Defining Hospitality

How Can Las Vegas Serve as the Ultimate Architectural Laboratory?In this episode of Defining Hospitality, Dan Ryan sits down with Glen Noack, an accomplished architect and associate professor at the University of Nevada, Las Vegas (UNLV), to dive into Glen's extensive experience in architecture and hospitality design. They explore various aspects of radical innovation within the built environment, the unique opportunities Las Vegas offers as a 'living laboratory,' and Glen's involvement in fostering creative design through competitions like Radical Innovation.Takeaways:Las Vegas is a learning environment. The city serves as an inspiring backdrop for architectural students who can directly interact with cutting-edge designs.Las Vegas’ hospitality goes beyond traditional assumptions. Hospitality design is evolving to include educational and community-focused projects, not just hotels and casinos.The emotional impact is vital. Emotional resonance in architecture is as vital as functional possibility, and this dual focus is a core aspect of education in Las Vegas.Virtual Reality is architecture’s future. The integration of AI and virtual scanning technology in design education provides unique opportunities for creating interactive project models.Community collaboration opens pathways. Collaborations between universities and industries open pathways for projects that transcend traditional hospitality and influence community development.Quote of the Show:“There isn’t a formula on how to teach this… if it becomes formulaic, it can’t produce the same aha effect.” - Glenn NowakLinks:LinkedIn: https://www.linkedin.com/in/glenn-nowak-phd-a96117105/  Company website: https://aeroai.io/  Shout Outs:1:12 - University of Nevada, Las Vegas (UNLV) https://www.unlv.edu/1:30 - Radical Innovation https://www.radicalinnovation.com/1:49 - The Flamingo Las Vegas https://www.caesars.com/flamingo-las-vegas1:49 - M Resort https://www.themresort.com/1:49 - Caesars https://www.caesars.com/18:20 - Learning from Las Vegas (Book) https://mitpress.mit.edu/9780262720069/learning-from-las-vegas/ 26:40 - The Sphere https://www.thesphere.com/28:13 - Madison Square Garden (MSG) https://www.msg.com/28:20 - James Dolan https://www.sphereentertainmentco.com/leadership/james-dolan/ 28:30 - New York Knicks https://www.nba.com/knicks28:50 - Phish (band) https://phish.com/29:02 - Luxor Las Vegas https://www.luxor.com/38:53 - Hard Rock https://www.hardrock.com/39:13 - The Mirage https://casino.hardrock.com/las-vegas 44:08 - Aero AI https://aeroai.io/52:27 - Revit (Autodesk) https://www.autodesk.com/products/revit/52:27 - SketchUp https://www.sketchup.com/62:30 - Jacques Derrida (philosopher)62:50 - Clark County School District https://www.ccsd.net/63:50 - Tesla (tunnels) https://www.tesla.com/🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Can empathy, curiosity, and a willingness to run toward the fire reshape how leaders design experiences, and careers, in hospitality?In this episode of Defining Hospitality, Dan Ryan sits down with Chelsea Hershelman, VP of Design and Development at Coral Tree Hospitality, to unpack hospitality as an empathetic act and leadership as influence, not authority. From designing for neurodiversity and stressed-out arrivals to taking leaps of faith across a non-linear career path, Chelsea shares how curiosity, courage, and human-centered thinking drive better spaces, stronger teams, and more meaningful guest experiences, without needing perfect credentials or traditional titles.Takeaways:Hospitality starts with empathy, not aesthetics. Great experiences are built by considering the full ecosystem and designing for emotional states, not just how a space looks in photos.The most effective leaders rely on influence, not authority. By building relationships, using humor to help teams “unclench,” and knowing when to listen versus decide.Curiosity beats credentials every time. A background in art history, procurement, and project management became an asset, not a liability, because transferable skills opened doors others never saw.Running toward problems builds momentum and trust. Reframing crises as opportunities to shine, and celebrating quick wins can energize complex projects and establish you as someone who thrives in the arena.Balance isn’t static, it evolves. Sustained leadership requires knowing when to push and when to “take a knee,” prioritizing physical and mental health, and giving yourself grace as your definition of success changes over time.Quote of the Show:“To lead by influence is listening, staying curious and asking good