The Leadership Podcast

In this episode of The Leadership Podcast, Jim and Jan discuss stress, emphasizing the importance of recognizing and dealing with it. They highlight the disconnect between leaders and employees in understanding stress levels and the impact of work-related stress. They also mention the need for autonomy among younger workers. The harmful effects of stress, such as high blood pressure and cardiovascular disease, are mentioned. Jim and Jan suggest that leaders should adopt a coaching model and prioritize self-care to reduce stress. They emphasize the importance of recognizing stress in others and avoiding the addiction to busyness. Taking time for physical exertion and viewing stress as productive when acknowledged but not dwelled upon are mentioned. https://bit.ly/TLP-369 Key Takeaways [01:47] Jim and Jan discuss the topic of stress and its significance in leadership. They highlight the need to recognize stress, explore its importance, and discuss how to deal with it. [03:23] Jim and Jan mentions the Gallup survey on worldwide employee engagement, which reveals that only 23% of employees are engaged at work. They discuss the impact of managing by spreadsheet and the need for leaders to change the way people are managed. [05:05] They talk about the traditional office environment where people work in cubicles, emphasizing that it becomes their comfort zone. They contrast this with being out of the cube and the challenges it presents in terms of managing stress. [12:08] Jim and Jan explain the importance for leaders to recognize the stress response in others before they even recognize it themselves. They discuss observing changes in behavior and interaction patterns as indicators of stress. [14:13] Jim and Jan share their personal experiences with stress and workload management. They discuss the importance of setting realistic goals, avoiding over-scheduling, and the benefits of stress-induced productivity. They also touch on the role of procrastination in managing stress. [19:25] Jim and Jan discuss the role of leaders in managing stress and creating a supportive work environment. They emphasize the need for leaders to focus on their team's needs and effectiveness rather than prioritizing their own desires. [27:04] Closing quote: Remember, the greatest weapon against stress is our ability to choose one thought over another. — William James Quotable Quotes "Burned out is the extreme of stress. It's like an outcome of stress not handled." "Just because the leader doesn't feel stressed doesn't mean the followers aren't stressed." "55% of Americans are stressed during the day, and the age group it hits the most is 18 to 33." "Leaders should take a Hippocratic oath to do no harm." "As a leader, it's important for us to recognize the stress response in others before maybe they even recognize it." "Being a bad boss is more than being a bad person or a good person. It's about being effective with your time and being respectful of your team." "Let's all try to be better bosses, better leaders, so that we can not stress our people out as much." "The greatest weapon against stress is our ability to choose one thought over another." - William James Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com

Glenn Poulos is the author of "Never Sit in the Lobby: 57 Winning Sales Factors to Grow a Business and Build a Career Selling." Glenn shares his experience and successful strategies in the profession of sales. Glenn emphasizes the importance of face-to-face interactions with customers and building relationships. He believes that technology may enhance certain aspects of sales but does not replace fundamental principles like active listening and behaving appropriately with customers. Glenn also discusses common mistakes made in sales, such as relying too heavily on virtual sales models post-pandemic, instead of engaging directly with clients. He provides insights into understanding a customer's position in their decision-making process and stresses the significance of personal visits to establish rapport. https://bit.ly/TLP-368 Key Takeaways [03:10] Glenn said that certain aspects of sales have remained consistent over time, such as the importance of building relationships with customers. [06:40] He emphasizes the importance of fundamental principles in sales, such as getting in front of customers, acting professionally, staying engaged, and providing a positive customer experience. These principles have remained relevant and effective over time, as evidenced by their application in the author's own company. [08:19] Glenn also discusses one of the biggest mistakes in sales and negotiation is over-reliance on virtual platforms, neglecting the value of in-person interactions and building relationships with customers. Focusing on the client's needs and improving their lives should be a priority. [18:34] He shares that when storytelling in a sales setting, it is important to start with a "punch" to capture the audience's attention and create a break in their psyche. This can be achieved through various techniques such as playing a video, making a sound, or using other attention-grabbing methods. [23:37] He told us the importance of working hard and investing time and effort into honing their skills. Sales can be highly rewarding when approached with dedication and commitment as attraction plays a significant role in sales, and behaving in an attractive manner is essential for building connections with customers. [29:29] He said that organizations often face challenges in effectively selecting prospects and