The Sales Evangelist

When you're scaling an organization, it's important that you're able to measure the quality of your leads, pipeline, and sales talent. It important for business owners as well as sales reps, because simply adding people to the organization won't necessarily result in more sales. Today Rob Kall talks about the numbers that we might not be measuring and the importance of that data in helping your organization grow and improve. Although they aren't commonly measured, these data are the true drivers of your organization's success. Soft things Many sales leaders believe that the solution to any sales struggle is to throw more bodies at it. Though that option may work sometimes, it comes at a cost. Eventually, you'll find that you aren't getting that much more out of the machine despite the added personnel. In response to that problem, Rob and his company spent a lot of time looking at how you can move to tangible measurements instead of making decisions based upon gut feelings. They have identified 5 metrics to improve your company's performance. 1. Lead quality Leads are not created equal. If I have 1,000 leads and a 2 percent conversion to close, that's a super easy way to measure. But if I get a referral from my rich uncle, that's probably a much easier sale than calling someone who has never heard of my business or product. We fail to pay attention to these factors, but they are important. Unfortunately, they can also be difficult to determine. Begin by creating a baseline. If you find that of 1,000 leads you generated in the last period, you were able to generate 20 sales, you can measure a 2 percent conversion. [Tweet "Figure out where your leads come from. Once you've identified that, you may determine that the conversion rate for a particular lead source is higher than the others. #LeadSource"] You can also evaluate your leads by industry and location. Once you understand those conversions, you can identify the leads that are not likely to close and stop wasting your time on them. 2. Prospecting effectiveness Prospecting results in a lot of "no" responses. The only thing that really matters is engagement. As a rep, you must get a certain amount of engagement every day. Some people do it with sheer numbers. Others send fewer contacts but they personalize the ones they do send. Whichever approach you use, make notes every single time an activity results in something. When you do, you'll begin to recognize patterns. Your numbers might look great, but if the outcomes aren't there, those numbers don't mean as much. 3. True pipeline Rob points to a concept he calls a critical deal. Some companies do pipeline reviews on a weekly basis but others do it on a daily basis. It's a chance to see how well deals are progressing. Consider the following three factors: Is it a big deal that matters? If it's a $500 deal when typically your deals average $10,000, you probably shouldn't even look at it. Is the significance there? Is it a deal that is unlikely to close? Consider the probability. Has something happened that would make you think it's less likely to close? If you've had no communication with the customer or other indications that the deal may stall, consider those. If these three factors aren't there, you probably should focus on other deals. Move the critical deals forward and think about your deals in a structured way. 4. Product knowledge On the rep side of the issue, reps must have product and industry knowledge. When you're just starting out, you won't have as much knowledge as those who have been there for years. How well does this rep know the industry and the product? How does he compare to other reps? Those with the best product knowledge won't necessarily be the best performers. You can't possibly know every single factor of the industry. You simply must know enough to be credible. Those who haven't reached that minimum threshold will struggle until they do. Consider also closing ability or the ability to look at the last part of the deal. When you get to the last stage of a deal, what happens? How often do you win? You'll see patterns if you track this rate. Does one rep have more of a killer instinct? 5. Engagement ability If you are able to generate a lot of engagement, you're probably a good communicator. You're probably good at providing valuable information to the prospect. Instead of measuring how the prospect responds to it, measure how much engagement the rep is able to generate. Technology The reality is that your sales team probably includes a few people who don't have the right product knowledge and a few people that don't have valuable leads. You may have a few areas where your marketing team is spinning its wheels. When you start addressing some of these shortcomings, you start to see amazing results. By fixing the one thing that's screwing you up, you unlock the potential for your sales organization. Team mood As a sales leader, you probably have a gut feeling about your team's morale. You know whether they are optimistic or not. When negativity is present, it will affect your team's ability to sell. It will also affect your retention and your on-boarding. Though no product is perfect, there are frequently just one or two things that are causing grief. How do they feel about the materials they have? How do they feel about coaching? What kind of competitive pressures are they feeling? You'll likely identify multiple areas of improvement that will help your team perform better. Limiting factors Many limiting factors don't simply add up. They multiply. If you can improve it a little bit, even if you can't perfect it, you'll get results from that thing. If the rep doesn't know the product, train him. If the team doesn't feel good about the commission plan, explain it. If your product isn't ready for market, figure out what you can do to improve it. "Measure the Quality of your Leads, Pipeline and Sales Talent" episode resources Connect with Rob at cien.ai. It's a reference to doing things 100 times. You can also connect with him personally on LinkedIn @RobertKall. This episode is brought to you in part by our TSE Certified Sales Training Program, which teaches you to improve your sales skills, find more customers, build stronger value, and close more deals. The next semester begins in April. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. If you haven't already done so, subscribe to the podcast so you won't miss a single episode, and share with your friends! Audio provided by Free SFX and Bensound.  Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

