Defining Hospitality

Today’s guest is accredited by the American Institute of Architects, LEED AP, and certified with the National Council of Architecture Registration Boards. He also has over 25 years of experience with award winning projects around the world. Chris McDonough is the Principal at The Gettys Group Companies. Chris joins the host Dan Ryan to share his journey through the hospitality industry and what it all means to him.  Takeaways: Every design has a story behind it and it can transport you to a different mindset when you are there. That is part of the beauty of hospitality.Hospitality can be a form of escape from the daily lives that everyone lives. Oftentimes a change in scenery or design can really change a person's perspective or outlook.Interior Architecture is a marriage between interior design and architecture. Combining both of these creates a very successful process for designing a unique space. Not only does a space need to be beautiful, but it needs to function and work well. If it doesn’t meet both of these standards, then the space will remain empty and unused, leaving you frustrated.When you are building a hotel, you have the freedom to test it against the market knowledge and see what works as a design aspect and what doesn’t work.You want to create a space that makes guests want to come back and tell others about the amazing experience that they had and how much they loved it.When it comes to building a brand or a soft branded hotel, you want to narrow what your demographic is and if you focus on catering to the small group of people who will always return, then you will have created raving fans. Quote of the Show:3:05 “My heart’s really in hospitality mostly because of the feeling you get or the feeling that we want to give to guests and people that are experiencing the spaces we design.” Links:LinkedIn: https://www.linkedin.com/in/chris-mcdonough-aia-leed-ap-a8650211/Website: https://www.gettys.com/ Shout Outs:0:42 Wilco9:58 University of Illinois10:07 Chicago Cubs10:08 Chicago White Sox10:46 Admirals Club10:45 San Francisco International Airport10:51 Joe DiMaggio17:54 Hotel of Tomorrow18:41 John Lasseter24:41 The Farnham in Omaha25:34 Curio27:25 Roger27:25 Andrew27:26 Ron34:34 Leveque Tower34:57 Empire State Building35:09 Roger Hill35:32 Hotel Verdant53:52 BDNY Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/2pFTRNfHYaQ

Today’s guest is an entrepreneur and leader with a passion for change. He’s the host of the podcast “Scaling Culture” and the author of a couple of books - Outrageous Empowerment & Scaling Culture. Ron Lovett is the Founder and Chief Community Officer at VIDA. Ron joins the host Dan Ryan to share his hospitality journey and what it all means to him. Takeaways: When you are looking at building your business, you want to cut 10% of the company out and own 70% of that 10% that you saved for yourself. If you break down great customer service, it comes down to the ability to care for those around you and put yourself in their shoes.If you are adding new members to your team, consider trying to find out how they would react to something in the real world. This way you can see who they are as a person instead of just hiring someone because they smile and seem nice.You can’t teach empathy as a skill. It’s something that you are either born with or you won’t be able to learn the skill.Having core values as a company is incredibly important as they are your guiding light, but when it comes to interviews you don’t need to screen potential hires based on your core values. Instead you can screen for other factors.During difficult times, it’s important to look at the things that are going right and try to brighten your current viewpoint. When you design a new space, you want to create a sense of community and belonging for everyone that lives there.  Quote of the Show:10:41 “If you think what attribute drives excellent customer service,it's the ability to care for those around you to put yourself in someone else's shoes.” Links:Twitter: https://twitter.com/ronnielovett?lang=enLinkedIn: https://www.linkedin.com/in/ron-lovett/?originalSubdomain=caWebsite: https://www.vidaliving.comBook Link: shorturl.at/lnxPUPodcast: https://scalingculture.podbean.com/ Shout Outs:1:29 MIT4:12 Verne Harnish6:35 Uncommon Service by Frances Frei10:34 John DiJulius11:36 Danny Meyer11:41 Setting the Table by Danny Meyer12:11 Ashley Goodall12:15 Marcus Buckington14:17 Southwest Airlines30:46 Joyful by Ingrid Fetell Lee26:49 Jay-Z37:19 Nicole Kidman43:51 Jack Daily Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/ybZSHeGc69I

