Defining Hospitality

Joining us on this week’s episode is a talented and award winning  designer whose creativity defies the boundaries of the industry. She’s a frequent contributor to Hotel News Now and a recurring speaker at industry events who has been recognized as one of Hotel Management’s Top 30 Influential Women in Hospitality. Welcome to the show, Principal and Managing Director at Pierre-Yves Rochon, Amy Jakubowski! Amy sits down with boat Dan Ryan to discuss what it means to design spaces, the attributes of successful design teams, and what it means to understand the why. Takeaways: For Amy, hospitality is about creating, defining, and enriching the human experience. Every location has a unique culture, and good hospitality creates a human connection that highlights those attributes. In the hospitality industry, you need to be able to hustle. As a leader, you’ll find yourself having to manage people and address their needs, all while balancing the design work for your clients. Being able to adapt quickly is a necessary skill.When designing across any medium, you need to understand the why. Why are you doing this, why are you doing it this way? You can’t challenge convention unless you understand why it was there in the first place. Designing a space goes beyond visual aesthetic, but to every element of the human experience. You need to consider elements like where luggage goes, how people move through the hallways, and the overall function of the space. When designing a space with a Michelin Star chef, you are not designing for them, you are designing an extension of them. You are creating the theater in which their dishes are presented, and all elements must reflect this. Creating a successful design team requires members with more than just a strong portfolio. Good team members are collaborative, have a positive outlook, and are helpful and encouraging. One application of design that is often scarce in hospitality is hospital design. To create more welcoming and healing spaces, hospital designers should work in tandem with hospitality designers. Quote of the Show:“You can’t challenge the system unless you know why it was there to begin with.” - Amy JakubowskiLinks:LinkedIn: https://www.linkedin.com/in/amy-jakubowski/ Website: https://www.pyr-design.com/en/ Publications:https://ishc.com/wp-content/uploads/Amy-Jakubowski_HNN.pdf https://www.costar.com/article/1391676743/5-fashion-trends-translated-to-hotels Shout Outs:08:10 - Julia Monk: https://www.linkedin.com/in/julia-monk-faia-fiida-noma-2aa11711?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B8jYgH4ofSpi9Z%2BLl7kjATg%3D%3D 08:28 - Hank Brennan08:30 - Peter Gorman08:31 - David Beer16:26 - The George V Hotel16:30 - The Ritz London17:34 - The Jade Signature20:05 - Boucheron20:06 - Chopard21:18 - The Inn At Little Washington22:54 - Perkins&Will26:22 - The Waldorf Astoria NYC26:31 - The Waldorf Astoria Lusail DohaWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/YouTube: https://youtu.be/V49NNZCG3jg 

Sitting down with us for this week's episode of Defining Hospitality is someone who is highly skilled in modern furniture, retail, and textiles. As the recipient of an honorary doctorate from the NY School of Interior Design, he is revamping the furniture design industry. Our guest this week is the Executive Chairman of Crypton Fabrics, Former CEO of Design Within Reach, and the President and CEO of Heller, John Edelman! Host Dan Ryan talks with John to dive into the intricacies of modern furniture design, the importance of telling an authentic story, and the main requirements when designing for the hospitality industry. Takeaways: For John, hospitality is how you would like to be treated as a guest in someone else's home. To put this in action, all guests at the stores he oversaw were given a water when they walked in as a welcome gift. Delivering good service goes beyond just creating a welcoming interaction, you need to apply that service to what the client really wants. You may have given them great service, but if it was service they didn’t want, you’ve only lengthened their journey.  When you design an experience with furniture you need to tell an authentic story. Knowing the stories of the furniture and the way it’s presented reinforces the rest of the experience that has been created.  