The Irish Tech News Podcast

We chat with  Daniela Illuminati - Director of Operations and Dublin Site Lead for TELUS, to learn more about her insights around CX and industry wide trends to watch. About TELUS International Ireland TELUS International Ireland is a leading Irish-based provider of digitally-enabled customer experience (CX) and business process solutions, and is a key location in the TELUS International family. It has two CX and IT delivery centers strategically located in Dublin and Cork as well as a site in Ballina providing AI data solutions to support  many of the world’s top brands. In December 2019, TELUS International completed its acquisition of Voxpro, with the sale seeing the ownership of the business, including facilities, business operations and employees transfer to TELUS International. With almost 2,000 team members, TELUS International Ireland is committed to promoting and celebrating diversity and inclusion within its team, company and the community where it lives, works and serves. This includes inclusive, high-impact volunteer days like TELUS Days of Giving. More about Daniela Illuminati - Director of Operations and Dublin Site Lead Daniela Illuminati joined TELUS International in April 2018 as Senior Operations Manager, and shortly afterwards became Site Lead for the Dublin office and Director of Operations. She is also a member of the TI Ireland Senior Leadership Team. Daniela is an experienced leader with extensive background in online operations in the tech industry, having worked for almost 10 years in Google Ireland, supporting the AdWords Sales organisation, by providing customer service, technical support as well as sales consultancy services to both SMBs and global accounts in the Google Adwords and YouTube network.

Joytopia, Europe’s first metaverse event took place recently and over 1 million people attended it and powered by JOURNEE and Epic games. The unique event featured metahumans across numerous different worlds in jaw dropping simulated environments. One of the many highlights included a performance by global chart-toppers Coldplay. Ronan talks to Thomas Lorenz, Managing Partner of JOURNEE, the company behind building Joytopia's metaverse. Thomas talks about what JOURNEE does, what’s a metaverse, how JOURNEE got to work with BMW, how the metaverse will change how we use the internet. why the pandemic has been a boost for all things digital, the future of online advertising, revolutionising the entertainment industry, crypto and NFT’s and building a metaverse for Siemens. More about Joytopia and JOURNEE: Joytopia was brought to life in association with BMW and Epic Games. The metaverse, a new world where virtual reality meets physical, is tipped to be one of the biggest breakthroughs in technology for human kind. JOURNEE is a future-focused, immersive deepfake tech company that specialises in enabling interactive, live- streamed experiences.

Former 8th Grade middle school teacher Joshua Ling started Podsie because he wanted to support his students in and out of the classroom.  In this podcast with Ebony Ximines-Parke to tell us how this worked. What is Podsie? Podsie combines the research-backed learning strategies of retrieval practice, spacing, and interleaving, customized by the mastery data of each individual student, to enhance learning both inside and outside of the classroom. They want to ensure that the hard work that teachers put into teaching doesn’t go to waste, while ensuring that they are supporting the learning needs of their individual students. How does the learning science come into play? Retrieval Practice Retrieval practice is an incredibly powerful strategy in which students actively draw out previously-taught knowledge from their brains, thus enhancing "diverse forms of learning, including memory, problem solving, and generalization to new situations." When they challenge students to frequently and intentionally retrieve knowledge, they grow in their abilities to retain and quickly access information. The team at Podsie believe that both retention and quick retrieval are essential foundations for students when it comes to "deeper learning" and transferring skills and conventions to different contexts. Traditionally, quizzes and tests are used in the classroom as a form of retrieval practice. At Podsie, they completely combine the research-backed power of frequent, low-stakes retrieval practice with spacing and interleaving to enhance the learning of students. Twitter