questions.” - Chelsea HershelmanLinks:LinkedIn: https://www.linkedin.com/in/chelsea-hershelman-a0639656/  Company website: https://www.coraltreehospitality.com/ Shout Outs:3:27 - Coral Tree Hospitality https://www.coraltreehospitality.com/ 19:47 - Ace Hotels https://acehotel.com/ 20:43 - NEWH https://newh.org/ 20:48 - Colorado Hotel & Lodging Association https://www.chla.com/ 25:44 - The National Park Service https://www.nps.gov/index.htm 29:01 - Brené Brown https://brenebrown.com/ 29:56 - The Rotary Club https://www.rotary.org/en 32:57 - Daring Greatly https://brenebrown.com/book/daring-greatly/ 33:06 - Theodore Roosevelt https://www.whitehousehistory.org/bios/theodore-roosevelt 44:40 - Outbound Hotels https://outboundhotels.com/ 53:51 - Hilton https://www.hilton.com/en/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Can exploration, storytelling, and service to others redefine what hospitality really means and why does it start at home?In this episode of Defining Hospitality, Dan Ryan sits down with Richard Wiese, President of The Explorers Club, Emmy Award–winning TV host, and lifelong explorer. Their conversation spans far beyond travel, unpacking hospitality as a human instinct rooted in curiosity, generosity, and connection. From backyard foraging mishaps to Apollo astronauts’ moon-bound navigation, Richard shares how exploration, conservation, and volunteerism shape leadership, culture, and meaningful guest experiences, without relying on luxury or exotic destinations.Takeaways:True hospitality is expressed through universal human languages, food, music, nature, and storytelling, rather than thread count or material luxury.Exploration isn’t about distance; it’s about curiosity. You don’t need Everest or the Serengeti to explore, birding in a city park or foraging in your backyard can spark the same sense of wonder and connection.Leadership means amplifying others, not yourself. Through initiatives like Explorers Club 50, you can challenge leaders to shift from “look at me” to “look who I found,” using their platforms to spotlight emerging changemakers.Small, consistent service creates outsized impact. Whether dedicating 5% of your time to volunteerism or starting a local composting effort, sustained small actions, modeled by Richard and Nikki Wiese, can scale into global change.Everything has a story, from a pencil to a hotel lobby; sharing those narratives authentically deepens emotional connection and transforms experiences into lasting memories.Quote of the Show:“Part of the perspective of exploration is also seeing something that you've seen often through a new set of eyes." - Richard WieseLinks:LinkedIn: https://www.linkedin.com/in/richard-wiese/  Instagram: https://www.instagram.com/richardwiese/?hl=en Born to Explore Website: https://www.borntoexplore.net/ The Explorer’s Club Website: https://www.explorers.org/ Shout Outs:4:11 - Apollo 13 https://www.imdb.com/title/tt0112384/ 4:28 - Neil Armstrong https://www.nasa.gov/humans-in-space/astronauts/former-astronauts/former-astronaut-neil-a-armstrong/ 6:04 - Mount Kilimanjaro https://www.climbing-kilimanjaro.com/ 8:45 - National Geographic https://www.nationalgeographic.com/ 8:58 - Jane Goodall https://janegoodall.org/ 11:01 - Buzz Aldrin https://www.nasa.gov/wp-content/uploads/2016/01/aldrin_buzz.pdf 11:06 - Prince Albert of Monaco https://www.palais.mc/en/princely-family/h-s-h-prince-albert-ii/biography-1-5.html 13:19 - Brown University https://www.brown.edu/ 23:09 - The Emmys https://theemmys.tv/ 31:00 - Rolex https://www.rolex.com/en-us 31:02 - Microsoft https://www.microsoft.com/en-us 31:27 - Armani Hotel, Dubai https://www.armanihotels.com/en/hotels/armani-hotel-dubai/ 33:37 - The Eiffel Tower https://parisjetaime.com/eng/culture/la-tour-eiffel-p3486 41:41 - The James Beard Foundation https://www.jamesbeard.org/ 42:53 - The Africa Foundation https://africafoundation.org/ 44:13 - Abercrombie and Fitch https://www.abercrombie.com/shop/us 49:17 - BBC https://www.bbc.com/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this engaging discussion, John Duffield, a healthcare innovator and founder with a focus on AI and biometrics, explores the future of hospitality. He introduces the concept of 'living intelligence,' where environments adapt in real-time to guest needs. John emphasizes the interplay between hospitality and healthcare, advocating for personalized experiences through data sharing. He also highlights potential pilot projects in boutique hotels and the transformative role of wellness scores in redefining guest loyalty. Expect cutting-edge insights and visionary ideas!

