Profiles in Risk

This episode is sponsored by IA Path - Online Adjuster Training. Go to https://iapath.comThis episode was almost too much fun. Tony and I discuss all things agency with Kelly Donahue-Piro, President of Agency Performance Partners. Kelly discusses the things that great agencies do (and why poor performing agencies are poor performing). As Kelly mentions, great agencies strive for excellence. They hold everyone accountable and they execute their vision for excellence in every aspect of the business from recruiting and hiring to training to performance management. We had a great discussion about personal lines agencies and Kelly's thoughts were that the decline of the personal lines agent has more to do with poor execution than poor economics.We had a lot of fun in this episode and be sure to look out for future broadcast between Agency Performance Partners and Insurance Nerds in the near future!CONNECT WITH KELLY DONAHUE-PIRO:LinkedIn: https://goo.gl/BAOlsuTwitter: https://goo.gl/6Kpz6tHome Page: https://www.agencyperformancepartners.com/BOOKS RECOMMENDED BY KELLY:Hug Your Customers by Jack MitchellThe Hard Thing About Hard Things by Ben HorowitzSUBSCRIBE AT:Buzzsprout RSS: https://goo.gl/5K4X3QGoogle Play: https://goo.gl/WMAvW4iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbDStitcher: https://goo.gl/DmE7MiYouTube: https://goo.gl/1Turar

 This episode is sponsored by IA Path - Learn to write auto, heavy truck, and other claim types with IA Path’s online trainings. Go to http://iapath.comI apologize for some of the audio quality. My new microphone did not work so well. Regardless, there are some good conversations with attendees from the Insurtech Rising, Boston conference in early May.Here is a list of folks I spoke to, in order of appearance:Anita Aspill of IDA Ireland: https://goo.gl/63UXvA (see below for some IDA materials provided by Anita)Brent Williams of Benekiva: https://goo.gl/KB6zbMShruthi Rao of Adapt Ready: https://goo.gl/xHUQoCHarish Neelamana of DataCubes: https://goo.gl/wu2aKrGraham Gudmestad of DataCubes: https://goo.gl/NcUcAkJim Bowen of Energetic Insurance: https://goo.gl/F7ZxwAAbel Travis of AF Fund: https://goo.gl/tKggoLBrent Poliquin of AIR Worldwide: https://goo.gl/WZbcUN 

This episode is sponsored by IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comIn this episode of Profiles in Risk, Carl Moulton, managing partner at datMoose helped to educate me on the current state of agency lead generation and how DMCOs (digital marketing co-ops) can be a more effective and efficient form of lead generation.CONNECT WITH CARL MOULTON:LinkedIn: https://goo.gl/MHEQnUHome Page: http://www.1lead1buyer.com/MENTIONED IN THIS EPISODE:Steve AndersonThe SIAAWE InsureBrightway InsuranceInsurance Nerds Slack ChannelInsightlyProsperworksHubSpotBOOKS RECOMMENDED BY CARL:The E-Myth by Michael Gerber: https://amzn.to/2Iqww9uSUBSCRIBE AT:Buzzsprout RSS: https://goo.gl/5K4X3QGoogle Play: https://goo.gl/WMAvW4iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbDStitcher: https://goo.gl/DmE7MiYouTube: https://goo.gl/1Turar

This episode is sponsored by IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comPat West is NOT an acting as an agent or a broker. But he helps customers get insurance. He is the Chief Shopping Officer of Hedge Quote. Confused? I was too until I sat down and spoke with Pat about this new twist to an old business model. As you will hear, Pat cares deeply about the customer experience and customer satisfaction.CONNECT WITH PATRICK WEST:LinkedIn: https://goo.gl/Z8V1K1Twitter: https://twitter.com/hedgequoteHome Page: https://www.hedgequote.com/MENTIONED IN THIS EPISODE:TrueCarJetty InsuranceMetromileCoverWalletBOOKS RECOMMENDED BY PATRICK:Who Gets What - And Why by Alvin Roth: https://amzn.to/2KlK8UfA Shark Never Sleeps by Drew Rosenhaus: https://amzn.to/2wxXpH4Rhinoceros Success by Scott Alexander: https://amzn.to/2rGRD0hSUBSCRIBE AT:Buzzsprout RSS: https://goo.gl/5K4X3QGoogle Play: https://goo.gl/WMAvW4iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbDStitcher: https://goo.gl/DmE7MiYouTube: https://goo.gl/1Turar

This episode is sponsored by IA Path - Unlocking Your Adjusting Superpowers. Go to iapath.comBroker Buddha helps Insurance Brokers & Agents win more business by moving the application and renewal process into an interactive, customer-friendly online experience. In this episode Tony (he is the one making all of the typing sounds at the beginning of the podcast - before I sent him a nasty message) & I spoke with Jason Keck, CEO of Broker Buddha. Jason discussed more than just the solutions Broker Buddha provides. One big insight that I took away from this recording was Jason's belief that successful startups need to be really good at, and remembered for one BIG thing. Too many startups are trying to solve too many problems, too quickly. Their potential customers can't pin down that one thing they are really good at, thus, aren't known for solving any problem. Jason is a serial entrepreneur with senior experience at some big-time startups such as Shazam. He definitely brings an interesting perspective to how insurtech should solve insurance-related problems.CONNECT WITH JASON KECK: LinkedInTwitterBroker Buddha Home PageBOOKS:The 4-Hour Work Week by Tim FerrissMENTIONED ON THE PODCAST:Tim Ferris PodcastYeswareSlackPipeDriveBoomerang For GmailQuickMailSubscribe at: Stitcher iTunes Google Play YouTubeBuzzsprout RSS

