UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
May 15, 2019 • 30min
KONE America's CEO Larry Wash Shares Innovation Insights
Larry Wash, CEO of KONE Americas, provides an engaging look into what it takes to truly build a culture of innovation. KONE has been recognized by Forbes as one of the top 50 innovative companies in the world, and it’s clear why.
May 8, 2019 • 42min
Maximizing the Value of Augmented Reality in Field Service
Marc Robitzkat, Global Director Marketing Technology at Diversey, chats with Sarah about the company’s mission to leverage technology as a differentiator and discusses the value Augmented Reality holds for field service organizations.
Apr 30, 2019 • 39min
5 Detrimental Digital Transformation Missteps
Greg Lush, previously VP of Innovation at EMCOR and master of all things digital transformation, recently launched consultancy Last Mile Worker Solutions. In this episode, Greg joins Sarah to discuss some of the common traps that can outright derail your digital transformation initiatives.
For articles, videos, and much more, please visit us at www.thefutureoffieldservice.com.
Apr 25, 2019 • 18min
BONUS EPISODE: Live From Field Service Palm Springs
Live from Field Service Palm Springs, Sarah hosts a roundtable conversation with David Douglas, VP of Service Management at Scientific Games, Buddy Saucier, VP HVAC Service at Johnson Controls, and Roger O'Connor, VP Product Support at Gosiger to discuss how the conference has changed, and what value that they've seen from this year's events.
Apr 24, 2019 • 30min
Mastering the Hybrid Labor Model
Charles Hughes, VP of Technical Site Services at Acuative, joins Sarah to share wise words on how to master the hybrid labor model. Charles says that the hybrid labor model is for everyone – no exceptions. He has years of experience leveraging contingent workers and with that experience has some valuable advice and lessons learned to share with you.
Apr 17, 2019 • 21min
The CX Mindset: Journey, Not Destination
Annette Franz, Founder and CEO of CX Journey Inc., joins Sarah to provide insight for companies at all points of the CX journey. Whether you’re looking to better formalize your CX strategy or make continual improvement on your CX efforts, Annette has a tip for you.
Apr 10, 2019 • 43min
Is The Field Service Talent Gap Partially Your Fault?
Roy Dockery, VP of Customer Care at Swisslog Healthcare, joins Sarah to give his take on why field service organizations need to take more control over the talent gap. Roy has an interesting perspective that we don’t, in fact, have so much of a talent gap as an experience gap. He shares practical insights for more effective recruiting.
Apr 2, 2019 • 34min
Otis Elevator’s Service Transformation Strategy
Tony Black, VP of Service Business and Field Operations at Otis Elevator, joins Sarah to discuss the company’s service transformation strategy. Tony has spent more than 30 years at Otis and provides a look into how Otis makes its employees feel valued, equips them with tools to enable success, and works to manage change.
