a virtual setting to still check in with your employees' wellbeing. [39:45] Efficiency is the enemy when it comes to wanting to take on a more collaborative approach. [42:10] In order for organizations to leverage their talent, you need to put the right systems in place. The current model is broken. [44:25] Listener Challenge: Map your decision-making network and see where it leads you. Quotable Quotes "How do we leverage new opportunities to create meaningful change as opposed to making a big splash and then reverting back to the status quo." "Business is changing so rapidly that the best organizations have to constantly update their standards for success." "If a female leader completes a really high-quality project in one of our programs. It is harder for her to get her manager to listen to that project than a male counterpart." "It has to be a systems-level approach. The traditional approach has been purely toward the individual. You identify your unconscious biases. You do something about them." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Connect with Stephen: Execonline.com & Stephen on LinkedIn

In an extraordinary conversation about a world that has moved from complicated to complex, Dr. Margaret Heffernan discusses her latest book - Uncharted - How to Map the Future Together. Margaret produced programmes for the BBC for 13 years. She then moved to the US where she spearheaded multimedia productions for Intuit, The Learning Company and Standard&Poors. She was Chief Executive of InfoMation Corporation, ZineZone Corporation and then iCast Corporation, was named one of the "Top 25" by Streaming Media magazine and one of the "Top 100 Media Executives" by The Hollywood Reporter. The author of six books, Margaret's third book, Willful Blindness : Why We Ignore the Obvious at our Peril was named one of the most important business books of the decade by the Financial Times. In 2015, she was awarded the Transmission Prize for A Bigger Prize: Why Competition isn't Everything and How We Do Better, described as "meticulously researched... engagingly written... universally relevant and hard to fault." Her TED talks have been seen by over twelve million people and in 2015 TED published Beyond Measure: The Big Impact of Small Changes. Her most recent book, Uncharted: How to map the future was published in 2020. She is a Professor of Practice at the University of Bath, Lead Faculty for the Forward Institute's Responsible Leadership Programme and, through Merryck & Co., mentors CEOs and senior executives of major global organizations. She holds an honorary doctorate from the University of Bath and continues to write for the Financial Times and the Huffington Post. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [3:15] With Margaret's diverse career, the one common theme that connects it all together is her passion for creativity. [5:10] You can't measure a lot of things, and in the business world, what can't be measured gets "thrown out." However, critical skills like creativity are essential and not easily measurable. [7:35] There's such a pride in efficiency in business. It's been this way since the industrial revolution. [12:35] Margaret agrees with Jim and Jan that the leaders she's seen are naturally curious people. [15:10] Margaret shares some of the "soft" characteristics needed to get a team stronger and better than before. [18:00] Successful teams need to invest a lot of time getting to know one another. [21:20] People are more afraid of losing power/control than accountability in a team. [22:35] The more frightened an employee is, the worse they'll perform, and they certainly won't be creative. Organizations are still using these outdated fear tactics. [25:55] Margaret wished someone had told her in her younger days, "to not take it personally," especially at the beginning of her career. [26:55] Something might be personal, but if you respond to it like it isn't, then you're in a much better position. [29:25] Reality TV really skews reality. It's geared to show us the worst ways to team up. [31:50] When you act like a superstar, you end up alienating everyone who could have made you a superstar. [34:25] If you're the person who speaks all the time in meetings. Just keep quiet during one of them and observe what happens. [38:00] Most organizations sit inside a vast ecosystem that you do not have any influence over. That doesn't mean you're absolutely helpless in your career, though. [42:10] We are currently sitting in an inequality crisis and an unemployment crisis. We have to think long-term or else we won't survive. [44:55] You can think about impact and likelihood, but you can't actually put physical numbers or "data" against it because it won't mean anything when the final result comes. [48:35] Listener challenge: Contribute greater than you consume. Quotable Quotes "It's like we can't believe anything unless we've measured it." "Many of the things we need the most are fundamentally immeasurable." "Creativity is immeasurable." "What can you tell me that I don't know?" "We're so keen to control things that we reduce them in our own heads." "I think we have to recognize in a team, part of what you owe to the team is bring something that no one else in the team has. That's how the team gets stronger." "At the beginning of one's career, and when one is young, everything is personal. When you don't take it personally, you're in a position to respond so much better." "Hyper-competitive people generally do very poorly in life. They do poorly because they don't make friends, they don't have allies, and they generally don't fit into networks." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Website & Margaret's recent book, Uncharted: Mheffernan.com & @M_H

