Waste No Day: A Home Services Motivational Podcast

In today’s show, we are putting John Wenman in your passenger seat to discuss his journey in starting over as a residential service provider. Starting his business with his wife in 2015, John was all commercial. An electrician by trade, John got tired of the cash flow problems that so frequently accompany commercial work and decided to make the switch to residential. Starting in 2020, at the beginning of covid-19, he had a tough road in front of him. Yet, he persisted, and through trial and error and opening his mind to experts in the industry, he has seen and continues to see success. Wenbrooke Services is now a tri-trade organization expecting to obtain $6M in revenue in 2023. Along the way, the lessons that John has learned have proved invaluable to his success. On today’s show, John shares some key insights on what made the difference through this difficult, but rewarding journey.  

In today’s show, we are putting Jamie Mellinger and Logan Altland in your passenger seat to discuss overcoming objections in the home. Returning to conclude the conversation from last week, Jamie and Logan are not strangers to overcoming objections. As combined $6M producers in 2022, they have refined and perfected their presentation over years of real-world application. Today, they share their insights on different scenarios and specifically different personalities that they come across in the trades. If you missed last week’s episode, be sure to catch the beginning of the conversation before you pickup with part two and this great conclusion.

In today’s show, we are putting Jamie Mellinger and Logan Altland in your passenger seat to discuss the selling process and objections. Jamie and Logan are no stranger to the show, both having been on multiple times in the past. Jamie and Logan are both 10 year plus electricians who are currently working for Mister Sparky Electric in Lancaster, PA. On the show, we explore how each of them has a slightly different approach in the home, but both have proved to be extremely effective with combined total in sales of $6M in 2022. Make sure that you catch the conclusion next week as these two powerhouses go through process and overcoming objections in the home.

In today’s show, we are putting Joey Abedini in your passenger seat to discuss how being a people person has led to great success in the home. Joey has made a career of being a student of people. Living in over twenty countries, it was something he had to do to understand culture, language, and relationship. Originally hailing from England, Joey learned the electrical trade starting at age 16. After completing an apprenticeship, Joey traveled the world taking jobs as a scuba diver, super yacht crew, and more. Now settled in Orlando, FL, his experiences have provided great talking points as he meets with clients in their homes. But it’s not just about his story. Joey has developed a natural curiosity about people and the stories that his customers have. This curiosity turns to great conversation turns to great trust. And that trust is what has anchored Joey’s ability to get on a real level with a client and discuss real needs in their electrical system. Selling over $2.8M last year alone, Joey ranks second in total electrical sales in the Mister Sparky Electric network. He joins us on the show today to talk about how he is being so successful in the home.

In today’s show, we are putting Todd Liles in your passenger seat to discuss growing your business. Todd is the founder and CEO of Service Excellence, an organization dedicated to the training and development of all things home services. Todd is no stranger to the trades himself. He has been a builder, tech, salesman, trainer, owner, executive, and now business coach. On today’s show, Todd shares some exciting new plans to help trade business grow and how with intention and focus the next level become achievable. Make sure you also catch Todd’s debut on the Waste No Day podcast from September 5, 2022, on episode #107.