Sleighing the Dragon's Lair, Creating Heroes, and Initial NFT Offerings with Steve Good and Dreams Quest Steve Good is co-founder of Dreams Quest and best selling author of Be Left Behind. Steve is also an accomplished entrepreneur with board level experience working with start-ups and corporates. He is also crypto veteran who started in 2016 and has worked with over 75 projects as a marketing and business development consultant. He has spent over 20 years in Fintech as a business executive working with Tier 1 banks.Prior to working in blockchain, he has worked for notable companies such as Deloitte and Infosys as well as building and selling his own FinTech firm in London, UK. He has been responsible for running major IT programs for his clients by delivering a range of IT and digital solutions and services to major Tier 1 banks across the front, middle and back office.Steve is also a public figure, keynote speaker, and has been featured in numerous articles including BuzzFeed, CNBC, and How-To Geek. Jamil Hasan is a crypto and blockchain focused podcast host at the Irish Tech News and spearheads our weekend content “The Crypto Corner” where he interviews founders, entrepreneurs and global thought leaders. Prior to his endeavors into the crypto-verse in July 2017, Jamil built an impressive career as a data, operations, financial, technology and business analyst and manager in Corporate America, including twelve years at American International Group and its related companies. Since entering the crypto universe, Jamil has been an advisor, entrepreneur, investor and author. His books “Blockchain Ethics: A Bridge to Abundance” (2018) and “Re-Generation X” (2020) not only discuss the benefits of blockchain technology, but also capture Jamil’s experience on how he has transitioned from being a loyal yet downsized former corporate employee to a self sovereign individual. With over sixty podcasts under his belt since he joined our team in February 2021, and with four years of experience both managing his own crypto portfolio and providing crypto guidance and counsel to select clients, Jamil continues to seek opportunities to help others navigate this still nascent industry. Jamil’s primary focus outside of podcast hosting is helping former corporate employees gain the necessary skills and vision to build their own crypto portfolios and create wealth for the long-term.

Jamil catches up with Charles d'Haussy (夏多希), who is APAC Managing Director - ConsenSys  Charles d’Haussy is Asia Managing Director at ConsenSys, a leading blockchain engineering company. Among his responsibilities, he leads ConsenSys’ projects on central-bank digital currencies with HKMA, BOT, PBOC, CBUAE & BOK. Prior to this, Charles served as head of fintech with the Hong Kong government (InvestHK). In that capacity he helped found and scale Hong Kong Fintech Week, and supported the growth of over 450 fintech companies. He has 15 years of prior experience in Hong Kong’s private sector and is licensed to invest and deal in securities. In 2018, Charles was elected as a Top-50 fintech influencer in Asia. In 2021 he published Block Kong, a book about Blockchain leaders shaping the Hong Kong blockchain ecosystem. He studied in France at Rennes International Business School and in Guangzhou, China at Sun Yat Sen University. He is a certified Bitcoin professional and studied blockchain business strategy at Be9 London. Follow Charles : http://www.blockkong.com http://www.twitter.com/charlesdhaussy https://www.linkedin.com/in/charlesdhaussy/ Jamil Hasan is a crypto and blockchain focused podcast host at the Irish Tech News and spearheads our weekend content “The Crypto Corner” where he interviews founders, entrepreneurs and global thought leaders. Prior to his endeavors into the crypto-verse in July 2017, Jamil built an impressive career as a data, operations, financial, technology and business analyst and manager in Corporate America, including twelve years at American International Group and its related companies. Since entering the crypto universe, Jamil has been an advisor, entrepreneur, investor and author. His books “Blockchain Ethics: A Bridge to Abundance” (2018) and “Re-Generation X” (2020) not only discuss the benefits of blockchain technology, but also capture Jamil’s experience on how he has transitioned from being a loyal yet downsized former corporate employee to a self sovereign individual. With over sixty podcasts under his belt since he joined our team in February 2021, and with four years of experience both managing his own crypto portfolio and providing crypto guidance and counsel to select clients, Jamil continues to seek opportunities to help others navigate this still nascent industry. Jamil’s primary focus outside of podcast hosting is helping former corporate employees gain the necessary skills and vision to build their own crypto portfolios and create wealth for the long-term.

We have seen a tectonic shift across industries and business models during the pandemic. How businesses adapted to the changes on the ground was a stress test in real time. As customer behavior changed, payments changed along with them, seeing a rapid rise in contactless at point of sale and new ways to pay for all types of services via mobile and online checkouts.  In looking to demystify how payments -- especially real time payments -- have changed, this week Theo and Bradley speak with Ginny Chappell, Senior Vice President, Fintech Leader, Digital Payments and Banking at FIS, about how their RealNet real time payment network will connect and empower a new wave of payment experiences.

