Performance Matters | A 5 Moments of Need® Podcast Series
performancematters
This podcast series dives deeper into the 5 Moments of Learning Need®.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Mentioned books
Dec 14, 2020 • 31min
Experience Matters | From Order Taking to Strategic Partner
Listen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Dec 3, 2020 • 29min
Trends: The Shifts & Pivots in L&D
Host Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape.
This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves.
Listen to hear more on how you can meet your organization where it needs you, on the front lines of ensuring performance comes first and foremost.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Nov 5, 2020 • 29min
Experience Matters | A Call Center Conversion
In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.
Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Oct 8, 2020 • 32min
Experience Matters | Beginning a 5 Moments Journey: Lessons Learned
This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Sep 8, 2020 • 25min
Experience Matters | What We’ve Learned Along the Way
"The only source of knowledge is experience." -Albert Einstein
For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Aug 21, 2020 • 35min
Strategy Matters | Talking Workflow Learning
Bob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Jul 15, 2020 • 21min
Technology Matters | Using The Tools You Have
You can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have.
Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Jul 7, 2020 • 28min
Experience Matters | How The Hartford Has Mastered Workflow Learning
Mark Wagner sits down with Bob Mosher to discuss how The Hartford has integrated workflow learning into their organization and how the team has used this shifted mindset and accompanying resources to responded to the current landscape.
Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Jun 5, 2020 • 26min
Strategy Matters | Why Maturity Models Matter
Carol Stroud and Conrad Gottfredson join Bob Mosher in the continued discussion around The 5 Moments of Need Maturity Model.
If you're tired of hearing great conversations alongside great ideas, but with little to no tactical ways, or road maps, to get you and your teams to the desired outcome—this is your episode!
Over the course 25 minutes the group discusses how this model is grounded in the industry, how it is used, and the expected outcomes. Start your journey to a performance-first mindset today.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
May 29, 2020 • 26min
Strategy Matters | Maturity Models Matter!
"If we don't know where we are and we don't know where we are going, how in heaven's name will we ever get to where we need to be?!" -Dr. Conrad Gottfredson
Listen as Conrad Gottfredson and Bob Mosher take a look at The 5 Moments of Need Maturity Model, how the model originated, it's growth, and the importance of it's use to improve organizational performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