Hugh Taylor, CEO of Michels & Taylor and OBE honoree, brings 35 years of hospitality experience to the discussion. He reveals the essence of true hospitality—making every client feel valued and understood. Hugh delves into the journey of transforming from a marketing role at Hilton to leading a successful hotel asset management firm. He shares insights on designing resilient business models that thrive in crises, the importance of transparency with investors, and adapting to ongoing industry changes. His take on seizing investment opportunities will inspire entrepreneurs!

On this special re-air episode of Defining Hospitality, we revisit an insightful conversation on people-first leadership, authentic culture, and the true meaning of hospitality with Thomas Healy, President and COO of Rockbridge Hospitality Management. With more than 30 years in the industry, Tom shares lessons shaped by his upbringing in a family-run New Jersey supper club and a career spanning independent and branded hotels.The conversation explores how leadership is rooted in empathy, inclusion, and service. Thomas explains why great leaders focus on making the most uncomfortable person in the room feel comfortable, and how diverse teams drive stronger culture, creativity, and trust. The episode also dives into the power of authenticity, particularly in independent hotels, where flexibility, storytelling, and local connection can create memorable guest experiences and outperform rigid brand standards.Takeaways:Prioritize human connection in everything you do. Simple gestures, eye contact, a smile, genuine attention, can have an outsized impact on guests and team members.Lead by putting others first. Effective leadership is about service, empathy, and making people feel comfortable, valued, and included.Build and champion diverse teams. Diversity strengthens culture, trust, and performance, and should be treated as a core leadership responsibility.Foster a culture of authenticity and belonging. Create environments where people feel connected to something bigger than themselves.Embrace flexibility and creativity, especially in guest-facing roles. Independent thinking and local authenticity often resonate more deeply than rigid standards.Use technology as a tool, not a replacement for hospitality. Leverage data to identify patterns and improve operations while keeping the human element front and center.Regularly reflect on your “why.” Align your work with your values, use life’s milestones as moments to reassess priorities, and lead with purpose.Quote of the Show:“Hospitality is that simple.  It's about putting yourself second and putting others first.” - Thomas HealyLinks:LinkedIn: https://www.linkedin.com/in/thomas-healy-aabb135/ Website: https://www.rockbridgeholdings.com/ Shout Outs:0:47 - Diamond Rock Hospitality https://drhc.com/ 0:49 - Strategic Hotels and Resorts https://strategichotels.com/ 0:50 - Hyatt https://www.hyatt.com/ 2:45 - Independent Lodging Congress https://ilcongress.com/ 21:17 - Marriott https://www.marriott.com/default.mi 21:18 - Four Seasons https://www.fourseasons.com/ 21:19 - Ritz Carlton https://www.ritzcarlton.com/ 21:20 - Hilton https://www.hilton.com/en/ 23:54 - Havana Cabana https://www.havanacabanakeywesthotel.com/ 34:54 - Goldman Sachs https://www.goldmansachs.com/ 46:01 - Adolphus https://www.adolphus.com/ 52:12 - Pelotonian https://thepelotonian.com/ 52:13 - RTRX https://rtrx.co/ 58:34 - Outlive https://peterattiamd.com/outlive/ 58:44 - Dr. Attia https://peterattiamd.com 1:03:12 - Flax Trust http://flaxtrust.com/ 1:04:39 - Art Rooney https://en.wikipedia.org/wiki/Art_Rooney 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

