

Jake & Gino: Real Estate Investing & Multifamily
Jake & Gino
Real estate investing, multifamily, and apartment investing—where real estate meets real business ownership. Hosted by investor-entrepreneurs Jake Stenziano and Gino Barbaro, the show goes beyond buying apartments to teach you how to build a durable, well-run real estate business. Each episode blends deal analysis, market insights, leadership lessons, and hard-earned operating experience from owning and managing thousands of units. Whether you’re just starting out or scaling a portfolio, Jake & Gino deliver practical education, honest conversations, and proven frameworks to help you grow cash flow, build systems, and create long-term wealth—without losing sight of family, values, and purpose.
Also included under The Jake & Gino umbrella:
How To: From real estate underwriting and asset management to organizational structure and owner mindset, How To delivers clear frameworks and actionable guidance for investors who want to build and operate a real estate business with clarity, discipline, and control.
Also included under The Jake & Gino umbrella:
How To: From real estate underwriting and asset management to organizational structure and owner mindset, How To delivers clear frameworks and actionable guidance for investors who want to build and operate a real estate business with clarity, discipline, and control.
Episodes
Mentioned books

Aug 3, 2023 • 40min
Never Lose a Customer Again with Joey Coleman | Jake & Gino Show
In this insightful discussion with Gino, renowned customer experience expert Joey Coleman shares some enlightening thoughts on employee retention, engagement, and the future of work. Joey reveals how leaders can improve engagement by defining employees' roles in the future and creating a future org chart. He also emphasizes the importance of consistent one-on-one meetings with employees and the consequences of canceling these meetings. Joey addresses common misconceptions about millennials in the workforce and why blaming them for issues in the workplace is unjustified. He presents data-backed facts to debunk common myths about millennials and provides a fresh perspective on employee loyalty. Watch the full video to hear Joey's advice on leadership, his thoughts on how employers have contributed to current issues in the workplace, and his insightful recommendations on improving both employee and customer experiences. Don't forget to get his books "Never Lose a Customer Again" and "Never Lose an Employee Again" for more in-depth insights. Visit our website and Joey's (joeycoleman.com) for more resources on customer and employee experiences. Chapters: 00:00 - Intro 01:27 - Why Did You Write The Book? 04:16 - An Exemplary Company 10:02 - Joey Coleman and the 8 phases to the Employee Journey 16:29 - The Affirm Phase, A Case Study 23:07 - When Should A Company Implement the Employee Journey? 30:39 - Where Does Joey Coleman See Leaders Failing? 34:07 - Have the Times Made Worker Mentalities Change? 38:27 - Where Can You Learn More About Joey Coleman or Reach Out to Him? We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #JoeyColeman #employeeengagement #employeeengagementtips #futureofwork #leadership #employeeretention #millennials #customerexperience #customerjourney #businessadvice
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Aug 2, 2023 • 25min
Julia's New Book Pizza With A Purpose.
