

Performance Matters | A 5 Moments of Need® Podcast Series
performancematters
This podcast series dives deeper into the 5 Moments of Learning Need®.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Mentioned books

Feb 25, 2024 • 35min
Using Moments of Need & Points of Use at Johnson & Johnson to Meet Compliance Needs & Support Employees
Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce.
The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated industry. If you're navigating compliance training, seeking to enhance employee productivity and performance, or just curious about the future of L&D, this podcast is a must-listen.
Erwin De beuckelaer is the Director of Innovation and R&D Quality at Johnson & Johnson Innovative Medicine.
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved.

Feb 19, 2024 • 15min
AI Matters: An Exploration Into the World of AI and Workflow Learning
Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.
Episode One is just around the corner, featuring a co-host who will undoubtedly rock your world!
But first, dive into the kickoff discussion with co-hosts Conrad Gottfredson and Bob Mosher as they dissect AI's role in the industry.
Stay connected, stay engaged, and let's collectively embrace the future of AI in performance. Join us bi-monthly as we navigate the intricate landscape of AI's impact on our professional landscape.
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved.

Jan 22, 2024 • 22min
Driving Performance Excellence: Insights from General Mills' Journey with the 5 MoN
Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast.
Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on the coaching model, their swift workflow analysis, and conquering obstacles in the manufacturing landscape. He also shares valuable advice around the benefits of forming cohorts, strategic partnerships for initial implementation, and aligning efforts with the methodology's principles.
Enjoy the episode!
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved.

Dec 7, 2023 • 19min
Crafting Effective Skillsets for Workplace Performance
Dr. Conrad Gottfredson, 5 Moments of Need methodology visionary, shares insights on building and sustaining skillsets, aligning them with workflow learning, and the importance of continuous skill development.

Nov 20, 2023 • 24min
Navigating Knowledge & Content Management in the Flow of Work
In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson, pioneer of the 5 Moments of Need, to discuss the importance of knowledge and content management within the context of workflow learning.
Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring content, consolidating deliverables, and defining the lifecycle of content.
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Oct 30, 2023 • 22min
Unveiling the Power of Targeted Training
In this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need.
They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you’ll hear, Sue Reber stresses the importance of critical skills, noting the shift from merely imparting knowledge to hands-on, targeted learning experiences. The two also underscore the relevance of the digital coach, an essential tool designed to support learners across all 5 Moments of Need, and the need for SMEs and L&D leaders to keep an open mind, start small to validate the effectiveness, and pave the way for better learning outcomes.
Their shared expertise and insights promise to guide organizations towards embracing more efficient and impactful learning methods.
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Sep 23, 2023 • 24min
You Called My Baby ”Ugly”!
In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now!
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Sep 13, 2023 • 23min
Enough Is Enough
Welcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date.
For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strategic conversations.
Listen to why Bob feels it's time we address why these challenges persist and how we can change the narrative. The episode discusses reframing our purpose, moving beyond traditional training, and embracing workflow learning to create lasting impact.
Your feedback and thoughts on this topic are invaluable as we continue this conversation.
Have questions about this content or another resource on the site? Let us know!
Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Aug 30, 2023 • 26min
Shifting Paradigms: From ADDIE to EnABLE
In this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace.
Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted training and digital coaching.
Discover how this change can save money, improve workforce efficiency, and drastically improve the way we design learning.
Listen or download the episode now to begin changing mindsets.
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Jul 24, 2023 • 30min
The Tactical Side of Implementing a Workflow Learning Solution
In this episode, Sue Reber, the Executive Director of Consulting Services at APPLY Synergies, delves into the tactical aspects of implementing a workflow learning solution.
In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the digital coach into training. She walks through how these principles play a pivotal role in maximizing the efficiency and effectiveness of learning solutions within the flow of work. Listen Now!
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.