Joel Goldberg has worked as part of the Royals' broadcast team for FOX Sports Kansas City since 2008, and serves as the television play-by-play voice for the ECHL Kansas City Mavericks. Joel has spent nearly 25 years in television, developing and maintaining relationships with professional athletes, coaches, and team management. He has become a powerful public speaker and presenter, talking with groups about the networking principles he's learned from his experiences of interviewing successful icons. With Joel's new book, Small Ball, Big Results, he shares incredible sports history, and timeless leadership principles that every leader can benefit from. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [2:30] Joel was a terrible athlete, but he knew how to talk. [3:50] Despite being in sports broadcasting and covering baseball throughout his career, Joel sees himself more as a storyteller than a sports guy. [4:35] The best baseball players are used to dealing with failure 70% of the time. [6:15] Baseball Hall of Famer, George Brett's favorite expression was: Try easier. [7:55] More than any other sport, baseball roots itself in tradition. [12:25] There is no "one thing" that defines all in leadership. It's little things every single day. [13:30] Joel shares his definition of what leadership looked like. [16:25] It's not just good enough to have good leaders. You need a purpose, you need an identity. [19:00] You build a successful culture by passing it on from generation to generation. [21:15] Joel shares why baseball captains are critical to a team's success. [27:40] Joel didn't know what networking was in the beginning. It's so vague and no one gets taught this key life skill. [31:30] You don't go out on a first date with a girl and ask her to marry her right away. Yet we do the equivalent all the time in networking. [32:10] Joel shares why Albert Pujols was his biggest relationship failure. [36:55] Chicago Cubs' Joe Maddon knows a thing or two about trust. Joel shares what he learned from him. [40:00] Small ball actions are not "check the box" kind of things. They are consistent actions over time. [42:00] The world changes rapidly. The world moves on. We've got to be open-minded about the new world ahead. [43:00] Good leaders are listening and they adapt to the times. [45:35] Joel shares some perspectives he's learned over the years about putting too much pressure on himself to succeed and dealing with imposter syndrome. [53:40] You never know who is watching. Always show your best, even when you don't feel like it. Quotable Quotes Sports is a grind every day. "If you're successful as a hitter 30% of the time, you're considered one of the best. This means you have to have the ability to deal with failure 70% of the time." "Small ball to me is the little things that add up to the big things." "Leadership is measured in a lot of ways, not in the numbers." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Website & Joel's Book: Joelgoldbergmedia.com & @GoldbergKC on Twitter *** Correction *** The person that introduced Joel and Jim was the super awesome, always kind and generous Dan Horwich of CampIT Conferences.

Steve Smith is the CEO at Association Management Center, where he supports national healthcare association volunteers and staff leaders. He helps them leverage their natural strengths to continue the mission of the non-profit organization. Steve shares a bit of history behind the need for nonprofit medical services, and also provides insight on how healthcare has changed over the years to better support the people and their personalized needs. Sponsored by... Cultivate Grit. Amplify Action. Get The Importance of Journaling We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more. Key Takeaways [3:20] Steve shares why he is passionate about non-profit work. [6:40] There's a misconception that non-profit work means no money, but it's run like a business. [7:40] Non-profits do run on thinner margins, which makes this space and the important work people do a lot more challenging. [9:45] The way people want healthcare support has changed over the years. The non-profit space needs to be able to adapt quickly or else it becomes difficult to course-correct later on. [14:35] Steve shares the best ways to work with board members and provide helpful governance training and resources. [17:50] Steve has spent a long time in the healthcare industry and shares some interesting insights about this space. [19:35] Seventy percent of Medicare costs are incurred during the last six to 12 months of life. Steve explains why it's so expensive. [25:15] Steve explains the origins of hospice care and how this is now translating into the nonprofit space. [27:40] A new thread is emerging: The nonprofit space is an excellent way to test out the next big business idea. [32:00] When you're trying to make an impact within your community, you make a bigger contribution when you are a part of an organization than just an individual trying to bootstrap it. People can get burned out easily in the nonprofit space. [34:15] In 2020, a lot of leaders, especially in healthcare, had to adapt their leadership style to better accommodate unknown challenges ahead. We've all grown from this, but there's still a lot to learn. [36:45] Steve always enjoyed being the person behind the curtain, but sometimes you need to trust your skills and make that leap of faith to push yourself and step into a leadership role. [41:35] Nonprofit work does pay less. Steve addresses this as a man who also has a family and bills to pay. [44:25] Listener challenge: Focus on restoration work. Take care of others, ourselves, and our communities. Quotable Quotes "Passion is really powerful. It can really drive us, but it can also blind us." "If organizations don't evolve... they can decline very quickly." "If you're serving on a board, be open to learning; it's a different place to be a leader." "We are a death-denying culture… and we like to not plan for things that are inevitable." Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty. Websites: Connect2amc.com & LinkedIn