ServiceNow Podcasts

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers. ⏱️ Timestamps 00:00 Introduction of Hosts 02:37 Introduction of Guests: Thomas Richter & Luis Carril 07:14 What IS RaptorDB? 10:14 How Is RaptorDB Different? 21:09 Has AI Changed Prioritization of RaptorDB’s Needs? 23:21 Origin of the Name “RaptorDB” 27:18 How Do I Get Access as a Customer? 29:35 Why Choose Pro Over Standard? 30:43 How Can I Tell If My Instance Is Running RaptorDB Already? 44:53 Recommended Education 46:22 What’s Next for RaptorDB *SAFE HARBOR* 50:16 Conclusion 🔗 Links RaptorDB Product Hub  RaptorDB Zurich Docs  The ServiceNow World Forums  The ServiceNow Developer Site  The Developer Advocate Blog  See omnystudio.com/listener for privacy information.

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation. ⏱️ Timestamps 00:00 Introduction 02:37 What ARE ServiceNow Web Agents? 07:09 So, Web Agents Are Not ONLY Accessible Through Chat? 09:41 How Are Web Agents Similar/Different From RPA? 12:25 What Are Some Cornerstone Use Cases for Web Agents? 17:19 What Are the V1 Capabilities / Limitations of Web Agents? 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents? 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR* 27:01 How Have Priorities Changed to Meet Market Expectations? 29:50 What Are Initial Customer Thoughts on Web Agents? 31:11 Where Can People Provide Feedback on Web Agents? 32:02 Call to Action 33:57 Conclusion 🔗 Links Jingfei Chen's LinkedIn AI Experience Release Event Get to Know Now Assist AI Web Agent The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, discusses her extensive experience in transforming HR through technology. She emphasizes the integration of HR and IT to enhance employee experiences. Jacqueline shares insights on cautious AI adoption, balancing automation with empathy, and the importance of upskilling employees. She envisions Global Business Services as a strategic hub for innovation, and highlights Kerry's initiative on AI governance, preparing the organization for a future with agentic AI.

You can buy the best platform, hire the best consultants, and build the best plan - but if your leadership is flaky and your culture is toxic, all you’ve upgraded is your failure rate. In this episode of The Change Agents, Kat and Pete unpack why culture is the operating system of every transformation -and why leadership is the version update that determines whether change sticks or stalls. From “change theatre” to genuine leadership, trust, and vulnerability, this one’s a must-listen for anyone leading digital or AI-driven transformation in 2025. #Leadership #Culture #DigitalTransformation #ServiceNow #AILeadership #ChangeManagement #WorkCultureSee omnystudio.com/listener for privacy information.

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in on the fun. ⏱️ Timestamps  00:00 Introduction 00:59 What is Hacktoberfest? 03:06 What is the advantage of developing open source applications? 06:12 What is ServiceNow's history with Hacktoberfest? 09:52 What can Hacktoberfest participants expect? 14:07 What should Hacktoberfest participants learn beforehand? 17:52 What projects can participants collaborate on this year? 23:59 Can someone start participating after October 1st? 25:33 What dictates "completing" Hacktoberfest? 27:28 What are the rewards for completing Hacktoberfest 2025?  29:36 What are common mistakes for beginners to avoid? 35:48 What are 3 steps to take prior to starting Hacktoberfest? 36:56 How can participants stay connected with one another? 38:22 Conclusion 🔗 Links ServiceNow Hacktoberfest 2025 Blog ServiceNow Hacktoberfest 2024 Retrospective Blog Digital Ocean Hacktoberfest Home The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow, shares her expertise on evolving accessibility standards. She discusses the company's commitment to the new WCAG 2.2 AA guidelines, highlighting significant new requirements that enhance usability. Dr. Beaver emphasizes that accessibility is an ongoing process, not a checkbox. She introduces innovative tools like AI voice input and Text Adjust, a neurodiversity tool for improving readability. Don't miss her insights into the global landscape of accessibility legislation!

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along with practical advice for anyone looking to give back and grow their career. With the 2025 class of Rising Stars officially announced, this episode is the best way to prepare yourself for next year's application cycle if that has become a goal. ⏱️ Timestamps 00:00 Introduction 06:53 What IS ServiceNow's Rising Star Program? 08:56 Where Was Hardit In His Career When He Made Rising Star? 10:13 What Are the Privileges of the Rising Star Program? 13:23 What Kind Being a Rising Star Done For Hardit's Career Trajectory?  15:15 Has the Proximity to Internal ServiceNow Resources Helped Being a Better Community Member?  16:39 What Are the Social Benefits to Being a Rising Star? 18:37 Have There Been Mentorship Opportunity As a Rising Star? 19:53 How Can One Prepare For the 2026 Rising Star Application Cycle?  25:05 Advice For Those Hesitant to Put Themselves Out There 27:55 Advice For Dealing With Valid Negative Feedback and Trolls 34:07 Final Words of Wisdom / Challenges For Potential Applicants 41:19 Closing 🔗 Links Hardit's YouTube Channel 2025 Rising Star Class ServiceNow World Forums ServiceNow Developer Site Developer Advocate Blog See omnystudio.com/listener for privacy information.

What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔 In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way. Key insights you’ll learn: 💡 Why innovation = new ways of doing things (products, services, customer experience) 💡 Why transformation = the cultural, process, and technology shifts that make innovation stick 💡 The dangers of “innovation without transformation” (and vice versa) 💡 Practical tips for executives: how to measure success, empower people, and balance both for sustainable growth Whether you’re a CEO, business leader, or transformation strategist, this conversation will help you rethink how to drive change, embrace AI, and build future-ready organizations. --- Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJSee omnystudio.com/listener for privacy information.

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences. For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295 And to check out the Product Lab: https://servicenowproductlab.com/ On this episode - Eric Liu: Sr. Staff UX Researcher, AI/MLTori Morrison: Senior UX ResearcherJesse Livingston: Research Communication ManagerBobby Brill: Host 00:00 Introduction to the Podcast and Guests 00:27 Understanding User Experience Research (UXR) 02:32 Introducing Eric Leo and AI Control Tower 06:44 Challenges and Solutions in AI Governance 12:23 ServiceNow University: Empowering Users 17:40 Personalization and Gamification in Learning 22:42 Conclusion and Further Resources   ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com    See omnystudio.com/listener for privacy information.

In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content.  ⏱️ Timestamps 00:00 Introduction 03:27 Part 1 - Ideation 09:44 Part 2 - Construction 16:12 Part 3 - Recording 21:39 Part 4 - Editing 33:41 Part 5 - Promotion 37:14 Conclusion 🔗 Links  World Forums Registration  The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.