On this special re-air episode of Defining Hospitality, we revisit a powerful conversation on people-centric leadership and the enduring value of culture with Marc Bromley, Regional Vice President and General Manager at Four Seasons Hotel Washington, D.C. Drawing from decades in luxury hospitality, and lessons passed down from his father, legendary hotelier Stan Bromley, Marc shares why exceptional guest experiences always start with taking exceptional care of employees.The conversation explores the idea of a true “culture of care” and how it’s built, measured, and sustained. Marc explains how Four Seasons prioritizes employee well-being through clear values, rigorous feedback loops, and biannual employee opinion surveys that are treated as more important than financial or guest satisfaction metrics. The episode also dives into mentorship, hiring for attitude over skill, adapting leadership paths for new generations, and balancing uncompromising standards with empathy and wellness. Takeaways: Prioritize creating a culture of care within your organization. This means placing a high value on caring for employees first, which in turn enhances the customer experience.Implement regular employee opinion surveys (at least twice a year) to gauge employee satisfaction and identify areas for improvement. Take this feedback seriously and create action plans based on the results.Emphasize the importance of attention to detail among your team. Lead by example and teach your team to notice and address small issues before they become big problems.Provide your managers with opportunities to lead by ensuring they are the ones to address issues raised by senior leadership or general managers, rather than bypassing them.Focus on hiring for will and training for skill. Invest in continuous training and development programs that align with your organizational culture.Create a robust feedback mechanism where employees receive regular and constructive feedback. Recognize and reward good performance, and provide support and training where needed.Encourage a work-life balance within your team. Promote wellness initiatives and ensure that employees do not burn out.Quote of the Show:“ Not to say we won't move heaven and earth and create legendary, world-class, luxurious, five-star experiences for our guests, but we openly declare that the employee comes first.” - Marc BromleyLinks:LinkedIn: https://www.linkedin.com/in/marcbromley/ Website: https://www.fourseasons.com/ Shout Outs:1:11 - Stan Bromley https://www.sfgate.com/business/article/A-star-hotelier-bids-a-fond-farewell-Four-2564654.php 1:53 - The Admiral’s Club https://www.aa.com/i18n/travel-info/clubs/admirals-club.jsp 1:54 - San Francisco International Airport https://www.flysfo.com/ 2:23 - Jordan Bromley https://www.linkedin.com/in/jordan-bromley-278742b8/ 7:45 - Wolf Blitzer https://en.wikipedia.org/wiki/Wolf_Blitzer 7:47 - Bill Clinton https://en.wikipedia.org/wiki/Bill_Clinton 9:12 - Ohio State University https://www.osu.edu/ 9:15 - Michigan State University https://msu.edu/ 9:43 - Issy Sharp https://en.wikipedia.org/wiki/Isadore_Sharp 10:06 - Hyatt https://www.hyatt.com/ 11:09 - Peninsula Hotels https://www.peninsula.com/en/default 14:05 - Forbes https://www.forbes.com/ 14:07 - TripAdvisor https://www.tripadvisor.com/ 14:09 - Michelin Guide https://guide.michelin.com/en 40:02 - Mike Tyson https://en.wikipedia.org/wiki/Mike_Tyson 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

How do you scale hospitality without losing quality, trust, or operational control? In this episode, Dan Ryan sits down with Ashley Ching, Founder & CEO of Inhaven, for a deep dive into the hidden limits of scale in hospitality and vacation rentals. They explore why service-based businesses often face diseconomies of scale, what leaders can learn from the rapid rise and fall of business, and how complexity, not competition, is often the true threat to growth. Ashley also shares how Inhaven is redefining standardization, elevating local expertise, and rebuilding trust in vacation rentals through consistent bed, bath, and kitchen experiences.Takeaways:Know when scale becomes a liability. Not every business benefits from getting bigger, evaluate whether growth will increase cost and complexity