determining the best approach to engage them at the top of the sales funnel and there is a need to differentiate between marketing and selling, with the focus being on salespeople actively engaging with customers rather than getting involved in the marketing aspects of prospect selection and approach. [32:57] In smaller organizations, where there isn't a clear separation between marketing and sales roles, Glenn directly stated that individuals must allocate their time effectively between prospecting, engaging with customers, and following up. [40:07] He discusses that sales management requires a different skill set, and it is important to have managers who understand the tools and strategies of the trade, even if they may not be the strongest in customer-facing roles. [48:42] He emphasizes that non-sales leaders need to understand and support the salesperson's role as the vital link in the company's success. Salespeople are like performers on a stage, and their unique personalities and capabilities require support and recognition. [51:34] Closing quote: Remember, "Sales are contingent upon the attitude of the salesperson, not the attitude of the prospect." – W. Clement Stone Quotable Quotes "The biggest and most important deals I find are done face to face with the customer and toe toe with the competition." "One of the other rules of the 57 is always have something in your hand and something in your mind." "The tighter time you give these customers, the more likely they are to look at your product in a timely manner." "Sales is kind of like when you work hard, it's one of the easiest ways to make a lot of money." "You need to be figuring out ways to demonstrate yourself and your product in its best possible light without being braggadocious or sort of arrogant in any way." "If you're waiting for the leads to just fall in your lap or people's phones to ring, that's not going to work." "You only get forever to make another impression." "Sales are contingent upon the attitude of the salesperson, not the attitude of the prospect." – W. Clement Stone These are the books mentioned by Glenn Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Glenn Poulos LinkedIn | www.linkedin.com/in/glenn-poulos Glenn Poulos Website | glennpoulos.com Glenn Poulos Instagram | @glenn.poulos Glenn Poulos Twitter | @GlennPoulos Glenn Poulos Facebook | www.facebook.com/glenn.poulos

Nate Boyer, a Former Army Green Beret and football player, discusses his attraction to challenges, pushing oneself to the limit, and the importance of growth through setbacks. In this episode, he shares a personal story about auditioning for a TV show and recognizing different perspectives. Nate talks about his nonprofit work with Merging Vets and Players (MVP), helping veterans and athletes find their identity post-career. The concept of deliberate discomfort and the desire for relevance are explored. He also mentions Water Boys, an organization providing clean water wells in Tanzania. The impact of clean water availability, benefits to communities, and the significance of leadership qualities. https://bit.ly/TLP-367 Key Takeaways [03:52] Nate Boyer emphasizes the tough nature of various fields, such as being an elite athlete, a Green Beret, or an actor and the desire to compete at the highest level and the experience of competition from a young age create a strong attraction. Nate finds the process of putting in hard work, practice, and dedication towards a goal, regardless of winning or losing, immensely fulfilling. [07:38]Nate reflects on the open but unyielding door, symbolizing the constant possibility of success despite the lack of opportunities. He believes that part of his drive comes from a place of insecurity, wanting to prove himself and overcome feelings of not being good enough. [12:09] He said that setbacks create space for pursuing something that may have been put on hold or exploring new dreams and aspirations and it's essential to open up and listen to the universe, allowing new possibilities to emerge. Embracing this perspective can lead to finding new paths and opportunities for personal fulfillment. [15:10] Nate stated that letting go of attachment to the outcome and understanding that it's not about you personally can help navigate the ups and downs of such subjective industries and stay resilient and focus on honing your skills and pursuing opportunities where your unique abilities and vision align with the right fit. [20:06] Nate talks about MVP, where he co-founded along with Jay Glazer, the nonprofit organization Merging Vets and Players (MVP) in 2015. He said that MVP aims to support both military veterans and professional athletes who often face challenges when transitioning out of their respective fields. [26:45] He talks about how the transition to a new phase is becoming necessary, but it can be challenging to let go of the familiar and find new avenues to feel alive and fulfilled. As people grow older, they may encounter these feelings in various aspects of their lives, such as transitioning away from a beloved activity like football. [34:53] Nate shares that the most impactful and rewarding work he's been involved in is the Water Boys initiative started by Chris Long. This work has brought clean and accessible water to numerous communities, improving their quality of life and health. He also shares that being a part of this initiative and witnessing the positive change it brings has been incredibly rewarding for him. [36:44] Closing quote: Remember, "A life is not important except in the impact it has on other lives." – Jackie Robinson