Waste No Day: A Home Services Motivational Podcast

In today’s show, we are putting Lance Sinclair in your passenger seat talking about the subjects of recruiting and retainment. Every employee of a company is an ambassador to new potential hires. We all have the ability to recruit in our own circle of influence and in turn begin assembling the team that we really want around us. Just like a coach selects specific players to be on his team, so we can begin drafting the next MVP for ours. We talk about this and more with Lance Sinclair of Authority Brands. Lance serves as the Vice President of Authority Brands overseeing One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric. Lance has over 17 years in the industry and has worked in areas ranging from leadership development and training to operations. Today, he joins the show to lend his expertise to an area where everyone is struggling: getting good people. One of his most recently published articles in HVACR Business was entitled “The Problem Isn’t Turnover; It’s Retention,” and he continues to discuss this idea on the show today.

In today’s show, we interview special guest Brandon Voss of the Black Swan Group. Brandon is an expert trainer, coach, and thought leader serving as president of the Black Swan Group. Starting his entrepreneurial spirit at a young age detailing yachts at 14, Brandon gained diversity of experience eventually adapting the FBI’s hostage negotiation techniques to the business world. Brandon has served as guest lecturer at places such as the USC Marshall School of Business and Georgetown’s McDonough School of Business. He joins the show today to discuss the power of negotiation respective to dealing with clients in the home. Brandon details how tactical empathy employed properly can be the difference between a great deal and a great failure.

In today’s show, we interview special guest Dave Pomales of One Hour Heating and Air Conditioning in Pleasantville, NJ. Dave has been in the trades for over two decades across multiple states on the east coast. His is a story of growth and determination starting as an apprentice out of high school and rising through the ranks to now own and partner in multiple businesses in the home services industry. Dave joins the show to talk about his story, the stress and challenges that came with it, and overall, the mental determination he kept while pursuing a goal.

In today’s show, we interview special guest George Kamal of Ramsey Solutions on the topic of money management. George has served on the Ramsey team for 8 years and hosts popular podcasts The Fine Print and EntreLeadership. As a personality with the Ramsey team George also hosts live events across the nation. On this episode George breaks down the baby steps to financial freedom. The fastest way to give yourself a raise is by not wasting the money you are already making. George helps us understand some simple but effective steps to financial freedom and how to take control of your dollars.

In today’s show, we interview special guest Chris Crew on the topic of connecting with people. Chris serves as the president of The Blue Collar Success Group and focuses his time on training companies to accelerate their path to success. Before joining BCSG, Chris spent years in the trades as an electrician eventually leading to owning an electrical company and helping to build it to 62 electricians based out of 5 locations. Chris has worked for years in developing not only his technical skills but interpersonal ones and the ability to read people, understand empathy, and adapt to the situation. He joins the show today to share some of his expertise in the matter of connecting with people; specific to technicians, plumbers, and electricians dealing with homeowners.

In today’s show, we interview special guest Tim Kennedy on finding the quitter. Tim needs little introduction. He is a Master Sergeant with the US Army Green Berets and a Special Forces sniper with multiple combat deployments throughout the middle east. He is a former professional mixed martial arts fighter and a two-time title challenger. He has been featured on numerous TV shows including HISTORY Channel’s show, “Hunting Hitler,” as well as the Discovery Channel’s series, “Hard to Kill.” Tim joins us this episode to talk about doing hard things, rejecting comfort, and mental fortitude. Appreciative of the plight of home service professionals, Tim speaks into the preparation that he used to handle difficult highs and lows in a day.

In today’s show, we interview special guest Mark Dawson on the future of the trades. As a longtime entrepreneur, Mark has owned and operated multiple businesses across the years. Currently, Mark serves as the Chief Operating Officer of Mister Sparky Electric, Benjamin Franklin Plumbing and One Hour Heating and Air Conditioning. This episode we talk big picture about the direction the industry is going, how to get people into the trade business, and upcoming innovation.

In today’s show, we interview special guest Matt Brewer about Success Academy. Matt serves as the program manager for Success Academy, the training arm of Clockwork Home Services. In this role he oversees development and implementation of hundreds of training courses to over 350 franchise locations of One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric. Success Academy is specifically designed to be a personal learning management tool for plumber, technicians, electricians, and supporting office staff. It has dozens of topics integral to field and office support. In this podcast we discuss the opportunities with this software and the importance of keeping your saw sharp.

In today’s show, we interview special guest Jason Walker on the power of a process. Jason started in the HVAC industry in 2010, starting as a warehouse shop cleaner. A powerful work ethic and person drive propelled him quickly through the ranks to duct cleaner, install helper, parts manager, and eventually comfort advisor. In his first year as a CA he produced over $2.2 million in sales even though he started 4 months through the year. In following years, he sold over $18 million in residential replacement averaging 65-70% closing. Comfort advisor now turned trainer; Jason operates HVAC Masters of the Hustle based out of California and travels the country training in the HVAC industry. Jason has helped techs and comfort advisors get to the next level increasing average tickets beyond what people thought was possible. Focusing on the power of having a set process, this episode digs into Jason’s story and how utilizing a foundational approach yield remarkable results.

In today’s show, we interview special guest Weldon Long on the topic of getting paid for what you know. Weldon Long spent 25 years living on the streets. He’s been to prison three times and was a self-proclaimed loser; but that’s not where the story ends. Gaining his BS and MBA degrees while in prison, he turned his life around to become a business owner, trainer, author, and sought-after speaker. Weldon joins the podcast to discuss the idea of getting paid for what you know as opposed to getting paid for what you do. Illustrating this concept with a powerful nuclear power plan analogy, Weldon dives deeper into why this mind shift is important to any home services professional.