If you can speak in superlatives and tell the truth, you’ve won. When building an authentic brand, start with a true statement, explain it, and be very honest about it. Once you’ve identified your statement, expand upon it. When designing furniture for the hospitality industry, there are three main requirements. Your product must have fantastic and fresh design, it must be in stock and readily available, and it needs a sustainability story. When designing furniture, you need to have a sustainability story. For Heller products there is a multi pronged approach. Their furniture is long lasting and 100% recyclable by design. Should you wish to part with your piece, they will take back and recycle it.When implementing hospitality in a retail environment, encourage employees to ask questions to address customer needs. If you're practicing the concept of hospitality, you're never selling anything. You're defining a need and then servicing it.Quote of the Show:“If you're practicing the concept of hospitality, you're never selling anything. You're defining a need and then servicing it.” - John EdelmanLinks:LinkedIn: https://www.linkedin.com/in/john-edelman-4361a012/ Website: https://hellerfurniture.com/ Shout Outs:00:32 - New York School of Interior Design06:13 - Be Original Americas08:00 - Aloft Hotels10:23 - John McPhee: https://www.linkedin.com/in/john-mcphee-a3a80418/ 14:01 - John Edelman New York Times Article: https://www.architecturaldigest.com/gallery/design-within-reach-chris-hardy-slideshow 25:12 - Hlynur Atlason: https://www.linkedin.com/in/hlynur-atlason-4770a66/32:00 - Savannah College of Art and DesignWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

While amenities play a role in satisfying customers, true hospitality grows from your team. Our guest this week is on a mission to build things that last, and create places with soul and purpose that leave lasting memories. She grew up in the hospitality industry and is responsible for some of the most iconic hotels in New England. Joining the show this week is Founder and CEO at Main Street Hospitality Group, Sarah Eustis! Host Dan Ryan interviews Sarah for a masterclass on creating memorable experiences where she shares how to empower your employees, creating consistent levels of hospitality, and how to go the extra mile to wow customers. Takeaways: For Sarah, hospitality means creating a sense of both belonging and connection. True hospitality comes not from complimentary breakfasts or high thread count sheets, but a feeling of welcome in your guests. Satisfaction can be hard to measure, but the most effective methods are reviews and return rates. A good review means a customer had a great experience, and a high return rate means they are choosing you over the numerous other options available. While you may offer hotels that vary in price point, that doesn’t mean they need to vary in the level of hospitality. A more expensive hotel may have more amenities, but the level of service, care, and hospitality the staff provide should be the same across the board. While a standard operating procedure is essential to running a business, it can create a rigid experience for guests. If you empower your staff, and allow them to break SOP without permission, they can create a better experience for your guests.When amenities are unavailable to guests, using words like “unfortunately” focus the guest on the negative aspect of the service you are trying to provide. Instead, using the phrases like “I wish I could” make the guest feel like you are on their side. When assessing new business partners, they need to pass the like, trust, and respect filter. The deal may look good on paper, but if you and a potential client don’t like each other, trust each other, and respect each other, it won’t be fully beneficial. A truly luxurious experience revolves around personalized experiences. At the Canoe Place, rooms come set to the guests requested temperature, mini bars are pre stocked with their favorites, and turndowns are done to reflect the side of the bed they sleep on.Quote of the Show:“The hospitality isn't better or worse depending on the price or the level of luxury of a hotel.” - Sarah EustisLinks:LinkedIn: https://www.linkedin.com/in/sarah-eustis-4a41198/ Website: https://www.mainstreethospitalitygroup.com/ Shout Outs:Mario Arakelian: https://www.linkedin.com/in/mario-arakelian-041b277/ Will Guidara: https://www.linkedin.com/in/will-guidara-b64952243/ Unreasonable Hospitality: https://a.co/d/iP1aekh Andrew Benioff: https://www.linkedin.com/in/llenrockgroupbenioff/ Independent Lodging Congress: https://ilcongress.com/Henson Shaving: https://hensonshaving.com/Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/YouTube : https://youtu.be/pqCrXltcvdM