Quotable Quotes "It's nice to sort of push yourself to the limit physically, mentally, emotionally, spiritually, and see how far you can go." "Sometimes we do things, we make mistakes, and we suffer the consequences." "You can restart a whole new sector of your life." "It's time to open your aperture back up and listen to the universe a little bit." "Veteran community is often really struggling. A lot of times they're struggling not just with the loss of identity and uniform, but the loss of people or feeling like they didn't do enough and they should have done more and they could have saved more." "Jump off that curve where you're declining and get on a curve where you're improving." "When it's time to make a decision, as a leader, you have to make a decision." "A life is not important except in the impact it has on other lives." – Jackie Robinson Resources Mentioned: The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Nate Boyer's LinkedIn | www.linkedin.com/in/nate-boyer Nate Boyer's Website | vetsandplayers.org Nate Boyer's Instagram | @mergingvetsandplayers Nate Boyer's Twitter | @VetsandPlayers

Kim "KC" Campbell, a former fighter pilot and author of "Flying in the Face of Fear: A Fighter Pilot's Lessons on Leading with Courage." In this episode, Kim discusses a mission during Operation Iraqi Freedom, and the importance of teamwork and staying calm despite chaos. Campbell emphasizes the value of listening to others' stories, making tough decisions as a leader, empowering team members, and supporting veterans. She also highlights the significance of adaptability and facing fears with courage. https://bit.ly/TLP-366 Key Takeaways [03:43] Kim discusses her experience as an Air Force Academy graduate and her mission during Operation Iraqi Freedom where she received the Distinguished Fine Cross for heroism. Kim emphasizes the importance of teamwork, mutual support, and staying calm during crises as a leader. [15:47] Kim, a former pilot and leader in the military, emphasizes the importance of listening to stories and learning from others' experiences. She credits listening to fellow pilots' war stories for her success during a crucial moment when she had to fly using a backup emergency system. [21:44] She also talks about the challenges of having difficult conversations as a leader. Adaptability is a key competency that can be learned, and Kim encourages leaders to be flexible and responsive to changing circumstances. Lastly, Kim discusses her passion for supporting veterans during their transition into civilian life and believes in offering them support and opportunities because of their tremendous value in solving complex problems and leading teams. [27:56] Kim also discusses the importance of trust and resilience in teams, and how stories can help build these qualities. [31:50] She reflects on her experience establishing a center for Character and Leadership Development, which aimed to teach character and leadership skills through real-life examples and stories. [37:45] Kim shares her experience writing letters every week to get accepted into the military academy, highlighting the importance of persistence and creativity in achieving goals [39:57] She encourages leaders to take action in the face of fear and to stay flexible and adaptable in challenging situations. [41:26] Closing quote: Remember, "When everything seems to be going against you, remember that the airplane takes off against the wind, not with it. " — Henry Ford Quotable Quotes "Sometimes failures do turn into positive things as well." "It doesn't happen alone...It is a true team effort." "Create a wingman culture...understand the role that you play on a team." "There's so much benefit in listening and learning from stories." "Recognize your shortfalls and get better at asking for help." "Teach people to think outside the box and be flexible." "Sometimes the standard rules and procedures don't apply, and we need to be flexible." "We all face fear in our lives. It may not be flying a fighter jet in combat, but it's fear of failure. It's fear of not meeting expectations. It's fear of not being good enough. And we cannot let that fear drive us. We have to still be able to step up and take action and have courage to face those fears." "When everything seems to be going against you, remember that the airplane takes off against the wind, not with it." - Henry Ford These are the books mentioned in our discussion with Kim Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Kim Campbell's LinkedIn | www.linkedin.com/in/kim-kc-campbell Kim Campbell's Website | https://kim-kc-campbell.com Kim Campbell's Twitter | @kchawg987

Alan Shortt is an executive communication coach, motivational speaker, Emcee, host and founder of Media Skills Ireland. Alan shares his expertise on avoiding boredom in leadership, creating emotional excitement, and the art of engaging communication. He emphasizes the importance of curiosity, facial expressions, and connecting with the audience. We also explore leadership performance, storytelling, and Alan's background as a comedian. Tune in for valuable insights and entertaining impressions of notable politicians! https://bit.ly/TLP-365 Key Takeaways [05:33] Alan discusses the intriguing topic of avoiding being boring in leadership roles and the significance of creating emotional excitement within others. [06:25] Alan brings a unique perspective to the table, drawing from his experiences as a stand-up comedian, boxer, and a seasoned speaker. [11:11] Alan shares his insights on the importance of curiosity and engagement in