ServiceNow Podcasts

Tim and Juan chat with Arielle Rolland, a Data & AI Strategy Manager and Data Product Enthusiast and dive into how many teams are overcomplicating data products. We discuss what makes a good data product initiative and a good data product. Is a waterfall approach actually that bad? And how to balance between strategy and delivery. If you are scratching your head about data products and feel lost, this episode is for you!See omnystudio.com/listener for privacy information.

Arielle Rolland, a data & AI strategy manager and data product enthusiast, shares insights on simplifying data products. She highlights how large projects can complicate initiatives and emphasizes the need for a balance between strategy and delivery. Arielle discusses the pitfalls of overly agile methods that ignore essential groundwork like governance. She also contrasts technical and analytical data products, and advocates for using AI to streamline product management tasks. Her focus on maturing and retiring data products ensures they deliver real business value.

Tim and Juan chat with Danielle Crop is the EVP Digital Strategy & Alliances at WNS, former Chief Data Officer of Albertson and also the former Chief Data Officer of American Express about how data leaders and practitioners need to be thinking about AI and how to focus on what truly provides business value. We get into who will be building models, and how roles will be evolving in organizations. If you want to learn what is going through the mind of an executive data leader, this episode is for you!See omnystudio.com/listener for privacy information.

This is the takeaway episode with Danielle Crop is the EVP Digital Strategy & Alliances at WNS, former Chief Data Officer of Albertson and also the former Chief Data Officer of American Express where we chat about how data leaders and practitioners need to be thinking about AI and how to focus on what truly provides business value, who will be building models, and how roles will be evolving in organizations. If you want to learn what is going through the mind of an executive data leader, this episode is for you. If you like what you heard, you should check out the full episode!See omnystudio.com/listener for privacy information.

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences, emphasizing the importance of work-life balance, growth mindset, and fostering a collaborative culture. The episode also highlights practical advice for transitioning from IC roles to leadership and the value of internal mobility and user-centric approaches in research. Guest - Averria Martin, Senior Director, UX ResearchGuest Host - Shruti Shrivastava, Director of UX Research 00:00 Introduction and Guest Introduction00:13 Meet Shruti Shrivastava01:10 Insights on AI in Research01:51 Interview with Averria Martin04:48 Work-Life Balance Tips06:53 Career Advice for Researchers09:27 Internal Mobility and Culture at ServiceNow12:47 AI and Research Technologies18:20 Collaboration and Leadership26:04 Final Thoughts and ConclusionSee omnystudio.com/listener for privacy information.

Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively. See omnystudio.com/listener for privacy information.

This is the takeaway episode with Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively. If you like what you heard, you should check out the full episode!See omnystudio.com/listener for privacy information.

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies the distinction by explaining how Agent Ada surpasses merely inputting a dataset into ChatGPT or Gemini, employing personas and a library of reusable skills to analyze data in a more human-like manner. We also dig into turning raw analysis into a story and, most importantly, into actionable steps that people in the business can actually use. Guest - Amrutha RameshHost - Bobby BrillSee omnystudio.com/listener for privacy information.

In this engaging discussion, Alex Bertails, a software engineer at Netflix, shares insights on the Unified Data Architecture (UDA). He explains how UDA integrates RDF knowledge graphs with domain models to streamline data governance. The conversation delves into the limitations of existing solutions and the innovative shift towards decentralized governance. Alex highlights practical applications like PDM taxonomy management and showcases the surprising success of UDA's self-validation. He emphasizes the need for a unified conceptual layer to enhance data interactions across organizations.

Listen to the Tim and Juan's takeaways from our discussion with Alex Bertails about Netflix's Unified Data Architecture. If you like what you heard, listen to the full episode! See omnystudio.com/listener for privacy information.