Julia's New Book: https://amzn.to/3qhd4r6 Join Julia and Gino as they talk about the release of Julia's third children's book "Pizza With a Purpose: What to Do With a Surplus". Dive deep into the importance of community and the significant role it plays in personal growth, entrepreneurship, and real estate investing. They delve into how the power of community can make an impact on an individual level, and how connecting with like-minded people can elevate your growth journey. Julia Barbaro shares her insights from the third book in her 'Wheelbarrow Profits' children's book series, highlighting the character's journey that mirrors our own personal struggles and triumphs. As Gino identifies with one character inparticular. This episode is filled with wisdom nuggets on finding your unique gift, creating accountability, and transforming personal experiences into opportunities to serve others. Discover why having a community that resonates with your vision is essential and the impact it can have on your path to financial freedom. Chapters 00:00 - Intro 08:04 - Gino Talks about His Takeaway from Julia's New Book 03:24 - Julia Talks about Her Motivations for Writing the book 05:57 - The Abundance Mindset and The Characters Purposes 07:02 - The Characters 09:04 - People Need People - Individual Gifts 10:59 - Get Going and THEN Get Good 13:44 - You're Not Alone and Community Shows You That 16:37 - Character Developement and Allegories 19:28 - Gino Identifies with Pity Party Pig 20:42 - Teaching Our Kids - Learning and Growing From Our Experiences 22:09 - What Are We Doing with Our Life Lessons and Gifts? 23:04 - https://jakeandgino.com/coloringpages 24:01 - Wrap Up We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #jakeandgino #wheelbarrowprofits #entrepreneurship #realestateinvesting #personalgrowth #financialfreedom #uniquegifts #lifelessons #accountabilitypartner #lifecoaching #businessgrowth #family
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 31, 2023 • 8min
Utilizing the BRRRR Method When Rates Rise. How To | Jake and Gino
Jake and Gino don't believe in sitting on the sidelines. In this episode of the "How To" podcast, they dive into the topic of how to refi and roll, especially when interest rates are on the rise. They discuss the BRRR strategy (Buy, Rehab, Refinance, Repeat) and how they've been able to refinance over $30 million from their portfolio. Gino emphasizes the importance of adding at least 25% value to a property for a successful refi and roll, while Jake encourages action over complacency, even in uncertain times. They talk about the importance of buying deals for the long term, knowing where you are in the market cycle, and leveraging responsibly. Join Jake and Gino as they share their strategy for navigating the current market cycle and their philosophy towards leveraging assets responsibly. They talk about the importance of cash flow and asset protection, and how the truly wealthy leverage assets to their advantage. Tune in to find out how you can better your life and the trajectory of your family by understanding these key concepts. Whether you're a beginner or an experienced investor, this episode is a must-listen! Subscribe to the "How To with Jake and Gino" channel for more insights on real estate investing and wealth creation. We'll see you in the next episode! Jake & Gino are here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 27, 2023 • 56min
MM6 Headliner David Greene on the Economy, Interest Rates, and Opportunities | Jake and Gino Podcast
Join Jake, Gino, and special guest David Greene, the former police officer who transformed his life through real estate and has since become a renowned author and host of the Bigger Pockets Podcast. In this riveting discussion, David sheds light on the current economic climate, the impact of interest rate changes, and untapped opportunities in commercial real estate. From understanding the intricate role of the Federal Reserve in the economy to discussing the political motivations behind monetary policies, this conversation is a deep-dive into the economic landscape affecting us all. Moreover, the team reinforces the need for individual thoughtfulness in these unpredictable times. Despite the challenges, the trio is optimistic about the potential in commercial real estate and encourages listeners to work hard, outsmart competition, and seize opportunities. Don't miss David Greene at the upcoming Multifamily Mastery 6 (MM6) event, where he will share insights from his mortgage company and investment mastermind group, Spartan League. Find more about David Greene at https://www.davidgreene24.com/ and let's navigate the commercial real estate market together! Highlights: 00:00 - Intro 01:42 - Does David Greene Need a Reset? 05:23 - What Has David Greene Learned Over the Last Six Months? 07:18 - Aquiring What you Can Manage and Scale Methodically 11:36 - We Seldom See the Grind and the Losses on Social Media 12:34 - Davids Socials and Bigger Pockets 17:53 - David Talks About His New Book 21:15 - Jake Explains Baby Money Soldiers 24:38 - Where Has David Learned Alot of His Knowledge? 31:26 - What Made David Greene Write the Book? 36:37 - Why do 90% of People Not Invest in the Downturn? 