Very often, sales reps find themselves frustrated and hemmed in by the mistakes small company sales leaders make. I had a conversation last week with a sales rep who was frustrated because his company had no real plan or guidance for how it would achieve the owner’s vision. The owner expected Herculean efforts by the rep, but eventually the rep stopped performing and left the company to escape the pressure. In many cases, unless the owner corrects the mistakes, the cycle starts all over again when a new rep joins the team. HONEYMOON Many of us in small organizations understand the excitement of entering a new role only to discover that the reality was different than the idea you bought into. The sales rep I mentioned was never good enough to accomplish what the boss was hoping for, because there was no plan in place to help him succeed. Because the rep wasn’t as successful as the boss expected, he was moved into a different role. The rep continued in a sales support role, but his demeanor changed. His excitement disappeared. He wasn’t giving as much of himself to the company because he was discouraged by all that had happened. Eventually he left the role and moved into a much better position. MISSING PLAN Entrepreneurs certainly have the freedom to set their own vision for their companies. It’s their responsibility to establish where the organization will go, but they must also determine how it will get there. Imagine an owner who sets a goal to make $1 million. He wants the best sales reps to come into his organization and help him carry out that plan. He hires a successful sales rep from another company where there is already a proven sales process and proven guidance to help him succeed. The owner expects the sales rep to execute at the new company the same way he did at the previous one, except there’s no structure in place. If the rep didn’t take the sales job expecting to have to reinvent the wheel, he’ll likely be frustrated by the lack of any kind of process. If he’s a new seller, he may not have the resources or the experience to help build a sales process from nothing. As a result, he’ll be frustrated and burned out quickly because he doesn’t have the necessary tools to be successful. Without a change in the owner’s approach, every sales rep who walks into this same situation will likely end up leaving. MISTAKE 1: FAILING TO FIND THE BEST CUSTOMER If you don’t identify the best potential customer for your business, the sales rep will constantly have to switch gears in an effort to pursue different prospects. He’ll struggle to gain traction because he’ll be chasing too many possibilities. He likely won’t have any idea what works and what doesn’t, because he’ll be spread too thin. Have a clear definition of the customers you’ll pursue, and how you’ll connect with them. If you haven’t already determined who your ideal customers are, give your sales reps additional time to figure out which customers are worth pursuing. MISTAKE 2: FAILING TO UNDERSTAND BASIC METRICS If you aren’t tracking certain metrics within your company, you’ll have no way to determine which efforts are working and which ones are not. Begin by determining which KPIs you’ll use to evaluate the effectiveness of your sales reps. How many deals do they close? The number of appointments they set? How many demonstrations do they schedule? How many contacts do they locate? I recommend you focus on outcome-based KPIs. It’s ok to track the day-to-day activities that produce important outcomes like demonstrations scheduled or deals closed, but I wouldn’t judge your employees on those metrics. Avoid measuring vanity numbers like the number of calls made and instead evaluate meaningful numbers like the number of appointments that resulted from those calls. Determine what kind of realistic result your rep should be accomplishing. Should he be closing $6,000 worth of deals each month? Once you know that, you can help your reps ramp up.   Once you have a trajectory, plan, or path to follow, your sales reps will be able to duplicate their results over time and eventually hit even bigger goals. #SalesGoals CLICK TO TWEET   MISTAKE 3: FAILING TO GUIDE YOUR TEAM Once your team has an understanding of the ideal customers and how to find them, you must give your team a clear expectation of what to say. Prepare your team for the questions they must be prepared to answer and the objections they’ll likely hear. Develop resources like downloads or podcasts or articles that will help your sales reps educate themselves. Accumulate resources that your reps can share with your prospects. If you don’t help your sales reps succeed, they will move on to another company. Then, you’ll find yourself in the same mess again. Don’t make these same mistakes. Develop a plan to help your team succeed. Check out the TSE Certified Sales Training Program for help building a successful team and an effective process. “MISTAKES SMALL COMPANY SALES LEADERS MAKE” EPISODE RESOURCES This episode is brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out. You’ll receive real-time alerts anyone opens an email or clicks a link. Mailtag.io allows you to see around the corners. You can see when people open your email, or when they click on the link you sent. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out. This episode is also brought to you by the TSE Certified Sales Training Program. If 2018 wasn’t the best year for you, check out TSE Certified Sales Training Program. We can help you out of your slump. If you gave a lot of great presentations and did a lot of hard work, only to watch your prospects choose to work with your competitors, we can help you fix that. The new semester of TSE Certified Sales Training Program begins in April and it would be an absolute honor to have you join us. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. If you haven’t already done so, subscribe to the podcast so you won’t miss a single episode. Share it with your friends who would benefit from learning more. Audio provided by Free SFX and Bensound. Audio Player   Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