communication, particularly in the realm of media skills. He explains that everyone is now a TV presenter and emphasizes the need to connect with the audience through engagement on screen, using facial muscles, smiling, and looking at the camera. [18:27] Moving on to leadership performance, Alan highlights the vital role of vision and innovation in effectively communicating a leader's message. [23:05] He provides valuable advice on preparing for public speaking engagements, stressing the significance of practicing out loud, actively listening to one's own voice, and constructing a repertoire of personal stories that can be used to navigate unexpected situations. [27:35] The discussion also touches upon the use of lies versus facts as motivational tools and the importance of authenticity in storytelling. Alan offers glimpses into his past as a comedian, highlighting how his experiences in comedy inform his work as a communication coach. [30:31] As the conversation unfolds, Alan delves into the art of storytelling, exploring the cultural nuances between Irish and American traditions. He shares an engaging personal anecdote about motivating someone during a challenging cycling expedition in France. [36:12] And just to spice things up, he treats us to some impressive impressions of renowned politicians, including Barack Obama and Michael G. Higgins. [44:17] Closing quote: Be not afraid of discomfort. If you can't put yourself in a situation where you are uncomfortable, then you will never grow, you will never change, and you will never learn. — Jason Reynolds. Quotable Quotes "Get comfortable with being uncomfortable." "Don't be boring." "A leader needs to be visionary." "Create emotional excitement within other people." "Don't be boring, be curious, because the more curious you are, that's what leads to excitement." "Curiosity leads to creativity, leads to innovation." "To be engaging on screen, you need to learn how to be engaging on screen. You need to learn how to use your facial muscles. You need to learn how to smile. You need to learn how to connect with the camera." "Storytelling is the ability to make something that may not be truly factual into a beautiful truth." Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Alan Shortt in LinkedIn | https://ie.linkedin.com/in/alanshortt Media Skills Ireland Website | https://mediaskills.ie Alan Shortt in Facebook | www.facebook.com/alan.shortt Alan Shortt in Twitter | @Alanshortt Alan Shortt in Instagram | @alanshorttofficial Media Skills Ireland in YouTube | MediaSkills Ireland

Mark A. Mears, keynote speaker and author of "The Purposeful Growth Revolution - Four Ways to Grow From Leader Legacy Builder," discusses the importance of conscious capitalism. He emphasizes the importance of accountability beyond numbers, using the LEAF model (Leadership, Engagement, Accountability, Fulfillment). He shares his personal experience leading a turnaround and introduces the concept of paying it backward. He also suggests replacing annual performance appraisals with purposeful growth plans. https://bit.ly/TLP-364 Key Takeaways [02:21] Mark Mears talks about his involvement in Conscious Capitalism and how businesses can make a positive difference in the world through purposeful growth. [06:06] He explains his LEAF model (Leadership, Engagement, Accountability, Fulfillment) and emphasizes the importance of accountability beyond just focusing on numbers by breaking down goals into lead and lag measures. He also stresses the need for transparency and engagement to build trust within teams. [10:26] Mark emphasizes the importance of identifying the right metrics for a business. He introduces the concept of "think, feel, do, and relate" as the four outcomes to consider. [18:27] Mark shares a career failure that led to an epiphany for his book concept, emphasizing the importance of fulfillment in achieving growth and success. He shares his personal experience of leading a turnaround for a restaurant chain but being let go after achieving success. This led him to develop the concept of paying it backward, which involves creating a nurturing environment where people feel valued and empowered to be their best selves. [28:00] Mark discusses the importance of understanding who you serve and how it leads to your motivation, superpowers, role on a team, and key metrics of performance. He suggests that leaders should act as coaches rather than managers and focus on personal growth plans for each team member. Mark advises listeners to learn how to love by listening, observing, valuing, and empowering others in their career. [31:12] Mark also talks about the need for leaders to communicate clearly and listen better in order to align different perspectives towards common goals. He suggests replacing annual performance appraisals with purposeful growth plans that consider all four sub-brands (personal, internal, external, employer) for an organization's success. [38:22] Closing quote: No legacy is so rich as honesty. — William Shakespeare Quotable Quotes "I don't want to just make money and retire. I want to make a difference and inspire." "Businesses actually have the resources to help make a positive, lasting difference in the world." "Necessity is the mother of invention." "LEAF (Leadership, Engagement, Accountability, Fulfillment) is a symbol of growth and rebirth." "Those of us who are great doers tend to get promoted and now we have to learn how to be leaders." "We could do better in creating a more humanistic environment." "Bringing love into the workplace. Listen, Observe, Value, and Empower." "Until the robots or the zombies or chat GPT takes us away, we're all still human beings and we need to be treated like one." "Being clear on what we stand for is important and having a clear understanding of where each of our team members are coming from." "Your how represents your gifts or the role you play on the team to create maximum value." "No legacy is so rich as honesty." - William Shakespeare. These are the books mentioned in our discussion with Mark Resources Mentioned Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Mark Mears on LinkedIn | www.linkedin.com/in/markamears Mark Mears Website | www.markamears.com Episode Mentioned: TLP262: The Heart of Business with Hubert Joly