instead of efficiency.Reduce complexity early and often. Streamlined markets, clear standards, and simple operations make it easier to maintain quality and respond to change.Invest in strong local operations. Empower teams with on-the-ground knowledge to solve problems quickly and uphold service standards.Standardize what matters most. Consistent bed, bath, and kitchen experiences, or their equivalents in your industry, build trust and reduce operational waste.Grow with discipline, not impulse. Resist “growth for growth’s sake” and prioritize sustainable expansion rooted in quality, clarity, and long-term value.Quote of the Show:“Hospitality is really an expression of honor. It's how you honor yourself, your team, your guests, and your ancestors.” - Ashley ChingLinks:LinkedIn: https://www.linkedin.com/in/ashley-ching-inhaven-b56a843/  Inhaven’s Company website: https://inhaven.com/  Inhaven’s Case Study: https://inhaven.com/case-study/  Inhaven’s Instagram: https://www.instagram.com/inhavenkeep/  Ashley’s Website: https://ashleyching.com/ Shout Outs:3:31 - Ball Corporation https://www.ball.com/ 3:50 - SpaceX https://www.spacex.com/ 3:55 - Tesla https://www.tesla.com/ 7:52 - Ambridge Hospitality https://www.aimbridgehospitality.com/ 7:55 - Vacasa https://www.vacasa.com/ 10:59 - Turnkey https://www.turnkey.com/ 15:08 - Small Giants by Bo Burlingham http://www.smallgiantsbook.com/purchase.html  16:37 - Forney School District in Dallas, TX https://www.forneyisd.net/ 21:20 - Sonder https://www.sonder.com/ 23:43 - Seinfeld https://www.sonypictures.com/tv/seinfeld 24:26 - Pappa’s Restaurant Group https://www.pappas.com/ 26:58 - Extended Stay America https://www.extendedstayamerica.com/ 27:58 - Kool-Aid https://www.kraftheinz.com/kool-aid/products 28:09 - Chick-fil-A https://www.chick-fil-a.com/ 30:35 - Marriott https://www.marriott.com/default.mi 30:36 - Hilton https://www.hilton.com/en/ 31:23 - Hyatt https://www.hyatt.com/loyalty/en-US 31:25 - Hotels.com31:26 - Expedia https://www.expedia.com/ 31:38 - Airbnb https://www.airbnb.com/ 31:39 - Vrbo https://www.vrbo.com/ 33:14 - Ford https://www.ford.com/ 33:16 - Toyota https://www.toyota.com/ 52:47 - Gold Key Awards https://goldkeyawards.com/ 55:03 - Radical Innovation Ceremony https://www.radicalinnovation.io/insights/radicalinnovation2024-rwej2 55:08 - University of Nevada, Las Vegas https://www.unlv.edu/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

How do you build hospitality experiences, and lead teams, in a way that’s rooted in authenticity, multicultural awareness, and a clear sense of purpose?In this episode, Dan Ryan sits down with Anna Peretz, Director of Architecture, Design, and Construction at Sonesta International Hotels, to explore her journey from the USSR to Israel to the U.S., and how resilience, cultural diversity, and a passion for people shaped her approach to hospitality. Together, they unpack the balance between design and business realities, the role of authenticity in leadership, and the importance of mentoring future talent while maintaining personal well-being.Takeaways:Lead with authenticity. Genuine care builds trust and creates memorable experiences for guests, teams, and partners.Be stubborn about the vision, flexible about the path. Hold your purpose firmly but stay adaptable in how you achieve it.Hire and mentor for values. Prioritize authenticity, curiosity, and passion, not just technical skill, when building and developing teams.Integrate creative and financial thinking. Understanding business fundamentals helps ensure projects deliver real value and avoid costly misalignment.Protect your well-being and relationships. Sustainable leadership requires rest, boundaries, and intentional time for family and personal growth.Quote of the Show:“I am going to be stubborn about my vision, but I'm going to be flexible about the way I'm going to get to it.” - Anna Peretz Connect with Anna:LinkedIn: https://www.linkedin.com/in/anna-peretz-mba-leed-ga-65395034/  