In a time when play to earn is the echo that follows gamers around, Alien Worlds is converting people to mass adoption through strategy and governance. It’s like sneaking extra shredded vegetables into children’s dinners; they don’t even know they are eating it. Likewise, the gamers have no idea that they are building something much bigger than mined Trillion on a planet in a galaxy far, far away. Let’s start with the basics. Alien Worlds is a metaverse with seven planets. On metaverses more later. Launched last year, it’s the biggest game on WAX and possibly on blockchain and last month it flip flopped in and out of first and second place in all dApps globally with PancakeSwap. It happened quite quickly and then some. First of all, Alien Worlds was the first game on blockchain to break through 100,000 users, then one million users, then two million. Now it’s surging at 2.5 million users. It is literally limitless. Your host is Jillian Godsil, award winning journalist, broadcaster and author. Her latest book can be found here https://persons-of-interest.io/

Hybrid working has now become a part of our daily lives because of the pandemic and it looks like it won’t be going away anytime soon. It is an evolved version of remote working which involves a combination of remote working and working in the office. To do this safely and securely requires technology that adapts to a specific users wants and needs. Ronan talks to Paul Hardy Chief Innovation Office at ServiceNow a company that offers such a solution. Paul talks about what ServiceNow does, security and remote working, what are digital workflows and why they matter, and how data is used. Paul also talks about ServiceNow’s latest eruct Rome, reducing employee fatigue, the shift towards automation, what automation will look like in the future, and how organisations ensure a seamless customer experience More about ServiceNow: ServiceNow has recently launched a new version of its industry-leading Now Platform designed for hybrid work, to unlock productivity, reduce employee burnout, and scale innovation across the enterprise. Over the last year, the new world of work has become hybrid. As a result, ServiceNow has more than doubled the features and functionality of its Now Platform to enable new ways of working for 6,900+ global customers representing more than 80% of the Fortune 500.

Ria talks with Ravit about his YouTube channel ‘The Ravit Show’ and what inspired him to transition from a finance background to the data community. He speaks about the best practices to get involved with the data and how to stand out in such a diverse environment. Ravit elaborates on the importance of networking, and from his own experience how a niche is never permanent. Ravit Jain, host of The Ravit Show and Community Manager at Packt Publishing, is an amazing personality with a love for data and interacting with people! Ravit is passionate about supporting Packt and the data science community by sharing the literary works of experts in the field and hosting “The Ravit Show”, showcasing intimate, live 1:1 interviews with key influencers and practitioners on the same.

The Importance of Building Communities through NFTs, and 'Getting Lucky' with Lucky Maneki, with Matt StreetMatt Street is a Community Ambassador for Lucky Maneki NFT. He has 20+ years of Marketing, Business Development and Operations experience.  Has worked with companies of all sizes including Fortune 500 organizations. Matt got into NFT’s through NBATopShot and found a home with the  Lucky Maneki community. Jamil Hasan is a crypto and blockchain focused podcast host at the Irish Tech News and spearheads our weekend content “The Crypto Corner” where he interviews founders, entrepreneurs and global thought leaders. Prior to his endeavors into the crypto-verse in July 2017, Jamil built an impressive career as a data, operations, financial, technology and business analyst and manager in Corporate America, including twelve years at American International Group and its related companies. Since entering the crypto universe, Jamil has been an advisor, entrepreneur, investor and author. His books “Blockchain Ethics: A Bridge to Abundance” (2018) and “Re-Generation X” (2020) not only discuss the benefits of blockchain technology, but also capture Jamil’s experience on how he has transitioned from being a loyal yet downsized former corporate employee to a self sovereign individual. With over fifty podcasts under his belt since he joined our team in February 2021, and with four years of experience both managing his own crypto portfolio and providing crypto guidance and counsel to select clients, Jamil continues to seek opportunities to help others navigate this still nascent industry. Jamil’s primary focus outside of podcast hosting is helping former corporate employees gain the necessary skills and vi