Dan Horwich, a 'Pay It Forward' executive and President and Executive Director of CAMP IT Conferences, shares his philosophy on building meaningful relationships. In this episode, Dan emphasizes the importance of leading with kindness and empathy, as well as making introductions for others without expecting anything in return. As an expert networker, he provides valuable insights and advice for transitioning veterans. Dan encourages listeners to focus on helping others and emphasizes the significance of surrounding themselves with a network of good people. Furthermore, he stresses the importance of approaching human interactions with a kind and gentle spirit, highlighting the positive impact it can have on both personal and professional relationships. https://bit.ly/TLP-363 Key Takeaways [03:36] Dan shares a powerful and personal story that influences his approach to networking. He recounts how his grandfather's life is saved during the Holocaust through a compassionate act of networking. This experience deeply impacts Dan, leading him to prioritize gratitude and helping others. It reinforces his existing networking practices but also prompts him to move faster and consider how he can assist those he meets. [08:05] Dan discusses the importance of relationship networking and serving others without expecting anything in return. He advises focusing on giving rather than getting and emphasizes the happiness and influence that come from helping others. He introduces a four-bucket rule for networking and encourages surrounding oneself with kind and coachable individuals. Dan emphasizes proactive networking and making quality introductions for others to build a strong network. [12:10] In our discussion, Dan emphasizes the importance of giving as much as you receive in networking and mentorship. He acknowledges that not everyone may reciprocate, but they focus on appreciating the introductions they receive. By constantly making introductions, they build relationships and expand their network. Despite occasional frustration, joy and personal growth outweigh any negative feelings. [14:11] Dan emphasizes the importance of attitude and emotional intelligence for successful tech leaders. He highlights resilience, humility, and a giver's mindset as key qualities. Dan encourages building relationships and treating others with respect. He cautions against closed-mindedness and stresses the need to understand the business value of technology. Building rapport and trust with business leaders is essential in the tech industry. [18:43] For Dan, around 10 to 20% of tech leaders truly excel in their roles, exhibiting qualities such as emotional intelligence, empathy, and open-mindedness. However, there is ample room for improvement and growth among the majority. Success in tech leadership is determined by factors like business partnerships, personal survival, and the esteem held by their team. It's important to recognize that not everyone brings their best selves to work due to personal challenges. [20:50] Dan highlights the importance of understanding between sell-side and buy-side attendees. He coaches sponsors to see attendees as humans first, considering their personal concerns and goals. By enabling and empowering others, meaningful relationships are formed. Dan advises attendees to recognize sellers as potential networking resources for career growth. Mutual sensitivity and respect foster successful interactions. [23:56] During the discussion, Dan shared his approach to understand sellers and buyers' needs. [26:17] When asked what advice he would give to his 25-year-old self, Dan emphasizes the importance of surrounding oneself with good humans, making logical decisions, and focusing on substantive matters instead of superficial achievements. Dan highlights the significance of kindness and integrity in building successful and fulfilling relationships. He also shares stories of questionable advice he received, urging the importance of maintaining integrity even at the cost of personal gain. [31:42] Dan discusses how his perspective on a good life has evolved over time. He emphasizes the importance of impacting others, enabling their success, and surrounding himself with good people. He contrasts the temporary happiness from material possessions with the lasting fulfillment that comes from helping others. According to him, "A good life involves achieving personal goals while prioritizing relationships, health, and gratitude." [35:26] Dan provides a challenge to listeners to help others amid tough times. He advises shifting focus from negativity to making introductions and checking in on people. By assisting positive individuals, one can find joy and opportunities. Dan encourages daily check-ins with two or three people, fostering a supportive network and improving personal circumstances. [38:04] Closing quote: In the long run, the sharpest weapon of all