Today’s guest is an interior designer with a focus on and passionate about hospitality design. Valentina Castellon is the Principal and National Hospitality Design Leader at DLR Group based in Minneapolis. She enjoys seeing a project work its way from birth to completion. Valentina was also a Boutique 18 Inductee in 2020. Valentina joins the host Dan Ryan to share her journey and thoughts about the hospitality industry in the built environment. Takeaways: Hospitality is all about opening up your home and yourself to provide a memorable experience for anyone who stays with you. The hospitality industry is not for everyone, as it requires long hours and a lot of attention to detail, but the people who stay are bit by the “hospitality bug” and want to bring great designs to other people's lives. Whenever you think about hotel design, it might look pretty but there is a deeper meaning to it. Not only is the design aspect important, but it needs to serve a functional purpose as wellWorking in a  collaborative process allows you to get voices from multiple different avenues. This can help point you in the right direction for a design or give you more data points for what works and what doesn’t.When working on designs for different companies or spaces, you don’t want to stay stagnant. You want your designs to be different and unique to the point that people will be asking who designed rather than it being the same design over and over again.When you have an influx of demand, you have to think about the three C’s for your company; Your capacity to do the project, if it’s a creative fit for your company and if you like working with the clients.Hospitality is a space that is meant to be shared and enjoyed by others. It allows you to reach people and their feelings all over the world and not just one particular area or group. Quote of the Show:1:15 “Hospitality for me is…this idea of really opening yourself up and catering to other people.”Links:LinkedIn: https://www.linkedin.com/in/valentina-castellon-77a35650/Website: https://www.dlrgroup.com/Shout Outs:5:17 Staci Patton17:34 Dream Hotel Group17:40 Hyatt28:37 Bricklle, Miami Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/ugLkgHQK2-M

Today’s guest is a master at hospitality design. She is a 2022 Platinum Circle Inductee, as well as designing projects with major hotel brands from Four Seasons, to Fairmont, Marriott,  Ritz Carltons,  Sonesta, Hilton, Hyatt, and InterContinental, as well as independent hoteliers. Miriam Torres-Smalankas is the Co-owner and co-founder at Parker-Torres Design Inc. She joins the host Dan Ryan to talk about her journey through the world of hospitality and what it all means to her.  Takeaways: Hospitality is the relationship between a guest and host. It’s the embodiment of caring and providing a welcoming environment where you share what you have with the guest. In all projects, there will be a lot of research that you need to do. The narrative or the story of the design space will drive the rest of the project and what it will look like. Hospitality design is the mother of all designs. The influence it has stretches from corporate, to healthcare, to education and all areas in between. The people who go into the hospitality world are very passionate about what they do, they don’t do it for the money but rather the love of creating something beautiful and memorable. When looking at expanding your team, consider hiring people that are better than you. You want them to motivate you to become better at what you do. When people start off in a new venture, they might think to themselves that they are a fraud or an imposter but you have to accept that you aren’t a fraud, but rather a strong and brave individual for taking a chance. Perseverance is an important trait to have in the hospitality industry. Others may tell you a design might not work but keep trying until you get it just right.  Quote of the Show:2:21 “hospitality is the relationship between a guest and a host.”Links:LinkedIn: https://www.linkedin.com/in/miriam-torres-smalanskas-1042581a8/Website: https://www.parkertorres.com/ Shout Outs:4:37 Ken Hurd4:49 Waldorf Astoria5:19 Ritz-Carlton6:43 Barbara Parker8:29 Graham International10:18 Hyatt10:21 Fairmont Copley10:25 Marriott Marquis10:57 Henry David Thoreau12:41 University of Massachusetts Amherst12:51 MIT14:43 Hilton23:12 Cornell30:54 Alan Benjamin41:41 Lean In by Sheryl Sandberg44:51 Larry Summers44:59 Barack Obama45:02 FacebookWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/XYhAynf1VaQ