Salespeople don’t like to hear the word “no” but Andrea Waltz is going to help you change the way you look at that response so that you’ll find yourself trying to go for no. Andrea and her husband struck out on their own about 19 years ago. They did sales workshops and trainings for big companies, and they found that their rejection piece was the thing everyone loved. This was a problem and a solution that affected everyone no matter what business they were in. In this replay of a 2017 episode of The Sales Evangelist, Andrea offers the following advice to those dealing with rejection. IT’S NOT ABOUT YOU. Although it’s true that the rejection isn’t personal, it’s hard to avoid internalizing that rejection. It’s normal to respond emotionally when someone tells you no. If, however, you allow rejection to take control of your sales process, you end up with mediocre results because you’re little more than an order-taker. GO FOR THE NO. Eventually you’re going to have a conversation with someone, so rejection is always a possibility. Andrea’s husband had an experience once selling menswear, and his manager asked him what the customer said no to. Her husband pointed out that the customer bought everything he recommended and didn’t say no to anything. The manager then asked, “Well then how did you know he was done?” As sellers, we tend to sell to our own wallets, but if we could get comfortable being told no, it’s possible that we’d be even more successful. We must get used to hearing “no.” HELP STRUGGLING SELLERS. “No” doesn’t mean never; it means not yet. “No” is the beginning of a negotiation. If you call on someone who is happy with the current supplier, that won’t necessarily be true forever. You must stay in touch and follow up even when people tell you “no.” Encourage your sellers to continue the follow up. It’s easy to lose track if you don’t use your CRM. There’s also an interesting phenomenon around getting a “yes.” Everyone celebrates that “yes.” Contrast that with the person who makes 20 phone calls and gets nothing but “no.” Consider that a lot of those “no” answers can turn into “yes.”   Don’t just reward results; reward activity. #GetUsedToNo CLICK TO TWEET   Track your “no” answers. Set a “no” goal. If you get permission to follow up, you absolutely must do it. MANAGE “NO.” Sellers must learn to distinguish the different kinds of “no” answer. When you avoid hearing “no” you don’t get good at handling rejection emotionally. When you get used to hearing “no” you learn to distinguish the “no” answers that could potentially turn into a “yes.” Get permission to follow up with that qualified prospect. At worst, ask if you can check back in a few months to see if anything has changed. You can also try to figure out what the “no” is by figuring out how you got to “no.” You have nothing to lose at this point, so try to figure out why it wasn’t a good fit. Figure out why people are saying “no” and figure out how you can mitigate that in the future. TALK TO THE RIGHT PEOPLE. If you’re getting a large number of “no” answers, determine whether you’re talking to the right people. Consider that maybe you aren’t contacting qualified leads. Maybe your presentation needs a few tweaks. If you’re only being proactive, you’re only dealing with the “yes” answers. People usually have to be contacted multiple times before they say “yes.” They are often hesitant to change, so if you’re changing a service but the prospect doesn’t want to make a change, that’s why multiple contacts are necessary. Add value. Get them accustomed to the idea. CHANGE YOUR MINDSET. Understand that you don’t just have to focus on “yes.” That mindset shift forces you to let go of being perfect. People have been conditioned to believe that “no” and failure go together. When you avoid “no,” you miss opportunities for some big “yes” answers. We want to give people permission to believe that it’s ok to get a “no.” Create a “no” awareness. “JUST GO FOR NO!” EPISODE RESOURCES Learn more about these concepts by visiting GoForNo.com. You can also grab a copy of their book Go For No!: Yes Is the Destination, No Is How You Get There. This episode is brought to you in part by our TSE Certified Sales Training Program, which teaches you to improve your sales skills, find more customers, build stronger value, and close more deals. The next semester begins in April. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out. You’ll receive real-time alerts anyone opens an email or clicks a link. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. If you haven’t already done so, subscribe to the podcast so you won’t miss a single episode, and share with your friends! Audio provided by Free SFX and Bensound. Audio Player   Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

Following up means reconnecting with the prospect, and it's crucial that you understand why and how to follow up. Many of us dread the follow-up portion of our job because we fear being a nuisance. When we do it effectively, though, it can be the key to more deals and more success. Follow up Follow up builds trust with your prospects. When you tell them that you're going to follow up with them, they expect to hear from you. Failure to follow up suggests that you're not dependable or perhaps you found another prospect that is more valuable. You must keep your promises because trust leads to success. People do business with people they know, like, and trust. [Tweet "At the end of every single interaction with your prospect, you should have some form of follow-up in mind. #FollowUp"] Next steps Create a meaningful process that will help move your prospects forward. Decide what you need to do next and establish a clear next step for every single appointment. When you meet for the first time, schedule a next step that will allow a deeper dive with that prospect. Let your prospects know that there will always be a clear next step as long as you two are a good fit for one another. Ask your prospects what they would like to do next. Based upon their