Waste No Day: A Home Services Motivational Podcast

In today’s show, we are putting Joe Person in your passenger seat to discuss the ultimate customer experience. Joe is a natural when it comes to sales, training, problem-solving, and inspiring others to be the best version of themselves possible. His family had a thriving jewelry, coin, and antique business for over 50 years in St. Petersburg, Florida. He spent his childhood watching his father and grandfather work the business. He jumped into the HVAC business back in 2012 in sunny Florida (where he was born and raised). Joe started as a maintenance tech and quickly moved into sales then management. The common denominator always has been his love for helping people, his strong customer service and leadership skills, and his knack for being a great listener, leader, and problem solver. Joe shares with us today a great process to create the ultimate customer experience. Regardless of your trade, what you do in the home makes a difference. What is your process? Do you even have one? Joe lays out some simple and memorable concepts to make each customer experience the ultimate one.

In today’s show, we are putting Darren Reinke in your passenger seat to discuss becoming a savage leader. Darren fundamentally believes there is greatness within each one of us. His mission is to unleash the inner lion within leaders to that they can lean more authentic and joyful lives while creating stronger and more resilient teams. Darren founded Group Sixty, an executive coaching and training company that works with leaders and teams from Fortune 500’s, mid-market companies, fast-growing startups, and visionary non-profits. On today’s show we explore his book, “The Savage Leader.” With topics ranging from using values to anchor and guide you to seeking out discomfort and growth leadership is founded in getting better. It is about challenging the weak parts of you to bring maturation. Darren shares thirteen principles that he hasn’t just written about, but proved out in his life for how you can become a savage leader.

In today’s show, we are putting Joe Kuklis in your passenger seat to discuss water treatment and conditioning. There is a fallacy that just because water comes out of your tap that it is completely OK. Is it? Just because water comes from your municipality doesn’t mean that it won’t still cause damage both in your body and in your home. Joe Kuklis is an expert in the field and a trainer for BritaPRO. Joe has been associated with and passionate about water treatment since 2005, ranging from field work, whole sale plumbing distribution, and manufacturing. His knowledge is extensive and so is his desire for people to have true quality water at the tap. Joe shares his knowledge and advise on how to not only become educated on the condition of your water but also how you can help educate homeowners on solutions to fix those concerns.

In today’s show, we are putting John Schamahorn in your passenger seat to discuss growing through process. John is a veteran of the trade working on both sides of the counter for over 30 years. He’s worked in sheet metal shops, installed, done HVAC service, sales, worked as a general manager, and most currently an owner of his own business. His gain in understanding of the value of process started with his time in the Air Force. Over the years he has learned that the value of having a system is to bring structure to what you do and how you do it. Listen to this episode to challenge yourself with developing a system that works with good, consistent, results.

In today’s show, we are putting Victor Rancour in your passenger seat to discuss making the most of your opportunities. Victor’s beginning is not uncommon; but the ending of his story that he is still writing is nothing short of incredible. Jumping from job to job with little direction he finally found some in the HVAC trade. Referred into the trade by a buddy who himself got started off of a Craig’s List ad, Victor found quick success as an HVAC technician. Growing in skill and ability Victor found great success in his communication and selling abilities. Progressing through companies and careers, Victor now owns multiple business and is giving back to the industry with the development of an HVAC learning app designed to train both technical and soft skills. Victor’s story is inspiring and challenging to keep pursuing greatness in whatever we do.

In today’s show, we are putting Dr. Carol Kinsey Goman in your passenger seat to discuss the silent language of leaders. Carol Kinsey Goman, Ph.D., helps leaders and salespeople build stronger influence and impact skills. She is a sought-after international speaker who has spoken for business organizations, association conferences, government agencies, and universities in 32 countries. Carol works with executives, managers, entrepreneurs, team leaders, and sales professionals to build that elusive but essential quality called leadership presence and to use body language to become a more effective communicator. On today’s show she discusses how body language is important in the home services industry. When is the last time you thought about how a client is standing or what they’re facial expressions mean? When is the last time that you took into account your own body language when discussing concerns with the client? These questions matter and how we answer them can have significant impact on the result of every call. Find out more on this episode.

In today’s show, we are putting Andrew Dobbins in your passenger seat to discuss the concept of selling out of your own wallet. Selling out of your own wallet is the age-old problem of prejudging a situation based upon exterior circumstances or filtered through the lense of your own buying habits. We all can fall guilty of switching chairs with the customer to become the decision maker because we were too fearful to present or didn’t think they would be interested because it wasn’t within our budget or we didn’t find the product that interesting ourselves. Either way, it’s the wrong way. Andrew Dobbins joins us with decades of experience in the trades and a selling pedigree that would make any top 10 board. Andrew’s methodical yet simple presentation walks a customer through each step but it’s the no fear of numbers that makes his story different. Tune into this episode to challenge yourself into pressing into the next set of digits on your presentation price.

In today’s show, we are putting Richard Fenton and Andrew Waltz in your passenger seat to discuss their book and concept “Go For No!” Richard and Andrewa are the Courage Crafters. As professional speakers, trainers, and authors they also call themselves “Failure Philosophers” and “Reject-ologists” and are experts on achieving courageous breakthrough performance through increasing failure rates and other unconventional approaches. On this episode, they breakdown the concepts in their book and how the only way you will get more yes’s is if you attempt to get more no’s can change your selling strategy.  

In today’s show, we are putting Dylan Moya in your passenger seat to discuss his career as a 3 million dollar a year plumber. Dylan is a residential service plumber originally out of Southern California. His career didn’t start with success. Forced into the trade due to having a child in high school and not having many other options, he set is mind to a goal. Little did he know it would create great success becoming one of the top service and sales plumbers in the country. He has recently relocated to Dallas, TX, and now helps other plumbers see their goals to reality in training with HVAC Masters of the Hustle. On this episode, Dylan shares his techniques to running a successful plumbing call, building options, and the relentless pursuit of excellence.

In today’s show, we are putting Currie Gauvreau in your passenger seat to discuss leading with intention. Leadership is more than a title; it’s more than a paycheck. Leadership is a decision to push forward, to inspire, to rally others around you into something more. Whether you are a leader now or a leader in development, this topic hits home for all of us. In the absence of leaders, leaders must be developed; and it is incumbent upon all of us to be growing our own leadership abilities. Currie Gauvreau is one of those who develops leaders. Currie has a long heritage of leading in his own life and career as well as speaking into the lives of others. As a former marine, law enforcement officer, trainer, and more, his life has been filled with leadership training and more importantly leadership application. Currie takes time out of his schedule to share with us his concept on leadership, developing the skill within, and the importance as to why this matters.