Checking in for today’s episode of Defining Hospitality is a passionate member of the hospitality space who sees design through a unique lens. She’s a design maven who flawlessly utilizes her skills for business development. Joining us today is Associate, and Director of Business Development at Looney Associates, Molly McDonald. Molly joins host Dan Ryan to share her journey from Designer to Director, explore hospitality as a sense of community, and explain why you’re never stuck in one bucket in the industry.  Takeaways: For Molly, her definition of hospitality has changed with her career. When she started, hospitality was a space she designed within. As her career progressed, hospitality began to evolve into a feeling of community, highlighting the importance of collaboration. As a young designer you may feel worried about getting stuck in one place for too long. You’re not limited to one path, but a change doesn’t need to come externally. If you vocalize your wants to your company, you can find a fulfilling change internally. Every client facing business relies on strong customer relationships, and hospitality is no different. In the hospitality design industry, client relationships can last up to 5 years, and you need to be prepared to work with that client for a long time frame. If you’re looking to get into business development, having a strong design background is crucial. To effectively sell, you need to know what you’re selling, and be able to speak to nuances in schedules, processes, vendors, and more. While there are many talented driven designers out there, there are only a handful of lead designer roles at firms. For designers looking for other high caliber roles, business development allows you to both utilize your design skills, and drive growth for your firm. While Revit and BIM may feel like overkill on some projects, they provide value in communicating ideas to clients. 3d renders give a better sense of the project to decision makers who aren’t familiar with reading floor plans. Hospitality design has gotten more and more intricate. More frequently, designers are interacting with architects at early stages, and providing the lens of hospitality to non-traditional projects like senior living facilities and social clubs. Quote of the Show:“I've always loved getting to know everybody and I didn't realize that I could turn that into my job.” - Molly McDonaldLinks:LinkedIn: https://www.linkedin.com/in/molly-mcdonald-5ba68b38/ Website: https://www.looney-associates.com/ Email: mollym@looney-associates.com Shout Outs:Southern Living MagazineHeather O'Sullivan: https://www.linkedin.com/in/heather-o-sullivan-1a33b5b/ James Looney: https://www.linkedin.com/in/james-looney-209a15a/John Nelson: https://www.linkedin.com/in/john-nelson-66358514/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Today’s guest is an expert in the hospitality industry who has established his firm as the 3rd most successful US brokerage firm within the hospitality industry. He’s the host of the weekly series Teague Walks and Teague Talks where he focuses on outstanding properties and the people behind them. Joining the show this week is President & CEO at Hunter Hotel Advisors, Teague Hunter. Teague sits down with Host Dan Ryan to discuss how he got started in hospitality, the challenges of operating a hotel, and how Private Equity firms changed the hotel landscape.Takeaways: Most people view hospitality either on the operations and service side, or the physical buildings side. For Teague, hospitality is a way of life. It’s what he was raised in, and is something he has built a life and career in. When Private Equity firms started investing in hospitality, it changed the landscape. To investment firms, properties became a number on a spreadsheet. Where PE firms faced their biggest challenge was understanding the operational nuances of hotels. As hotels have evolved to include rooftop bars, bistros, and restaurants, assessing value gets more complicated. However, by bundling those assets together, you can purchase them for a 6-7% cap rate, rather than a 10+% cap rate separately.  Typical investment properties like office space or multifamily units offer fairly straight forward investments. Hotels offer more revenue, but require a higher level of operational talent. Good operators can make a hotel, while bad operators will break one. Hotels are not cookie cutter, and there is no reason their management should be either. Each hotel will have a regional aspect to it, and when looking to invest in a hotel, you need to pair with management that can support those attributes. While investors are responsible for managing the bottom line, success starts with your employees. Employees are your number one customer, and if you take care of your people first, it all trickles down after that. While Hunter Hotel Advisors has grown as a business, it remains a family business with a core focus on its people. Their culture of teamwork and open communication has fostered an environment of success. Quote of the Show:“We can speak to Wall Street, our DNA is in Main Street.” - Teague HunterLinks:LinkedIn: https://www.linkedin.com/in/teaguehunter/  Company website: https://www.hunterhotels.net/  Youtube: https://www.youtube.com/@TeagueTalks  Shout Outs:Glenn Haussman: https://www.linkedin.com/in/glennhaussman/ Danny Meyer: https://www.linkedin.com/in/dhmeyer/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/YouTube :https://youtu.be/p7vNlBjNTV4 