is a kind and gentle spirit. — Anne Frank Quotable Quotes "It's about giving, not about getting." "You do it without expectation... The more your heart compounds with happiness, the more you build a sphere of influence and a sphere of kindness." "You should always be making introductions for other people, quality introductions, good humans. Because as you do that, you then become the sphere of influence. And then people, by their very nature, whether they feel indebted or not, they're still going to want to help you." "The frustration is outweighed by the joy. So when you're able to give so much, you end up becoming a lot happier." "Attitude over aptitude over technical aptitude." "The best tech leaders that I know are resilient, humble, and have a giver's mindset." "If you show the attendees how they can get promoted, you build a connection. It's not about the message you want to give them, it's about the message that they're going to receive." "It's just understanding where people are at, what's important to them. And if you connect those dots, then you build a connection." "You shouldn't go out there to impress people. You should go out there to enable and empower people." "When both sides take the approach of getting to learn from each other and realize this is a human interaction, that helps." "Surround yourself with good humans." "Try and look through everything from a lens of logic." "Focus on the things that are real and substantive." "If you really want to have a happier life and a more successful, more fulfilling life, you surround yourself with good humans." "Kindness was seen as a weakness." "Money is important in a lot of ways, but it's not going to make you happy in tough times." "Build a foundation of good humans and surround yourself with good humans." "Just do it. Do it." "A good life is the impact you have on others, on enabling others and empowering others." "Surrounding yourselves with good humans and you're able to laugh and you help others, it goes back to that compounding of happiness." "Good life is accomplishing certain goals." Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Dan Horwich LinkedIn | Dan Horwich Camp IT Conferences Website | https://campitconference.com/ "5 Strategies to infuse D&I into Your Organization," HBR

Jim and Jan discuss the importance of compassion and courage in having difficult conversations. They emphasize the need for empathy, mutual solutions, and bi-directional dialogue. Jim and Jan also provide tips for creating a positive environment for such discussions, including clear expectations, empathy, and core values. They highlight the impact of small actions and encourage listeners not to be neutral in situations of injustice. https://bit.ly/TLP-362 Key Takeaways [02:18] Jim and Jan delve into the significance of having the courage to engage in difficult conversations. They also touch on the fear that comes with these conversations and how it can be a warning sign to address. [09:47] Jim and Jan stress the need for empathy and finding mutual solutions in these conversations instead of just pointing out problems. They also acknowledge that difficult conversations are a two-way street and require forgiveness and bi-directional dialogue to be effective. They highlight the importance of approaching tough conversations with respect, understanding, validation, active problem-solving, and follow-up. [17:33] They discuss the challenges of having difficult conversations in organizations and offer tips on how to create a more positive environment for them. This includes setting clear expectations, using empathy and questions to facilitate collaboration, and focusing on core values like kindness, honesty, fairness, discipline, curiosity, and gratitude. [23:18] The importance of running effective meetings is also discussed as a key factor in reducing the burden of excessive meetings while increasing productivity and engagement. They advise to treat people with respect and seek meaningful connections through shared values and purpose when engaging in communicating. [28:37] Jim and Jan also give three things that you would have to remember when it comes to these tough and difficult conversations. Also, some closing thoughts for Jim and Jan about having a difficult conversation. [35:31] Closing quote: Remember, if you are neutral in situations of injustice, you have chosen the side of the oppressor. If an elephant has its foot on the tail of a mouse and you say that you are neutral, the mouse will not appreciate your neutrality. — Desmond Tutu Quotable Quotes "If you care enough, you'll have the courage. If you don't care, the fear will override." "Fear is such a strong signal to our logical brain." "I just always try to put myself in the other person's shoes. Just say, like, hey, let me just play this out. If I were to receive this message, how do I think I'd react?" "Tough conversations can be challenging, but approaching them with empathy or spec and a focus on finding solutions can greatly improve the outcome and foster positive relationships." "We have to take responsibility for it being misinterpreted and ensure that our intentions come across in our words and deeds." "Difficult conversations are not one way, they're a two-way street." "We can create a positive environment where difficult conversations aren't difficult." "Let's not react, but let's respond with thought." "When we let our emotions and reactions govern how we hear and address things, it doesn't serve us well." "Difficult conversations can occur in meetings, and collaboration is important." "What's not