Welcome to the Waste No Day Podcast! In this episode, join Clay Neumeyer and Joseph Lucanie from Electricpreneur Secrets – The Electricians Podcast, as they talk about their mission to help every master electrician with master sales, simplify pricing, and communicate effectively their value to the clients. This is an eye-opening episode for Electricians in the Home Service industry, that will certainly give a better perspective on valuing yourself, your trade experience, and communicating that value at a higher level.     Here's a breakdown of what to expect in this episode: Introduction: Clay and Joseph's background Understanding electrical systems and communicating with customers. On electrician specific resources Specializing on customer communication How Clay got started How Joseph got started On adversity in the trades On Maslow's hierarchy of needs On lacking resources in the electrical side of trades The dark cloud of self-objection. On the perspective of pricing "To Code" versus "To Modern Safety Standards" "You are worth it." On communicating the value of what you're doing. The service process Giving options to improve the quality of life. Presenting options as an opportunity to show what you can do at your price. Getting shocked for not following the safety process. Clay and Josephs hope for where the industry can go     About Clay Neumeyer: Clay Neumeyer is an Electrical Strategy Specialist. He is a proud father, partner, and Master Electrician with a business addiction. Clay has a fire burning for seeing Electricians RISE to their potential. He came up through the school of hard-knocks with a bachelor degree from adversity university and has risen through the ranks through a values centered service approach.   He has 18 years of entrepreneur experience, dedicated growth, over $150K of mentorship, self & academic education in Project Management, Master's level Business Administration, & Business Coaching.   With a deep understanding of the business & personal challenges and training associated with high-level performance, Clay is an asset you need in the Electrical industry.     About Joseph Lucanie:   Joseph Lucanie is an Electrical Service Specialist. He's a loving father and husband and is Master Electrician with a big vision for 3 things: Family, Service, & Sales.   He co-founded his last electrical business at the age of 22, led his team with a consistent 80% close ratio, and successfully exited his business by 30 with the goal of becoming one of the best Electrical Service & Sales trainers in North America.   As a master electrician with over 16 years of field experience, his goal is to provide genuine and impactful mentorship to all under care, with a particular emphasis on electricians who are trying to grow their own businesses. Understanding the struggles and the particular nature of operating as an electrician is one of the many reasons why his style of training is both unique and effective.       Connect with The Electricians Podcast on… https://www.buzzsprout.com/2065568 Apple Podcast: https://podcasts.apple.com/us/podcast/electricpreneur-secrets-radio-the-electricians-podcast/id1655181789 Spotify: https://open.spotify.com/show/3JCw0SE2SnHhg2APT5wau9 Youtube: https://www.youtube.com/@electricpreneursecrets Facebook Group: https://www.facebook.com/groups/electricpreneursecrets/  Come join us in our FB community of Electricpreneurs - To find us, simply Facebook Search "Electricpreneur" to find our "Electrical Contractor Success- Electricpreneur Club"     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737   Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  

Welcome to Waste No Day Podcast! In this episode, Ben Poole, founder of HVAC Tactical, talks about his mission to make the HVAC industry more attractive to young people and encourage a passion for the trade. Ben shares his experiences and insights on the importance of creating a positive community and mindset in the trades, and how it can lead to a movement of skilled and passionate individuals. Ultimately, Ben's mission is to change the negative stereotypes and make the trades a desirable and fulfilling career path for young people searching for opportunity.   Here's a breakdown of what to expect in this episode: Encouraging a passion for the HVAC trade among young people Importance of continuous learning and adaptation in the industry Creating a positive community to instill pride and ownership in the trades Shifting bad mindsets and making the trades a better place through self-reflection and growth Rethinking the trades and creating a movement to attract more skilled and passionate individuals And so much more!     About Ben Poole:   Ben Poole is a third-generation HVAC professional and the founder of HVAC Tactical. He began his career in the HVAC industry at a young age, cleaning his father's shop and helping his grandfather fabricate sheet metal ductwork. Ben spent several years learning to master residential and commercial installation before pursuing the service side of the industry. He became very well-rounded in installation, service, and troubleshooting.   Connect with Ben Poole on… LinkedIn: https://www.linkedin.com/in/ben-poole-2b96911b/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  

Are you ready to learn how to take control of the way you communicate and create genuine connections with your customers? In this episode of Waste No Day Podcast, Danny Zatarain shares his life story and the principles he learned from "Uncle Joe" about pure motive service. Danny emphasizes the importance of positive communication, controlling our responses to events, and shifting from being controlled by our egos to controlling our success. He also discusses the challenges technicians face in connecting emotionally with customers and handling objections, with a role-playing exercise to demonstrate how to redirect conversations toward the value of higher-end options. If you're in the home services industry, catch this episode full of practical tips on serving people with pure motive service and achieving revenue growth.   Here's a breakdown of what to expect in this episode: Importance of communication in sales, especially in home services industry Principles of "pure motive service" and creating a genuine connection with customers Importance of controlling one's response to events and shifting from being controlled by ego to controlling the outcome Importance of positive communication and avoiding negativity in personal and professional life Challenges faced by technicians in connecting emotionally with customers and presenting solutions, with a focus on handling objections and providing excellent customer service And so much more!     About Danny Zatarain:   Danny, or Daniel Zatarain, is the Director of Training & Development at Service MVP. His professional background and expertise lie in developing individuals and creating successful teams. He believes that having a mission and vision are important for success, but serving people is the key to making a difference. Danny is passionate about implementing new ideas for growth and development and fostering a culture of continuous learning within organizations.   Connect with Danny Zatarain on… LinkedIn: https://www.linkedin.com/in/danielzatarain/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  

