

Traction Heroes
Harry Max & Jorge Arango
Digging in to get results with Harry Max and Jorge Arango
Episodes
Mentioned books

11 snips
May 3, 2026 • 26min
Axis Thinking
An exploration of a mental model borrowed from Brian Eno about mapping choices onto multiple axes. A contrast between axis-based thinking and polarity management. Practical techniques for creating new axes to expand solution space. A reading-driven conversation that traces why this model reshaped how one thinker approaches problems.

24 snips
Apr 19, 2026 • 27min
Automation Complacency
A conversation about the dangers of blindly trusting automation and AI. Stories include a cruise ship navigation failure and personal GPS misdirections. Discussion covers how automation reshapes tasks, breeds complacency and bias, and why AI literacy matters. Practical distinctions between novice and expert uses of AI are explored.

13 snips
Apr 5, 2026 • 27min
Perceptions
Conversations about how our expectations shape what others say and do. Stories that reveal how beliefs create feedback loops and confirmation bias. Practical moments on spotting when you or others have been written off and how to recalibrate with evidence. A look at how shared negativity spreads and ways to turn vicious cycles into deliberate practices.

Mar 22, 2026 • 26min
MacGuffins
They explore the MacGuffin as a strategic design tactic drawn from cinema and design writing. Stories include a timber building that changed laws and a journey map that aligned compliance and product teams. They compare disposable catalysts to integral trim tabs and discuss using tangible projects to expose deeper constraints and spark productive experimentation.

10 snips
Mar 8, 2026 • 25min
Mindfulness
A conversational dive into why mindfulness matters for leadership and decision making. Stories about a career-changing rage-quit set the stage for why boundaries and presence matter. Practical meditation tools and app recommendations are compared. They explore disentangling thoughts from feelings and how opening the heart changes interactions.

18 snips
Feb 22, 2026 • 30min
Jobs To Be Done
A deep dive into the Jobs to Be Done concept and why understanding needs matters more than labels. Discussion of outcome drivers and how to turn desired results into clear specifications. Exploration of conceptual models for aligning teams and onboarding. Advice on describing value by benefit and tailoring messaging to context.

11 snips
Feb 8, 2026 • 27min
Delusion
A lively chat about avoiding self-deception to see reality more clearly. They explore why rigid plans fail in unpredictable environments and the gaps between plans, actions, and outcomes. They discuss using adaptable principles, the value of contrarian inputs, and treating feedback as a tool to confront what you pretend not to know.

15 snips
Jan 25, 2026 • 24min
Going Meta
They explore purpose versus profit and how a company's core aim shapes culture. They talk about using OODA and context-setting to orient teams. They discuss metrics — treating money as an output and focusing on leading inputs. They examine how hiring and incentives can shift culture over time.

7 snips
Jan 11, 2026 • 21min
Eliciting Information
Discover the art of elicitation and how it differs from traditional interviewing methods. Learn techniques to gather high-quality information using informal moments and observational strategies. The hosts share a simple yet effective tactic of provocation to reveal insights. Ethical considerations and the importance of compassion in information gathering are discussed, highlighting human advantages over AI. Dive into the nuances of extracting valuable knowledge while maintaining integrity in competitive environments.

10 snips
Dec 28, 2025 • 26min
The Highest Goal
The hosts dive into an end-of-year reflection on motivation and service. They explore insights from Michael Ray's The Highest Goal about acting from compassion. Emotional control techniques inspired by Navy SEAL training are discussed. The duo emphasizes the importance of prioritizing a single primary goal, drawing parallels to focused methodologies. Various frameworks for clarifying values and goals are introduced, along with personal stories of finding clarity. Ultimately, they underscore the principle of prioritizing people over projects in our endeavors.