On this episode of Defining Hospitality we’re shining a spotlight on the work of a previous guest and fellow hospitality podcaster. Josiah Mackenzie is the publisher of Hotel Operations, and the host and writer of the Hospitality Daily podcast and blog. We’re excited to share this compilation episode with recent interviews from Josiah’s podcast. The guests featured today are CEO & President of Four Sisters Inns Tamara Mims, General Manager at the Enso for Kimpton Hotels Marlon Smith, Founder of The June Britt Morgan-Saks, and VP of Strategic Growth at eBerry by Nordic Choice Hotels Christian Lundén. We hope you enjoy. Tamara Mims: “Don't nickel and dime your guests.”Key Takeaway: Complimentary amenities go a long way in increasing the value a guest has at your establishment. The hotels Tamara works with often offer complimentary wine and cheese, parking, internet, and even bicycles for guests to enjoy. While you need to increase room rates to balance out expenses, offering these amenities makes guests feel special.  Episode: https://podcast.hospitalitydaily.com/2103299/12407793 LinkedIn: https://www.linkedin.com/in/tamaramims/ Company: https://www.foursisters.com/ Marlon Smith: “We are ambassadors.”Key Takeaway: In the hospitality industry, you get to be an ambassador for your local community. You should be providing your guests with the keys to the local experiences that highlight the culture and history of your area. Ultimately, you want your guests to be as excited about the area as you are. Episode: https://podcast.hospitalitydaily.com/2103299/12198882 LinkedIn: https://www.linkedin.com/in/marlon-smith-5329a856/ Company: https://www.ihg.com/kimptonhotels/hotels/us/en/reservation Britt Morgan-Saks: “Lessons for hospitality from NYC nightlife.”Key Takeaway: The “vibe” and feeling of a space is what will ultimately make repeat guests out of first-timers. That magical, exciting, energetic feeling is the most important aspect, but replicating it at scale can be difficult. You can’t be everywhere at once, so hiring people who can bring the same energy and experience is crucial. Episode: https://podcast.hospitalitydaily.com/2103299/12158043 LinkedIn:https://www.linkedin.com/in/britt-morgan-saks-93506253/ Christian Lundén: “How we are providing hospitality outside the walls of our hotels.”Key Takeaway: Your most frequent guests may only spend 60 days at your location, and creating that feeling of hospitality for the rest of the year is a challenge. To address this Christian’s company created a “hotel feeling” service that provides cleaning, bathrobes, soaps, and more directly to your house. Episode: https://podcast.hospitalitydaily.com/2103299/12268901 LinkedIn: https://www.linkedin.com/in/christian-lund%C3%A9n-64180a25/ Company: https://www.nordicchoicehotels.com/ Josiah’s Links:LinkedIn: https://www.linkedin.com/in/josiahmackenzie/ Hotel Operations: https://hoteloperations.com/Hospitality Daily: https://www.hospitalitydaily.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Today’s guest is an innovative industry leader, who is responsible for leading Woodbine's investment strategy across all asset types. Please welcome to the show, Dupree Scovell! Dupree is the Managing Partner and Chief Investment Officer at Woodbine Development Corporation, and he joins the host Dan Ryan to share his view on hospitality and how his journey brought him to where he is now. Takeaways: For Dupree, hospitality comes from a deep spiritual state. It is something that can extend to everyone in every aspect of our lives. It’s not just something that you extend to someone staying in a guest room.In any industry, you will never be able to go without some sort of conflict at some point. Even when that happens, it’s important to handle yourself by looking for common ground and make sure to avoid looking at it as a zero sum game.There are 5 core values that Dupree’s company lives by; Relationships, Effort, Accountability, Conviction