Experience This! Travel Industry Insights and Opinions

The show with Chris and co-hosts Lori Timony and Christian Watts was one of the most practical shows we've had about AI in a while. Scrunch is going deep with AI search, and Chris provides some great tips and ideas in this show, I highly recommend you take a listen to this quick clip and hear Chris's main points:"The first thing we've outsourced at scale to AI is BROWSING""The customer journey is changing radically""We're living in a new era of discovery""Customers move to simplicity with AI Search""Disruption of Word of Mouth?""SEO is evolving but AI permanently changed the Customer Journey"There's a lot to discover in this show!Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

Get introduced to Jessie Fischer, Founder & CEO, GuestOS. Jessie got an early start in the hospitality business, starting when she was 12 years old, working at her family's motel near Yosemite National Park​GuestOS is an AI-driven concierge platform tailored for the hospitality industry, aiming to enhance guest experiences through personalized, 24/7 multilingual support. Founded in 2023 by Jessie, the company leverages AI to automate and enrich guest interactions. ​Personalized Guest Interactions: Offers tailored recommendations based on guest preferences and behaviors, facilitating seamless communication via SMS and voice. ​Operational Efficiency: Streamlines hotel operations by managing reservations, itineraries, and guest data, allowing staff to focus on direct guest services. ​Emergency Response Initiatives: Developed AI-powered hotlines during crises, such as the California wildfires, to provide real-time information and support to affected communities. ​GuestOS positions itself as the first AI-native concierge for hotels, focusing on unlocking new revenue streams beyond room bookings by managing the discovery, booking, and payment process for onsite experiences. ​For more information, visit their official website: guestos.ai.Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

Greg Fisher, Founder and CEO of Tripshock and Wave Rez and author of "Mastering OTA's" joins the team at Experience This! Travel to discuss the need for and rise of niche OTA's, how Google is changing the search and buy landscape and of course, his new book and how it can help you grow your business.Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

How will AI Agents impact OTAs and Google's Market share?We have a difference of opinion - shocking I'm sure.Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

The plan was to have an AI update with Tahnee Perry from A25 featuring a discussion about her toolkit (115 and counting!). But since this is the week (January 17 to be exact) that the U.S. Supreme Court ruled to uphold the U.S. ban on TikTok, we pivoted to also include Madi Rifkin, founder and CEO, Mount for her perspective. As a Gen Z entrepreneur with an "armyShow videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

The hosts dive into bold predictions for the travel industry by 2025, spotlighting AI's role in voice communication and personalized travel experiences. They discuss the evolving landscape of travel intermediaries and the impact of AI on travel advisors. The episode also tackles the TikTok dilemma, exploring its political ramifications and the rise of AI-generated content. As technology blurs the lines of reality, discussions emphasize the need for authenticity and real-time data in enhancing customer service. The future of travel promises to be innovative and engaging!

The Experience This! team joined an Arival Pro Insiders Meetup for a discussion about Bruce's top 10 trends from 2024.Not predictions or forecasts, but what were the top trends with a look back at the top trends from prior years.For this show, we use a Zoom format with a few guests participating live and in real time. Enjoy!Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

In this lively conversation, Justin Buzzi, CEO and founder of Get Up and Go Kayaking, dives into his unique journey from rapper to entrepreneur. He shares how his viral social media strategy fueled rapid franchise growth. Justin discusses mastering content creation, integrating customer retention strategies via a custom CRM, and using tools like YouTube for engagement. He emphasizes that every business can thrive with creative, platform-specific content. Plus, he reveals innovative loyalty programs and the importance of building a community around your brand.

Patricia Yates, CEO of Visit Britain/ Visit England fills us in on her recent trip to China, Visit Britain's upcoming launch of the latest "Film Tourism" campaign "Starring Great Britain" and how DMO's should consider the challenges of regenerative tourismShow videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.

Erika De Santi of We Road, Co-Founder and Chief of People Experiences joins Lori and Bruce to discuss We Road's secret sauce behind the companies highly successful growth strategy.  Learn about how they are building communities one trip at a time.Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page  (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.