Today’s guest is a creative design sage. With more than 20 years of experience in the hospitality industry, today’s guest is truly an expert in this field. Andrew Alford is the  Founder/Owner/Designer/ Chief Creative officer/chef/cook and bottle washer of Andrew Alford Creative.  Andrew worked his way from answering phones at a high-end residential design firm to leading his own company where he gets to let his true creativity shine. Andrew joins the host Dan Ryan to talk about his journey through design and hospitality and what it all means to him. Takeaways: The real innovation in hospitality comes from the people who grew up with little to nothing to their name. People like that grow up wanting a luxurious environment and want to give that idea of luxury to everyone.Hotels should be an experience that helps lift away any suffering you have and transport you to a better state of mind. They are the backdrop to our most precious memories.The whole objective for design is not to make something look good or to be a background in a selfie. The actual point is that design should be something that makes you stop and appreciate the beauty around you and be a transformative experience in itself.A work life balance is something that is incredibly important and can help prevent you from feeling burnt out. You want to make sure that you aren’t working after your normal hours and set boundaries so that you can enjoy your work and not have it feel like a chore.When it comes to design, you want to make sure that you stand out and that you are unique. The same bland, beige and boring designs won’t get noticed. If you are going to stand out like a unicorn, stand out like a unicorn in every way.The word “interbeing” comes from a Buddaheist poet Thich Nhat Hanh. It describes the relationship between everything in the world and how it all works together in order to create the environment we see around us.Design has been so serious for many years, and it’s time that the seriousness needs to be stopped and new, creative ideas need to be implemented. Every design doesn't have to copy something else that is already out there.  Quote of the Show:15:37 “Design [is] not to make it pretty, it's not a selfie background. It's a transformative experience.”  Links:LinkedIn: https://www.linkedin.com/in/andrewalfordcreative/Instagram: https://www.instagram.com/andrewalfordcreative/ Shout Outs:4:41 Kimpton Hotels5:22 IHG9:44 Ed Labrano13:25 Raptor roller coaster14:46 SpringHill Suites by Marriott26:25 Hospitality Design Summit28:00 Alec Baldwin41:58 American Utopia by David Byrne43:18 Thich Nhat Hanh45:14 Free Think46:58 Star Trek47:09 Reasons to be Cheerful50:00 Soho House50:20 Delano50:21 Philippe Stark50:32 Ace Hotels53:10 Modern Elder Academy53:12 Chip Conley1:02:38 The Hoffman Process Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/UCzEZwSoRIU

Today’s guest is a recognized leader in domestic and international real estate, travel, lodging, and restaurant industries. He is a proven, articulate thought leader and has delivered exceptional results in the hospitality industry. Brian Quinn is the Chief Development Officer at Sonesta. Brian joins the host Dan Ryan to share what he had learned through his journey in the world of hospitality.Takeaways: In the hospitality industry, everyone works together to help achieve a goal. A great design can only come to life if someone is willing to put it in their building. If you are an owner or operator of a hotel or hospitality business, you will bring a different level of energy and care to a project. You will be more focused on the return on investment in that aspect. In 2012 the RMR Group acquired hospitality spaces, bringing a whole new level of finance and real estate expertise into the hospitality industry.During the COVID pandemic, there was a higher demand for extended stays and economy-style hotel stays as more people worked from home. The top three things that make Sonesta a good brand to join are the market availability, the access to an executive team, and the last piece is the owner lens. There are a few ways to underwrite a CapEx renovation; one is to think about what happens to your performance if you do nothing, and the other way is to check for any headroom in the market and see if you can perform better. Whether a recession comes or not, if unemployment remains low then people are going to spend their disposable income on dining, travel, and other hospitality experiences. Quote of the Show: “Whether we technically go into a recession or not, if unemployment stays low, people are going to spend their disposable income on dining out and traveling.” - Brian QuinnLinks: LinkedIn: https://www.linkedin.com/in/brian-quinn-778b9018/Website: https://www.sonesta.com/careersShout Outs: 2:26 Holiday Inn 7:17 The RMR Group10:58 Marriott11:00 IHG Hotels12:00 John Murray12:04 Keith Pierce12:06 Wyndham12:09 Red Lion 13:58 Intercontinental13:59 Kimpton Hotels14:00 Crowne Plaza14:01 Candlewood14:02 Staybridge19:26 Hilton19:27 Statler20:47 Jeremy Selman23:50 The Benjamin23:53 The Shelbourne23:57 The Gardens24:07 The James33:04 Wells Fargo33:09 WachoviaWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/dcPalDoHZPE

