Coaching for Leaders

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Nancy I am in a situation myself right now where I was promoted awhile back as it stands right now. I manager a team, but I don’t have salary discussions or assessments with them. My manager has said he is willing to give me the mandate I want and to form the role together with me. This is flattering and scary at the same time. My longterm goal is to become a director. Now I am thinking, perhaps I should ask for the responsibility of having the assessments and salary discussions with the team? I am thinking it might be a good step towards my longterm goal. If you have any wise advice I would appreciate your input. I am a little lost. Audio Question from Jeff Dave mentioned episode #190: How to Improve Your Coaching Skills with Tom Henschel Dave mentioned Dale Carnegie’s book How to Win Friends and Influence People* Bonni mentioned Peter Block’s book Flawless Consulting: A Guide to Getting Your Expertise Used* Dave mentioned his past article, 8 Ways to Influence Without Authority Question from Tyler I read in a Forbes article that 89 of the Fortune 100 companies are now using MBTI to help match employees to roles. My company does not presently use this, but I have done some work on it with my team. Actually, a personal interest and goal of mine would be to eventually become a trainer in this subject, both for MBTI and DiSC. Do you know anyone who works with these and how I might network or “mentee” with someone who does this? We mentioned the Myers-Briggs Type Indicator (MBTI) by CPP Radiance House has fabulous publications for MBTI work Susan Gerke is a resource for MBTI work Doug McRae is a resource for DiSC work Audio Question from Nathaniel “Advice just doesn’t work unless it’s asked for.” -Bonni Stachowiak Bonni mentioned Pinboard (Dave’s library) Bonni mentioned OmniFocus for managing tasks Bonni mentioned TextExpander for automating common keyboard entries Question from Joseph I work in a retail business chain. In the past year, my company has really embraced leadership, and servant leadership at the highest level. I feel like they have done a wonderful job in sharing the message with the upper management/team leads at all of our locations, however I don’t feel like it has traveled well to our assistant team leads, departments, or entry level team members, thus, not truly changing our culture. I was wondering if you had any suggestions on how I could help better achieve this at my location. I was thinking about holding small store leadership/development sessions, but am at a standstill on how to structure and execute them. Any thoughts or advice? Question from Stefan Part of my job is also creation and implementation of all relevant procedures and policies within the Company. Currently, I am “producing” so called Open door policy. I have some questions about suitable content of such a policy. It is not just about the “open door”, so willingness of managers to accept employees and speak with them about their personal problems, daily issues. I think it is much more the right of employees to “raise their voice”, so to address suggestions, complaints etc, how to solve problems etc. Do you have some proper name for time when manager has free time for employees, for example chat with manager, open hour with manager? Dave mention John Kotter’s book Leading Change* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Tim Stringer Technically Simple Tim appeared on two past shows: Episode 151: How to Be More Productive Episode 183: Use Technology To Build and Strengthen Relationships 4 Pillars of Holistic Productivity 1. Inner Reflection Tim recommended The Way We’re Working Isn’t Working* by Tony Schwartz 2. Acceptance “No matter how busy I am, I always have time to talk about how busy I am.” -Tim Stringer (echoing a human truth) “It’s pretty hard to be a victim and be grateful at the same time.” -Tim Stringer 3. Focus 4. Inspired Action Tim mentioned the Day One app. On Thursday, July 30th @ 10am PDT / 1pm EDT, Tim and I will be hosting a How to Step Into Action With Holistic Productivity webinar. You’ll get: Identify a strategic area for focus Determine your first actions to create a positive shift Connect and get inspired by other members of the community If you agree to appear on video, reserve your free space at: http://coachingforleaders.com/stepintoaction Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Beth Buelow (Facebook) Author, The Introvert Entrepreneur: Amplify Your Strengths and Create Success on Your Own Terms* Host, The Introvert Entrepreneur podcast There is often an overt expectation of extroversion in the workplace. Extraversion: gain energy from social interaction and external stimuli Introversion: gain energy from quiet and solitude “The goal is not to be the fake extrovert. The goal is to be the authentic introvert.” -Beth Buelow Beth mentioned Good to Great* by Jim Collins Dave mentioned How to Win Friends and Influence People* by Dale Carnegie “Please oh please, don’t confuse enthusiasm with noise.” -Beth Buelow Dave mentioned episode #44: Susan Cain on The Power of Introverts Beth mentioned some of the principles from Dale Carnegie that relate directly to introverted energy. Carnegie’s principles also demonstrate that introverts make great leaders: Become genuinely interested in other people. Smile. Be a good listener. Encourage other people to talk about themselves. Let the other person do a great deal of the talking. Do not imitate others. Beth mentioned How to Stop Worrying and Start Living* by Dale Carnegie “Listen contains the same letters as silent.” -Beth Buelow Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Audio Question from Jignesh Here are the resources we mentioned on how to plan your career: Flow by Mihaly Csikszentmihalyi* What Color Is Your Parachute? by Richard N. Bolles* Carnegie Coach episode #148: How to Determine What’s Next Business Model You by Tim Clark, Alexander Osterwalder, and Yves Pigneur* Business Model Generation by Alexander Osterwalder and Yves Pigneur* Finding the Career That Fits You* The Ultimate Guide to Using Your Strengths to Get Hired* Audio Question from Mia “A lot of times people use humor in an attempt to try avoid having conflict or having a real conversation.” -Bonni Stachowiak Bonni recommended an episode of the This is Your Life podcast by Michael Hyatt called 7 Actions to Take Before You Quit Your Job. Question from Taylor I remember listening to a podcast where you, at least I think it was your podcast, talked about self-development. Specifically you discussed using a task manager to help you achieve your self-development goals. I can not remember which episode this was. It would be really helpful if you could direct me to the right one; I would really like to send it to my father. Dave recommended these apps/services: OmniFocus* Todoist Question from Jeffrey I’ve really admired the ability to use humor to defuse tense situations whether in the board room or one-on-one. It often lowers the volume of a confrontation and allows a moment for those involved to reset. How mad can you be when you are laughing? But it is also risky to use humor since the joke could fall flat, or even worse you might offend your counterparts. Do you have any resources on how I can improve my utilization of humor in these situations? Question from Ravi Hi Dave, I have been listening to your podcast for past 5 months. Have learned a lot. Thanks for great advice all around. I am facing one problem that I am really struggling with and will welcome your advice. I seem to have hit a ceiling in my career. By measure of my education and experiences should have been in a Senior Management position. I look around and all my friends and peers at one time (and those even behind me) have been steadily climbing the ladder and I am frustratingly stuck at the same place! I have all received good to excellent feedback, have been commended for my attitude and thinking, done more than my peers but am still stuck! Any advice what I can do? Happy to share more information about my background if it will help. Bonni recommended Hope for the Flowers by Trina Paulus* Question from Rijul I was wondering if you could share a bit more about your own professional history in how you got into this career path. I am interested in exploring this area and would like to know what kind of jobs and/or educational background someone in this line of work has to become successful. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Lori Ann Davis Author, Unmasking Secrets to Unstoppable Relationships* Dave mentioned the podcast StartUp A few general patterns of both men and women: Men: More assertive Communication is shorter and more direct Problem solving main goal Goal oriented More independent Women: More tuned into emotions Talk about the problem before acting to fix it Need to be heard Process oriented, ask more questions More collaborative, build relationships “We really would like the other person just to be like us.” -Lori Ann Davis “We show the other person love in the way we want to be loved and the way we feel loved.” -Lori Ann Davis Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Andrew Warner Mixergy Andrew’s “shoved fact” technique: Listen carefully for the shoved fact that doesn’t otherwise belong in the conversation naturally Make sure you’re picking the shoved fact that’s the most personal one Ask a question about that shoved fact Shut up “The things you think are tough are where real life exists. That’s where you really get to know people.” -Andrew Warner “Tell a story to illustrate your point and then make your point.” -Andrew Warner We mentioned Andrew’s show: Mixergy podcast Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

In this episode I respond to a question from Candice that helps me articulate what this show is about. I mentioned episode 186: How to Become a Champion with Dr. Jeff Spencer My job is to be your archeologist. Everyone is your superior is some way. Yes, you can lead. And you can do it, with authenticity and integrity through consistent learning. I mentioned Bird by Bird by Anne Lamott* “The opposite of leadership is not failure, it’s an expectation of perfection.” -Dave Stachowiak I mentioned Outliers by Malcolm Gladwell* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Marshall Goldsmith: Triggers Marshall says that a key factor is the environment around us in whether or not we are successful. Environmental triggers constantly take us off track. “A trigger is any stimulus that influences our behavior.” -Marshall Goldsmith Trigger —> Impulse —> Behavior Marshall says we have the chance to have a second of awareness on how we behave after the impulse. “Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” -Viktor Frankl Marshall says that the biggest problem with successful people is they’ve gotten very used to winning. Marshall recalled five questions that Peter Drucker said we should all ask ourselves: What’s my mission? Who’s the customer? What does the customer consider value? What’s the goal? What’s the plan? If you want a copy of the article that Marshall mentioned, Leadership is a contact sport, send him an email to marshall@marshallgoldsmith.com Marshall’s wheel of change model: Creating = Positive/Change Preserving = Positive/Keep Eliminate = Negative/Change Accepting = Negative/Keep “Am I willing at this time to make the effort required to make a positive difference on this topic?” -Marshall Goldsmith “Most people waste most of their lives on topics they’re not going to change anyway.” -Marshall Goldsmith “Life is easy to talk and hard to live.” -Marshall Goldsmith “Environment vs. willpower — environment generally wins.” -Marshall Goldsmith Marshall’s six active questions: Did I do my best to set clear goals? Did I do my best to make progress towards goal achievement? Did I do my best to find meaning? Did I do my best to be happy? Did I do my best to build positive relationships? Did I do my best to be fully engaged? The key factor in employee engagement is whether people feel like they can live their own values. -Kouzes & Posner Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Brian How do you battle being unmotivated? You’re boss doesn’t acknowledge your work, doesn’t acknowledge your time with the company. You feel unmotivated, unappreciated, and undervalued. You think its a personal issue that you need to fix, but you come to find out that your co-worker feels the same way, and they’ve been with the company for 20 years! How do you get out of that, or is it just a personal issue we need to get over, or do you just start looking for a new job? At what point is enough enough. I love my job, what i’m doing and the company I’m doing it for, but I feel that my uppers are a huge road block to my road to happiness. What would you do? The Empowered Manager by Peter Block* Question from Mark What recommendations can you offer when it comes to working with a colleague for whom you have little faith that he will carry his weight and work toward a successful outcome for our combined group goal? The Empowered Manager by Peter Block* Question from Hanif I have a request for a program in public speaking and how to control fear and anxiety. That’s my biggest weakness, so your suggestions will help. Dave mentioned: Toastmasters International The Dale Carnegie Course Questions from Kylie Are there any organizations I can join where I can meet other OD professionals? It looks like you need to pay membership to join the OD Network (which I will if needed). Organization Development Network Association for Talent Development Do you personally believe it valuable to have a Coaching qualifications if in the OD space? If so, which would you recommend? What are your learnings in relation to OD, coaching and start-ups? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Christina Kull Martens Author, Bring Your D.O.G. to Work: A (Green) Person’s Best Friend* Christina also appeared on episode 96: How To Get Buy-In For A New Initiative D.O.G. = doing our greenest! We don’t tend to have as much ownership in the workplace as we do at home on sustainability and waste reduction. “If you’re not measuring it, it doesn’t get done.” -Christina Kull Martens Change your conversation to what the other party would find of value. The business case is what will get movement from senior leaders. “Try honestly to see things from the other person’s point of view.” -Dale Carnegie Greenwashing is when you’re telling people that the organization is green (or has taken one green action) without really making it a sustainable project. Get employee buy-in on green programs first before you start marketing to others. Pick one thing you can get traction on first and do that well, before you try to do other projects. Here are some of the obvious actions that leaders can take: Office supply sharing for surplus supplies Implement pledges for taking green actions Read the book Avoid motivating through fear, since that’s not sustainable — fun is sustainable! Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.