answer, you can schedule your next step. Be prepared to offer some options for meeting days and times. Do NOT leave the meeting with a general statement that the prospect will follow up with you. Better to have a specific sense of whether the relationship is moving forward than to be left wondering. Effective strategies For most sellers, none of this is new material. We KNOW that we need to follow up. Once you've created the next step, use Google Calendar to create a notifications that will remind each of you about the meeting. Even if your prospect indicates that the time isn't right for your product or service, have a follow-up in mind that will allow you to reconnect with him after the fact. Stay in touch. Keep your prospect moving in the right direction. "Why and How to Follow Up" episode resources Check out the book 15 Secrets Successful People Know About Time Management by Kevin Kruse. This episode is brought to you by the TSE Certified Sales Training Program. If you put in a lot of hard work in 2018 but weren't able to close many of your deals, we can help you fix that. We have a new semester beginning in April and it would be an honor to have you join. Visit thesalesevangelist.com/CST. If you haven't already done so, subscribe to the podcast so you won't miss a single episode. Share it with your friends who would benefit from learning more. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

If you struggle with sales and the challenges that go along with it, you aren’t alone, and today Ted Ryce shares how he overcame his own struggles and how you can overcome sales plateaus. Ted has been a health and fitness professional for the past 17 years in Miami Beach. He has worked with tons of celebrities, CEOs, multi-million dollar companies and personalities like Richard Branson and Robert Downey, Jr. He now has a health, fitness, and personal development podcast called Legendary Life Podcast. Ted figured out early on that he actually is a salesperson. Sales never came easy for him and so today, he shares with us the challenges he faced and how he overcame them so you can learn from his experience. Don’t undersell yourself Ted poured a lot of effort and resources into the fitness industry, and though it helped, he hit a plateau where he wasn’t getting more clients. For the money he invested, he expected to have a mile-long waiting list. He was in desperate need of new clients when a guy expressed interest in training with him. Ted saw it as a chance to grow his client list and raise his prices. Looking back, he realizes that because he didn’t have confidence in his business or his cost, he didn’t justify the cost to his prospect. Determine your value, and stick to it. Differentiate yourself Once you play the price game, everyone loses, including other people in your industry. You have to differentiate yourself and have a reason for charging as much as you do. You must explain it so that the prospect can understand the cost. Have a reason for charging more, not coming from a place of being awesome but in a way the prospect can understand. In Ted’s case, he realized there would always be people who would work for less money, so he started to highlight how his training was different. He offered a holistic approach that included sleep and other physical and health challenges, and he specialized in injuries. He also had a background of working with CEOs, so he marketed himself accordingly. Sell what the client wants Don’t sell yourself or what you want to sell. Sell exactly what the client wants. Ted worked to determine exactly what his clients needed, and then he sold them exactly that instead of selling what he wanted to sell. He also made peace with the idea that some customers would need something different than what he was selling, so he would be willing to refer them out. Match what you do with what someone else needs. [Tweet "When you value your product or service in the right way, price no longer becomes an issue. #Value"] Reach more people Once you’ve narrowed your message, find ways to reach the people who can benefit from your product or service. This is a great way of selling yourself without selling yourself. Go out there and do more presentations. Do a podcast. Eventually, they will look at you as a leader in your industry. People will apply the things you’re sharing, and if it helps them succeed, they will view you as a subject-matter expert. Take things step by step. Stay at it. Take lessons and courses. Listen to podcasts. Stay on course to make consistent improvements. In 3-6 months time, you’re going to see major changes. Stay consistent, keep at it, and don’t give up. "Sell Value" episode resources You can connect with Ted on the Legendary Life Podcast, and check out the Be The Change group. This episode is brought to you in part by our TSE Certified Sales Training Program, which teaches you to improve your sales skills, find more customers, build stronger value, and close more deals. The next semester begins in April. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. If you haven't already done so, subscribe to the podcast so you won't miss a single episode, and share with your friends! Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

One of the biggest challenges in business is keeping that constant flow of new customers in the pipeline.  How you brand yourself and your company is imperative in producing growth and recurrent revenue.    Johanne Wilson is co-founder of a Florida-based design agency called COOL Creative. COOL stands for Create Out of Love. Their branding comes from a creative and design standpoint.   Challenges in sales Every company experiences challenges when it comes to sales. Understanding those challenges and learning effective ways to overcome them can increase your sales. It can also clarify your target audience and reveal how to best go about reaching them.   Find effective ways to pitch so you can have a healthy flow of clients and client work. When you do, you’ll create active, recurrent clients that return again and again.      From a fashion standpoint, offer enough product and keep it updated and fresh. The customer will keep coming in to purchase product and will create recurrent revenue.   