43:00 - Looking Back How Could David Have Avoided His Problems? 44:42 - Was There Specific Advice that David Greene Took that He Should Not have? 52:54 - David Will be at Jake & Gino's MM6 Event! 54:06 - Where Can People Work with David Greene? 54:20 - Gino Wrap's It Up! David Greene's Links: https://davidgreene24.com https://thedavidgreeneteam.com/ https://www.davidgreene24.com/spartan Socials: https://twitter.com/davidgreene24 https://www.instagram.com/davidgreene24/ https://www.youtube.com/@DavidGreene24/ Jake & Gino are here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #multifamilyinvesting #apartmentinvesing #multifamilysyndication #realestatetrends #davidgreene #jakeandgino #realestateinvesting #economy #interestrates #biggerpockets #investmentstrategy #federalreserve #commercialrealestate #spartanleague #multifamilymastery6 #mm6 #jakeandginopodcast
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 25, 2023 • 39min
Child Raising In Modern Times With Mike Fabarez | The Julia And Gino Show
Join Gino Barbaro and Dr. Mike Fabarez as they delve into the importance of raising strong, principled men in today's society in this eye-opening episode. Mike, a seasoned pastor and author of "Raising Men Not Boys," shares his profound insights on strength beyond physicality, emphasizing on character, conviction, and integrity. They address the dangerous "herd mentality" often seen today and stress the importance of teaching children to question and think critically. Mike and Gino also discuss the impact of community on our moral development and outlook on life. In the latter part of their discussion, Mike introduces his upcoming book on envy and its often underestimated influence on societal chaos, relationships, and business. He argues that envy is an internal conflict that has extensive external repercussions that need addressing. Don't miss out on this enlightening conversation on character building, critical thinking, and the power of envy. Highlights: 00:00 - Intro 01:50 - What Inspired Dr. Mike Fabarez to Write the Book "Raising Men, Not Boys" 05:25 - What Aspects of Raising Children did Dr. Mike Fabarez get Right? 06:31 - What is God's Design for Grown Men? 10:09 - What is Dr. Mike Fabarez's Definition of "The Modern Challenge" 14:24 - How We Lead Our Children Through Example 17:49 - What Mistakes Did Mike Fabarez Make? 20:20 - How Candid Should Families Be? 23:37 - Divorce Rates and Stress on Children 26:10 - The Troubling Direction Society is Headed for Marriage and Moral Values. 32:52 - What is in Dr. Mike's Future? 35:58 - The Importance of Community When Raising Children. 37:36 - Contact Dr. Mike Fabarez Guest Site: https://raisingmennotboys.com https://pastormike.com Mike's Book: https://amzn.to/3Or85NJ We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free... Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #raisingmennotboys #mikefabarez #moversandshakers #character #conviction #moraldevelopment #characterdevelopment #criticalthinking #jakeandgino
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 24, 2023 • 12min
Market Strategies in Multifamily with Jake and Gino
Join Jake Stenziano and Gino Barbaro in this comprehensive discussion on mastering the conveyor belt strategy and understanding market cycles in real estate investing. The duo shares their own journey, from their first 25-unit deal to managing over 400 units, and how they leveraged the power of the conveyor belt strategy to grow their portfolio. Gain insights into the importance of deal assessment, handling fear, and the significant role of mentorship in real estate investing. They delve deep into common mistakes new investors make, how to tackle problems, and why sometimes the best strategy is simply to start and then get good. Jake and Gino also share how they transitioned from older distressed assets to newer, more lucrative investments. Sign up for our monthly webinars at www.jakeandgino.com/webinar for more insights. We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #multifamilyinvesting #apartmentinvesing #multifamilysyndication #realestatetrends #investingstrategies #financialstrategies #personalfinance #entrepreneurlife #businessgrowth
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 20, 2023 • 41min
From Concept to Cashflow with Dorine Rivers | The Jake and Gino Show
Welcome to another episode of The Jake and Gino Show! In this insightful conversation, Gino Barbaro chats with Dorine Rivers, entrepreneur extraordinaire, author, and Ph.D. holder, about her journey and keys to successful entrepreneurship. In this video, they dive deep into River's book, "Brain to Bank," a comprehensive guide to starting and growing a business. They discuss the power of defining your 'why,' understanding your target market, and the importance of learning from failures. They also touch on the role of modern resources like YouTube and outsourcing, which can tremendously ease the journey for aspiring entrepreneurs. Rivers shares her weekly routine that contributes to her productivity and success, and she recommends a couple of insightful books for entrepreneurs. Want more free resources to start or improve your business? Visit River's website, https://braintobank.com. Don't forget to subscribe, share, and like our channel for more inspiring talks and insightful tips! We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #multifamilyinvesting #apartmentinvesing #multifamilysyndication #realestatetrends #investingstrategies #financialstrategies #personalfinance #entrepreneurlife #businessgrowth
