The Enterprise Digital Podcast
Barclay Rae and Ian Aitchison
Conversations on enterprise service management and digital transformation.
Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change.
Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse.
Regular guests join the discussion and try to get a word in.
Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change.
Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse.
Regular guests join the discussion and try to get a word in.
Episodes
Mentioned books
Mar 26, 2021 • 30min
The Exponentially Self-Serving Episode
In which we discuss the value of self service for ESM, despite Barclays’ attempt to hi-jack the conversation. We also discuss the SDI conference and the need to move on from exponential scaremongering.
Mar 17, 2021 • 31min
Episode 3
How should we set and manage expectations? What are OKRs and how can they be used – what are XLAs and OXMs and why are they all better than SLAs? What is all the fuss about Product Management and ITSM/ESM?
Mar 17, 2021 • 23min
Episode 2
The convergence towards a giant ice cream cone – or how we are moving towards some standards ways of doing ‘work’ – using ‘things’ and doing ‘stuff’. What are the common things that people do in business teams that we also do in IT?
Mar 17, 2021 • 32min
Episode 1
What is the difference/overlap between ESM and Digital Transformation? Are we on to something - what are the key definitions and distinctions? Does anyone use ‘ESM’ outside of IT? Does it need a name? what tools and practices can we define? What about the human factor?