Change product release times and inform the customer of new releases to keep him engaged..   Strive for constant communication with the customer in order to drive sales. Solutions to challenges Maintain consistent growth within your business. On the agency side, COOL Creative developed a growth plan that would move the sales needle. For example, making an investment in the Goldman Sachs 10,000 Small Businesses program provides tools for creating an effective growth plan. Johanne realized that she was spending too much time on client work and not enough on the sales side of her business. As the business leader, she realized she was spending a lot of time on design because she was comfortable with it. She was not investing enough time in the sales side.   She learned that in order to be a good business person, you have to become a good sales person as well.  You must familiarize yourself with the aspects of business that you aren’t comfortable or familiar with.   Prioritizing sales On the fashion side, pushing more on advertising, marketing, social, communication, and partnerships with influential people like celebrities can all help drive sales. Right partnerships can lead to other agencies funneling clients your way. Work smarter, not harder. Identify the areas that need more attention and push toward making those a priority. As an entrepreneur, Donald neglected the sales facet. But once he made sales a priority, everything else fell into place. As a business leader, sales is a necessity. Nobody knows your business better than you.  Nobody can sell it better than you. It can be hard to let go of the things that got you into business in the first place. Identify the areas of business that aren’t as strong. Invest more time and energy into those areas. Business will become healthier and you will be able to serve clients better.   Understand your clients’ issues and the strategies you will use in solving them. Then attach a price tag to those solutions. When you and the client see amazing results from something you helped him with, it’s rewarding. Bringing a client’s idea to life or bringing a business objective to life makes it all worthwhile. Create Out of Love (COOL) speaks for itself when these instances occur. Results of changes Growth is always a good indicator for having made positive changes. You don’t have to do anything drastic: small changes can have big rewards. What are you focusing on? If your head is always down working on the deliverables, which is important, you must make sure there is a strong person on the sales side to keep the engine moving.   Speaking to the creative entrepreneur, don’t forget why you are in business. While it is the creative piece that got you started, you have to get good at the business side, too. This includes sales, accurate bookkeeping, and meeting with other professionals to make sure that the business stays in good standing. "Constant Flow of New Customers" episode resources           You can reach Johanne Wilson online at www.coolcreativeinc.com.  Here you can link to the online shop, Instagram @CoolCreativeinc, Facebook, LinkedIn, and Twitter. This episode is brought to you by the TSE Certified Sales Training Program. If you put in a lot of hard work in 2018 but weren't able to close many of your deals, we can help you fix that. We have a new semester beginning in April and it would be an honor to have you join. Visit thesalesevangelist.com/CST. If you haven't already done so, subscribe to the podcast so you won't miss a single episode. Share it with your friends who would benefit from learning more. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

Stories provide a powerful opportunity to connect with your prospects, and story selling can push you across the line and even make you more successful than the competition. They can even help you overcome a less superior product because people respond to good stories. Stories as a lifeline Good stories can separate you from your competition. I'm putting together a workshop right designed to help business owners understand the power of stories in the selling process. Many of them are trying to land big contracts without great stories. I call this process edutaining, and it differentiates those who do it well. After all, anyone can talk about their product or service. Not everyone can explain how it solve problems for clients. Not everyone can give specific examples of the difference their product or service made. Your prospect wants to hear why it matters. He doesn't care about your software or widget; he cares about what it can do for him. [Tweet "When you share the story of your widget and the problems it has solved for other people, your buyers will engage. You'll build a connection with your buyer that will make him want to hear more. #StorySelling"] Focus on "why" I'm helping a client build a huge presentation for a corporation her company has done business with in the past. She'll be educating these buyers about her company and its offerings. As she prepares, she's trying to determine what exactly she should say. We're working to provide the "whys" of her company instead of focusing on the "what." Rather than address what they do, what they offer, and what they can create, she'll focus on why they've done those things. Why did you start the company? What makes you passionate about solving this issue? Why do clients seek your products? When she told me the story of why she started the company, she came to life and her excitement pulled me in. She told me about her first client and the series of events that launched the whole company, and she pulled me in. It didn't matter to me that she had been in business for 15 years. The buyers Think about your buyers. Spend time thinking of examples of the ways you help your customers solve problems. Ask yourself what your buyers are most concerned about. Think back to an experience when you helped a client solve an important problem or prevent a crisis for their own customers. Then, weave that into your presentation. In the case of this client, her company had suffered a bad experience because of a product delay, and she was concerned about how to handle the situation. To take the fear out of the incident, she decided to tell a story that directly addressed it. She acknowledged that her organization isn't perfect, and then she addressed how they had fixed the mistakes that happened in the past. She emphasized her company's desire to never make the same mistake twice. "Story Selling" episode resources The TSE Certified Sales Training Program addresses how to provide value to your buyers. We discuss the importance of teaching and educating them using stories, and you can be part of it. This episode is brought to you in part by our TSE Certified Sales Training Program, which teaches you to improve your sales skills, find more customers, build stronger value, and close more deals. The next semester begins in April. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. If you haven't already done so, subscribe to the podcast so you won't miss a single episode, and share with your friends! Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