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 18, 2023 • 33min
Prescribing Prosperity with Ryan and Dr Francesca Byrne
Dive into the transformative world of real estate investing in this riveting episode of the Movers and Shakers Podcast with Gino Barbaro. In this episode, Gino converses with successful real estate investors, Ryan and Francesca Byrne, unraveling their unique 'refinancing and rolling' strategy that is revolutionizing the industry. Discover how this dynamic duo extracts capital from a property, repays their investors, and then rolls it over into a fresh investment, continuously improving the property and generating wealth along the way. From increasing rents to making smart moves in an ever-changing market, this episode is brimming with useful insights that can elevate your understanding of real estate. The Byrnes share their wealth of knowledge about the importance of building strong networks and the key role they play in supercharging your growth trajectory in the real estate market. Whether you're a seasoned investor or new to the field, this podcast is a must-watch for anyone seeking to generate passive income. With focus on the multifaceted nature of real estate, syndication, networking, and multifamily real estate, you're sure to gain an invaluable perspective. Embark on your wealth creation journey with us. Don't forget to subscribe for more eye-opening discussions like this! Highlights: 00:00 - Intro 00:52 - Why Multifamily Investing for Dr Francesca and Ryan Byrne? 02:28 - Scaling Up with Single Family and why You Can't 03:38 - What Were Some of the Painpoints Dr Francesca and Ryan had When Starting Out? 05:01 - The People You Surround Yourself With Are Important 05:33 - Some of the Limiting Beliefs Doctors May Have when Investing 07:23 - An Investment Story For the Doctors 08:43 - Core Values and the Value of a Network 10:11 - There is an Appetite for Solid Real Estate Investments 12:31 - Self Directed IRA / Basic Human Needs 15:35 - What did Ryan and Dr. Francesca Do Right Raising 4 Million in Capital? 19:39 - What Roles does Each Person Play in the Business? 20:50 - The Bad Experiences Dr Francesca and Ryan Learned From on Their First Deal 22:49 - What Did the Couple Like About Their First Deal? 23:22 - Gino Explains Buy Right Criteria 25:00 - What Was Ryan and Francesca's Exit Strategy? 28:34 - What Were the Couples "aha" Moments Since Starting in Multifamily? 31:29 - Where Can We Get Ahold of Dr. Francesca and Ryan Byrne of Cashflow Capital Club? 31:58 - Gino Wraps It Up. We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 17, 2023 • 11min
Decoding Cap Rates: Multifamily Real Estate Investment Secrets
Get ready to dive deep into the world of multifamily real estate investing with Jake and Gino on this episode of How To with Jake and Gino. Today, they're unmasking the mystery behind capitalization rates, or cap rates, a crucial concept that often confuses would-be investors. Learn why understanding cap rates can make or break your investment, how cap rates interact with market prices, and how they can reflect market risk levels. Additionally, Jake and Gino explore real-world comparisons between different markets and cap rate trends, the interplay of cap rates with Net Operating Income (NOI), and the implications of cap rates on your overall investment strategy. In this engaging discussion, they also tackle key concepts such as cash on cash return, debt service coverage ratio, and rent growth, elucidating how these factors contribute to a successful multifamily real estate investment strategy. Sign up for their upcoming webinar at jakeandgino.com/webinar to learn more about their unique "Buy Right, Manage Right, and Finance Right" strategy, and how they recently closed their latest deal. Discover how to leverage cap rates and other crucial metrics to boost your real estate investing career! We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jul 13, 2023 • 49min
Unlocking Profit Through Exceptional Customer Service A Deep Dive with Adam Toporek
In this insightful episode, hosts Jake and Gino sit down with Adam Toporek, a customer service expert, author, and consultant. Adam shares fascinating stories from his childhood, painting a picture of his journey to becoming a customer service expert. Drawing on his book, "Be Your Customer's Hero," Adam provides valuable insights on managing the customer experience and underlines the crucial role of effective customer service in boosting profits. Connect with Adam through his website or LinkedIn and Instagram (@AdamToporukCX) to continue the conversation. Don't miss this chance to learn from a pro about improving your customer service and consequently, your profits. We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #CustomerServiceExcellence #AdamToporek #BeYourCustomersHero #EntrepreneurshipTips
We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


