The Copilot Connection

They unpack Copilot Wave 3 news and recent Microsoft reorganizations. They highlight the new Copilot leadership team and what org alignment might mean. They explore Copilot Co‑work, Anthropic model use, and multi‑model intelligence. They cover Agent 365 GA, licensing surprises like the E7 bundle, and tenant access changes for Copilot chat.

In this episode of Copilot Connection, Zoe and Kevin are joined by Diana Wolfe, Head of Research & Strategy at Kyndryl, to explore one of the biggest challenges facing organisations today: the widening gap between AI ambition and AI implementation. Together, they unpack why so many companies struggle to realise value from AI investments, what human‑centred change looks like in an era of agentic AI, and how trust, psychological safety, and redesigned roles shape successful adoption.The conversation covers everything from workflow automation myths and cognitive overload to organisational silos, identity shifts, and the realities of embedding AI into everyday work. Expect thoughtful insights, a few laughs (including designer chickens and the underpants gnomes), and practical guidance on how individuals, leaders, and change practitioners can navigate the next phase of AI‑driven transformation.Tune in to learn why the future of AI isn’t just about technology—it’s about people, systems, and redefining what meaningful work looks like.TakeawaysAI implementation requires a holistic approachThe integration of AI technology presents multifaceted challenges AI adoption is evolving rapidlyHuman systems integration is crucial for responsible AI implementation

Tricia Sinclair, Microsoft MVP and Avanade’s Global Lead for Contact Center & Customer Service, explains Copilot case and intent agents. She covers automating email triage, piloting agents internally, data and cost challenges, Agent Hub governance, integrations across Microsoft, and the ethical need to augment—not replace—human service. The conversation previews real-time voice agents and future adoption trends.

Garry Trinder, a Microsoft developer advocate for Microsoft 365 Copilot, explains coding agents and how they reshape development workflows. Short takes cover agent interfaces, context and memory, spec-driven vs exploratory approaches, tooling and skills for repeatable automation, effects on junior developers, personality in agents, and security and ethical guardrails.

Send us a textHappy new year to you all! In this episode, Zoe and Kevin take a short look at what happened with Copilot and with themselves in 2025, a short view on what they think and hope will happen with Copilot and AI in 2026 but focus most of the time on digging into the latest Microsoft Future of Work report that their science team has been making for the last 5 years. They explore themes such as AI judgment, collaborative AI, and the implications of inequality in the workplace amongst other things.TakeawaysAgent 365 has the potential to greatly impact organizational efficiency and control.Simplification in Copilot Studio and Chat enhances user experience and accessibility.Agents play a crucial role in simplifying complex AI functionalities.Fireside chats and workshops have been key highlights in community engagement.Recognition through awards fosters motivation and visibility in the tech community.The Future of Work report provides valuable insights into AI's impact on labor markets.AI judgment and perception can affect workplace dynamics and relationships.Collaborative AI is essential for enhancing teamwork and productivity.Key linksFuture of work reportTailwind newsSalesforce refocussing rolesJamie Teevan's keynote at ESPC

In this engaging discussion, Garry Trinder, a Cloud developer advocate at Microsoft, dives into the latest from the Ignite Conference. He shares insights on the renaming of Azure AI Foundry to Microsoft Foundry, highlighting its broad platform vision. Garry explores new features like the Foundry portal’s visual workflow designer and the streamlined publishing to Teams. They also touch on the integration of Claude models and emphasize the importance of experimenting with language models while maintaining responsible AI practices. A must-listen for tech enthusiasts!

After the Ignite conference, the hosts dive into the latest on Microsoft Agent 365 and its management features. They discuss the challenges and adaptations presenters faced due to rapid announcements. The keynote reflections spark debate on storytelling and the absence of key figures. Agent integrations in Office are explored, along with exciting updates on Work IQ and voice interactions in the Copilot app. They also touch on community sessions, upcoming development topics, and the new Copilot Business SKU, rounding off a vibrant discussion on the future of AI tools.

Ignite is just around the corner, and the hosts dive into exciting sessions to watch. They highlight themes like Copilot, agents, and the blend of low-code and pro-code approaches. Accessibility and responsible AI take center stage, while innovative topics like security governance and the AI agent factory are discussed. Zoe and Kevin also explore the differences in experiencing Ignite remotely versus in person, and they tease must-see sessions that promise inspiration and valuable insights.

Send us a textIt has been a little while since the last episode with Zoe and Kevin so they share some of their own news on why things have been a little quieter over the summer and then discuss the latest updates and news from Microsoft 365 Copilot. We recap recent events, including the Collab Summit North America, Experts Live UK conference, and share our upcoming events. On the news side we delve into significant announcements from lasast couple of months, including the introduction of the Knowledge Agent to "Frontier Firms", licensing changes, and the implications of GPT-5. Plus, Zoe pulls off some awesome dance moves without even realising it.AI powered TakeawaysThe Knowledge Agent aims to enhance knowledge management within organizations.Licensing changes are designed to encourage broader adoption of Copilot features.AI's role in the workplace is becoming increasingly significant.Organizations must address foundational knowledge management issues to leverage AI effectively.The conversation highlights the need for ongoing discussions about AI's impact on work and society.Useful linksAgentsIntroducing Knowledge Agent in SharePoint | Microsoft Community Hubhttps://demos.microsoft.com/microsoft/play/5140/knowledge-agents#/0/0 Microsoft 365 Copilot: Enabling human-agent teams | Microsoft 365 BlogMoving sales, service, and finance to the Frontier with Microsoft 365 Copilot | Microsoft 365 BlogLicensinghttps://learn.microsoft.com/en-us/microsoft-copilot-studio/billing-licensingGPT 5https://www.microsoft.com/en-us/microsoft-365/blog/2025/08/07/available-today-gpt-5-in-microsoft-365-copilot/Copilot Chat in Office Appshttps://techcommunity.microsoft.com/blog/microsoft365copilotblog/copilot-chat-comes-to-the-microsoft-365-apps/4453349Viva Engage in Copilot Viva Engage Public Content is Now Available in Microsoft 365 Copilot | Microsoft Community HubCopilot Mode in Edgehttps://www.microsoft.com/en-us/microsoft-copilot/blog/2025/08/07/release-notes-august-7-2025/Deal with US GovernmentAccelerating AI adoption for the US government - The Official Microsoft BlogCopilot Memoryhttps://techcommunity.microsoft.com/blog/microsoft365copilotblog/introducing-copilot-memory-a-more-productive-and-personalized-ai-

In this discussion, Garry Trinder, a Developer Advocate at Microsoft, dives into the Model Context Protocol (MCP) and its game-changing potential for developers. He highlights the challenges of integrating MCP, from enhancing documentation to establishing governance. Trinder stresses the importance of crafting user-friendly materials and the adaptability of MCP servers for efficient software development. The conversation also delves into practical strategies for getting started with MCP while unlocking significant productivity gains in AI applications.