and Humility. At the end of the day, humility and relationships are the most important aspects for Dupree.When looking ahead for your company, you want to consider what you are building for and what the ultimate goal is in the end. It’s not always about being the biggest company but sometimes it’s about enduring as a company.If there is any sort of conflict within your company, you will end up going back to your values and those will help you determine the solution.For the future, Dupree takes a methodical and intentional approach rather than letting what others are worrying about get to him and affect his view. If Dupree could go back in time to talk to his younger self, he would give him the advice that his identity isn’t just his grades or the sports he has played, but rather the person he is at his core. Quote of the Show:2:39 “Hospitality is a deep spiritual value.”Links:LinkedIn: https://www.linkedin.com/in/dscovell/Website: https://www.woodbinedevelopment.com/Shout Outs:06:27 Greg Massey06:29 First United Bank13:19 Hunt Companies18:18 Trammell Crow18:19 Bob Sulentic18:26 CBRE23:43 Hyatt23:47 James Franque27:35 Small Giants by Bo Burlingham28:49 Paul Quinn College28:57 Dr. Michael Sorrell30:07 Dallas Independent School District30:12 Hillcrest High School31:19 Scovell ScholarsWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/YouTube : https://youtu.be/8V99CaAcEUY

Today’s guest disrupted the hospitality industry twice, and he took an inner city motel and turned it into the 2nd largest boutique hotel brand in America. He was once the global head of hospitality at AirBnb. Please welcome to the show, Chip Conley! Chip is the Founder of the Modern Elder Academy and the Author of the book Emotional Equations. Chip has also received the Pioneer reward, the highest honor in hospitality. He joins the host Dan Ryan to talk about the meaning of hospitality and how he sees it through his lens.Takeaways: The core feeling of hospitality is having the feeling that something is delivered to you rather than for you. It’s a combination of the science of service and the art of hospitality.Through Chip’s perspective, the saying isn’t “you are what you eat” but rather “you are where you sleep”. In thi case, you want to provide your guests with a great experience and comfortable and relaxing spot for them to sleep in.When you look at your business from an outside perspective, you want to really think about how you are operating your business in a way that elevates you or differentiates you from the rest.Rather than staking your claim on something others do and you claim you do it better, you should really focus on what makes you different from everyone else and maximize it.When it comes to being a great leader, psychology can be one of the greatest strengths that you can have. Oftentimes, when people reach their midlife point they lose their purpose in life and what their goal is. Chip seeks to help people find the purpose that they once had and reinvigorate their life. Quote of the Show:5:01 “Service is really a science, but hospitality is an art.” Links:Twitter: https://twitter.com/ChipConleyLinkedIn: https://www.linkedin.com/in/chipconleysf/Website: https://www.modernelderacademy.com/Book Link: https://www.amazon.com/Wisdom-Work-Making-Modern-Elder/dp/0525572902https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261Shout Outs:1:43 The Hotel Phoenix4:43 Danny Meyer5:22 Hospitality Quotient8:02 Rolling Stone Magazine8:58 Hotel Vitale9:08 Dwell Magazine9:10 Real Simple Magazine9:34 Ian Schrager9:35 Kimpton11:52 Peter Drucker13:32 Brian Chesky25:38 Hilton25:39 Marriott26:43 Man's Search for Meaning by Viktor Frankl40:17 Andrew Alford45:52 The Good Life by Dr. Bob Waldinger50:36 American Prometheus: The Triumph and Tragedy of J. Robert Oppenheimer by Kai Bird50:43 Cormac McCarthy56:28 10,000 Waves1;01:50 Oscar WildeWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/i_sah7Jx150