Today’s guest is a hospitality guru. He’s an innovative industry leader who is an architect by training as well as a raving fan of interior design. Oswaldo Barrios is the Senior Director of Design & Project Management Luxury Brands at Marriott International. After getting a degree in Architecture in Venezuela, he started from the bottom and worked his way to a very important role at Marriott. Oswaldo joins the host Dan Ryan to share more about his journey through hospitality and how he sees this industry through his eyes. Takeaways: When it comes to the hospitality industry, it’s ok to question why things are done in a certain way. This can lead to a new emergence of ideas or help to create a beautiful space. Hospitality is a combination of multiple different senses, ranging from how you feel about something and the experience that you are getting out of a space, to how the space feels and smells. It’s a very carefully done process to bring out the best in any space. Putting together a memorable space and experience is almost like being on a stage. You want to make sure that all the pieces are in the right spaces and that everyone is doing their part to make it run smoothly.There is a certain level of detail that goes into hospitality that overlaps with architecture as well. These two aspects can be combined to help create a memorable experience in a space that evokes an emotional response. It’s important for everybody to know their role in a design project and to protect that role because if you don’t then you can end up with a mishmash of ideas and the piece won’t be as creative or strong.The hardest part of any design project is getting the teams and donors to understand the non-public areas that you need to serve as a product. When it comes to working on a hotel, you develop a really strong relationship with everyone who was a part of the project. Quote of the Show:"Hospitality is a combination between what you feel and the experience that you get into the space." - Oswaldo Barrios Links:LinkedIn: https://www.linkedin.com/in/oswaldo-barrios-80407289/Website: https://www.marriott.com/default.miEdition Hotels: https://www.editionhotels.com/ Shout Outs:0:41 Ian Schrager0:52 Edition Hotels5:54 Grammercy Park Hotel22:04 Mies van der Rohe48:49 Arne Sorenson 51:22 StarwoodWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/9iPo9CrVjPk

Today’s guest is a hospitality champion and an ingenious thought leader. He is a lifestyle hotel advisor and entrepreneur. Jeremy Selman is the Principal at Fishtown Collective and HN Capital Partners. Jeremy is breaking the mold of luxury for hospitality and wants to give each guest an experience that is unique to them and brings a smile to their face. Jeremy joins the host Dan Ryan to share his thoughts about the hospitality industry and what it means to him. Takeaways: In hospitality, you are touching upon all human needs. In a hotel, you are given the opportunity to provide a holistic experience to every guest in a way that dining can’t reach.The traditional standard of luxury was where the brand defined what luxury was and delivered that in a formulaic way. Jeremy is focusing on the ability to read a guest and understand what will make them smile. A hotelier is similar to a conductor or producer on a movie set in the sense that they manage the big-picture items going on. Hoteliers' taste often changes with age as well, so you shouldn’t base your designs on taste at the exact moment. Being a hotelier requires a high level of collaboration in order to make sure everything runs smoothly. If everyone isn’t on the same page or rowing in the same direction, then the end goal can’t be achieved. In the hospitality industry, you can’t be afraid to try new ideas. Not everything will work, but it’s worth pioneering and trying to see if there is a new way to uplift an old project or create a new idea from scratch. When going into a new market, you have to really believe that you can get people to buy into what you are presenting and reach the goal of having a beautiful space that all can enjoy. Jeremy is excited about the challenge of balancing technology and service in the hospitality industry.  Quote of the Show:“I think culture is something that needs to be openly spoken about and talk.” - Jeremy Selman Links:LinkedIn: https://www.linkedin.com/in/jeremy-selman-1900b68a/Website: https://hncapitalpartners.com/Instagram: https://www.instagram.com/jselmannyc/?hl=en Shout Outs:6:13 The Nomad6:22 The Line in DC and LA15:18 Hotel Per La15:23 Adam Sydenham 21:01 Danny Meyer29:30 Scott Rudin28:23 Daniel Del Olmo38:45 Vipin Nambiar43:48 Michael Eisner44:08 Gary Berman44:09 Berman Falk52:52 Amazon52:53 Jeff Bezos53:20 Mark ZuckerbergWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube: https://youtu.be/OfOIMtOULNw

