UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Oct 12, 2022 • 48min
Koolmill’s Cool As-a-Service Story
Sarah welcomes Alec Anderson, Managing Director of Koolmill Systems, to talk about how his company is disrupting the rice milling industry – not only with its innovating rice milling machine, but with an As-a-Service go-to-market strategy.
Oct 5, 2022 • 31min
Revisiting the Core Concepts of Industrial Automation
Kevin Starr, North American Service Development Manager at ABB, joins Sarah for a conversation around Industrial Automation and how the education of today’s workforce must evolve while maintaining the core principles.
Sep 28, 2022 • 43min
HPE’s Operational Services Strategy
Sarah welcomes Norbert Schöfberger, Global Vice President of Infrastructure Services Sales at HPE, to discuss how the company is adapting to customer expectations and evolving its GTM.
Sep 21, 2022 • 33min
6 Ways to Address Employee Burnout
Sarah welcomes Darcy Gruttadaro, Director of the Center for Workplace Mental Health, part of the APA Foundation, for a discussion around the tie between burnout and mental health and for tangible tips on how to address employee burnout.
Sep 14, 2022 • 39min
Advice to Drive Service Transformation Success
Sarah talks with Berit Hallgren, Program Director at Tetra Pak, about lessons learned in her 30+ year career with the company on what it takes to achieve the strategic alignment, prioritization, and change management that contribute to a successful service transformation. This conversation is from the Stockholm Live Tour event.
Sep 7, 2022 • 40min
Are You an Emotionally Strong Leader?
Sarah welcomes to the podcast, Carolyn Stern, emotional intelligence and leadership development expert and author of the forthcoming book, The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership.
Aug 31, 2022 • 14min
Summer Roundup
With so many having recently returned from summer holidays, Sarah recaps the highlights from our podcast episodes this summer so you can be sure to go back and check out what you missed!
Aug 24, 2022 • 17min
Key Themes from Field Service Hilton Head 2022
Sarah shares what was top of mind among attendees at WBR’s Field Service Hilton Head event last week in South Carolina.
Aug 17, 2022 • 51min
A Woman Leader Shares Her Service Story
In a session from the Austin Live Tour, Sarah welcomes Sonya Roshek, VP Field Services at B+T Group for an open conversation about what it’s been like to work, progress, and lead in male-dominated industries. She discusses what she’s learned, what she wants others to understand, what has evolved and what still needs to evolve.
Aug 10, 2022 • 53min
Finding, Accelerating and Retaining Field Service Talent
In a session from the Austin stop of the Future of Field Service Live Tour, Sarah talks with Katy Chandler, VP of Learning and Development at DuraServ and Roy Dockery, VP of Field Operations at Flock Safety, about the tactics they’ve implemented to not only find new talent, but also accelerate their time to value and maximize retention.