Salespeople often adopt a commodity selling mindset instead of a value-based mindset, which leaves them making less money than they could have made. They find themselves asking, “how low can you go?” Jonathan Dale works with RS&I, a nationwide company with nine branches throughout the United States. They have become the largest distributor and sales agent of dish networks. Anyone wanting the ability to resell dish networks must go through RS&I to do so. They also own HughesNet, one of the largest satellite internet providers. Jonathan manages the Vivint portfolio. As a sales leader, he teaches sales reps how to keep the sales process simple by breaking it down. Jonathan has had so many different experiences with both sellers and partners. It brings a whole other level of complexity to his role as a sales leader. Focus on value He remembers knocking on doors to sell home security systems for a company called Pinnacle. It is where he learned the ‘Art of the Sale.’ Although he didn’t particularly love it, he admits that he did learn from it. The following year, after several failures, he fully understood the sales process and realized he was a salesperson. It required taking a step back and looking at sales in a whole new way. Jonathan believes that salespeople commonly place a stigma on sales, or have a mindset about it, that prevents them from being successful. It is a mindset that they have to sell based on price. Jonathan’s biggest struggle when training new reps in the home security industry is teaching them to become more of a value salesperson versus a commodity sales rep. He wants them to pitch the overall value of the service rather than diluting the service. Let the customer decide what the spending habits will be. The opportunity for a sales rep to make the most money is when the customer is comfortable with where he wants to be.  Often times, as sales reps, we want to fit each customer into the same size box. Yet, at the end of the day, if we try to force that fit, we lose money. Forcing our clients into a package that they do not need only leads to chargebacks. Don’t compete on price Jonathan works with over 350 different retailers that take Vivint as a secondary, tertiary, and even fourth line sale. It is a struggle to get them to understand that he doesn’t want them to compete on price. Instead, he wants them to have a conversation about the value of the service and let the customer decide if the product fits their needs. Sales reps, however, are prone to touting the price because it seems easier. Jonathan made an interesting transition two years ago which was actually detrimental for a few months. He moved from home security sales - a totally valuable sale - to satellite sales which was more of a commodity. He realized he was losing money because he wasn’t committed to the value of the product. Often times, sales reps want to take the path of least resistance - the easier sale. If you can provide the customer with benefits, instead of simply selling features, you create value in your product. By allowing the customer to then determine his spending habits, your earning potential is maximized. Don’t lead with your own wallet When I sold training classes for $10K a class, the most money I had ever had in the bank at one time was $3,000. It made no sense to me. I just couldn’t understand why someone would spend that much money. As a result, it definitely limited my ability to sell. I needed to realize that my clients would get a huge return on that $10K investment - that there was a value to what I offered. [Tweet "Don’t assume what the prospects can, or cannot afford, based on your own wealth. #SpendingHabits"] We don’t know their spending habits or capabilities. Instead, believe that your product is the best in the industry regardless of what the competitors offer. Know that your prospects will pay for it because it is the best product available. Keep it simple Keep it simple, silly!  K.I.S.S is an acronym that Jonathan keeps in mind when he teaches the retail process to his sales reps. Look at the product in total. Do not ‘product spew,’ meaning, do not lecture your prospects on every single detail of the product because that is not what they need. Instead, sell the benefit of the product. Increase the value of the product by explaining the ways it can serve the customer. When the question of price arises, turn it back around and ask the customer what he feels it is worth.  