The Happy Clients Podcast

We’ve worked with a number of agencies who’ve scaled SUPER quickly, and it’s been awesome to see. Of course, there are good things and bad things with scaling really fast, but we like the high energy of this challenge. This episode’s chat with today’s guest, Natalya will really show you behind the curtain. She’s a client account manager on our team at DOT & Co. and just 9-10 months ago, digital marketing was new to her, but something she always wanted to learn more about. She joined the CAM Academy, our signature client account manager training, and she’s blossomed into a killer CAM. She’s been working inside hyper-niched, scaling agencies, and she knows a thing or two about what goes on behind the scenes.

Who’s the next best hire? Do I hire a full-time employee or a contractor? How do I train them? There are so many paths you could take, so we’re answering your questions to help steer you in the right direction. We get it: 2020 has been a turbulent start to the new decade. We feel it, too. And that turbulence may have you questioning if now is the right time to set goals, hire and scale. Pandemics or not, we know a thing or two about hiring and scaling because, as client account managers, we play a leading role in assembling digital marketing agency teams every day. And we’ve seen it all, from small agencies just starting out to large agencies ready to expand. And all of them have the same issues when it comes to hiring.

Thinking of hiring a virtual assistant for your digital marketing agency? Listen to this first.  Within the digital world, many people immediately think a virtual assistant should be their first hire, with the intention of getting the agency owner out of the ‘day to day’ of the business. A virtual assistant, or VA, can be immensely valuable, however, it may not be what you require right now to help you scale your agency to the next level. HINT: You may want to consider a Client Account Manager instead of a VA. 

We're seeing things changing fast in 2020. And with businesses moving online, the need for digital marketing agencies in this decade is growing exponentially. So, if you’re a digital marketing advertiser, be prepared to scale and scale fast. Today, we're filling you in on everything you should know when growing your team and hiring someone to take care of your clients. Whether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently. If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are The FIVE Qualities That Make a Great Client Account Manager.

Managing clients in the digital marketing agency can be wild and confusing. There are highs and lows, and this is literally what we do every day, all day. So in this episode, tell you everything we know about the role of a Client Account Manager or cam as we call it and how we see this role working in all types of agencies. From e-commerce to scalable lead generation businesses, to creative services — if you want to learn what a CAM would, or should, look like in your agency, you're in the right spot. We’re answering all of your burning questions about client management, and our role as Client Account Managers. Let’s dig in.

Welcome to the Happy Clients Podcast, brought to you by DOT & Company— the world's best and only team of client account managers for digital marketing agencies.  Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you, client management is what we do best. On this podcast, not only will Taylor and Katie show you and your team how to nurture lasting relationships with your clientele, they'll show you how to free up your time to do what you want and need in your business. On the Happy Clients Podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients.