UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Feb 19, 2020 • 39min
Mastering Engagement to Drive High-Performance Culture
Don Rheem, author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures, TEDx Speaker, and CEO of E3 Solutions, shares some interesting and actionable insight with Sarah on how to use science to gain impactful traction with employee engagement.
Feb 12, 2020 • 33min
Getting Change Management Right
KONE’s Head of Service Transformation Change Management, Henrietta Haavisto, talks with Sarah about where companies commonly fall down with change management, how change management needs have changes as service has evolved, and provides tips for successful execution of change.
Feb 5, 2020 • 24min
Adapting to the Evolution of Service
Sarah talks with Urban Hofstrom, Director - Accenture Products at Accenture Responsible for the Industry X.0 Service Practice, about how the pace of change in service is only increasing and what companies can do to adapt and succeed.
Jan 29, 2020 • 26min
An Overlooked Aspect of Customer Engagement
Sarah talks with Linda Formichelli, Founder and Creative Director of Hero’s Journey Content for some practical tips on how best to engage with your customers and prospects using content marketing.
Jan 21, 2020 • 29min
Driving Diversity in Field Service
Sarah is joined by Sara Gleave, IT Project Manager at Morris Jenkins to discuss the company’s successful approach to creating greater diversity among its workforce.
Jan 15, 2020 • 29min
Success Criteria for Digital Service Transformation
Hilbrand Rustema, Founder and Managing Director of Noventum Service Management shares with Sarah his observations based on work with hundreds of clients of what it takes to achieve true digital service transformation.
Jan 8, 2020 • 17min
Live From Field Service Europe: Cubic's 3 Pillars of Successful Service Transformation
Sarah shared the main stage at Field Service Europe with Mike Gosling, IT Service Platforms Manager at Cubic Transportation Systems. Mike shared how he helped shape Cubic's service business to overcome today's challenges and deliver exceptional outcomes to their customers.
Jan 1, 2020 • 28min
Podcast Roundup: Top Ten from 2019
Let's kick off 2020 with a look back at some of the best conversations, advice, and stories from the previous year. Happy New Year!
Dec 25, 2019 • 2min
Happy Holidays from the Future of Field Service!
No Podcast this week, but Sarah's here with some warm Christmas wishes for you and your family. We can't wait to share more stories from the field with you in 2020!
Dec 18, 2019 • 37min
Live From Field Service Europe: Today’s Power and Tomorrow’s Potential for Machine Learning
Last week, Sarah led a fascinating panel at Field Service Europe on the power and potential of machine learning and predictive maintenance. She was joined by Henrietta Haavisto, Rajat Kakar, Norbert Kamberg, and Michael Gosling, who shared their insights, successes, and plans for future development.