This episode is sponsored by IA Path - Unlocking Your Adjusting Superpowers. Go to iapath.comRecently I had the pleasure to spend a Saturday morning speaking with Ashley Fitzsimmons. I invited her on because I have been following her on LinkedIn and Twitter and her enthusiasm and motivation for her work stand out. She is the self-professed Beyonce of insurance and in this episode, we talked about her initial career, the trade-offs with working in the family business, millennial stuff and of course, since she's in productions, sales stuff. Performers like Ashley are the future of this business. CONNECT WITH ASHLEY FITZSIMMONS: LinkedInTwitterBOOKS:Eat That Frog by Brian TracyYou Are A Badass by Jen SinceroInsuring Tomorrow by Tony Canas & Carly BurnhamThe Power of Moments by Chip Heath & Dan HeathSubscribe at: Stitcher iTunes Google Play YouTubeBuzzsprout RSS

Last week I was very fortunate to attend the 2018 Global Insurance Symposium in Des Moines, IA. With well over 650 attendees, this is one of the biggest insurance focused events of the year. Besides great speakers and panel discussions, we got to hear the final pitches from the latest cohort of the Global Insurance Accelerator, a Des Moines based insurtech accelerator lead by Brian Hemesath. Another perk of the event is that I can walk around and talk to people. This special episode of Profiles in Risk comprises my random conversations with a variety of attendees of the conference. The interview list is below. Here is a video with Ryan Hanley (I am the last interviewee). On the show: Stephen Goldstein Mica Cooper Sonny Patel & Maya Strasser Ryan Hanley Laura McKiernan Boylan Paul Winston Kaitryn Patchett Holli Gronset Subscribe at: Stitcher iTunes Google Play YouTube Buzzsprout RSS

Bob Frady is not your normal CEO.Bob is CEO and co-founder of HazardHub, a company which provides a full hazard report card on your property. Fire, flood, wind, earth movement, and even man-made risks are all covered and graded. The report also tells property owners where the closest fire station and fire hydrants are. It is the most comprehensive hazard report available. You can get one free at www.freehomerisk.com.One interesting take away from my conversation with Bob was about the Law of Large Numbers. This insurance principle has protected insurers for 300 years. Even with Insurtech on the rise, insurers are still somewhat shielded by the Law of Large Numbers. So even in an environment with imperfect information becoming less imperfect every day, this principle is still quite valid (information will never be perfect). Bob was also a stand-up comic. With permission, here is my favorite laugh out loud skit of Bob's CONNECT WITH BOB FRADY: LinkedIn HazardHub Home Page  BOOKS:Papi: My Story by David Ortiz & Michael HolleyBack From The Dead by Bill WaltonThe Power of Habit by Charles Duhigg

Steve Evans is the owner of Artemis and Reinsurance News. These are the two go-to publications when it comes to ILS and reinsurance news (fitting name). Steve has been building Artemis for 20 years and has recently celebrated Artemis' 20th anniversary. In this episode, Steve discusses the history of Artemis, and how it has paralleled the internet, the birth of CAT bonds and now the insurtech scene. If you aren't signed up for Artemis, go to the link below, and do that now! Subscribe at: Stitcher iTunesGoogle PlayYouTubeBuzzsprout RSS  HOW TO CONNECT WITH STEVE EVANS:LinkedInTwitter MENTIONED IN THE PODCAST:Artemis Home PageReinsurance News Home PageILS Asia - July 12 - SingaporeILS-NYC - February 2018 (post-event blog)Extraordinary ReWill Dove (CEO of !Re)Solidum Partners ILS on BlockchainMy article on insurance innovation 

This is a special episode of Profiles in Risk. The audio for this episode is derived from a video webcam recording we did with Bill Wilson to announce the release of his new book When Words Collide-Resolving Insurance Coverage and Claims Disputes. If you want to watch the Carly, Tony and myself discuss the book in video format, follow this link to our YouTube channel (and subscribe while you are there!)When Words Collide is the culmination of 30 years of Bill's work. Bill is a sought-after policy interpreter and is the go-to person when there is a claims dispute. Bill outlines the steps he takes in order to analyze the situation and when coverage is or is not offered by the policy. It is essential reading for agents, brokers, underwriters, adjusters, litigators and product developers., Basically anyone who touches a policy and needs to understand the nuance behind the complicated language often structured within a policy.When Words Collide can be ordered here: https://shop.insnerds.com/product/when-words-collide/ Subscribe at: Stitcher iTunes Google Play YouTubeBuzzsprout RSSHOW TO CONNECT WITH: LinkedInTwitterEmailMENTIONED IN THE PODCAST:John EubankRTFP - Read The F- PolicyKevin Grudzien's podcast on BI accounting and Insurance CSIOxford Comma ClaimBOOKS: How to Draft and Interpret Insurance Policies by Kenneth Wollner and Richard Scislowski and W. Jeffrey WoodwardGeneral Liability Insurance Coverage by Randy Maniloff