If all went well - if the sales rep has created significant value in his presentation - the customer will be pleasantly surprised when presented with the cost because he has placed an even higher value on it. Commodity selling means to provide the customer with the necessary scenarios to imagine for himself the benefit of your service. Know that value should exceed cost Everyone wants to know what's in it for them. They want to know the biggest return they can get on any investment. As sales reps, keep that in mind. The sales pitch has to continually revolve around it. When the customer can see the value - when he understands what is in it for him -  he will buy. At a recent door-to-door conference, Jonathan was looking for a new accountant when he approached an accountant booth a few rows away from his own booth. They told him everything he wanted to hear. Without even knowing the cost, Jonathan was ready to sign because he immediately understood the value they offered. It was a no-brainer. In the end, the new accountant service was more expensive than the old service he had been using, but to Jonathan, the value exceeded the cost. Keep up with the evolving world of sales As a sales leader, Jonathan spends a lot of time on the road. He ‘gets down in the trenches’ with his sales teams to introduce new ideas and to show them how to make changes that, despite sometimes being more difficult at first, will bring in more money in the long run. He sets the example for his team. In sales, we sometimes get into a comfortable rut regardless of results. We can’t afford, however, to continue down a road that does not deliver results. The sales industry is continually evolving and changing. New ideas and new processes are constantly created. You have to study and keep up with the times. Have fun as well. The sales process can be a fun way to learn about how people think. Figure out how people think and use it to your advantage. Be forward thinking in your sales approach. “How Low Can You Go?” episode resources The best way to reach Jonathan is via email at Jon.dale@rsiinc.com. This episode is brought to you by the TSE Certified Sales Training Program. If you put in a lot of hard work in 2018 but weren't able to close many of your deals, we can help you fix that. We have a new semester beginning in April and it would be an honor to have you join. Visit thesalesevangelist.com/CST. If you haven't already done so, subscribe to the podcast so you won't miss a single episode. Share it with your friends who would benefit from learning more. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

As sales reps, we all want to know how to turn a ‘No,’ to a ‘Maybe,’ to a ‘Yes!’ Tamara Thompson is the owner of a creative video production company that brings compelling stories and brands to life; from events to influencers to business owners. It is for those who need marketing assistance or who seek to broadcast their authority across different social media platforms. Video is her forte’. She is very passionate about it and has directed several documentaries. Tamara started using a video camera at the age of 7 and followed her dream into film school before launching her own business, Serious Take Productions, in 2012. She is now focused on building her sub-brand, Broadcast your Authority, to help empower more female business owners – from taking the stage, to gaining media exposure, to implementing video that will attract and keep attention. Tamara knows full well that receiving a ‘No’ in sales is inevitable. She used to take it personally until she read The Four Agreements, a book which she credits with changing her life. MOVING BEYOND ‘NO’ Now, she views ‘no’ with a different mindset. That ‘no’ can turn into a ‘maybe’ and then into a ‘yes’ when you have the mentality and are able to think abundantly in order to handle rejection. Taking rejection personally only allows it to spiral out of control into negative feelings about one’s abilities. The more positivity flows around you, however, the more you are able to deal with objections. To handle the conversation, you have to be able to listen to why they are saying ‘no.’ It is a preemptive process. It is the preemptive way of thinking when entering into any conversation: don’t expect a ‘no,’ but recognize that it may happen and be prepared. When facing ‘no’ as an answer, it is time to discover why the hesitation exists. In this way, you can provide a different solution that caters better to the needs of your clients. As the owner of a professional video company, Tamara knows she has the one-up in many situations simply because, in order to build a relationship with her clients, she needs to know exactly what entices them most and what they need most. As an example, Tamara recalls hosting a ‘sale from the stage event.’ It’s a selling opportunity to a massive amount of people who are then invited to ask questions and to sign up for video retreats. One woman, in particular, had many questions about her unique situation. Tamara was able to zero in on the specific hesitations of the prospect and cater to her needs as a result. Relating to the prospect and fully trying to understand the reasons behind any hesitation is how Tamara is able to turn a ‘no’ into a ‘yes.’ LISTENING She doesn’t view ‘no’ as a rejection or a lack of interest but rather as a call for more information. A weak seller might give up but a great seller will try to be helpful, to relate, and to listen. When you truly care about the people you are working with and for and want to build a relationship with them, it is easier to steer conversations toward ‘yes.’ Once you understand the struggles and objections, it is easier to respond properly. Tamara is passionate about her business. She is confident that listening and empathy can go a long way in helping sales reps close deals even if they are not particularly passionate about their product. New sellers sometimes don’t know what to listen for. Tamara recommends doing research on any person you hope to speak with. Take time to learn their lifestyle and interests and what their brand and business look like. Then tailor your questions accordingly. The right questions – the right amount of interest in what the prospect is already doing – can open them up to tell you more. Find out why they do what they do and where they want to go. Most prospects are passionate about their business and when they are hesitant to make a change, you can hear it in their voice. Once you understand their goals, you can help them past the hesitation. BEING PERSISTENT If a hesitant ‘no’ is still the answer, Tamara recommends follow-up. Aim for a ‘maybe’ even if it means following-up multiple times, or several months later, because people are busy and can’t always respond the first time. Once the prospect realizes that the sales rep is attempting to provide a solution and to help versus just trying to make a sale, it opens doors. Persistence and the ability to listen to the real concerns of any prospect are Tamara’s key pieces of advice.   