CHURN FM
Andrew Michael
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
Episodes
Mentioned books
7 snips
Apr 3, 2019 • 43min
EP3 | Janna Bastow (ProdPad) - Value-based pricing for the win
Janna Bastow is the Founder and CEO of ProdPad. On CHURN.FM today she shares their unique approach to gamifying onboarding and how experimenting with value-based pricing helped them cross over the magic threshold to negative churn.Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Mar 31, 2019 • 47min
EP2 | Savvas Zortikis (Viral Loops) - Winning with customer success
Today on CHURN.FM our guest is Savvas Zortikis, the CEO & Founder of Viral Loops. Savvas talks about the importance of customer success at the very early stage and how they go about tackling churn and retention as a team.Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Mar 31, 2019 • 37min
EP1 | Brian Balfour (Reforge) - Churn is the silent killer
Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Mar 31, 2019 • 2min
EP0 | Andrew Michael (Churn.fm) - Intro
CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