being said is as important as what is being said." "Expectation setting for people is a difficult conversation." "Put yourself in the other person's shoes and have it be a process that you're collaborating on something rather than telling." "My three would be similar: respect, use questions to help that person self-discover, and use questions to brainstorm on possible solutions together." "The better we get at asking really good questions I think that's the road to righteousness." "If you are neutral in situations of injustice, you have chosen the side of the oppressor. If an elephant has its foot on the tail of a mouse and you say that you are neutral, the mouse will not appreciate your neutrality." - Desmond Tutu Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com TLP 309: This Author Has Written More About Meetings Than Anyone TLP124: How to Make Difficult Conversations… Easier "5 Strategies to infuse D&I into Your Organization," HBR

Col. Terry Virts (ret.) served as a U.S. Air Force test fighter pilot, is a NASA veteran of two spaceflights and a graduate of the U.S. Air Force Academy, Embry-Riddle Aeronautical University and Harvard Business School. In 2019 he directed his first film, One More Orbit. His second book, How to Astronaut, continues to amass excellent reviews. He is currently involved in several film and television projects, serves on corporate boards, consults to the entertainment industry, writes and promotes public policy.​ He is a celebrated thought leader, speaker and author whose ​seven months in space included: piloting the Space Shuttle; commanding the International Space Station; three spacewalks; and performing scientific experiments, while working closely with multiple international partners. Virts worked with Russian Space Agency cosmonauts during some of the most stressful U.S.-Russian relations since the Cold War.​ While in space he took more than 300,000 photos – more than on any other space mission. The images are an integral component of the National Geographic IMAX film ​A Beautiful Planet​, which Virts also shot and stars in. His first book for National Geographic, ​View From Above​, combines his best photography with stories about spaceflight alongside his perspectives about life on earth and our place in the cosmos.​ Terry shares the importance of feedback, cultural understanding, and fair treatment when leading diverse teams. He discusses topics such as debriefing, stress management, and skills-based training. Gain insights into balancing productivity and well-being, prioritizing tasks, and overcoming fears. Don't miss the valuable advice for handling emergencies. https://bit.ly/TLP-361 Key Takeaways [01:53] Terry talks about his experiences as an entrepreneur and the challenges of selling ideas in comparison to being a leader in the military. During his time commanding the International Space Station with an international crew, he learned that feedback is important and helps to resolve conflicts between team members from different cultural backgrounds. [05:36] He also emphasizes the importance of understanding where people are on the experience spectrum and treating everyone fairly regardless of their position or length of service. [11:23] Terry shares his experience working with people from different cultures and the importance of a culture that values accountability while not punishing mistakes. [16:58] He also emphasizes the value of debriefing and learning from mistakes to improve safety in industries like aviation. [23:19] Terry discusses how stress can impact performance during missions, highlighting the need for moderate stress levels to optimize productivity. Additionally, he talks about pre-mission training and team-building exercises such as National Outdoor Leadership School (NOLS). [25:25] Terry touches on the importance of skills-based training, including medical skills necessary when someone falls ill during a mission. He talks about medical procedures in space and how to handle potential emergencies like appendicitis. [31:22] Terry also discusses leadership styles and ways to balance getting things done while also taking care of their team's well-being. [40:01] The discussion revolves around the concept of being a "lazy" commander. Terry refers to a quote by Steve Jobs, highlighting the idea of hiring smart people not to be told what to do, but to receive their guidance. The importance of prioritizing tasks, working smarter instead of harder, and being a little bit lazy as a leader were key takeaways from the conversation. [45:43] Terry shares the three steps to handle emergencies: maintain control, analyze the situation, and take appropriate action. He also gives advice for business leaders facing adversity and emphasizes the importance of prioritizing tasks in order to avoid making things worse. [47:33] Closing quote: Remember, the universe is under no obligation to make sense to you. — Neil deGrasse Tyson Quotable Quotes "If you're a leader, try and see things from other people's point of view, a skill we must have." "You kind of have to know where people are on the experience spectrum... People mature at different rates." "You need to be open to feedback also and not make it too awkward or strange." "If you've got a CYA culture in your organization, you have to look at how you're holding people accountable." "If people make mistakes... you can use people's mistakes in a positive way, that can be really good for your industry." "You figure out what you need, and then you train that need so that people know what they're doing." "If you can take your team and