Today’s guest is passionate about travel, art, history, and horseback riding. She authored her masters thesis toward a study of the intersection of advocacy, historic preservation, and architecture and has completed hotel renovations nationwide from conception through close-out. Please welcome to the show, Shannon Seay! Shannon is the Partner and Project Director at H-CPM, and the founder of an industry Networking Collective. Shannon joins the host Dan Ryan to share her thoughts on the hospitality industry. Takeaways: The core idea of hospitality is about crafting a community that is inclusive where people are excited to take part in it. It is the difference between place making and space making.Every single thing in each of our lives has helped us to develop the perspective that we hold, and it’s the job of the professionals in the hospitality industry to put that together.When someone is staying at any place that is in the realm of the hospitality industry (hostel, hotel, motel), they are home away from and finding a place to rest.Rest necessitates comfort, and you can’t truly be comfortable if you are in a place that doesn’t speak to you.A successful team isn’t a team that has no problems, but rather a team that solves its problems efficiently, coherently and in a professional manner. This applies to all industries as this will make a team act as a better unit.Core values for your company aren’t something that are just written up and put on a piece of paper or a website to get a new deal. They are values that each and every team member really needs to embody and represent.Everything comes down to a collaborative discussion. When it comes to the custom design space, there are a lot of different people that are involved in that aspect so it’s important to get everyone on the same page, even if that means compromising somewhere.Quote of the Show:1:54 “To me, hospitality is placemaking.”Links:LinkedIn: https://www.linkedin.com/in/shannon-seay-28160532/Website: https://h-cpm.com/Shout Outs:4:42 Hersha Hospitality Management6:56 Radio Kismet6:58 University of Pennsylvania Law School11:31 Damon Lawrence11:32 Homage14:16 ILC 14:50 Andrew Benioff19:23 Justin Chace19:39 Steve Siegel24:57 Small Giants by Bo Burlingham25:02 Ani DiFranco26:27 Daniel del Olmo 26:29 Sage27:15 Will Guidara 34:59 The Irish Cottage Inn37:35 1 Hotel39:13 Good Shepherd41:05 Chip Conley41:08 Modern Elder AcademyWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/YouTube : https://youtu.be/B5iqc9TS68Q

Today’s guest uses the spaces he creates to tell a story, all while re-imagining the visual landscape through stylish, spirited and sophisticated design. Currently, he is working on a diverse array of residential and commercial projects, including high profile hotels, restaurants, and retail. Please welcome to the show, Dan Mazzarini! Dan is the Owner and Creative Director at BHDM Design. He joins the host Dan Ryan to share his views on the hospitality industry and what it means to him. Takeaways: Hospitality boils down to two key components; Anticipating the guests needs and exceeding their expectations. Without these being in place then it is not true hospitality you are delivering.The longer that Dan has spent in the design field, the more he has realized that it is more of a service field. It’s all about the end user and the notion of trying to meet their needs while going above and beyond what they expect. While working at Ralph Lauren, Dan spent time helping people with their apartments on the weekends. During this time he discovered that not only does he like retail, but he was also enjoying the relationships with personal clients. One thing that holds people back from following their dreams is their fear. But if you think about the worst case scenario for starting your own business, it’s worth the risk to try and venture out on your own.Don’t be afraid to ask for the better option or to underscore the importance or value of something that is authentic. This will help set you apart from the rest of the designers as no two people will have the same idea of authentic design.It’s important to evolve your business as time goes on. Don’t be afraid to take a chance and work on a project that is unfamiliar to you as it can help you grow in a tremendous way.Designers for hospitality are in the business of building spaces for people to come together and experience the physical environments around them.Quote of the Show:3:19 “I think [hospitality] is really about two small things. One is anticipating needs and the second is exceeding expectations.”Links:LinkedIn: https://www.linkedin.com/in/dan-mazzarini-95553117/Website: https://www.bhdmdesign.com/archivebydm.comInstagram: https://www.instagram.com/danmazzarini/?hl=enhttps://www.instagram.com/archivebydanmazzarini/?next=%2FShout Outs:1:21 The Virgin hotel1:22 Ritz Carlton1:34 Eventi Hotel5:51 Ralph Lauren6:32 Kramer Design6:35 Robin Kramer6:35 Philip Rosenswag7:30 Michael Kors7:47 Macy’s7:48 Bloomingdale’s10:05 Jennifer Lopez10:06 Water Work Studio10:10 Movado Watches10:12 Shiseido Cosmetics13:20 Trading Spaces13:24 HGTV13:47 The Lion15:43 Lord’s South Beach20:43 Brimfield Flea Market23:14 Wheel of Fortune42:19 the Brian Paul HotelWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419YouTube : https://youtu.be/QOwxtAmhkxs