Clinical Communication

The discussion revolves around enhancing patient communication. It emphasizes the importance of using simplified language and assessing patient knowledge. Strategies to ensure patients understand and remember information are highlighted. The focus is on creating effective healthcare conversations that truly resonate with patients.

In this episode Ben speaks with Dr Brad Neal who is a Physiotherapist, Lecturer and Researcher at the University of Essex with a special interest in Patellofemoral Pain. In This Episode We Discuss: (00:00:00) - Intro (00:01:00) – Brad’s Views On Current Cricket (00:02:55) – Could Brad Ever Have Been A Cricket Physio? (00:03:41) – Brad’s Experience Of Working In Elite Sport (00:06:00) – Why Did Brad Choose Patellofemoral Pain To Work In? (00:09:45) – How To Help Patients Understand The Multi-Factoral Nature of PFP (00:11:10) – What To Say To The Patient When They’ve Been Told They Need To Strengthen Their VMO (00:15:00) – Why We Should Tell Patients With Patellofemoral Pain What Isn’t Going On (00:16:50) – Does The Patellofemoral Joint Cartilage Tear? (00:17:10) – How To Reassure Someone With Patellofemoral Pain (00:19:10) – How To Discuss Chromalaecia Patellae X-ray Findings (00:20:40) – Are Normal Age Related Patellofemoral Joint Changes Found In Those Who Are Asymptomatic? (00:22:00) – Should We Still Use Term “Patella Maltracking” Or Is Their A Better Way? (00:24:00) – Are There Any Surgical Options For Patellofemoral Pain? (00:25:55) – Does This Help Us With Buy-In To Rehab? (00:27:45) – What To Say When They Ask “Will It Get Better?” (00:29:10) – What’s Next For PFP Research (00:33:20) – What Lessons From Academic Teaching Can We Use With The Patient In Front Of Us (00:35:00) – Is There A Way To Assess Patient Understanding Of What We’ve Explained? (00:37:45) – How Should Information About Conditions On Websites Be Laid Out? (00:40:20) – Is Teaching Training Part Of Healthcare Training Or Should It Be? (00:46:20) – Brads Hardest Conversations (01:01:30) – Why People Should Watch & Play Baseball (01:04:20) – Is Baseball The American Version Of Cricket? (01:08:45) – Where To Find Brad Online   You can find Brad here: X/Twitter: @DrBradNeal Instragram: @teampfp www.teampfp.com   You can follow Ben on @BWhybrowPhysio on your social media platform of choice.  

“Messengers” is a book by Stephen Martin & Joseph Marks released in 2019. It is for anyone who wants to increase the likelihood that the messages they are giving are taken in and acted upon. In Episode 14 of Clinical Communication we go through some of the lessons from it that can help you better manage the individual or group of patients in front of you. (00:00) – Intro (00:35) – You’re Not Only Judged On The Words You Say (01:21) – Building Connections (01:58) – Perceived Expertise (04:29) – Warmth & Connectedness (07:19) – Vulnerability (09:06) – Outro If you have suggestions for what would make this resource better, topics to cover or guests to suggest; Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, leave a review & subscribe.

Osteoporosis, Osteoarthritis & Inflammatory Arthritis are conditions that many clinicians across many different specialities will see. Being able to have helpful and productive conversations with patients with these conditions is essential for being able to provide great care for them. Jack March is a Rheumatology Specialist Physiotherapist & Director of Operations for PhysioMatters. You can find him online by searching for “Rheumatology Physio” in whatever social media you use. His website is here: https://rheumatology.physio/ In This Episode Ben & Jack Discuss: (00:00:00) – Introduction (00:00:59) – Music You Might Hear In A Rheumatology Department (00:01:59) – Jack’s Top Disturbed Song (00:03:47) – The Metal & Physio Podcast That Didn’t Happen (00:04:30) – Jack’s New “Low Bone Density” Course (00:05:15) – How To Explain Osteoporosis To The Patient In Front Of You (00:09:45) – Is The “Swiss Cheese” Analogy Still Useful? (00:13:23) – Should We Still Say “Brittle Bones”? (00:15:55) – What To Say When They Ask “Anything I Should Avoid?” (00:17:40) – What To Say When They Ask “Is It Curable?” (00:20:25) – How To Explain Osteoarthritis To The Patient In Front Of You (00:24:39) – How To Shift Patient Perspectives On Osteoarthritis Away From Wear & Tear (00:40:00) – What To Say If They Ask “Do I Need An X-Ray?” (00:41:55) – What Would Trigger You To Consider Asking Additional Inflammatory Screening Questions? (00:49:05) - When Should We Ask The Inflammatory Screening Questions During A History Taking? (00:54:00) – What Should We Say To Patients When Referring Them To Rheumatology? (00:59:00) – How To Explain Inflammatory Arthritis To The Patient In Front Of You (01:04:00) – Jack’s Hardest Clinical Conversations (01:17:00) – The FA Cup Semi-Final Incident (01:21:25) – Jack’s Courses & CPD Resources (01:22:50) – Jack’s Final Thoughts   You can find Ben on social media: @BWhybrowPhysio

Every clinician has the potential to do the perfect assessment and come up with the ideal treatment plan for the patients needs and aspirations. However, all of that is useless if they are unable to commit to it and carry out whatever has been discussed. This episode is all about simple and practical tips you can use with any patient you see to increase their commitment to the shared plan once they get home, so that they are more likely to carry it out, and more likely to think it will help. If you have suggestions for what would make this resource better, topics to cover or guests to suggest; Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, leave a review & subscribe.

Discover how metaphors can transform patient communication! Learn about the 'Computer Default Setting' to clarify recovery processes. Explore the 'Mobile Phone Analogy' to relate health maintenance to daily tech use. Dive into the fun 'Cocktail Analogy' that illustrates how various lifestyle factors mix together to influence health. These creative tools aim to enhance understanding in clinical settings, making complex ideas more accessible to patients in any specialty.

Silence, or using a pause, can be one of the most underappreciated communication skills in clinical practice. Using it effectively can allow you to; Gain more useful information from the patient in front of you, Get a clear idea of how they feel about information you have provided and how to move forward, Manage emotionally charged situations easier. If you have suggestions for what would make this resource better, topics to cover or guests to suggest; Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a review.

Mirroring or Matching are common terms used in communication skills training. But what do they mean, and What are the different types? This episode covers how Mirroring or Matching can be applied to: Body Language The Words We Use Tone of Voice & Presence How they can be utilised and what effect they may have. If you have suggestions for what would make this resource better, topics to cover or guests to suggest; Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a review.

Speaking with angry patients can be some of the most difficult conversations to have. This episode goes through what to do, and what not to do, when speaking with someone who is very angry or frustrated. Reading Suggested: How To Have Impossible Conversations – Boghossian & Lindsay How To Deal With Angry People – Dr Ryan Martin For More follow @BWhybrowPhysio on X, Instragram, TikTok & YouTube. Do send in any questions, topic suggestions & guests to get.

“Supercommunicators” by Charles Duhigg has been one of the best new releases in 2024 on communication. This episode looks through lessons from it and they can be applied to clinical life. Covering: -  Knowing what type of conversation you are having, -  Emotional contagion & deep questions, -  How to know if someone is or isn’t enjoying a conversation, -  Managing conflict & difficult conversation. Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a review.