Welcome to the Waste No Day Podcast! On this episode, we're diving into the world of leadership with Ken Goodrich, an HVAC industry expert who has lost 100 pounds due to his daily walking routine and change in diet. Ken shares insights on his inspiring Facebook group called "The First Step of Ken Goodrich," where hundreds of members encourage each other to stay active and share best practices. Ken also talks about the impact of handwritten customer letters on his team's motivation and how he wishes this practice were still prevalent in today's world. He shares valuable strategies for growing a business in the service industry, emphasizing the importance of building a solid team and prioritizing the sale of club memberships to generate revenue. Join us as we learn from Ken's experiences and discover the key to winning the race in business.   Here's a breakdown of what to expect in this episode: Ken Goodrich's daily walking routine with "The First Step of Ken Goodrich" Facebook group Importance of handwritten customer letters on team motivation and building a strong team of technicians Strategies for growing a business in the service industry, including prioritizing club memberships and building a system Importance of constantly educating oneself and staying ahead of the competition, and joining best practice groups to learn from others Being a successful businessperson is about more than just being a good tradesman and the importance of operating within a business system to succeed. And so much more!   About Ken Goodrich:   Ken Goodrich is the CEO of Goettl Air Conditioning and The Sunny Plumber, both based in Las Vegas. He grew up in Las Vegas and used to accompany his father on calls for his air-conditioning business. Goodrich acquired Goettl AC in 2013, established in Phoenix in 1939 by brothers Gust and Sam Goettl. After receiving the company, he expanded it to Las Vegas in 2016. He also started The Sunny Plumber in Phoenix and Tucson, later expanding to Las Vegas and Corona, California. Goodrich has recently acquired two additional air-conditioning businesses in Las Vegas and plans to continue expanding his brands across the Southwest.   Connect with Ken Goodrich on… Website: https://www.goettl.com/ LinkedIn: https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  

Get ready to be inspired by the founder of NexGen, Ismael Valdez, as he joins us on this episode of Waste No Day Podcast. Originally planning to discuss productivity, we shift the focus to the importance of creating a great work culture. Ismael shares his journey from being kicked out of his house at 17 to building a multi-million dollar company. He emphasizes the significance of employee satisfaction and how it can lead to increased revenue. Fear should not stop you from making decisions, and even slow times can be overcome with consistent marketing efforts. Learn from their mistakes of growing too fast and not knowing their numbers, and the importance of reinvesting back into the business.   Here's a breakdown of what to expect in this episode: Creating a great work culture and prioritizing employee satisfaction and success Valdez’s background and experience in the trades and learning from contractors Overcoming fear in business decisions and being decisive to achieve outcomes faster Consistent marketing and outbound calls to keep business going Importance of reinvesting back into the business and avoiding mistakes in pricing and employee compensation And so much more!   About Ismael Valdez:   Ismael Valdez is a man on a mission. As the owner of the #1 HVAC Company in Southern California, NexGen has grown to become an impressive family-owned and operated HVAC business by sticking to the basics… Superior customer service, data efficiency, and a highly-trained staff of technicians and contractors.   Ismael Valdez’s journey started as a young aspiring HVAC technician over 15 years ago, and he hasn’t forgotten his roots. Valdez believes in the family unit and treats every customer like they are part of his own. His continued commitment to fairness and dedication to core values has helped his business grow exponentially. It is undeniable that Valdez has made an impact on the HVAC industry. His drive to continually improve services and customer care, along with the support of his NexGen family, has led to an additional 10 locations across Southern California.   Connect with Ismael Valdez on… Website: https://nexgenairandplumbing.com/ LinkedIn: https://www.linkedin.com/in/ismaelvaldez/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