Creating the World's Best Client Experience
Alison Katschkowsky
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
Episodes
Mentioned books
Oct 12, 2023 • 32min
Monetizing Retreats & Events in Your Business for 2024 (part 1 of 2)
With 2024 literally around the corner, now is the time to look at what kinds of experiences you are adding in your business for the upcoming year.Retreats and Events are not just an amazing way to increase customer value, but they are also innovative and creative ways to offer experiences for your clients.In my close to 10 years of doing retreats and events, I find that using a carefully thought out process that you can just rinse and repeat for each one takes the complexity out of it and instead allows you to position yourself in your industry and in your space as an innovator.In this episode –the first of 2 on this subject– I share some of the most common false beliefs and fears business owners have about offering either and how to shift them into a process that produces.People are looking for different experiences, not just more programs and stuff. And they want to be able to connect with others and be on a common journey.MENTIONED IN THE EPISODE:Book Your Clarity CallGrab your FREE Retreat Mini PlaybookGet on the wait list for our Event in 2024–The Path to ProfitPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Oct 5, 2023 • 45min
Diversification as an Approach to Happiness with Regina Vanburg & Ashley Stephens
Practitioners in the mental health space want to help their clients cope with their feelings and behaviors, and offer guidance so they can achieve their life goals.It’s an awesome responsibility and in some instances can lead to work environments and schedules that are conducive to long days, multi-tasking and eventually burnout.Burnout though, isn’t the result of the work though, it’s an outcome that occurs due to a dysfunctional system and mismanagement of priorities and practitioners are often the victims.Ashley Stephens and Regina Vanburg are both mental health provider and practice owners that have struggled with managing work and a life balance and have created a unique concept to help other mental health and wellness practitioners with avoiding burnout.They are The Crane and The Bull.In this episode, Regina and Ashley talk about their personal struggles and how they have crafted a unique process they are delivering in a retreat concept to help reframe burnout.GUEST LINKS:www.thecraneandthebull.com Retreats: From Fried to RefeuledPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Sep 27, 2023 • 34min
Telling Your Story in Stages with Amy Thurman
Inside all of us is a hero. Even when we don’t think one exists for us.Being able to tell that hero’s story is what can not only be inspirational for others but it can actually serve to help someone else not give up.Amy Thurman is a story development coach, and refers to herself as a ‘disabled entrepreneur advocate’ and lives with a broken neck. Yet, in spite of the massive challenges she has faced and continues to face, she has made it her mission to help other entrepreneurs tell their story in stages using emotions.In this episode, Amy shares her amazing story, how she chooses to view herself, and how she helps others tell their story in an experience.GUEST LINKS:Amy’s site: www.getamyshelp.comFB: https://www.facebook.com/amy.thurman1IG: @amycthurmanLinkedIn: https://www.linkedin.com/in/amythurman/PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Sep 21, 2023 • 24min
Speaking Effectively into What You Do - 3 Points
When you are used to operating your business in a certain way being able to present it another way can be a different challenge.Part of speaking about who you are and what you do CAN be part of your experience that you offer, and it should start there.In this episode, I outline three key points to consider when talking about what you do online (where it’s super busy and crowded) and while being a guest on podcasts and summits.Sometimes it’s not actually what you say–it’s how you say it and the context you provide.MENTIONED IN EPISODE:Get Your Retreat Checklist HerePODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Sep 14, 2023 • 45min
The Most Important Currencies in Your Work with Ben Jones
Sometimes the most important currencies in our work aren’t revenue, or offers.Building a business that delivers over and over starts with aligning with your priorities, and making sure you are doing the right tasks with your skill set and hiring out the rest.My guest this week has built multiple businesses based on this key concept.Ben Jones calls himself a ‘serial entrepreneur’ and helps other business owners get more visibility for what it is they do.In this episode we discuss the many priorities entrepreneurs must manage so that they can in fact, deliver a top notch experience in their business.Aside from the strategy and business talk we talk a lot about the intangibles and non-negotiables to create the environment that delivers it all.BEN'S LINKS:Titan Marketer PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Sep 7, 2023 • 24min
Power of Possibility in a Client Experience
Possibility is a meta ‘force’ that can literally change the entire world around you.It’s not something that is available to a select few, or the result of a long laundry list of ‘to do’ things in your business that you’ll achieve only if you get to the end.Possibility is about freedom. Endless options. And lots of belief.When people choose to work with you, or hire you for a job or project you are instilling possibility through your energy, and your program promise.In this episode, I talk about what possibility means to me as a business owner and how you can use it to make your client experience powerful.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Aug 31, 2023 • 28min
The Value in Connecting & Sharing - Being Authentic (part 3 of 3)
Being Authentic is something that can be a superpower in business.It doesn’t always mean that you are a straight shooter (although that helps), but instead it can just be about the LITTLE things.In this episode, the 3rd of a 3 part series based on the book ‘The Go Giver Sells More’, I discuss 3 different angles to what it takes to be authentic with examples.RESOURCE MENTIONED IN EPISODE:The Go Giver BookPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Aug 24, 2023 • 51min
Igniting Your Energy Inside with Emma Burton
So what does ‘embodied spirituality’ mean to you?For some it may mean becoming more in tune with what our bodies are telling us.For others it may mean a deeper connection.In order for us to live in our true essence, it means we must ‘balance’ our different energies.Emma Burton calls herself a ‘Shakti Igniter’ and in this episode, we have a deep discussion about what that looks like in her work, and how she is able to help her clients get results within her experiences.EMMA'S LINKS:Instagram - @shaktiigniterFacebook Group - Shakti AwakeningFree Brigid ActivationPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Aug 17, 2023 • 36min
The Value in Connecting & Sharing - What is VALUE? (Part 2 of 3)
As coaches or business owners, the TOP priority should always be to deliver VALUE first, regardless of the outcome. In a free or paid capacity.But what REALLY is value, and how do we ensure we actually deliver it?Value is an experience–it’s leaving someone with a feeling and something so amazing, their life is impacted even if they don’t choose to buy from you.In this episode, the 2nd of a 3 part series based on the ‘Go Giver Sells More’, I outline my basic philosophy of value, what it entails and some general perspective around 5 main avenues to think about it, create it and deliver it consistently.MENTIONED IN THE PODCAST:The Go-Giver bookPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Aug 10, 2023 • 42min
The Path to 'Next Level Living' with Lesley Martin
What is ‘Next Level Living’?On one level, one might think you’d need a secret formula, or a new itinerary.But living a life that is all-encompassing should be one that allows you to incorporate all aspects of a holistic approach. We are human beings that are multifaceted–and we really need a varied approach.Lesley Martin is a trained therapist and trauma expert and for years has had her own counseling practice and started her online coaching business during the pandemic–to help her clients create MORE for themselves. She follows an integrative model and teaches her clients to do the same.In this episode, we talk about her PRIME approach in her client experience and why when making changes in our lives a holistic approach is the most effective.GUEST LINKS:Lesley’s site: https://lesleymartincoaching.com/FB: https://www.facebook.com/lesley.p.martin.3Lesley’s FB Group: https://www.facebook.com/groups/5945138365497728PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