travel overseas, that's when you get to know people, you can hang out and do things outside of work, that's important." "There's a terminal velocity by which a team can come together." "You need to have some kind of moderate amount of stress to perform optimally." "Part of what we have to do as leaders is to get stuff done, and the best way to do that is through the commitment of people who are willing and engaged." "The best commanders are a little bit lazy." "I hire smart people so they tell me what to do." "When working in a big bureaucracy, choose one specific goal you want to accomplish and focus on achieving it." "Sometimes you just need to chill out and let things happen." "Be like water, find the path of least resistance." "Work smarter, not harder." "Don't crash into the ground. Do your analysis then take your action." "The universe is under no obligation to make sense to you." - Neil deGrasse Tyson These are the books mentioned in our discussion with Terry Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Terry Virts Website| www.terryvirts.com Terry Virts on Twitter | @astroterry Terry Virts on Instagram | @astro_terry Terry Virts on LinkedIn |Terry Virts Terry Virts Facebook | www.facebook.com/astrovirts Terry Virts Book | View From Above: An Astronaut Photographs The World "5 Strategies to infuse D&I into Your Organization," HBR

Aidan Higgins is the author of "Lead from you: We need aware, authentic and emotionally intelligent leaders. Leading from their best selves." Aidan shares his insights on the importance of self-awareness, authenticity, and emotional intelligence in modern leadership. He discusses how childhood can shape the definition of success and the value of humor in leadership. He also shares practical tips on observing oneself to detect changes in emotion or behavior and finding a balance between productivity and calmness. The episode ends with a reminder to change one's awareness of oneself in order to bring about personal growth. https://bit.ly/TLP-360 Key Takeaways [00:05] Aidan Higgins, is a leadership coach at Adeo Consulting and the author of "Lead from you". He believes that personal awareness and leadership awareness are the same thing and that leaders need to be conscious of their thoughts, emotions and how they act out, so their beliefs, thoughts, and emotions become their actions. [12:07] The conversation is about leadership and the need to adapt to changing times and technologies. There is a focus on the need for collaborative leadership rather than a top-down approach. The issue of control is also discussed, with the suggestion that some leaders need to learn to let go of control in order to achieve better outcomes. [16:10] Effective leadership is not just about having good intentions but also about understanding one's definition of success and the impact of childhood training. Many leaders strive for succes and may not even enjoy their achievements. Self-awareness is essential to achieving a balance between productivity and calmness. [20:49] Aidan also covers the importance of work ethic and discipline in the past, the role of having fun in bonding and interjecting humor in the workplace, and the challenges that leaders face in creating a good atmosphere for their team outside of work. [33:39] Aidan talks about the importance of overcoming addiction to being busy and finding a balance between productivity and calmness, which allows for more powerful and productive work. [35:08] Aidan shares a story about a successful leader who initially resisted change but eventually embraced it and brought the whole organization along by creating posters and explaining the "why" behind the changes. Aidan finds joy in seeing the leader's transformation and success. [40:02] According to Aidan, commitment, openness, and trust were the three independent words that allowed the team to be successful in achieving their goals. [41:50] Aidan challenges us to be more self-aware and authentic in leadership by observing one's actions and thoughts, questioning why things are done a certain way, and being mindful of self-talk. The goal is to understand oneself better to achieve personal growth and avoid being controlled by external factors. [45:43] Closing quote: Remember, what is necessary to change a person is to change his awareness of himself. — Abraham Maslow Quotable Quotes "Control was always an illusion." "If the pressure is on so much, or you're in an environment where you cannot fail or you cannot take a risk, you can't move forward." "Character is who you are. Reputation is what people think of you, which you have no control over." "Not everybody has good intentions." "Appropriate humor in the right place at the right time is very useful, and having a sense of humor about things and about people and all that is very helpful." "Those without a sense of humor are not liked as leaders." "The truth without compassion is cruelty." "Stop and observe yourself." "You are not your thoughts." "If you're in the middle of a fog of anxiety or depression, you're not in the present." "You can't see opportunities because you're not in the present." "Watch the self-talk as well as another good indicator of the sort of mindset you're having." "What is necessary to change a person is to change his awareness of himself." — Abraham Maslow Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Adeo Consulting Website| www.adeo.ie Aidan Higgins on Twitter | @aidanhiggins Aidan Higgins on LinkedIn | Aidan Higgins Adeo Consulting Facebook | Adeo Consulting Ltd. "5 Strategies to infuse D&I into Your Organization," HBR