Sonesta Hotels Website: https://www.sonesta.com/ Shout Outs:2:24 - Sonesta International Hotels https://www.sonesta.com/ 6:27 - Marriott https://www.marriott.com/ 6:52 - Edition Hotel Times Square https://www.editionhotels.com/times-square/?cid=PAI_GLB00062XA_GLE000EBH2_GLF000WZAA&gclsrc=aw.ds&gad_source=1&gad_campaignid=14386092909&gbraid=0AAAAABLTXSAe_GAwZjWcjGSzE7cqTuZHu&gclid=Cj0KCQiAosrJBhD0ARIsAHebCNoZOdNNh_E51LUng1nD0CuTzEDGbubsOvSeQd1LUeGTjIjG1raz4SUaApszEALw_wcB 7:54 - Le Labo Perfume https://www.lelabofragrances.com/ 10:38 - Mango https://shop.mango.com/us/en/h/home 21:05 - Nike https://www.nike.com/ 32:35 - Who: The A Method for Hiring by Geoff Smart https://geoffsmart.com/books/who-the-a-method-for-hiring/ 32:50 - Top Grading by Bradford D. Smart https://topgrading.com/books 37:36 - Marymount Manhattan College https://www.mmm.edu/ 37:48 - Restoration Hardware https://rh.com/us/en/ 45:44 - Simon Sinek Ted Talk https://www.youtube.com/watch?v=u4ZoJKF_VuA 53:51 - Pinterest https://www.pinterest.com/ 55:40 - Microsoft Excel https://excel.cloud.microsoft/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

How do you decide where, and whether, to grow in a way that’s strategic, sustainable, and aligned with your organization’s values?In this episode, Dan Ryan sits down with Paul Sacco, Chief Growth and Development Officer at PM Hotel Group, to unpack the real thought process behind geographic expansion, from evaluating new markets to choosing the right partners. Paul reveals why his team rejects “growth for growth’s sake” and instead relies on a collaborative, intentional model that brings every voice to the table.He breaks down how they assess operational readiness, including whether nearby assets and staff can support a new deal, and why the quality of the asset, and their ability to truly add value, must pass a high bar. Dan and Paul also explore the importance of long-term owner satisfaction and why alignment in mindset and values is essential before entering any new relationship. This is a grounded look at strategic expansion, operational discipline, leadership, and building partnerships that last.Takeaways:Growth must be intentional. Expansion only works when it aligns with long-term vision, not just short-term metrics.Collaboration strengthens decisions. Involving diverse internal stakeholders leads to more thoughtful, well-rounded evaluations.Operational readiness is non-negotiable. Entering a market requires existing coverage or the ability to provide hands-on, high-quality oversight.Pick opportunities where you can add real value. Focus on assets where your operational expertise creates meaningful impact for owners.Choose aligned partners. Working with owners who share your mindset and values builds trust, longevity, and mutually beneficial growth.Quote of the Show:“Hospitality isn’t just something we do. Ultimately, it’s who we are. I think it rewards empathy, resilience, and creativity." - Paul SaccoLinks:LinkedIn: https://www.linkedin.com/in/paulsaccolnkd/   PM Hotel Group website: https://pmhotelgroup.com/ Reach out to Paul: psacco@pmhotelgroup.com Shout Outs:3:57 - PM Hotel Group https://pmhotelgroup.com/ 4:33 - Starwood Hotels and Resorts https://www.starwoodhotels.com/ 14:23 - Marriott https://www.marriott.com/default.mi 14:24 - Hilton https://www.hilton.com/en/ 14:27 - Hyatt https://www.hyatt.com/loyalty/en-US 14:28 - IHG https://www.ihg.com/hotels/us/en/reservation 14:29 - Cambria by Choice Hotels https://www.choicehotelsdevelopment.com/our-brands/upscale/cambria32:02 - Kimpton by IHG  https://www.ihg.com/kimptonhotels/hotels/us/en/reservation?adobe_mc=MCMID%3D43892042454798006989222247485972863449%7CMCORGID%3D8EAD67C25245B1870A490D4C%2540AdobeOrg%7CTS%3D1764601036 32:05 -  Regent Hotels https://www.ihg.com/regent/hotels/us/en/reservation 38:31 - Tideline Palm Beach Ocean Resort and Spa https://tidelineresort.com/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/