Today’s guest is an expert in conducting the symphony of insanity of what it takes to open a hotel. He’s a hospitality leader in the Luxury, Full Service, Select Service, Branded, and Independent hotel spaces and is well-versed in the various needs and variables in all sectors. Scott Hammons is the President of Design and Construction of HEI. Scott joins the host Dan Ryan to share his journey through the hospitality industry and what it all means to him. Takeaways: The way the market is right now if a hotel is going to acquire that is because there is room to improve the hotel or reinvent it. This can happen when a branded hotel gets bought by another company or when it goes independent.First-party project management is a term that Scott has coined to describe his new company, Ground Floor Hospitality. It’s a subsidiary of HEI but he refers to it as “first-party project management” because he oversees the whole project rather than someone he is not affiliated with.The hospitality industry is such a dynamic industry. It evokes so many different emotions and uses all 5 senses in order to create an unforgettable experience.Being in an entrepreneurial environment allows for more flexibility for new operations and provides room for growth in process improvements.  Scott is excited about the diverse opportunities in the hospitality industry. There are many different aspects of hospitality that you can branch into and each project is its own experience. You want to find a space where when you go to work every day, it doesn’t feel like a typical work day or feel draining. You want to work in a place where you find yourself being passionate about what you do. If you are a mentor, you want to prepare your team leaders or other people in your company for a meeting they are about to walk into but still make them walk in the meeting. This will help them to prepare and feel more comfortable for what will happen during that time.  Quote of the Show:“There's no business like the hospitality business.” - Scott Hammons Links:LinkedIn: https://www.linkedin.com/in/scottkhammons/Website: https://www.heihotels.com/ Shout Outs:0:51 Aaron Anderson1:35 Josh Pearlman15:02 Mohawk Mountain House17:40 Kimpton17:47 Schrager19:35 Marriot29:19 Mark Wilson29:20 Yoko Ishihara33:05 Clark Henrati49:51 Christopher Nassetta51:42 Avengers Infinity War Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube: https://youtu.be/rnnG9aI3BY0

Today’s guest is a hospitality hero to many in the industry. She is highly skilled at architectural design and believes good design is good business. Kavitha Iyer is the Head Of Design Strategies for the Americas 14 out of the 17 global brands at InterContinental Hotels & Resorts. Kavitha joins the host Dan Ryan to share her journey through hospitality and what it all means to her.  Takeaways: Just because something has been done before doesn’t mean that it’s right. Different people can have different ideas and you can always improve upon something that has already been done. It’s important to make your designs feel like they enrich the lives of those who come into the space and also find a way to give back to the community that is hosting your space.When you are living in a community, you are not just a guest but you are a part of the community and you welcome others in as well. Hospitality is being generous with your time and sensibilities. Doing this will bring joy to those around you that you can notice in the little moments by their smile or by helping them discover something new. You want to make people feel like they are wanted. It’s more than just making them feel relevant, you have to make them feel like they are special as they walk through the door.In the Indian culture, there is a phrase “Atithi Devo Bhava” which means “Guest is God”. This speaks to hospitality is built into the Indian culture and something that all hotels and restaurants can take note of. You want to think about what you bring to the table in terms of design and how unique it is. The more unique your style is the more likely you are to find a place that will appreciate that. Quote of the Show:16:10  “I think that's what hospitality is, you are generous with your time and you're generous with your sensibilities.” Links:LinkedIn: https://www.linkedin.com/in/kriyer1/Website: https://www.ihgplc.com/en/ Shout Outs:3:50 University of Madras22:17 Damon Lawrence30:17 Frank Lloyd Wright35:11 Plato’s Republic52:19 David Bowie Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/8mqzEwb0eJA