Give prospects the opportunity to understand what it will really be like to work with you. #ProspectExperience CLICK TO TWEET   The more they can see the value in what you offer, the more ‘no’ moves to ‘yes.’ “HOW TO TURN A ‘NO,’ TO A ‘MAYBE,’ TO A ‘YES!’” EPISODE RESOURCES Check out Tamara’s video content and learn about upcoming events on the Director Tamara Thompson Facebook page. You can learn more about compelling videos, event videos, and influencer and speaker trailers produced by Serious Take Productions at www.serioustakeproductions.com. This episode is brought to you in part by our TSE Certified Sales Training Program, which teaches you to improve your sales skills, find more customers, build stronger value, and close more deals. The next semester begins in April. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out. You’ll receive real-time alerts anyone opens an email or clicks a link. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. If you haven’t already done so, subscribe to the podcast so you won’t miss a single episode, and share with your friends! Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com

On today's episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. My phone was disconnected. I couldn’t receive calls from my clients or from my family. This episode goes beyond sales and is more than just another episode. People matter Salespeople sometimes forget that people matter, so let my experience with a disconnected phone serve as a direct reminder about the need for quality customer service. Too often, large companies don’t seem to care about small individuals. As such, I feel a moral obligation to use my platform to share this incident so that others may benefit from my experience. Brand loyalty I remember back in 6th grade when my mom got me a pager from BellSouth. I felt like the coolest kid on campus. My friends could reach out to me and I could send messages to them; it was all very exciting. I got my first prepaid cell phone in 7th grade, also from BellSouth. I became an AT&T customer when they acquired BellSouth and I had no complaints. Eventually, I moved to the Nokia phone with text messages and minutes - and, of course, I chose AT&T.  When I moved away to college, I tried to take AT&T with me but there weren’t a lot of cell towers back then so it couldn’t happen. They released me from my contract and I signed on with Verizon. Verizon was fine but I was excited when AT&T expanded its coverage and I could use them once again with my new iPhone. My family and I used AT&T for everything. It was a sad day when we moved and had to switch to Comcast but it was exciting when we were eventually able to switch back once again. We understand that companies grow, things happen, and changes are made. We didn’t like all of AT&T’s new ideas but we rolled with the punches and kept moving. A lot of plans have changed in the industry. There is a different structure to leasing phones now, for example. They also offer a prepaid plan where, if you pay off your phone, you have unlimited use for just $45 a month through an automatic bank withdrawal. Sounded good to me! Text notifications let you know when the amount will be withdrawn from your account so you can prepare. It was all running smoothly until we noticed some fraudulent activity on our bank card during the holiday season. We decided to cancel the card and apply for a replacement. You can see where I’m going with this … No customer loyalty About two weeks later, AT&T disconnected my phone, so I called them right away. I certainly accept responsibility for my share of the problem but let me tell you what happened. Because my plan had ‘expired,’ they had cancelled my services -  without notifying me. Additionally, the prepaid plan that I had enrolled in was offered only as a limited promotion. To obtain the same plan again would cost me $65 a month. The money was not the issue. The principle certainly was. The customer service representative told me that because the plan had expired, I could not renew it despite that I had never canceled it. My years of loyalty as an AT&T customer were meaningless. What was my incentive to stay with a company that did not return the same level of loyalty, or care, toward me? I didn’t have time to argue. Since I needed my phone for work, I agreed to the higher plan, but only while I courted new companies, namely T-Mobile. I raised the question on social media and found not only that people seem to love T-Mobile but, at the same time, there have been an increasing number of dropped calls with AT&T service. It is definitely time for a change. Two-way street The lesson behind this story: remember that your customers and your clients are people. Cultures change and some companies get stuck in archaic ways of thinking. [Tweet "When a company chooses to rest on its laurels instead of seeking ways to continually improve, customers will leave. #CustomerExperience"] They will move to businesses that give them attention; ones that are more nimble and flexible. Don’t let your business model be stuck in the past, unwilling to deviate from the old standard. Are you flexible? Do you bend to help your customers or do you expect them to bend toward you? This month, as we focus on client success and customer service, I urge you to evaluate the way you treat your clients. Are you putting the people who pay you first? “Why AT&T customer service caused me to switch providers” episode resources  This episode is brought to you by the TSE Certified Sales Training Program. If you put in a lot of hard work in 2018 but weren't able to close many of your deals, we can help you fix that. We have a new semester beginning in April and it would be an honor to have you join. Visit thesalesevangelist.com/CST. Check out BombBomb, Loom, Wistia, and Soapbox to help you make emotional connections with your prospects by embedding videos into your emails. If you haven't already done so, subscribe to the podcast so you won't miss a single episode. Share it with your friends who would benefit from learning more. This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out. I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility. Audio provided by Free SFX and Bensound.Mentioned in this episode:HubSpot and bluëmago | STUDIOSHubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com